Looks good wood, nice and dry good price aswell. Lose a star as 2 days after it arrived they sent me an offer which included several free kindling bags and fire lights worth over £60. Update: altho... Ver mais
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Veja o que dizem as avaliações
Very easy to use website with good description of available choices. Competitive prices. Well packaged wood in good uniform sizes and swiftly delivered. Thank you
A empresa respondeu
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Ver mais
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Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Informações de contato
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordering and delivery were great and…
Ordering and delivery were great and the quality of the logs is fantastic. My only issue is what to do with the crate they were delivered in. My neighbour had to dismantle it and take it to the tip. I live on my own and could not even move it when all the logs were removed.
3 de abril de 2026
Resposta da Firewood.co.uk
Dear Julie,
Thank you for your feedback. We’re delighted to hear that you were happy with the ordering process, delivery, and the quality of the logs.
We’re sorry to hear that the crate caused difficulty once emptied, particularly as it was heavy and difficult to manage on your own. We appreciate how inconvenient this must have been and your comments will be shared with the relevant team as we continue to review our packaging and delivery solutions.
Thank you again for taking the time to share your experience.
Kind regards,
KM
Very convenient & Great Value
Very convenient, great value for money and very efficient delivery.
2 de abril de 2026
Resposta da Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re delighted to hear that you found the service very convenient, great value for money, and that the delivery was efficient.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Quick service.
After booking I received my firewood very quickly and the driver was courteous and polite.
30 de março de 2026
Resposta da Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that your firewood was delivered quickly after booking and that the driver was courteous and polite.
Providing a smooth and efficient service is very important to us, so it’s great to know your experience met expectations. We really appreciate you taking the time to share your feedback.
Kind regards,
KM
The wood arrived on time
The wood arrived on time , excellent big chunks ready to burn
30 de março de 2026
Resposta da Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.
Kind regards,
KM
wood stock
First class service speedy delivery good price and very helpful delivery staff. The wood is good quality
8 de abril de 2026
Resposta da Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.
It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Currently in dispute with this company…
Currently in dispute with this company and won’t comment further in case it jeopardises any legal processes.
28 de março de 2026
Resposta da Firewood.co.uk
Dear Mr Seth,
Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.
We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.
Kind regards,
KM
Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
30 de março de 2026
Resposta da Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Resposta da Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
31 de março de 2026
Resposta da Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
31 de março de 2026
Resposta da Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
7 de abril de 2026
Resposta da Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
7 de abril de 2026
Resposta da Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
31 de março de 2026
Resposta da Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Good size
Good size, dry and ready to burn, quick delivery, but would welcome a little more notice of the delivery time
from the delivery company.
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Ken,
Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.
We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.
Kind regards,
KM
Promt delivery very polite driver …
Promt delivery very polite driver very pleased will use again
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Anthony,
Thank you for your feedback. We’re delighted to hear that your delivery was prompt and that the driver was very polite. It’s great to know you were pleased with the overall experience.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
5 star experience
I continue to use this company because from order to the delivery is seamless. Palletways the delivery company is very much part of this efficiency. Thank you
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Kent,
Thank you for your kind feedback and for your continued support. We’re delighted to hear that you find the whole process from ordering through to delivery seamless.
It’s also great to know that the delivery service has played a positive part in your experience. We really appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Kind regards,
KM
A helpful lorry driver.
The Lorry driver was most helpful in getting the pallet of firewood onto our property.
6 de abril de 2026
Resposta da Firewood.co.uk
Dear John,
Thank you for your feedback. We’re delighted to hear that the lorry driver was so helpful in getting the pallet of firewood onto your property.
We always aim to provide a smooth and supportive delivery experience, so it’s great to know the driver went the extra mile to assist you. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Driver had a ridiculous electric…
Driver had a ridiculous electric wheeler that couldn't get the crate over the gravel. Left the crate outside the gate. Will never use again
6 de abril de 2026
Resposta da Firewood.co.uk
Dear Sara,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery experience.
Tail-lift lorries and pallet trucks require clear, firm, and level access, and surfaces such as gravel can make it difficult to move heavy pallets safely. Deliveries are therefore made on a kerbside basis, meaning the driver will unload to the nearest safe point at the property boundary, such as the driveway entrance.
We understand this may not have met your expectations on this occasion, and we appreciate you taking the time to share your experience.
Kind regards,
KM
Used them several times
Used them several times, recommended them to friends and family . ‘Nuff said !
30 de março de 2026
Resposta da Firewood.co.uk
Dear Stuart,
Thank you for your fantastic feedback! We’re delighted to hear that you’ve used us several times and have even recommended us to your friends and family — that really means a lot to us.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
KM
Good quality firewood
Good quality firewood, very accommodating and friendly delivery (Farrall’s). Chose and paid for day of delivery but no tracking info until 12.30pm on day of delivery but then had a 2 hour delivery slot given, confirmation of dispatch maybe day before would be helpful to know it’s definitely on the way.
29 de março de 2026
Resposta da Firewood.co.uk
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were happy with the quality of the firewood and that the delivery was accommodating and friendly.
We’re sorry, however, that the tracking information was only provided on the day of delivery. We understand how helpful it would be to receive confirmation in advance, particularly when a specific delivery day has been selected.
We appreciate you taking the time to share your experience, and your comments will be used to review our communication process to help provide clearer updates ahead of delivery in future.
Kind regards,
KM
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