Fatsoma Avaliações 

3.570
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The ticket purchase was completely seamless and easy to follow, with events clearly outlined so you can make the correct selection without any confusion. Setting up an account and accessing your ticke... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had a great time at the ABBA daytime dance party. It was well organised without feeling like you were being scrutinised constantly. It was fun and the music was great.

Avaliado com 3 de um total de 5 estrelas

I clicked on an event link on Facebook and it took me to the purchase ticket page immediately. I purchased 4 tickets only to find that the date on the advertisement I had clicked was not the date on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchasing the tickets was quick and easy especially the 2nd time as app already set up. Will continue to use. My only issue is with the Venue of the Country Day. The music started off as country... Ver mais

Detalhes da empresa

  1. Venda de Ingressos para Eventos

Escrito pela empresa

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.


Informações de contato

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, Reino Unido

  • fatsoma.com

4,4

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 99% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(3.570)

1.890 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Bit misleading with welcome code

Bit misleading with welcome code. Hadn’t realised it was only on a certain number of tickets which feels a bit mean-spirited.

15 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi there,

Fatsoma is a ticketing company that event organisers use to sell tickets to the events they re putting on. Promo codes is something that we allow event organisers to add but we don't set the amount or quantity of those tickets. As your review is on the organisers marketing we'd advise moving your review to their page.

Avaliado com 5 de um total de 5 estrelas

Very happy with the customer service

Very happy with the customer service. I wanted tickets to a sold out event, so emailed with the hope of just being placed on a waiting list. But was instantly emailed back with two tickets and exceptional communication to make sure all was completed online and I was happy!

13 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst website ever for buying tickets

Worst website ever for buying tickets. They dont have any ownership of the events listed on their website.

!!! WORST EXPERIENCE !!!

3 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi Harsh,

We're sorry to hear that you have an issue with an event that you purchased tickets for.

Fatsoma is a ticketing website that event organisers can use to sell tickets to their events. We don't organise events listed on the site and that's true for the vast majority of ticketing websites.

We're sorry to hear that you have had a bad experiance.

Avaliado com 2 de um total de 5 estrelas

When purchasing a seat & after…

When purchasing a seat & after completing the info was informed I needed to download the app & print the ticket. I have a small iPad with limited memory & unable to do so along with not having a printer or smartphone. After the paying the fee & providing info unsure if I’ll be able to attend concert. I’ll take the iPad along & show what I have & hope I’m able to attend concert.

Your response doesn’t state if I’m able to use the iPad to verify the ticket as I DO NOT have a printer. Previously able to be able to go to Office Max for printing & they closed the store. There are no local options.

10 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi Charley,

You do not need the app to get your tickets.

All tickets are emailed to you immediately, are viewable at www.fatsoma.com/orders and are sent to you as a PDF that you can print.

This is explained in the order confirmation email in the text below the app prompt.

Avaliado com 1 de um total de 5 estrelas

Got scammed.

Got scammed.. Selling ticket for fan zone in a pub.. When you arrive in pub anyone can go in the pub and you are not allowed to sit because someone in the pub booked tge table for free (without buying any ticket). SCAM

14 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

We're sorry to hear that there has been an issue with an event that you were due to attend.

If you feel that the event was incorrectly organised or marketed please reach out to our team at support.fatsoma.com

Avaliado com 1 de um total de 5 estrelas

I bought 5 wrong tickets and want to…

I bought 5 wrong tickets and want to change them ( disabled to bronze) which cost the same. No one seems to be able to help. I have sent several emails and the advice is for someone to change the tickets in UK but they don’t have a phone number where I can call!

11 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi Leo,

We're sorry to hear that you've purchased the wrong tickets.

We do not have a public contact telephone number and our team cannot alter the order details after you've purchased tickets. We'd recommend reaching out to the event organiser as the simplest solution is for them to make amendments to your order on the door of the event.

Avaliado com 1 de um total de 5 estrelas

Very bad experience with Fatsoma

Very bad experience with Fatsoma: very poor response from your ticketing department : I requested a time change for the show in newark , delaware : from 630 pm to730 pm on September 12 ;

Because id this bad experience , will never buy tickets from you & attend your shows: plus I would by be recommending any Fatsoma show to my friends, office colleagues and relatives

9 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi there,

We're sorry to hear that you've had an issue with your purchase.

Just so you know, we don't organise the events listed on Fatsoma we provide the ticketing software that event organisers.

Once you have completed and confirmed your tickets and your order has been sent we can't change your order. Often our team will recommend you reach out to the event organiser as the easiest option that avoids you having to purchase tickets again is to make the change on the door. We're sorry to hear that you've had an issue with this and will look into this process.

Avaliado com 1 de um total de 5 estrelas

I was offered a welcome 15 discount…

I was offered a welcome 15 discount that I didn’t receive when I ordered. when I emailed customer service They told me to call England during their regular business hours and they could probably help me. That’s about 8 time zones away. That’s not the kind of support I expect.

9 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi there,
We're sorry to hear that you have had an issue with your order.

Just so you know, we don't organise the events ourselves, we provide the ticketing technology that the event organisers use to sell their tickets. We don't have a customer support phone number and so we'd never say to reach out to us that way. You can always reach out team at support.fatsoma.com and recieve a response within one working day.

When you enter a discount code a discounted ticket will be revealed. To get the discount you must purchase this ticket.

Avaliado com 3 de um total de 5 estrelas

I received the email with the welcome15…

I received the email with the welcome15 discount. When I placed my order, it said “discount applied”, but I received no credit for it. The price I was charged remained the same as originally listed.

11 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi Constance,

When you enter a promo code a new ticket type will be revealed. It will have large text next to the ticket type to show it is the one that has been revealed. In order to recieve this discount you must purchase this ticket.

Avaliado com 2 de um total de 5 estrelas

I did not get the promised 15% off in…

I did not get the promised 15% off in exchange for phone number. The ordering process was confusing as I wanted the 9:00 slot but the 3:00 time was the time indicated I. The area if the web page that was most prominent. I found it to be confusing g and not user friendly. Sorry.

11 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi Barbara,

When you enter a promo code a new ticket type will be revealed. It will have large text next to the ticket type to show it is the one that has been revealed. In order to recieve this discount you must purchase this ticket.

Avaliado com 1 de um total de 5 estrelas

Ik maakte de vergissing van het boeken…

Ik maakte de vergissing van het boeken van 1 ticket in de prijsklasse waar het meteen de laatste ticket betrof, terwijl we graag met z'n 2 naast elkaar wilden zitten. Dus ik probeerde direct te annuleren.... dat kon niet.... toen heb ik meteen een mail gestuurd met de vraag of men de gekochte kaart kon omzetten naar een plek waar nog wél voldoende plaatsen waren.... dat kon ook niet...

Toen ben ik maar alleen gegaan... en wat bleek...er waren in elk geval nog 4 plaatsen in dezelfde prijsklasse beschikaar, want ik heb het hele uur naar 4 lege stoelen zitten kijken.. en er waren 2 rijen achter mij compleet leeg, terwijl de site aangaf dat alles verder was uitverkocht.

Overigens vond ik het concert (van nog geen 60 minuten) die 30 euro absoluut niet waard... maar dat is waarschijnlijk een kwestie van smaak...

11 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi there,

We're sorry to hear that you made a mistake in your booking.


Just so you know, we don't organise the events listed on Fatsoma we provide the ticketing software that event organisers. We don't have a customer support phone number and so we'd never say to reach out to us that way. You can always reach out team at support.fatsoma.com and recieve a response within one working day.

Once you have completed and confirmed your tickets and your order has been sent we can't change your order. Often our team will recommend you reach out to the event organiser as the easiest option that avoids you having to purchase tickets again is to make the change on the door.

Avaliado com 1 de um total de 5 estrelas

Disappointing candlelit concert

I have just been to a candlelit concert and I was completely underwhelmed. The main disappointment was that, despite the hot weather, there were no drinks available. On asking for a drink if water I was directed to the toilet as they had no means of getting me a drink. I said I felt unwell but there were no first aiders. There was no programme of events and although the music was good the introductions were muffled. There were very few candles and some were not working. A very disappointing event !!

10 de julho de 2026
Avaliação não solicitada
logotipo da Fatsoma

Resposta da Fatsoma

Hi Carolyn,

We're sorry to hear that you have had an issue with an event that you attended.

We don't organise the events listed on our website. We provide the technology for purchasing your tickets.

As your feedback is about an event organiser we'd recommend reaching out to the event organisers directly.

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