Card posted February 22nd in Venice. No indication from shop assistant that the stamp was not official. I sent another card to the same address in France as the first one with a proper stamp and it ar... Ver mais
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Veja o que dizem as avaliações
I have two aunts in their 90s who love a postcard and I was in Verona. So I bought cards. And then stamps from a Tabaccheri (as you do). The guy didn't mention that the stamps are not valid for regula... Ver mais
A empresa respondeu
Absolutely disgraceful service from GNP. At the end of February, I sent 8 postcards from Taormina to Germany using their orange post box. Now it’s over a month later and not a single one has ar... Ver mais
A empresa respondeu
In Italien (Menaggio) wurden mir Briefmarken verkauft, teuer: 1,50 EUR pro Stück für Postkarten (angeblich mit Tracking). Es gibt nur sehr wenige Briefkästen, die zudem wie Kinderspielzeug aussehen Se... Ver mais
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Detalhes da empresa
Escrito pela empresa
Globe Postal Network è un operatore postale privato Italiano (Licenza Individuale n.3956/2018) ed è in accordo con Enti Postali Internazionali aderenti all’U.P.U. GPN stampa e distribuisce stickers che consentono la postalizzazione di cartoline turistiche in tutto il mondo. Globe Postal Network utilizza una rete capillare di oltre 2000 mailboxes dedicate, con cui garantisce un efficace servizio di raccolta su tutto il territorio Nazionale.
Informações de contato
Via Giuseppe Lazzati 185, 00166, Roma , Itália
- 800380110
- support@globepostalnetwork.com
- globepostalnetwork.com
1,4
Muito Ruim
156 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Card posted February 22nd in Venice
Card posted February 22nd in Venice. No indication from shop assistant that the stamp was not official. I sent another card to the same address in France as the first one with a proper stamp and it arrived in three days. The Global one arrived yesterday, April 17th. Incidentally the tracker still shows itbas undelivered. Never again.
17 de abril de 2026
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear Liam, thank you for letting us know that your postcard has arrived.
We sincerely apologize if the service was slower than expected and the delivery times did not meet your expectations. Please be advised that GPN is a private postal operator; our average delivery times for postcards are approximately 15-20 working days, depending on the destination area and international logistical flows.
We will take your feedback into account to improve the visibility of our tracking system.
Thank you for your feedback.
The GPN Team
Disappointing me and two aunts in their 90s…
I have two aunts in their 90s who love a postcard and I was in Verona. So I bought cards. And then stamps from a Tabaccheri (as you do). The guy didn't mention that the stamps are not valid for regular Italian red mailboxes. After writing the cards, I walked to one of the locations on the GPN app for the Orange Mailbox, but it was just a vending machine in a hole in the wall. No mailbox. Did a Google Maps search for Orange Mailbox. Nothing. Another site on the GPN map was a half hour bus ride away, and what guarantee that it wouldn't be another hole-in-the-wall vending machine? So I'll be going home with useless cards in my luggage. Thanks GPN for wasting my time and money. And disappointing two elderly aunts...
14 de abril de 2026
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear Vera,
We are sincerely sorry to read of your disappointment, especially knowing that the postcards were intended for your aunts. We fully understand the frustration.
Unfortunately, private postal services in Italy are distinct from national ones and require the use of specific circuits.
Our 'Orange Mailboxes' are often located at partner stores or points of sale where stamps are purchased. We apologize if the information on the app was not up to date or clear. We will take note of your report to improve the mapping of our collection points.
We encourage you to contact our customer service at support@globepostalnetwork.com to allow us to remedy this inconvenience in the best possible way.
A cordial greeting,
the GPN Team
Absolute rubbish, don’t waste your money on GNP!
Absolutely disgraceful service from GNP.
At the end of February, I sent 8 postcards from Taormina to Germany using their orange post box. Now it’s over a month later and not a single one has arrived. Not one.
The stamps were also far more expensive than the official Italian post, so apparently you pay extra not for better service, but for a complete lack of results. And because their website sounds so reassuring and trustworthy, I didn’t keep the QR codes. That was my mistake: I assumed I was dealing with a serious company.
If you want to throw away money and make your postcards disappear, GNP is perfect.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear Anne,
we are sincerely sorry to read about your frustration. We fully understand that postcards are not just paper, but precious memories of your trip to Taormina, and the fact that they still haven't arrived at their destination after a month is a source of great regret for us.
As indicated on our service card (available at www.globepostalnetwork.com), international delivery times are usually 15-25 working days, depending on the management of the national postal agency of the destination country. However, with these times now past, we would like to delve deeper into your case.
Even without the QR code, we would like to do everything possible to investigate what happened. Please contact us at support@globepostalnetwork.com, possibly indicating the exact mailing point and the date of dispatch. We will do our utmost to assist you and remedy this inconvenience.
Kind regards,
The GNP Team
Die erforderlichen orangenen…
Die erforderlichen orangenen Briefkästen findet man nur mit viel Glück.
1 de março de 2026
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear Bruno,
we are sorry for your difficulty in finding our mailbox.
The list with our stores/mailboxes is constantly updated on our app: https://globepostal.app.
Also for any information you can contact our customer service at: support@globepostalnetwork.com or toll-free: 800380110.
The GPN team
Teurer und langsamer als die die…
Teurer und langsamer als die die normale italienische Post. Postkarten aus Florenz nach Deutschland haben mit GPN fast 50 Tage gedauert. Die Karten mit der normalen Post nur knapp 2 Wochen.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de Globepostalnetwork
Lieber Markus, vielen Dank für deine Erfahrungen. Es tut uns sehr leid, dass deine Postkarten so spät angekommen sind. Wir wissen, wie wichtig es ist, dass die Erinnerungen schnell ankommen und was du beschreibst, ist eine Ausnahme, auf die wir näher eingehen möchten.
Können Sie uns schreiben an: support@globepostalnetwork.com und angeben, wo diese eingelegt wurden? Ihr Feedback hilft uns bei der Überwachung unserer Sammelstellen.
Das GPN Team
Not possible to give 0
Not possible to give 0. It is a total scam. No replies via email. QR for s tracking is not working.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Globepostalnetwork
Hi Anna, we are very sorry to read about your negative experience. We assure you that our company operates with the utmost transparency and we apologize for the inconvenience.
We guarantee that this is not a scam: we encountered a technical problem with the tracking system during the Christmas period, but we would like to inform you that the problem has been resolved and the system is now fully active.
Unfortunately, due to holiday season, email response times have lengthened. We invite you to re-write to us or check your tracking link now.
The GPN Team
0 of 6 postcards arrived
Sent 6 postcards in the second week of september 2025 via the orange postbox. None (0) of them arrived (now 23 december 2025). It’s a scam.
About the reply from GPN:
The Track&trail doesn’t work (invalid number?); I made a picture from one of the postcards, but who does that? Maybe the reply from the GPN is based on the fact that nobody makes a note or picture from the code on the stamp. So, no confidence at all in costumer service from GPN.
10 de setembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear René, we are sincerely sorry that your 6 postcards did not arrive at their destination. A delay or non-delivery of more than three months is unacceptable and we fully understand your frustration.
In order to be able to track your postcards and offer you a refund or an appropriate solution, we kindly ask you to write to us at support@globepostalnetwork.com, indicating the place from which you sent and the serial code of the stamps used.
Your satisfaction is our priority and we will do everything possible to remedy this disservice.
The GPN Team
Cartolina mai arrivata
Cartolina spedita il 25 di agosto dalla provincia di Trapani, destinazione provincia di Bergamo, siamo al 3 di dicembre..non è mai arrivata.
Donatella del servizio clienti ha provato a risolvere la situazione ma senza successo.
Sono ancora in attesa del rimborso promesso.
25 de agosto de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Gentile Marzia,
comprendiamo perfettamente la sua frustrazione per la mancata consegna della cartolina spedita ad agosto e per l'attesa prolungata.
Vogliamo innanzitutto ringraziarla per aver portato la questione all'attenzione del nostro Servizio Clienti. È importante per noi che i nostri clienti si sentano supportati.
Siamo rammaricati che, nonostante i tentativi, non sia stato possibile risolvere il problema della spedizione. Stiamo verificando internamente la gestione del caso e abbiamo immediatamente sollecitato il dipartimento competente per assicurare che la procedura di rimborso venga completata.
Ci scusiamo per questo inconveniente e speriamo che in futuro ci possa dare la possibilità di dimostrarle la qualità che i nostri servizi si impegnano a garantire.
Cordiali saluti,
Il Team di GPN
mail never arrived
sent a postcard and it's been in transit for 5 months. Never arrived to its destination. shame on you
30 de novembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Hi Francesco, we thank you for the report. We sincerely apologize for the inconvenience you are experiencing with the failure to deliver your postcard.
We have already taken note of your case and invite you to contact our Customer Service with the shipping details by email at: support@globepostalnetwork.com, so that we can immediately verify what happened and start tracking.
We will do everything we can to provide you with a quick resolution.
GPN Team
Nie wieder GPN!!
Nie wieder GPN!!
Ich habe in Levanto (Cinque Terre) im Infobüro des Bahnhofs eine Postkarte mit Briefmarke gekauft und diese im gleichen Infobüro in den Briefkasten eingeworfen.
Ich war der Ansicht, dass im offiziellen Infobüro sicher die offizielle Post berücksichtigt wird…
Nach 6 Wochen ist diese Karte noch nicht beim Empfänger eingetroffen und beim Tracking erscheint schon lange:
Your postcard is on the way to the recipient!
Leider habe ich nun durch die vielen negativen Bewertungen erfahren, dass dies kein Einzelfall ist.
Durch eine solch unseriöse Firma schadet man dem Tourismus. Ich verstehe nicht, wieso die offizielle Post nicht gegen diese Firma vorgeht!
3 de novembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Liebe Brigitte,
Es tut uns aufrichtig leid und wir verstehen Ihre Frustration, dass die Postkarte nach so langer Zeit nicht zugestellt wurde. Dies ist eine Unannehmlichkeit, die nicht auftreten sollte.
GPN (Globe Postal Network) ist ein privater Postbetreiber, der von Poste Italiane (dem offiziellen italienischen Postdienst) getrennt und getrennt ist.
Bitte wenden Sie sich direkt an den GPN-Kundendienst: support@globepostalnetwork.com, um ein spezifisches Update und eine Anfrage zu Ihrem Versand anzufordern.
Mit freundlichen Grüßen
GPN Team
3 weeks without any update
3 weeks without any update. Sent 3 postcards. Tracking QR does not work - website says invalid/non existing tracking number. Contacted customer service asking about tracking update last week, no response from them either.
If I knew beforehand probably would send with regular local post.
"delivery times are between 15 and 25 working days"
It has been 32 days since I sent them. At least I have tracking update that only says "Your postcard is on the way to the recipient!" which I hope it's been doing for last month. Absolute joke of a service.
30 de setembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear Simon,
We thank you for your feedback, albeit negative, and sincerely apologize for the inconvenience and frustration this wait is causing you. We fully understand your concern.
We would like to provide you with the necessary clarifications immediately:
Regarding Customer Service: We received and responded to your request via email on October 20th. We confirmed to you that postcards have regularly entered the postal system and provided you with details on timing and status.
Regarding Delivery Times: As indicated in our communication, for international destinations the standard delivery times are between 15 and 25 working days, depending on the country of destination. We reassure you that your postcards are on their way and the waiting times you experience are within the expected delivery window.
Regarding QR Tracking: Our postcard tracking system, unfortunately, is subject to delays in updating and in some cases may not work properly. We apologize for the error message, which does not reflect the actual status of its sending.
To offer you maximum assistance, we invite you to contact us again, indicating the QR code number of the stamp, so that we can provide you with a specific and detailed update and personally monitor the shipment to its destination.
We are at your complete disposal for any further clarification.
Sincerely,
GPN Team
Finger weg!
Ich hatte diese Briefmarken am Gardasee erhalten und hatte glücklicherweise im Lauf der Reise orangefarbene Briefkästen entdeckt, in die ich alle Karten geworfen habe.
Sie sind 6 Monate später in einem Rutsch angekommen.
16 de outubro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Hallo Cara,
Es tut uns aufrichtig leid, dass ihre am Gardasee gekauften Postkarten erst sechs Monate nach der Aushändigung abgegeben wurden. Wir verstehen, wie unannehmbar eine Verzögerung dieser Größenordnung ist.
Die von Ihnen festgestellte Lieferzeit ist extrem unüblich und stellt eine echte Anomalie dar. Postversand dauert in der Regel 15-25 Werktage.
Unser Ziel ist es, einen zuverlässigen Service zu gewährleisten. Wir entschuldigen uns nochmals für die Unannehmlichkeiten und hoffen, dass die Postkarten trotz der Verspätung den Empfängern ein Lächeln gebracht haben.
Wir stehen Ihnen für alle Fragen gerne zur Verfügung.
Freundliche Grüsse,
GPN Team
Most horrible vacation experience of my life
I got scammed by GNP on my last trip to Venice. When walking by a tabaccheria I noticed a sign that offered postcards including stamps. With great anticipation, I thought this would make a fantastic surprise for my family at home, not knowing that this choice would completely ruin my vacation in the end.
Without any further information, I was handed a paper bag with fancy looking stamps. However, the bag had printed on a strange note saying I was only allowed to put them in orange instead of red mail boxes. Luckily, I read the information before putting my postcards into the red box right in front the store where ironically I had just bought the stamps. During the following evening, I came to the realization that there is not a single orange post box in the entire city of Venice. Moreover, the provided locations on GNP‘s website were all wrong and the QR codes on the stamps not scannable. I spent the rest of my evening desperately searching for one of the orange boxes without any success before I finally had to board my train back home.
Note: I just saw that GNP always replies to bad ratings here in a standardized manner and asks you to contact their customer service. Please do not let yourself be fooled by this since the customer service is not helpful in any way. After having been promised a refund, I got insulted for the numerous negative reviews of other aggrieved customers and even indirectly was made fun of for not using the official Italian Postal Service, not to mention that my refund was completely denied in the end. Do not waste your time and energy on expecting any kind of help from this dubious and incredibly rude company.
7 de outubro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear R.,
We are extremely sorry and regretful to read your review and your serious allegations regarding your experience in Venice. We deeply understand your frustration at not being able to send your postcards, which rightly ruined part of your holiday.
However, we want to clarify some fundamental points, for the benefit of all our customers:
the Globe Postal Network (GNP) private postal service is an alternative postal service, fully authorized to operate in Italy, in compliance with current legislation. Our stamps, collection and delivery service are valid.
It is correct that postcards stamped with our stamps must be posted exclusively in our orange boxes (as clearly indicated on the stamp and envelope). The positions of our cassettes are constantly monitored and updated. We apologize if the online tracker was not accurate or up to date at the time.
Furthermore, we will immediately check why the seller from whom you bought our stamps did not have our mailbox.
We take your Customer Service allegations very seriously, which are totally unacceptable and do not reflect our standards of conduct. It is our priority to assist every customer with respect and professionalism. We immediately start an in-depth internal audit of the management of your case and the communications received. If you has suffered rude or abusive treatment, we deeply regret it and apologize unreservedly.
Beyond any standard procedure, we ask you to give us one last chance to demonstrate that we care about your experience.
Please contact us directly at the dedicated email address: infolobepostalnetwork.com, providing your name and review date. We guarantee that your case will be handled personally and as a matter of priority by our Oversight Team.
We hope to be able to regain your trust and offer you our sincere apologies.
Sincerely,
the GPN Team
If you don't want to send the postcard…
If you don't want to send the postcard directly, stick with Post Italiane... Cheaper and 10,000x better branch availability...
16 de setembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Dear Kunde,
we appreciate your feedback, even if it is critical. We are the first to recognize that a national operator like Poste Italiane has an unparalleled network of physical offices and capillarity.
However, our service does not aim to replace the post office, but to offer an alternative solution.
Sincerely,
The GPN Team
Pessimo!!!!
Meno di una stella non si può. Vergognoso, più di un mese per recapitare una cartolina, Italia-Italia. La cartolina è stata rovinata con l’apposizione di un adesivo che ha coperto anche parte della fotografia.
1 de outubro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Buongiorno Silvia, siamo dispiaciuti che la sua esperienza sia stata così negativa.
Ci scusiamo sinceramente per il disagio e la delusione.
Stiamo verificando le procedure interne per capire come si sia potuto verificare l'errore dell'adesivo.
Per tutte le problematiche inerenti il nostro servizio, la pregiamo di contattarci su: support@globepostalnetwork.com.
Ci scusiamo ancora e speriamo ci darà l'opportunità di dimostrare la qualità del nostro servizio in futuro.
Il Team di GPN
Kriminelles Betrugsschema
Leider habe ich den Fehler begangen zu glauben, man würde in einer einheimischen Trafik ausschließlich nur echte Briefmarken von der italienischen Post erhalten. Dem war leider nicht so, denn stattdessen wurden mir die selbsterfundenen Marken dieses betrügerischen Unternehmens angedreht. Als ich meinen Fehler bemerkte, war es leider schon zu spät und mein letzter Abend in Venedig wurde vollständig durch die erfolglose Suche nach einem der ominösen orangen Briefkästen ruiniert, die selbstverständlich nirgendwo in der Stadt zu finden sind. Die Adressen auf der Webseite von GPN sind allesamt falsch, zudem sind sie nicht richtig auf der Karte markiert und sogar vor dem Geschäft selbst, in dem ich die Marken gekauft hatte, gab es ausschließlich nur den echten roten Briefkasten der italienischen Post.
Im Nachhinein musste ich anhand der vielen Kommentare zu dieser Betrugsmasche jedoch feststellen, dass es Glück im Unglück war, keine dieser orangen Phantom-Boxen gefunden zu haben. So konnte ich die bereits fertig beschrifteten und „frankierten“ Postkarten zumindest mit nach Österreich nehmen und dort mit der echten Post verschicken, anstatt sie durch die gierigen Finger dieser verbrecherischen Firma am Ende in irgendeiner Mülltonne landen zu lassen. Die 7,50 Euro für fünf Stück „Briefmarken“ musste ich bedauerlicherweise als Lehrgeld in Kauf nehmen.
Das Fazit: Es handelt sich hierbei um einen astreinen Scam bzw. eine Touristenfalle, die um nichts besser ist als die Rosenhändler oder Taubenfütterer am Markusplatz - nur dass man von denen zumindest noch einen tatsächlichen Gegenwert bekommt. Finger weg von diesen frei erfundenen Briefmarken und wenn sie euch jemand im Geschäft andrehen will, dann sollte man meiner Ansicht nach sogar am besten die Polizei rufen. Es ist mir vollkommen unbegreiflich, wie einem solch offensichtlich kriminell arbeitenden Unternehmen nicht schon längst juristisch das Handwerk gelegt werden konnte.
29 de setembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Sehr geehrte Anonym,
Wir lesen seine Rezension mit großem Bedauern, nicht nur wegen seiner negativen Erfahrung, sondern vor allem wegen der sehr schweren Vorwürfe, die er uns macht.
Wir möchten klarstellen, dass wir kein betrügerisches oder kriminelles Unternehmen sind, sondern ein privater Postbetreiber, der von der italienischen Behörde für Kommunikationsgarantien (AGCOM) rechtmäßig zum Betrieb auf italienischem Territorium berechtigt istgemäß den geltenden Rechtsvorschriften über die Liberalisierung der Postdienste. Bei den von Ihnen gekauften Briefmarken handelt es sich um unsere Briefmarken, die ausschließlich für unser Sammel- und Versandnetzwerk gültig sind. Sie sind keine "erfundenen Marken", sondern offizielle Titel eines privaten Betreibers, wie auf der Briefmarke selbst angegeben.
Es tut uns aufrichtig leid, dass das Filialpersonal Ihnen nicht klar mitgeteilt hat, dass Sie Briefmarken für einen alternativen Postdienst bei der Poste Italiane kaufen.
Wir entschuldigen uns für die Schwierigkeiten, unsere orangefarbenen Sammelstellen zu finden. Wir arbeiten ständig daran, die physische Beschilderung und die Genauigkeit unserer digitalen Karte zu verbessern, um das Sammeln für unsere Kunden so einfach wie möglich zu machen.
Wir verstehen, dass 7,50 € für einen nicht in Anspruch genommenen Service frustrierend sind. Wir übernehmen die Verantwortung für die fehlende klare Kommunikation in der Verkaufsstelle.
Bitte kontaktieren Sie uns direkt per E-Mail an support@globepostalnetwork.com und fügen Sie einen Kaufbeleg (auch die Postkarte mit dem unbenutzten Stempel kann ausreichen) oder die Einkaufsdetails bei.
Wir lehnen den Vorwurf des "Betrugs" kategorisch ab und verpflichten uns, die Art unseres Services an den Verkaufsstellen weiter zu klären, damit keine Missverständnisse mehr entstehen.
Mit freundlichen Grüßen, das GPN-Team
Cartoline con striscia coprente
Cartoline arrivate ok. Ma perché coprire il francobollo e QR code con una striscia bianca che copre mezza cartolina? Questa striscia ha rovinato e fatto diventare illeggibile il QR code e semi leggibile l'indirizzo e il pensiero scritto sulla cartolina. Se volete fare una cosa fatela bene o non fatela
22 de setembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Buongiorno Fabio, ci dispiace per la sua recensione.
Le cartoline dirette in Italia, per evitare che siano coperte dagli adesivi utilizzati dall'ente postale nazionale, normalmente vengono inserite in specifiche buste bianche.
Purtroppo, nel suo caso, questa procedura è stata omessa. Ci scusiamo sinceramente per il nostro errore e per il danno causato alle sue cartoline.
Il Team di GPN
Mindestens 2x so teuer wie die normale…
Mindestens 2x so teuer wie die normale Post und in der App angegebene Briefkästen gibt es nicht z.B. Livorno
11 de setembro de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Es tut uns leid, dass unser Service nicht Ihren Erwartungen entsprach.
Wir freuen uns über Ihr Feedback und möchten die von Ihnen angesprochenen Punkte erläutern:
Die Gebühr, die wir für den Versand berechnen, ist höher als bei der normalen Post für den von uns angebotenen Postsendungsverfolgungsservice.
Wir sind uns bewusst, dass dies zusätzliche Kosten verursachen kann, aber wir glauben, dass der Mehrwert unserer Dienstleistung es rechtfertigt.
Wir entschuldigen uns für die Unannehmlichkeiten mit unseren Postfächern. Die Kartierung und Adressen unserer Postfächer werden laufend aktualisiert und wir nehmen Ihre Meldung sehr ernst.
Wir überprüfen bereits die von Ihnen gemachten Angaben und versichern Ihnen, dass sich das Team um eine Lösung des Problems kümmert. Wir möchten sicherstellen, dass die Informationen auf unserer App immer korrekt und aktuell sind.
Wenn Sie das nächste Mal versenden müssen, wenden Sie sich bitte an unseren Kundenservice. Wir helfen Ihnen gerne, die beste Lösung für Sie zu finden.
Das GPN-Team
Enttäuschung pur
Leider haben auch wir den Fehler gemacht, die Briefmarken dieses Unternehmens zu kaufen. Wie schade um unsere Postkarten. Ich bin schockiert darüber, dass hier fast ausschließlich schlechte Bewertungen sind und das Unternehmen unter jede Bewertung nur den Standardtext antwortet. Schade, dass es Menschen gibt, die der Meinung sind, Geld daraus schlagen zu wollen, dass man aus dem Urlaub Postkarten verschickt. Unsere Postkarten sind auch nach 3 1/2 Wochen noch nicht angekommen. Leider kann ich für dieses katastrophale Unternehmen nicht weniger als einen Stern vergeben.
28 de agosto de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Guten Tag Annika, wir entschuldigen uns für Ihre Bewertung.
Die Antworten auf die Bewertungen unserer Kunden werden nicht automatisch gemacht, unser Kundenservice-Team antwortet persönlich auf jede Bewertung. Wie Sie schreiben, sind die Antworten Standard, weil die Probleme, die entstehen, leider ähnlich sind: die Lieferzeit der Postkarten und die Schwierigkeit, einen orangefarbenen Briefkasten zu finden.
Wir schreiben auch immer an unseren Kundenservice, um Ihnen zu helfen, aber nur sehr wenige Kunden, die Bewertungen lesen und diese schreiben, kontaktieren dann tatsächlich den GPN-Kundendienst.
Dank Ihres Feedbacks wissen wir jedoch, welche Probleme in unserem Service auftreten und können daran arbeiten, ihn zu verbessern.
Das GPN Team
Mailbox chiuse!
Mi hanno chiesto di imbucare una cartolina, due mailbox ad agosto erano chiuse….Al terzo tentativo ho trovato un negozio aperto. Tra ricerche e giri vari ho perso 30 minuti per spedire!
25 de agosto de 2025
Avaliação não solicitada
Resposta de Globepostalnetwork
Salve Antonio, ci dispiace molto per il disagio che ha riscontrato e per il tempo che ha perso nel cercare una cassetta delle lettere aperta.
Comprendiamo la sua frustrazione. Le cassette postali di Globe Postal Network si trovano all'interno di attività commerciali (come hotel, edicole, tabaccherie, ecc.). Purtroppo, può capitare che durante periodi di ferie come agosto alcune di queste attività osservino dei turni di chiusura, rendendo la nostra casella momentaneamente non accessibile.
La ringraziamo per averci segnalato il problema. Utilizzeremo il suo feedback per cercare di migliorare il nostro servizio.
Ci scusiamo nuovamente e speriamo di poterle offrire un servizio migliore in futuro.
Il Team di GPN
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