Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none. O... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the sa... Ver mais
A empresa respondeu
We moved from another unit a few years ago as Fox was cheaper and closer to us and we've been with them ever since. Ali, Colin and Sue are all lovely and friendly and I always enjoy a quick chat with... Ver mais
A empresa respondeu
Lovely service it just got too expensive, but that is more to do with the cost of living now being extortionate in the UK... thanks Labour!
A empresa respondeu
Detalhes da empresa
Sobre Fox Self Storage Ltd
Escrito pela empresa
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
Informações de contato
10 Somerset Road, NP441QX, Cwmbran, Reino Unido
- 01633 866923
- trustpilot@foxselfstorage.com
- foxselfstorage.com
Fox Self Storage Ltd
4,8
Excelente
119 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unprofessional
Booked a storage unit online, came to the storage, they told me my booking hasn't gone through in the system and they don't have units that size. Than why was I able to book one online?
I agree on booking a larger unit since I'm already there, but every time I came I would get told off that I need to hurry because they close soon. I cancelled my unit and will never be doing business with Fox Self Storage again.
Also, this place is, by definition, not a self-storage.
2 de abril de 2025
Avaliação não solicitada
Resposta de Fox Self Storage Ltd
Thank you for your feedback, Kate. We are very sorry to hear about your experience and appreciate you bringing this to our attention. It sounds as though there was a technical issue with the online booking system, which we recognise can be frustrating, and we sincerely apologise for the inconvenience this caused. Our team always aim to accommodate customers as best we can on arrival, though we understand your disappointment with the situation and the access timings.
While we are classed as a self-storage facility, our team are always on site during staffed hours to assist customers and ensure safety and security. We are sorry to hear you chose to cancel your unit, but we appreciate your comments, which will be used to help us improve both our booking process and communication moving forward.
Thank you for taking the time to share your experience with Fox Self Storage.
Neat and good parking
It is clean and convenient. The working hours are a bit less, no flexibility. 6 day working only.
I received a message that I do not need to serve any notice and when I vacated there were 22 days the space was vacant and did not get any refund. I think it would be best to pay weekly DD not monthly.
Overall the experience is good staff are pleasant.
13 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you for your feedback, Chandra. We’re pleased to hear that you found our facilities clean, convenient and that our staff were pleasant. We’re sorry, however, that you were disappointed with the access hours and payment terms. Our opening times are set to balance customer access with on-site safety and staff availability, but we do regularly review them based on feedback. Regarding the billing cycle and notice period, we follow a monthly payment structure in line with our terms and conditions, though we appreciate your comments and will take them into consideration.
Thank you again for sharing your experience with Fox Self Storage, and we’re glad to know that overall you were happy with the service.
Resposta de Fox Self Storage Ltd
Thank you, Nigel. We’re pleased to hear that our team were helpful during your booking process. Your feedback is much appreciated, and we’re glad you chose Fox Self Storage.
Very polite and helpful
Very polite and helpful
Staff , all units very clean and dry
20 de setembro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Steven. We’re delighted to hear that you found our staff polite and helpful, and that the storage units met your expectations for cleanliness and condition. Your feedback is greatly appreciated, and we’re glad you chose Fox Self Storage.
Excellent company
Used Fox self storage earlier on this year for some furniture while I was completing on my house. Excellent service and staff were great.
1 de março de 2025
Resposta de Fox Self Storage Ltd
Thank you, Emily. We’re so pleased to hear that you were happy with the service and that our team looked after you so well while your furniture was in storage. Your kind feedback means a lot to us, and we appreciate you choosing Fox Self Storage.
Main issue is amount of time the store…
Main issue is amount of time the store is not accessible. Every Sunday and bank Holidays.
Also closes by 5.30pm week days.
11 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you for your feedback, June. We’re sorry to hear that our access hours have caused you some inconvenience. Our current opening times are designed to balance accessibility with on-site security and staff availability, but we do review them regularly based on customer feedback. We appreciate you sharing your thoughts, and we’ll take your comments into account as we continue to look at ways to improve our service. Thank you for choosing Fox Self Storage.
Excellent and professional service
Foxes is a very professional and secure location. It offers different size storage units at competitive prices.
The staff are friendly and very helpful.
Foxes also offers a great moving service, any size property is catered for. With friendly and professional staff to make it ad stress-free as possible.
I would highly recommend Foxes to anyone.
2 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Rita. We’re delighted to hear that you found Fox Self Storage professional, secure, and good value, and that our team were friendly and helpful throughout. It’s great to know you were also pleased with our moving service and that we helped make the process as stress free as possible. Your recommendation means a great deal to us, and we appreciate you choosing Fox Self Storage and Fox Moving and Storage.
Easy Self Storage
Moving from Bristol to Taunton we needed some short term storage for some items we did not want to go in the removal van. The Wellington branch was ideal as it was just off junction 26 of the M5. Staff were friendly and the site clean and easy to access. It was also good value and met your needs. Would recommend.
3 de março de 2025
Resposta de Fox Self Storage Ltd
Thank you, Peter. We’re pleased to hear that our Wellington branch was convenient for your move between Bristol and Taunton, and that you found the site clean, accessible, and good value. It’s great to know the team were friendly and that the facilities met your needs. We really appreciate your recommendation and thank you for choosing Fox Self Storage.
Well run and secure unit
Stephen was very helpful and I felt that my house contents were secure whilst, at the same time, I could access them whenever I needed to.
18 de dezembro de 2024
Resposta de Fox Self Storage Ltd
Thank you, Andrea. We’re so pleased to hear that Stephen was helpful and that you felt confident your belongings were secure while still being easy to access. It’s great to know the service met your needs, and we appreciate you choosing Fox Self Storage.
Friendly and clean storage
Very friendly and helpful and worked out what was best for me. Units were clean also
16 de julho de 2025
Resposta de Fox Self Storage Ltd
Thank you for your kind feedback, Ruth. We’re pleased to hear that our team were friendly, helpful, and able to find the best solution for you. It’s also great to know that you found the units clean and well maintained. We appreciate you choosing Fox Self Storage.
Great service and support.
6 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Patrick. We’re so pleased to hear that you were happy with the service and support you received. Your feedback means a great deal to us, and we truly appreciate you choosing Fox Self Storage.
Lovely staff and facilities
Lovely staff and facilities. The weekend opening times aren't great.
6 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Alan. We are very pleased to hear that you were happy with our staff and facilities. We appreciate your feedback regarding weekend opening times, your comments are valuable and will be shared with our management team for review. Thank you for choosing Fox Self Storage.
10/10 Foxes Storage
Fantastic company I’ve have had the pleasure of dealing with! Fair prices! Very secure facilities! The staff are super nice and easy to work with! Very professional company
6 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you very much for such a lovely review. We are delighted to hear that you found our facilities secure, our prices fair and the team so friendly and professional. It is always our aim to make every experience as smooth and straightforward as possible, and your kind words mean a great deal to us. It has been a real pleasure to assist you.
Katherine could not have been more…
Katherine could not have been more helpful. We had great service.
Very handy for the M27 & parking outside.
14 de abril de 2025
Resposta de Fox Self Storage Ltd
Thank you very much Philip for your kind words. We are so pleased to hear that Katherine was so helpful and that you were happy with the service. It is also great to know you found the location convenient and easy to access. We truly appreciate your feedback and it was a pleasure to assist you.
Staff friendly.
Staff very friendly, helpful and efficient. Unit was good. Access and trolleys helpful. Would give 5 star but for the fact you have to pay 4 weeks up front, even if you gave a final date, but then wait up to 21 days for any overpayment!
5 de setembro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Kim. We are very pleased to hear that you found our staff friendly, helpful, and efficient, and that the storage facilities met your needs. We appreciate your honest feedback regarding the payment and refund process — your comments are important to us and will be shared with our accounts team for review. Thank you for taking the time to share your thoughts and for choosing Fox Self Storage
Clean,and dry
6 de setembro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Les. We are glad to hear that you found the facilities clean and dry. We appreciate your feedback and thank you for choosing Fox Self Storage.
Resposta de Fox Self Storage Ltd
Thank you, Alan. We are pleased to hear that you found our storage reasonably priced and secure. Your feedback is much appreciated and we are grateful you chose Fox Self Storage.
Fox Storage were very kind and…
Fox Storage were very kind and thoughtful. The facilities were clean and easy to use.
18 de setembro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Julie. We are delighted to hear that you found our team kind and thoughtful, and that the facilities were clean and easy to use. Your feedback means a great deal to us and we truly appreciate you choosing Fox Self Storage.
Resposta de Fox Self Storage Ltd
Thank you, Roger. We are so pleased to hear that you were happy with the clean and secure storage, and that our customer service stood out. We are delighted that you are so satisfied and truly appreciate you choosing Fox Self Storage.
Very friendly people
Very friendly people, storage unit very clean and a good size and a very good price discounted for the first 8 weeks so very happy me thank you fox's storage
3 de outubro de 2025
Resposta de Fox Self Storage Ltd
Thank you, Teresa. We are delighted to hear that you found our team friendly, the storage unit clean and well sized, and the introductory offer good value. It is wonderful to know you are so pleased with the service and we truly appreciate you choosing Fox Self Storage!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.