Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver mais
A empresa respondeu
Paul172 was the engineer who visited to repair my boiler. Couldn’t have been more helpful, explained everything and was a pleasure to deal with. Thanks Paul!
A empresa respondeu
First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Ver mais
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Had a fault with my boiler which was under warranty. Called the help desk. They had an engineer out next morning at no cost, replaced the parts and had everything back up and running in under an hour.... Ver mais
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Escrito pela empresa

Nottingham Road, DE56 1JT, Belper, Reino Unido
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The guys who fitted my Glow/worm were excellent so professional. I was dreading having workmen I the house , but they were so quick and they cleaned up so well . It was definitely not stressful.

Resposta da Glow-worm
Good experience and friendly engineer, all work done perfectly, I am very happy.

Resposta da Glow-worm
This is new boiler and so far been pleased with it ,just hope it lives up to our expectations time will tell

Resposta da Glow-worm
Ordered Tuesday. Fitted Wednesday!
Excellent price! Works great too.

Resposta da Glow-worm
When I booked an appointment to have my glowworm boiler fixed, I was asked my name address and phone number.
I waited in all day, eventually calling them at 540pm to ask if the engineer was still coming. I was told that the engineer had gone to a different address and didn't have my mobile number! When I registered my boiler all the correct information was given then! So why didn't he call the office! This is my first time using this service and these boilers. I certainly would not recommend the after care ! No thought for correctly checking my information or contacting me so I don't waste a whole day !

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The man who fitted the boiler was very nice and done his job very well

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We were recommended this boiler by our specialist who was fitting it for us, he said this was the best boiler for us as the right size for our needs and would fit well in the place we had to put it.

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My boiler of 35 yrs was replaced recently. Although it had been well worth its cost, I was absolutely delighted to find how much easier and quickly responsive the replacement Glow-worm boiler has proved to be. The handheld control that can be used anywhere in my house is another plus. Also very pleased by removal of the now unnecessary tanks etc. Finally, have been told the new boiler will be cheaper to run than the old. All round good result.

Resposta da Glow-worm
We had a conventional boiler replaced by a glow worm combi. The boiler was fitted in the same place using the flue hole that already existed. The pipework was adjusted by the engineers with minimal fuss and all tanks removed. I've had a combi before and had forgotten how quiet, efficient and ease of use was. The glow worm is brilliant and can be controlled with a salus thermostatic display which has a very easy app so heating can be adjusted remotely. We are not technically minded but this boiler ticks all our boxes!

Resposta da Glow-worm
It’s a ok boiler and does the job it’s meant to do give us plenty of hot water A very good guarantee of 10 years

Resposta da Glow-worm
Relative is replacing an 8 year old Vaillant / Glow worm boiler. She recently moved into the property. Originally we tried calling Vaillant but there helpline is useless as they don't answer. New boiler is being fitted and engineer says one of the issues (poor ignition, stability and lack of heat) relates to original installation (by Glow worm recommended installers) as gas pressure is not sufficient and a wider gas pipe should have been added. This may have reduced life of the boiler. not only do Vaiillant (Glow worm engineers) not answer their helpline, they don't seem to be able to install their boilers properly or safely.
I contacted the previous property owner about the gas pipe issue and she said she had called out VAILLANT ENGINEERS in the guarantee period and they never siad anything about the gas pipe disaster.
I have never come across a Glow worm boiler before, clearly a BTEC / Mickey Mouse boiler as seems completely useless, given up ghost and only 8 years old. Pre-check before new install took place was today and our gas engineer re-iterated the poor previous install.

Resposta da Glow-worm
Really pleased with our glow worm boiler we had one years ago &was really pleased with it then

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New boiler and flue fitted with no fuss, no mess and the guys doing it very helpful and happy to answer any questions l had. The boiler is easy to operate and practically noise free. Very happy customer indeed!

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