Getfootstr Avaliações 

159
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Shipping was quick. Buying process easy. The best part is my kid says he’s feeeling much better in everything. He’s in dual sports, cross country and travel baseball, he has a pair in his running shoe... Ver mais

Avaliado com 1 de um total de 5 estrelas

The customer service is abysmal, they only have an AI agent respond to your emails. Our insoles never arrived and when I tried to contact support we went through two different email threads of talking... Ver mais

Avaliado com 5 de um total de 5 estrelas

The insoles have made a huge difference, my oldest took up a new sport and quickly he developed foot pain. In addition, he didn’t get any relief throughout the day given his uniform shoes had the equ... Ver mais

Avaliado com 4 de um total de 5 estrelas

We love the shoe inserts for our daughter who is 8.5 and plays soccer 4-5 times a week! She was complaining of heel pain and felt relief very soon after wearing these. They are not a cure-all, as she... Ver mais


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 21% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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3,6

Todas as avaliações

(159)

139 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

ZERO ⭐ s! What a headache!

If I could give this company ZERO stars, I would! It has been almost 1.5 months since I ordered, and my order somehow got lost (I can no longer track it). I've been emailing with customer service, and they aren't helping whatsoever. The only time I hear an "update" from them is when I reach out, even though they say they'll contact me shortly (they never do). I've requested either a refund or new products, and always am told that they'll reach out to the team to figure out a solution. I am tired of receiving apologies when it comes to their unclear communication. Bottom line is that they don't care about their customers, and I've already reported them to the BBB for basically stealing my money. There are plenty of other insole companies out there that provide just as quality, if not, better products, so please do NOT purchase from Footsr. You don't want to go through a similar nightmare of an experience that I am currently battling.

15 de março de 2026
Avaliação não solicitada
logotipo da Getfootstr

Resposta da Getfootstr

Hi Amanda,

We sincerely apologize for the frustration you’ve experienced with your order and communications. This is not the service standard we strive for. Please reach out to us at info@getfootstr.com
with your order number, and we will personally assist you in resolving this issue.

Thank you for your patience,
The Footstr Team

Avaliado com 1 de um total de 5 estrelas

Pas op

Pas op! Niet bestellen hier!!

22 de abril de 2026
Avaliação não solicitada
logotipo da Getfootstr

Resposta da Getfootstr

Hi,

We’re very sorry to hear about your experience. We want to make this right. Please contact us directly at info@getfootstr.com
with your order number so we can look into your order and assist you personally.

Thank you for giving us the chance to resolve this,
The Footstr Team

Avaliado com 5 de um total de 5 estrelas

They worked wonderfully.

I bought 4 pairs. 2 for each child. Unfortunately my first order the sizes were wrong. But they were willing to give me a discount code to purchase another set, instead of returning the original order. I appreciated that assistance.
The new set worked wonderfully for them.
I think they should write the number size instead of measurements though.

15 de abril de 2026
Avaliação não solicitada
logotipo da Getfootstr

Resposta da Getfootstr

Hi,

Thank you for your review! We’re glad the new set worked wonderfully for your children, and we appreciate your suggestion about listing number sizes—feedback like this helps us improve.

Best regards,
The Footstr Team

Avaliado com 5 de um total de 5 estrelas

Best insoles

I ordered a pair for my son, ended up getting one for my husband as well. My husband said it is the best investment of his life thus far. He works on his feet and said he has felt the change. My son is four and i have noticed a change for the better in the way he walks.

14 de abril de 2026
Avaliação não solicitada
logotipo da Getfootstr

Resposta da Getfootstr

Hi Kimberly,

We’re thrilled to hear both your husband and son are enjoying the insoles! It’s wonderful to know they’re making such a positive impact on daily comfort and walking. Thank you for sharing your experience!

Best regards,
The Footstr Team

Avaliado com 5 de um total de 5 estrelas

Should have bought TWO pairs!

We bought these for our 9 year old daughter who plays soccer and also does Girls on the Run. She was complaining (and visibly limping) each time she did these activities as well as just after school from time to time. Once we put these insoles in, she felt almost immediate relief and even says “I think I’m cured and don’t have to wear them anymore.” Of course it’s just because the pain is gone. We should have bought another pair! It’s wonderful to see your kid be able to be active again and be able to live pain free. Definitely worth the money. The quality was great too.

16 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Working great for my daughter

Working great for my daughter who had a major growth spurt and her ligaments needed time to catch up. She feels great wearing them in a variety of shoes. Delivery was timely and customer service was very responsive with updates.

16 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

In-soles are working as advertised!

My daughter is definitely complaining less about foot pain and says the in-soles are so comfortable. I wish I had looked into this sooner tbh. I bought 2 sets - one for school and one for her shoes as she’s running around outside. She’s very pleased.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They did get here and son keeps them in shoes!

We did actually receive the shoe inserts which is always good when trying to get something off a Facebook ad! One pair for son and pair for mom. Mom feels like they have nice support so far and she switches them from shoe to shoe so must feel good. She is on her feet at school quite a bit. They are not super firm but that is good for some. Son is nonverbal but seems to walk/track better with the orthos in his shoes and as bonus he is not pulling them out so must think they are okay!

6 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Helped my son & great customer service!

The inserts really helped my son's foot pain! They did wear down much earlier than we expected (about 6 weeks), but when I reached out to FootsR, they replaced them, stating this isn't normal wear for their products! I am impressed with the product and customer service.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding products and customer service!!

I had an outstanding experience with Footstr, and I specifically want to recognize James from their team for truly exceptional customer service!

I reached out with several questions regarding my order and an exchange, and James was incredibly responsive every step of the way. Not only did he reply quickly, but he was consistently kind, patient, and thorough in addressing each of my concerns. It’s rare to find someone who genuinely takes the time to ensure a customer feels heard and taken care of, and James absolutely did that.

What stood out most was his willingness to go above and beyond to find solutions rather than just provide standard responses. He made the entire process smooth and stress-free, which speaks volumes about both his professionalism and Fuster’s commitment to their customers.

Because of this experience, I would confidently recommend Footstr to others. Excellent product support paired with top-tier customer service is hard to come by, and they delivered on both.

Thank you again to James for making this such a positive experience!

14 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks for all

Gracias, tuvimos problemas con el envío, pero lo solucionaron y siempre fueron muy atentas; sopesar de que el error en el envío fue mío de inicio; y al notarlo me contacté con ellos y siempre estuvieron en contacto ya recibí el producto mis hijos los más agradecidos! 100% recomendado! Gracias de nuevo!

13 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Twins approve

Twins approve. My son plays LaCrosse and Football and he said this was the first time his feet didn't hurt after practices. My daughter plays Softball and she said they felt great on her feet, spongy but supportive.
I bought myself a pair and for the price and comfort, will definitely looking to buy a couple more for the twins and myself.

11 de abril de 2026
Avaliação não solicitada

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