Drivers are always helpful to get walkers, canes etc in the trunk, never rushing us old folk. I love that we can schedule in advance, even several days , and that we can get a ride to the hospital in... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
When I called GoGoGrandparents I was worried about how I was going to go to my doctor 's appt. Because I could not drive due to a broken right arm and Lester took my worries away by answering all of m... Ver mais
A empresa respondeu
I had to go to emergency care for a medical problem this week. When I called for a ride home a driver was assigned to me to be picked up. When the driver couldn't find me he left. So, I called go go g... Ver mais
GoGo takes me to dinner with friends, doctor appointments and special events. I have been using GoGo for 7 or 8 years and am pleased with the ease with which I can order rides to and from my destinat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre GoGoGrandparent
Escrito pela empresa
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Informações de contato
Estados Unidos
- 1 (855) 464-6872
- gogograndparent.com
4,2
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da GoGoGrandparent
Dear customer,
We're so glad to hear the ride went smoothly — knowing you felt well taken care of from start to finish means a great deal to us. The driver we matched you with clearly made a positive impression, and that's exactly the experience we aim to provide every time. Many members like you also enjoy GoGo's grocery delivery, meal delivery, and virtual senior fitness classes — and you're welcome anytime to explore what feels right for you.
Warm regards,
The GoGoGrandparent Team
The exceptional good service
The exceptional good service. The arrival time to and from destinations. Commitment to excellence a priority for me always from a Retired nurse RN. I look for that.
10 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it truly means a lot coming from someone with your background in care and service. Knowing that the punctuality and reliability stood out to you tells us we're delivering on what matters most. Many members like you also enjoy our grocery and pharmacy delivery services, as well as virtual senior fitness classes that you're welcome to join anytime, all designed to make everyday life a little easier.
Warm regards,
The GoGoGrandparent Team
This service was terrible
This service was terrible. Very sad for a business that is supposed to assist seniors that need help. I set up rides for 80+ year old mother three times in one week to go to a doctors' appointment and each time there was a problem getting a ride. The ride ordered a day in advance cancelled and two other trips the driver showed up at the wrong location. She actually had an aide with her each time who also could not navigate their phone system. Finally, they will not refund their monthly fee even though it was set up five days ago and their service is unusable. Their business model may be just to collect one month user fees until members cancel.
15 de outubro de 2026
Avaliação não solicitada
Cancelation last minute of confirmed…
Cancelation last minute of confirmed trip operator nice but too slow trying to find new user said cosr almost doubled I have subscr.and was one hour from home tired and confused not savvy on phone and have anxiety on meds very sad eve
14 de outubro de 2026
Service is exemplary. Good natured drivers.😊
Drivers are always helpful to get walkers, canes etc in
the trunk, never rushing us old folk. I love that we can schedule in advance, even several days , and that we can get a ride to the hospital in early morning hours. Now that my expected surgeries are done, I may or may not need the rides, but I reupped my membership anyway for the year, because you never know. Thanks for the service you provide.
12 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it truly warms our hearts to know that the care and patience shown during your rides made such a difference — especially during a time when you were navigating medical appointments and surgeries. The ability to plan ahead and count on transportation during those early morning hours is something we work hard to make reliable, and we're glad it was there when you needed it most. Many members like you also enjoy our grocery and pharmacy delivery services, so essentials can come right to your door without the need for a trip out, as well as our virtual senior fitness classes, which are a wonderful way to stay active from the comfort of home — you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
I was picked up and dropped to my…
I was picked up and dropped to my destination promptly. Thank you.
Best,
10 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that everything went smoothly from start to finish. Knowing that the driver we matched you with kept things timely and efficient means a great deal to us. As part of your membership, you can also take advantage of grocery delivery, meal ordering, and even virtual senior fitness classes — we'd love for you to join and see what a great fit they might be for you.
Warm regards,
The GoGoGrandparent Team
Reliability Matters, Especially for Seniors
My mother-in-law has used this transportation service more than 30 times. Initially, our experience was wonderful. The drivers were punctual, courteous, and helpful, especially since she uses a walker and needs assistance getting in and out of the vehicle. Some even went above and beyond by helping her into her home.
Unfortunately, the last five experiences have been anything but satisfactory.
On one occasion, the driver was late. When she called the office, she was told it would be another 10 minutes. Keep in mind, she isn't using this service to go grocery shopping or run errands. She relies on it to get to physical therapy appointments, where arriving late could mean having her appointment canceled.
Another ongoing frustration is the pickup location. She provides clear instructions about which side of the building the driver should meet her, yet drivers frequently park across the parking lot. For an elderly woman using a walker, this is not a minor inconvenience.
The service allows customers to call their drivers directly, which sounds helpful in theory. The problem? The drivers never answer their phones. When we brought this concern to the office, the response was, "Well, he doesn't speak English." I have no issue with someone whose first language isn't English, but there needs to be a reliable way for drivers and customers to communicate, especially when transporting elderly individuals who may need assistance.
On another occasion, she called to correct a pickup time for a trip scheduled for the following day. She was told she would be charged a cancellation fee. She wasn't canceling the trip. She was simply correcting the pickup time!
What makes this especially disappointing is that this service appears to cater largely to elderly individuals, many of whom depend on this transportation for medical care and may not feel comfortable questioning charges or speaking up when something goes wrong.
After more than 30 trips, we have given this company plenty of opportunities to provide consistent service. We know they are capable of doing better because we've experienced it firsthand. Unfortunately, the recent decline in reliability, communication, and customer service is concerning.
When your customers are elderly individuals who depend on you to get to medical appointments safely and on time, reliability and communication aren't optional. They're essential.
12 de outubro de 2026
Avaliação não solicitada
Ride was on time and was comfortable.
12 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing the ride felt smooth and arrived when it should makes a real difference, and we're glad it all came together for you. Many members like you also enjoy our grocery and meal delivery services, as well as virtual senior fitness classes you're welcome to join anytime.
Warm regards,
The GoGoGrandparent Team
Home Depot is just a call away and be…
Home Depot is just a call away and be always there to answer any questions.
12 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that getting to a place like Home Depot feels easy and within reach is exactly what we set out to make possible. The driver we matched you with is part of a carefully vetted network we've built so that every trip feels safe and dependable. Many members like you also enjoy our grocery delivery, meal ordering, and pharmacy pickup services, all designed to make everyday errands a little more effortless.
Warm regards,
The GoGoGrandparent Team
GoGo Took me to a special event.
GoGo takes me to dinner with friends, doctor appointments and special events. I have been using GoGo for 7 or 8 years and am pleased with the ease with which I can order rides to and from my destinations. Their drivers are helpful and professional. I rely on GoGo a lot - they hv never let me down.
9 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and knowing that you have relied on us for so many years means the world to our team. The trust you place in us to get you to the moments that matter — whether a dinner out with friends, a medical visit, or a special occasion — is something we never take for granted. It's wonderful to hear that the driver we matched you with has consistently shown the professionalism and care you deserve. Many members like you also enjoy our grocery and pharmacy delivery services, which bring essentials right to your door whenever you need them.
Warm regards,
The GoGoGrandparent Team
Resposta da GoGoGrandparent
Dear customer,
We're really glad to hear that everything went smoothly and on time — that's exactly the experience we aim to deliver every time. As part of your membership, you can also access grocery and pharmacy delivery, meal ordering, and even virtual senior fitness classes, and we'd love for you to join us for those whenever you're ready.
Warm regards,
The GoGoGrandparent Team
driver was professional
9 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the driver we matched you with made a positive impression means a great deal to us. With GoGo, you also have access to grocery delivery, meal ordering, and pharmacy pickup services, all designed to make daily life a little easier.
Warm regards,
The GoGoGrandparent Team
It was so easy and comfortable
It was so easy and comfortable, and the driver's were nice and accommodating.
8 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that everything felt effortless and that the driver we matched you with made the ride pleasant and accommodating truly means a lot to us. Many members like you also enjoy GoGo's grocery and pharmacy delivery services, as well as our virtual senior fitness classes, where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Great Service
Great Service , Safe Ride, Safe Drivers, Friendly, Enjoyable conversation with all staff as well.
9 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the ride felt safe and that the conversations along the way made it enjoyable truly means a lot to us. The driver we matched you with and our team strive to make every interaction feel warm and comfortable, and it sounds like that came through. Many members like you also enjoy our grocery and pharmacy delivery services, as well as virtual senior fitness classes we'd love for you to join, all designed to make day-to-day life a little easier.
Warm regards,
The GoGoGrandparent Team
Safe driver.Pleasant conversation.
10 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
It warms our hearts to know that the ride felt both comfortable and enjoyable — a friendly exchange during a trip can truly make all the difference. We take great care in matching our members with drivers who are not only safe but also good company along the way. Many members like you also enjoy our grocery and pharmacy delivery services, as well as our virtual senior fitness classes, where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Good driver.
8 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We're so glad the ride felt smooth and comfortable — knowing the driver we matched you with made a good impression means a great deal to us. As part of your membership, you can also access grocery delivery, meal delivery, and pharmacy pickup, all coordinated through the same easy phone call you already know and love.
Warm regards,
The GoGoGrandparent Team
Hidden fees!
2 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that everything from the quick response to the return trip felt smooth and easy is exactly what we aim for. Beyond rides, many members like you also enjoy our grocery delivery, meal ordering, and pharmacy pickup services, all coordinated through the same simple phone call.
Warm regards,
The GoGoGrandparent Team
Resposta da GoGoGrandparent
Dear customer,
We're so glad to hear that the member of our team who assisted you made such a positive impression — that kind of attentive, personal support is exactly what we strive to provide. It means a lot that you took the time to share your experience with us. Many members like you also enjoy GoGo's rides to medical appointments and errands, grocery delivery, and virtual senior fitness classes — all designed to make everyday life a little easier.
Warm regards,
The GoGoGrandparent Team
Instant relief When I called GoGoGrandparents I was…
When I called GoGoGrandparents I was worried about how I was going to go to my doctor 's appt. Because I could not drive due to a broken right arm and Lester took my worries away by answering all of my questions and made me feel much better by giving me good advice and planning my future trips to the appointments I need to keep.I appreciated all of his attention to what I needed.I want to Thank Lester very much!
9 de outubro de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it means a lot to hear that you felt supported during such a stressful time — navigating medical appointments while recovering from an injury is no small thing, and we're so glad a member of our team was able to ease your concerns and help you plan ahead with confidence. Knowing that you felt heard and well taken care of is exactly what we strive for. Many members like you also enjoy our grocery and pharmacy delivery services, which can be especially helpful when getting around is a challenge, so please know those options are always available to you as well.
Warm regards,
The GoGoGrandparent Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.