Glow-worm Avaliações 

7.276
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Paul172 was the engineer who visited to repair my boiler. Couldn’t have been more helpful, explained everything and was a pleasure to deal with. Thanks Paul!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a fault with my boiler which was under warranty. Called the help desk. They had an engineer out next morning at no cost, replaced the parts and had everything back up and running in under an hour.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de aquecimento
  2. também em
  3. Fabricante de Caldeiras

Glow-worm

Escrito pela empresa

Efficient Central Heating and Hot Water
When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
History
Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
Products
We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(7.276)

99 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The guys who fitted my Glow/worm were…

The guys who fitted my Glow/worm were excellent so professional. I was dreading having workmen I the house , but they were so quick and they cleaned up so well . It was definitely not stressful.

11 de maio de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review Sue. We’re happy to hear about your experience and value your feedback.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

New boiler

This is new boiler and so far been pleased with it ,just hope it lives up to our expectations time will tell

28 de abril de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review Yvonne. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Couldn't be better

Ordered Tuesday. Fitted Wednesday!
Excellent price! Works great too.

7 de maio de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review of your experience Barry, we’re pleased to hear this.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Works great had no problems

Works great had no problems

6 de maio de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review and for taking the time to provide us with feedback Nick. We're pleased you're happy with your Glow-worm boiler.

Kind regards, Glow-worm

Avaliado com 1 de um total de 5 estrelas

When I booked an appointment to have my…

When I booked an appointment to have my glowworm boiler fixed, I was asked my name address and phone number.
I waited in all day, eventually calling them at 540pm to ask if the engineer was still coming. I was told that the engineer had gone to a different address and didn't have my mobile number! When I registered my boiler all the correct information was given then! So why didn't he call the office! This is my first time using this service and these boilers. I certainly would not recommend the after care ! No thought for correctly checking my information or contacting me so I don't waste a whole day !

7 de maio de 2025
Avaliação não solicitada
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review, Annette we’re sorry to hear about your experience. Thank you for providing further information so we could investigate this with our Customer Care team, there appears to have been a booking error on your original call with us, which we sincerely apologise for and internal feedback has been passed onto the relevant department.

We apologise for any inconvenience caused.

If we can assist you in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Only just installed but working well.

Only just installed but working well.

3 de maio de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review Kay. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Really happy

We are really happy with Glow-worm boiler

2 de maio de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review Elton and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

We were recommended this boiler by our fitter what a good choice

We were recommended this boiler by our specialist who was fitting it for us, he said this was the best boiler for us as the right size for our needs and would fit well in the place we had to put it.

24 de abril de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review Daphne, we’re happy to hear you were recommended a Glow-worm boiler by your installer.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Delighted with Installation of Glow-worm boiler

My boiler of 35 yrs was replaced recently. Although it had been well worth its cost, I was absolutely delighted to find how much easier and quickly responsive the replacement Glow-worm boiler has proved to be. The handheld control that can be used anywhere in my house is another plus. Also very pleased by removal of the now unnecessary tanks etc. Finally, have been told the new boiler will be cheaper to run than the old. All round good result.

3 de abril de 2025
Avaliação não solicitada
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your kind review of your new Glow-worm boiler Roberta. We're pleased you're happy with its responsiveness and ease of use.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Ticks all our boxes

We had a conventional boiler replaced by a glow worm combi. The boiler was fitted in the same place using the flue hole that already existed. The pipework was adjusted by the engineers with minimal fuss and all tanks removed. I've had a combi before and had forgotten how quiet, efficient and ease of use was. The glow worm is brilliant and can be controlled with a salus thermostatic display which has a very easy app so heating can be adjusted remotely. We are not technically minded but this boiler ticks all our boxes!

21 de abril de 2025
Avaliação não solicitada
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review Darran, we're pleased you're happy with how quiet and efficient your new Glow-worm boiler is.

Kind regards, Glow-worm

Avaliado com 4 de um total de 5 estrelas

It’s a ok boiler and does the job it’s…

It’s a ok boiler and does the job it’s meant to do give us plenty of hot water A very good guarantee of 10 years

16 de abril de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review Robert and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler and the 10 year guarantee.

Kind regards, Glow-worm

Avaliado com 1 de um total de 5 estrelas

Gas Safety Failure by Recommended Glow worm install

Relative is replacing an 8 year old Vaillant / Glow worm boiler. She recently moved into the property. Originally we tried calling Vaillant but there helpline is useless as they don't answer. New boiler is being fitted and engineer says one of the issues (poor ignition, stability and lack of heat) relates to original installation (by Glow worm recommended installers) as gas pressure is not sufficient and a wider gas pipe should have been added. This may have reduced life of the boiler. not only do Vaiillant (Glow worm engineers) not answer their helpline, they don't seem to be able to install their boilers properly or safely.
I contacted the previous property owner about the gas pipe issue and she said she had called out VAILLANT ENGINEERS in the guarantee period and they never siad anything about the gas pipe disaster.
I have never come across a Glow worm boiler before, clearly a BTEC / Mickey Mouse boiler as seems completely useless, given up ghost and only 8 years old. Pre-check before new install took place was today and our gas engineer re-iterated the poor previous install.

19 de abril de 2025
Avaliação não solicitada
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review Louise, we’re sorry to hear about the experience you have received when trying to contact us, we’ve requested some further information so we can investigate this with the Customer Care team. We're sorry to hear about your installation concerns, we would advise any concerns relating to the install to be raised to the original installer, so they can advise accordingly.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Really pleased with our glow worm…

Really pleased with our glow worm boiler we had one years ago &was really pleased with it then

7 de abril de 2025
Avaliação não solicitada
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your kind review of your new Glow-worm boiler Janet. We're pleased you chose our brand again after being so pleased with your previous one.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

New boiler

New boiler and flue fitted with no fuss, no mess and the guys doing it very helpful and happy to answer any questions l had. The boiler is easy to operate and practically noise free. Very happy customer indeed!

14 de abril de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review Trevor and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.

Kind regards, Glow-worm

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience

3 de abril de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your 5* review Richie. We’re happy to hear about your experience and value your feedback.

Kind regards, Glow-worm

Avaliado com 4 de um total de 5 estrelas

Good quality

Good quality

3 de abril de 2025
logotipo da Glow-worm

Resposta da Glow-worm

Thank you for your review, we're pleased you're happy with your Glow-worm boiler.

Kind regards, Glow-worm

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