I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus. We are really pleased with the chair, well made and very sturdy. The delivery men were ve... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Ver mais
A empresa respondeu
I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Ver mais
A empresa respondeu
I've purchased a Malmo settee which is nice and comfy. It's a new line so had a few teething problems but James went above and beyond to sort them out.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contato
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da FurnitureOnline.co.uk
Hi Mr H Albadri
We’re very sorry to hear that your sofas arrived damaged, and we completely understand your frustration regarding the refund. We appreciate that waiting for a refund can be concerning, particularly when you have been given a timeframe. Please note that the 7 working days advised for the refund do not include weekends or bank holidays, so the timeframe may extend beyond seven calendar days. That said, we’re sorry for any confusion this may have caused and would be more than happy to check the status of your refund and follow this up with the relevant team to ensure everything is progressing as it should. We always aim to resolve matters as promptly as possible and provide our customers with clear updates throughout the process. Thank you for your patience and for bringing this to our attention.
Kind regards,
Furniture Online
Great service,fantastic product and…
Great service,fantastic product and absolutely love the chair we ordered!!!
3 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi Lisa
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re so pleased with both our service and your new chair. It’s wonderful to know that you absolutely love it! We really appreciate your kind words and hope you enjoy your chair for many years to come.
Kind regards,
Furniture Online
Love my riser recliner settee
Love my riser recliner settee. Small issue after delivery was resolved very quickly and efficiently
2 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi Sue
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re loving your new riser recliner. We’re also pleased that we were able to resolve the issue following delivery quickly and efficiently. We really appreciate your patience and kind feedback, and we hope you continue to enjoy your new item!
Kind regards,
Furniture Online
Great customer service
James listened to what I needed and was very helpful in arranging it.
26 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mujtaba
Thank you so much for your lovely 5-star review! We’re delighted to hear that James listened carefully to what you needed and was able to help arrange everything for you. We’ll be sure to pass your kind feedback on to James, as we know he’ll be pleased to hear it. Thank you again for choosing us!
Kind regards,
Furniture Online
Good deliver service
Good deliver service, everything arrived well packaged, up till now very pleased with the recliner and at a very good price and so comfortable. A well deserved five star.
11 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi James
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your recliner arrived safely and well packaged, and that you’re pleased with both the comfort and value. It’s wonderful to know you’re enjoying your new recliner, and we really appreciate your kind feedback and support!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Jan
Thank you for your 5-star review! We’re delighted to hear that our team was able to assist with your delivery and provide the help you needed. We really appreciate your kind feedback and support!
Kind regards,
Furniture Online
Asked for advice on tues concerning…
Asked for advice on tues concerning partners rise/recliner ,partner trapped wires ,e-mailed them got quick reply was told to post pictures of the part that got trapped posted pic on Wednesday, part arrived fri ,partner now very happy, cant thank james enough for first class customer care, you are a star
15 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Beverley
Thank you so much for your wonderful review! We’re delighted to hear that James was able to assist you quickly and that the replacement part arrived promptly, allowing your partner to enjoy their rise and recliner again. We’ll be sure to share your lovely feedback with James. Thank you for choosing Furniture Online, and we hope you continue to enjoy your recliner!
Kind regards,
Furniture Online
I was fortunate enough to have JAMES as…
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the issue, ordered a replacement for & the collection of the faulty item. He was easy to stay in touch with & responded promptly to any email question. Thank you James for your assistance. I wish you well in your future career.
17 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Maureen
Thank you so much for your wonderful 5-star review! We're delighted to hear that James provided such helpful, friendly and professional service. It's lovely to know that he kept you informed and handled the replacement and collection smoothly. We'll be sure to share your kind words with James. Thank you for choosing us, and we hope to assist you again in the future!
Kind regards,
Furniture Online
brokenchair but gave me a discount
2 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Eric
Thank you for sharing your feedback. We're sorry to hear that your chair arrived damaged, but we're pleased that we were able to offer you a discount as a resolution. We appreciate your understanding and hope you continue to enjoy your chair.
Kind regards,
Furniture Online
Had a delivery yesterday
Had a delivery yesterday, a rise & reclining with message and heat. Kept well informed about my delivery, what date it will be
delivered and time if this is suitable.
The guys phone me yesterday Tuesday 15th September, let me know that they was on there way and they will be 15/20mins away. When they arrived they ask what room i would like the furniture to be put in. They was helpful and assisted.
15 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Miss Last
Thank you so much for your fantastic 5-star review! We're delighted to hear that you were kept well informed throughout the delivery process and that our delivery team were helpful and accommodating. We really appreciate you taking the time to share your experience and hope you enjoy your new riser recliner with massage and heat!
Kind regards,
Furniture Online
Great customer service
Great customer service. James was very patient in allowing me the appropriate time to make a final decision.
14 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Alina
Thank you so much for your wonderful 5-star review! We’re delighted to hear that James was able to assist you with patience and understanding, giving you the time you needed to make the right decision. We’ll be sure to share your kind feedback with James. It’s great to know you felt well supported throughout the process!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi
Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with the quality of your sofa bed and that it’s the perfect addition to your second bedroom. We really appreciate your kind feedback and hope you enjoy it for many years to come!
Kind regards,
Furniture Online
Everything when smooth from ordering to…
Everything when smooth from ordering to delivery and we really love the sofa absolutely fabulous and at very affordable price
2 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi Viorica
Thank you so much for your wonderful 5-star review! We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you absolutely love your new sofa. It’s fantastic to know you found it both fabulous and great value for money. We really appreciate your kind words and hope you enjoy your sofa for many years to come!
Kind regards,
Furniture Online
If I could leave a review with 0 stars, I would
If I could leave a review with 0 stars, I would. We have the Aruba outdoor seating set. It came with no screws, fixtures or fittings. The customer services team would not send us. Rubbish company, rubbish customer service. Stay away.
12 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Morwenna
We’re sorry to hear that you were disappointed with your experience. We completely understand how frustrating it must have been to receive your furniture without the required fixings, particularly when you were simply trying to get the set assembled.
We did look into how we could assist with the missing parts. However, replacement fixings are not items that we sell separately and any replacement request needs to be processed against the original order. This allows us to verify the product purchased and ensure that the correct parts are requested and supplied. As the original order details were not available, we were unfortunately unable to raise the replacement request.
We appreciate that this was not the outcome you were hoping for, and we’re genuinely sorry for the frustration caused. Our intention was never to make things difficult, but to follow the process required for replacement parts while ensuring we provide the correct components for the product. We would still be happy to assist if the original order details can be obtained.
Kind regards,
Furniture Online
Very pleased with the comfort and color…
Very pleased with the comfort and color of the chairs which were a lovely emerald green..as described. The table looked great, good and solid.
The 2 guys who delivered arrived on time and were more than helpfu and friendly. I did have one small issue which was quickly resolved by James who was very diligent and efficent. I would buy from this company again because of their quality and customer service.
9 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi James
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the comfort and colour of the chairs, as well as the quality of the table. It’s also great to know that the delivery team were friendly and helpful, and that James was able to quickly resolve the issue for you. We really appreciate your kind words about our products and customer service, and we’d be delighted to welcome you back again in the future!
Kind regards,
Furniture Online
Very pleased with my rise recline…
Very pleased with my rise recline chair. Very comfortable and easy to use. It fits in perfectly in my lounge. Excellent delivery too the men cleared everything away. Thank you 😊
2 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Gaynor
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your rise and recline chair and that it fits perfectly in your lounge. It’s also great to hear that you were happy with the delivery service. We really appreciate your kind feedback and hope you enjoy your chair for many years to come!
Kind regards,
Furniture Online
Excellent chairs, great quality, quick delivery and friendly delivery team.
Excellent product which met all our expectations. Order was delivered very quickly and the delivery team were very friendly and helpful. Great service all round.
17 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi David
Thank you so much for your fantastic 5-star review! We’re delighted to hear that the product met all your expectations and that you were pleased with the quick delivery. It’s also wonderful to hear that our delivery team were friendly and helpful. We really appreciate your kind words and support!
Kind regards,
Furniture Online
Recliner/riser electric chair - We chose this dual recliner riser…
We chose this dual recliner riser electric chair for my husband who recently came out of hospital. It is perfect size, comfortable and easy to operate. It was also easy to put together. Very happy with this purchase.
8 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi S. H
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the dual recliner riser electric chair has been a great fit for your husband and that you’ve found it comfortable, easy to operate, and simple to assemble.
We’re especially pleased to know that you’re happy with your purchase. We really appreciate you taking the time to share your experience with us, and we hope your husband continues to enjoy the comfort and support of his new chair!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Paul
Thank you for your 5-star review! We’re delighted to hear that you’re pleased with the quick delivery and finding your new item comfortable and easy to use. We really appreciate your kind feedback and hope you enjoy it for many years to come!
Kind regards,
Furniture Online
Easy purchase and good service
13 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi A Hippo
Thank you for your 5-star review! We’re delighted to hear that you found the purchasing process easy and our service to be good. We really appreciate your kind feedback and hope to serve you again in the future!
Kind regards,
Furniture Online
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