Very impressed with this company. There was a problem with their suppliers due to Brexit but Frisson informed me of the problem straight away offering me either a full refund or a part refund and dis... Ver mais
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Veja o que dizem as avaliações
I purchased a light that still hasn't been received more then a month on. inbox is full and the online chat doesn't appear to be active. subsequently i have read the reviews which appears that they ar... Ver mais
I purchased a computer desk for my home office last week. I did get a bit worried reading the 1star reviews on here and it did concern me especially as I read these reviews as an afterthought. However... Ver mais
Been waiting well over a month for some pampas grass. The website says delivery takes 3-7 business days -clearly this isn't true Delivery is from China and all the tracking is in Chinese so it is dif... Ver mais
Detalhes da empresa
Escrito pela empresa
Thank you for visiting our shop. We are a team of millennials who decided to do something in order to help female hand-crafters in third-world countries after we had traveled to southeastern Asia for our graduation trip. All of our blankets, tapestries, and rattan serving trays are from undeveloped countries in southeastern Asia, such as Nepal and Vietnam. Our products are handwoven by local female hand-crafters. We believe in fair trade and we always look after for fair wages and a sustainable environment. All of our products are of very good quality, but we are offering a reasonable price for our customers. We can do this because we directly work with local people, who are involved in the entire production process, which means there is no third party in between. Frisson (French for "shiver"), also known as aesthetic chills or musical chills, is a psychophysiological response to rewarding auditory and/or visual stimuli that often induces a pleasurable state. People who experience frissons are more likely to be open to new experiences, have active imaginations, see the beauty in nature, love variety and often think very deeply about their feelings. They may be more emotional than others and are very curious. We name the brand Frisson because we want our products to bring our customers happiness and a sense of home. We also want our furniture to witness every pleasurable moment in your life and also bring you brand new experiences. We hope that our furniture can bring you "frisson" through its aesthetic designs as well as its practical uses. With the home decor pieces at Frisson, you could think your home as a work of art, and make it full of life, culture, and interesting items for all the world to see!
Informações de contato
GrandVoyage UK Holdings Limit No.19, 26 Chapter Street, London, SW1P 4NP, London, Reino Unido
- Support@frissonhome.com
- frissonhome.com
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Nice product
Nice product, I was a little disappointed by the mirrors in the moons though as i was thinking it would be glass not plastic. X
order didn't arrive & no refund issued
order didn't arrive & no refund issued
We order an item over 2 months ago, Frisson homes delivered it to the wrong addressed. chased and chased for a refund and I have had no response on emails nothing.
They only sent half of the order
They only sent half of the order. Took ages to be dispatched. When i contacted about the missing item i got no help of reply! Would not recommend at all
Easy
The Kneeling Chair I ordered arrived faster than stated and was easy to put together. I'm enjoying using it.
Missing parts, zero customer service.
Ordered a Crystal Oil diffuser and it arrived after 2 weeks with a note in saying that they couldn’t ship the oil (and giving a discount code for my next order as a solution), leaving it useless. No notification before shipping, no response from them, had to put in a PayPal claim. It’s also a very poor quality item, presumably from China as the box has lots of Chinese writing on the labels. Disappointing as it was for a Mother’s Day gift.
Don’t order from this company
Don’t order from this company. The service is terrible, the items haven’t arrived and trying to contact them to sort it out, the London number is fake. They are being no help at all. Do not use or order from them. Seriously unimpressed & concerned about the money I have wasted.
This is an excellent product
This is an excellent product. Well designed and well finished. Bamboo is a hard wearing material ideal for the job.
It does exactly what I need whilst working at home. Highly recommended and good value.

Resposta da Frissonhome
Good
Good. I like the design styles of Frisson. lighting design is the best, although it is a bit expensive, it is handmaded. worth it. lol

Resposta da Frissonhome
Ordered a huge blanket
Ordered a huge blanket. As an internet based company I had never heard of I knew it was a risk. What actually arrived exceeded expectations. I thick, vibrant, quality item. Very pleased.

Resposta da Frissonhome
Awful delivery time and total lack of…
Awful delivery time and total lack of communication
So disappointed
Awful. Decided to buy two products from frisson for my wife. In the first instance delivery took a number of weeks, with no update or tracking. So much so I had to email them to ask where it was. (They did promptly reply). When the products turned up however I was so disappointed. The soap I bought (and paid a lot for) looked nothing like the image on the website, whilst the alpine diffuser set came without any guidance on what to do with it.
I reached out to frisson to request a returns / refund via the same Email from before and have received nothing in response. Even after chasing a few times.
All in all a pretty terrible experience and I would not recommend them at all
Frisson Home has appalling customer service DO NOT BUY FROM THIS COMPANY…
Frisson Home has appalling customer service. I ordered a chair in Jan 21 but was unable to assemble it because the incorrect amount of screws were supplied.I emailed the company numerous times to arrange a return, they barely answer them and when they did they were very unhelpful responses. One email did request a photo which I sent, but they never acknowledged the photo was received. It is now Mar 21 and the item is still boxed up at home waiting to be returned. The phone number supplied on their website, 07923 154228 goes straight to a voicemail, I've left numerous messages and have also text but not one callback from them. DO NOT BUY FROM THIS COMPANY.

Resposta da Frissonhome
I think it is incredibly offensive and…
I think it is incredibly offensive and absolutely vile to have compared a 300lb person to an actual elephant in your advert. And had I noticed it in time, I would never have purchased this product from you. You should be ashamed of yourselves.
No response from Frisson
I placed my order 19 Jan. Still not received , no response from Frisson to my query email yesterday. Tracking says it has shipped but beyond that it says not trackable. Not happy with Frissonhome.

Resposta da Frissonhome
Amazing customer service
I ordered 2 oak resin lamps, they told me they was out of stock but I could have the a different model.
They arrived weren't what I was after so they refunded me my money,
Cant ask for a better service than that.
Really good customer service

Resposta da Frissonhome
Bought all our bedroom furniture from…
Bought all our bedroom furniture from this company. All mostly are solid wood. Compared to other similar companies I found they are great value for money

Resposta da Frissonhome
Everything's great
Everything's great. My stuff arrived fast, as ordered and was of good quality. The prices are really competitive, but the goods are well-made.

Resposta da Frissonhome
Great style with nice price
I've been looking for unique styles and the products they've got are perfect for my place, and the prices are nice too. Time to get creative with my little place.

Resposta da Frissonhome
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