Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Paul172 was the engineer who visited to repair my boiler. Couldn’t have been more helpful, explained everything and was a pleasure to deal with. Thanks Paul!
A empresa respondeu
First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Ver mais
A empresa respondeu
Had a fault with my boiler which was under warranty. Called the help desk. They had an engineer out next morning at no cost, replaced the parts and had everything back up and running in under an hour.... Ver mais
A empresa respondeu
Detalhes da empresa
Glow-worm
Escrito pela empresa
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Informações de contato
Nottingham Road, DE56 1JT, Belper, Reino Unido
- glow-worm.co.uk
4,4
Excelente
7 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Efficient worker
Efficient worker. Punctual. Tidy.
The only thing I wasn't impressed with was trying to use the remote. The instructions need to be clearer.
13 de junho de 2025
Resposta da Glow-worm
Thank you for your review Martin, we appreciate you taking the time to provide us with feedback on the control instructions.
Kind regards, Glow-worm
It has been working very well since…
It has been working very well since installation so very pleased so far.One is not even conscious that it is working.I can`t comment on the central heating as the weather has been too warm/hot to use it.The person who installed was excellent in every respect and left every thing very tidy.Certainly I would recommend the boiler.
6 de junho de 2025
Resposta da Glow-worm
We're happy to hear that you're pleased with the boiler's performance so far. Thank you for recommending our boiler Alan.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your review, we value your feedback.
Kind regards, Glow-worm
faultless and seamless boiler change
faultless and seamless boiler change
installer very knowledgable and competent
2 de junho de 2025
Resposta da Glow-worm
Thank you for your 5* review of the service you’ve received Neal.
Kind regards, Glow-worm
Brilliant little boiler
Brilliant little boiler, fits so neatly into our kitchen. So far we are really impressed. Fitted by Homeflame Heating, and a great job done.
6 de junho de 2025
Resposta da Glow-worm
Thank you for your 5* review. We're happy to hear that you are impressed with the boiler's compact size and performance.
Kind regards, Glow-worm
New boiler
Seem to be working OK, let you know on the winter time.
Very quiet 🤫
Overall we are pleased with it.👍
23 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Pete. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.
Kind regards, Glow-worm
Glow-Worm Boiler is so easy to work…
Glow-Worm Boiler is so easy to work this is my first ever experience with a boiler so I was a little nervous when it came to using it. Fantastic in all aspects.
2 de junho de 2025
Resposta da Glow-worm
Thank you for your review Yasmine and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Resposta da Glow-worm
We're glad you found our service quick and efficient. Thank you for your positive feedback; it means a lot to us.
Kind regards, Glow-worm
excellent company installed the boiler
excellent company installed the boiler
product not really used yet as it is not heating weather but the hot water works well
30 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Frances. We appreciate you taking the time to share your early impressions.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your new Glow-worm boiler.
Kind regards, Glow-worm
The company did well especially the 2…
The company did well especially the 2 engineer's who fitted the new boiler job well done and finished clean and tidy at end great
21 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review, we really appreciate your feedback. We’re happy to hear about your experience.
Kind regards, Glow-worm
Boiler all installed in a day
Boiler all installed in a day. At the moment with just hot water it working very well
19 de maio de 2025
Resposta da Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review of the service you’ve received Vicky.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review of the service you’ve received Sandra.
Kind regards, Glow-worm
Good boiler change experience
Replacement of old boiler efficiently done with minimal downtime and inconvenience. Seems to be working well.
16 de maio de 2025
Resposta da Glow-worm
Thank you for your review Stephen and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review, we're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Only had your boiler in for about three…
Only had your boiler in for about three weeks but I have had no problems so far.
15 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Andrew. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.
Kind regards, Glow-worm
No hot water for days
I've been without hot water for days. Every time te Gloworm engineer is due he doesn't turn up. Then I call them and they say, "It's been cancelled". No apology, no explanation.
19 de maio de 2025
Avaliação não solicitada
Resposta da Glow-worm
Thank you for your review Mike, we’re sorry to hear about the experience you have received. We have requested a contact number and email address through your Trustpilot review, please email us at reviews@glow-worm.co.uk with your contact details, so that we can look into this. We look forward to hearing from you.
Kind regards, Glow-worm
Profession and quick response
Profession and quick response and high quality service.
6 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Natalie and for taking the time to provide us with your feedback.
Kind regards, Glow-worm
Installation
having had no contact with Glow Worm I cannot comment on them however I can state that my installer was first class and the Glow Worm boiler is working well and doing all it is expected to do
5 de maio de 2025
Resposta da Glow-worm
Thank you for your review Terry and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
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