Looks good wood, nice and dry good price aswell. Lose a star as 2 days after it arrived they sent me an offer which included several free kindling bags and fire lights worth over £60. Update: altho... Ver mais
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Veja o que dizem as avaliações
Very easy to use website with good description of available choices. Competitive prices. Well packaged wood in good uniform sizes and swiftly delivered. Thank you
A empresa respondeu
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Ver mais
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Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Informações de contato
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re delighted to hear that you found our service excellent.
Providing reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
Had the option of delivery dates which…
Had the option of delivery dates which a lot of other companies don’t. Was informed of a two hour time slot for delivery. Haven’t used the wood yet but appears to be of a good quality
18 de março de 2026
Resposta da Firewood.co.uk
Dear Ashley,
Thank you for your feedback! We’re glad to hear that our flexible delivery options and the two-hour time slot made your experience convenient.
It’s great to know that the wood appears to be of good quality. We take pride in providing reliable service alongside high-quality firewood, and we hope it meets your expectations once used. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Delivery was great and the logs are…
Delivery was great and the logs are excellent with very little moisture content
18 de março de 2026
Resposta da Firewood.co.uk
Dear Robert,
Thank you for your feedback! We’re delighted to hear that your delivery went smoothly and that the logs arrived in excellent condition with very low moisture content.
We take pride in providing high-quality, well-prepared firewood that’s ready to burn efficiently, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
The gentleman that delivered the load…
The gentleman that delivered the load was incredibly helpful and went above and beyond the call of duty.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Vivienne,
Thank you for your wonderful feedback! We’re delighted to hear that our delivery team went above and beyond to assist you.
Our drivers always aim to provide a friendly, helpful, and reliable service, so it’s great to know that their efforts made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Deliveries
We have had two deliveries now. It has very simple and drivers have been very helpful.
Although, you get a text and email with a delivery slot. If it is an afternoon slot you don't get a message until midday. It would be useful to get the tracking number on the morning of the delivery. This just makes it easier to plan your day.
13 de março de 2026
Resposta da Firewood.co.uk
Dear Pauline,
Thank you for your detailed feedback. We’re pleased to hear that your deliveries have gone smoothly and that our drivers have been helpful.
We also appreciate your comments regarding the delivery notifications. Your suggestion to receive tracking information earlier in the day is very helpful, and we’ll pass this on to our team to see how we can improve the customer experience.
Thank you again for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Bob,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt and went smoothly.
Providing a reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Efficient ordering and delivery was…
Efficient ordering and delivery was pleasing. Delivery via Montgomery transport was superb with young driver going out of his way to please.
Less than 100per cent happy with the product.
An abundance of very small pieces barely larger than kindling.
Many awkwardly shaped pieces cut at branch joints,difficult to store.
I would have like a better proportion of larger logs iny mix.
A few damp pieces covered in green moss....in the centre of the 4 layer stack. How could this happen?
A lot of loose dirt to clear up afterwards.
I bought FIRST QUALITY OAK and felt it was substandard.
Consequently 3 star for product but 5 for company organisation
I will be returning to my original supplier if prices remain comparable.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Gillian,
Thank you for your detailed feedback. We’re pleased to hear that you found the ordering process efficient and that our delivery team went above and beyond to assist you.
However, we’re very sorry that the product did not meet your expectations. We understand your frustration with the abundance of small pieces, awkward shapes, and the few damp logs in the stack. We take your comments seriously, as we aim to ensure that our First Quality Oak meets the highest standards.
Your feedback has been noted internally to help improve both quality control and the consistency of our product. We appreciate your honesty and hope we can continue to provide a positive experience in the future.
Kind regards,
KM
Great quality logs!
The logs were taken to our garage which made it. easier to unload. The logs were good sizes and none that would be too big for the log burner.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Pat,
Thank you for your feedback! We’re delighted to hear that your delivery was placed conveniently in your garage, making it easier to unload.
It’s great to know that the logs were well-sized and suitable for your log burner. We take pride in ensuring our products are practical and easy to use, and we’re pleased that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Full crate of ash delivered on time…
Full crate of ash delivered on time bought early for next winter.
Split a log and below 20%
Excellent logs and company.
The previous year i bought a full crate of there specials which failed there quality control at a reduced price which i would recommend if your on a budget
16 de março de 2026
Resposta da Firewood.co.uk
Dear Christopher,
Thank you for your detailed feedback! We’re delighted to hear that your full crate of ash arrived on time and met your expectations, especially with such a low moisture content.
It’s also great to know that our previous specials provided good value for those on a budget. We take pride in offering quality products at a range of options and are pleased to hear that your experience reflects that. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Excellent quality
Excellent quality, kiln dried wood. Great price. Delivered to my door, for free.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Garrick,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of the kiln-dried wood and that you found it good value.
It’s great to know that the delivery to your door, free of charge, made the experience even more convenient. We take pride in providing both high-quality products and reliable service, and your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Kish,
Thank you for your fantastic feedback! We’re delighted to hear that you found the service seamless from start to finish.
Providing a smooth and reliable experience for our customers is always our goal, and it’s wonderful to know that your order reflected this. We really appreciate your support and look forward to assisting you with future orders.
Kind regards,
KM
Ordered oak from Firewood.co.uk several…
Ordered oak from Firewood.co.uk several times now, the wood is top quality as is the service. Well priced so I doubt I’ll be going elsewhere. Great service truly
19 de março de 2026
Resposta da Firewood.co.uk
Dear Brian,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with both the quality of the oak and the service we provide.
It’s great to know that you feel our prices offer good value, and that your experiences have been consistently positive over multiple orders. We really appreciate your continued support and look forward to supplying your future orders with the same level of quality and service.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Michel,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the service and the quality of the wood.
Providing top-quality products along with excellent service is always our aim, and it’s great to know that your experience reflects that. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Order arrived early and we were out at…
Order arrived early and we were out at time the deliver driver call us and could have been more helpful,placed the order near log shed then called to lets us know every thing was ok
Cheers Ken Wheeler
15 de março de 2026
Resposta da Firewood.co.uk
Dear Ken,
Thank you for your feedback! We’re pleased to hear that your order arrived early and that the delivery was completed safely.
We appreciate your comments regarding the driver’s assistance and will pass them on to our team. It’s great to know that everything was placed near your log shed and that the driver checked in to confirm everything was okay. We’re always aiming to make the delivery process as smooth and convenient as possible, and your feedback helps us improve further.
Kind regards,
KM
Ordered using the next day delivery…
Ordered using the next day delivery option (£10) extra
Order confirmation straight away with further regular updates regarding delivery. Delivered via palletway by a very polite and helpful driver. Product itself is very good, well stacked and the crate now unloaded into wood store makes good kindling.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Robert,
Thank you for your detailed feedback! We’re delighted to hear that the next-day delivery option worked well for you and that you found our order updates helpful.
It’s also great to know that our driver was polite and accommodating, and that the wood arrived well stacked and suitable for your wood store. We take pride in providing quality products and reliable service, so it’s wonderful to hear that your experience reflects that. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
1st class delivery e mail told me when…
1st class delivery e mail told me when to expect delivery arrived as forecast driver very helpful in placing my order
19 de março de 2026
Resposta da Firewood.co.uk
Dear William,
Thank you for your feedback! We’re delighted to hear that your delivery arrived on time as forecast and that our driver was helpful in placing your order.
We always aim to keep our customers fully informed and make the delivery process as smooth and stress-free as possible, so it’s great to know this made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Again very good service
Again, very prompt response on the order and the delivery was excellent. Driver very obliging. Would definitely recommend.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re thrilled to hear that your order was processed promptly and that the delivery went smoothly.
It’s also great to know that our driver was obliging and helped make the experience hassle-free. We really appreciate your recommendation and look forward to supplying your future orders.
Kind regards,
KM
Great products
Great products, oak logs and eco blaze firelighters. Best of all are your delivery staff/drivers. Always a pleasure and so accommodating. Thank you.
15 de março de 2026
Resposta da Firewood.co.uk
Dear Lennard,
Thank you for your fantastic feedback! We’re delighted to hear that you’re enjoying both the oak logs and the Eco Blaze firelighters.
It’s especially great to know that our delivery staff have made such a positive impression—our team works hard to be friendly, accommodating, and reliable, and your comments are wonderful to hear. We really appreciate your support and look forward to continuing to supply you in the future.
Kind regards,
KM
The wood supplied was not hardwood as…
The wood supplied was not hardwood as ordered. They do not reply to phone calls or to emails. And one star is generous only because there is no no stars
19 de março de 2026
Resposta da Firewood.co.uk
Dear John,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of response to your calls and emails, as well as your concerns regarding the product supplied. This is not the level of service we aim to provide.
We take your comments seriously, particularly regarding the wood not matching your order, and we would like the opportunity to investigate this matter as a priority.
Please contact us directly with your order details so we can look into this further and work towards a resolution for you.
Kind regards,
KM
High quality firewood!
We ordered the XL pallet of Oak, which burns well! Easy to order, quick delivery, good value for money!
3 de janeiro de 2026
Resposta da Firewood.co.uk
Dear Richard,
Thank you for your feedback! We’re delighted to hear that your XL pallet of oak is burning well and that you found the ordering process easy.
It’s great to know that your delivery was quick and that you feel you received good value for money. We always aim to make the entire experience smooth and convenient, from order to delivery, and your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
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