We had Jay Patel come to visit us to discuss funeral plans. He explained the differences between the plans on offer, in an easily understandable way. We have signed up, and everything is now sorted. J... Ver mais
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Stuart gave a very concise and clear overview of the products offered and explained the benefits of each plan and the processes which will be put in place for end of life in Spain. I am more than happ... Ver mais
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Jay, was very helpful and gave concise descriptions of each plan. I am very happy with the service provided and would definitely recommend Golden Leaves
Jay explained the need for a funeral plan here in Spain comprehensively and also without pressure explained the benefits of each plan available . He wa every personable and checked for understanding... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Golden Leaves Funeral Plans
Escrito pela empresa
About Golden Leaves Funeral Plans
Golden Leaves Funeral Plans is dedicated to helping individuals and families plan ahead with confidence, clarity, and peace of mind. We understand that thinking about funeral arrangements can be difficult, which is why our approach is built around compassion, transparency, and respect at every stage of the journey.
Our funeral plans are designed to protect loved ones from unexpected financial and emotional burdens, ensuring that personal wishes are clearly set out and honoured when the time comes. We offer a range of flexible options to suit different needs and budgets, with clear pricing and no hidden costs.
From the first conversation through to ongoing customer support, our team takes the time to listen, explain, and guide - never rushing decisions or using pressure-based sales tactics. Our knowledgeable advisors are trained to provide straightforward information, answer questions openly, and support customers in making informed choices that are right for them.
At Golden Leaves, we believe trust is earned through honest communication and dependable service. We are committed to high standards of customer care and continually review our processes to ensure clarity, compliance, and reliability.
Planning ahead is one of the most thoughtful decisions a person can make for their family. At Golden Leaves Funeral Plans, we are proud to play a role in helping people prepare with dignity, reassurance, and the comfort of knowing everything is taken care of.
Informações de contato
Galago House, 163 Brighton Road, CR5 2YH, Coulsdon, Reino Unido
- 0800 85 44 48
- info@goldenleaves.com
- goldenleaves.com
4,8
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent company very clear on…
Excellent company very clear on information. In person meeting to draw up funeral plan the guy was great covered everything. Have recommended to family and friends and recommend to everyone else. Great personal service
19 de fevereiro de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mrs. Dando,
Thank you for your review.
We’re pleased to hear that you received a full explanation and that all options were clearly discussed with you. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I wouldn’t say great but I am satisfied…
I wouldn’t say great but I am satisfied with the arrangements. It’s not as though I could complain afterwards is it? 😉 Thank you.
10 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Anna,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you feel satisfied with your funeral plan arrangements. If you feel there is anything we can do to improve our services, please do let us know.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
They never followed agreed format for…
They never followed agreed format for the paperwork. I had to chase them up to get it other than that pretty good
10 de março de 2026
Resposta da Golden Leaves Funeral Plans
Good morning Mr. Chiverton,
Thank you for your review.
We’re sorry to hear that you experienced issues with the delivery of paperwork. This is not the experience we want for our customers, and we apologise for any inconvenience caused. Your feedback has been shared with the relevant team to help improve how we manage contact and processes going forward.
If you ever have any queries regarding your plan, please feel free to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Resposta da Golden Leaves Funeral Plans
Dear Mrs. Gillender,
Thank you for taking the time to share your feedback.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The way was how you fully explained…
The way was how you fully explained everything and put my mind at ease, I was really impressed.
10 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mrs. Joyce,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Resposta da Golden Leaves Funeral Plans
Dear Ms. Roch,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I wanted to make sure my daughter had…
I wanted to make sure my daughter had as little to do as possible when my time came as she has Autism and Chronic Anxiety.
Paul explained everything clearly and reassured me.I left it a couple of months before I committed to Golden Leaves Copper Plan - not once was I bombarded or pressured into anything in that time, unlike other enquires I had made.
When I returned to Golden Leaves everyone treated me fairly and listened to me, answering all my queries.So thank you. I know I , and my daughter, are in good hands xxx
4 de fevereiro de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mrs. Brockington,
Thank you for your comments.
We’re glad that everything was explained clearly and that you were able to make your decision at your own pace.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
ORIGINAL DETAILS WERE VERY MISLEADING
ORIGINAL DETAILS WERE VERY MISLEADING, BUT EVERYTHING IS O.K. NOW
10 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Redford,
Thank you for your review.
We’re sorry to hear that you experienced issues with the information pertaining to our services. This is not the experience we want for our customers, and we apologise for any inconvenience caused.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very prompt in getting in touch and…
Very prompt in getting in touch and gave me all the necessary details. Also very professional
10 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Diana,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Fantastic service
From start to finish..the process was professional and considerate to my neads..not pushy or sales pitch.. special thanks to Martin Spencer Lewis..
16 de janeiro de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mr. Carr,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Can't really comment not had the full…
Can't really comment not had the full experience to judge yet
10 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Donna,
Thank you for taking the time to share your feedback.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Sales guy was friendly informative and…
Sales guy was friendly informative and knowledgeable about local services everyone involved have been really kind thorough and thoughtful
P.mitchell
26 de janeiro de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mr. Mitchell,
Thank you for your review.
We’re so pleased to hear that the person who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very helpful and patient with my many questions
Very helpful and patient with myself
2 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mrs. Hyde,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Leaving me alone
6 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Pat,
We appreciate you taking the time to leave us 5 stars.
Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I cant fault the people iv spoken too…
I cant fault the people iv spoken too in this company they are top notch 👍👍
3 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mr. Bullock,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Great sales team, lousy customer service team.
My partner passed away just after midnight and as I live in Spain one has to alert the funeral parlour almost immediately, they are open 24/7/365. I alerted Golden Leaves (in the UK) and was promised a call back from their local rep in about an hour. I got home exhausted and waited. After about 90 minutes I phoned them again and was told they had got hold of him and he would contact me in a few minutes. By 0300h having had no sleep and no call, I eventually went to bed exhausted and distraught. Some time after 0400hr he phoned waking me up and got a roasting from me for his lateness and lack of empathy. I have not heard from them since. This company has a very good sales team and a lousy customer service team if my experience was typical.
29 de janeiro de 2026
Resposta da Golden Leaves Funeral Plans
Dear Peter,
Thank you for your review.
We’re sorry to hear that you experienced issues with communications with Golden Leaves at such a late hour and at a very distressing time. This is not the experience we want for our customers, and we apologise for any inconvenience caused. Your feedback has been shared with the relevant team to help improve how we manage contact and processes going forward.
If you ever have any queries, or would like to discuss your experience in more detail please contact us on 0800 85 44 48 or via CustomerServices@goldenleaves.com. We are more than happy to listen and help where possible.
Kindest regards,
Customer Services Team
Golden Leaves
It was so easy to do and a very good…
It was so easy to do and a very good price. Hassle free from start to finish.
1 de março de 2026
Resposta da Golden Leaves Funeral Plans
Dear Mrs. McGaw,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Funeral arrangements
From the expat meeting with Sue to the meeting with Gavin Paskin at home the process was very simple. The plans and processes was explained, our wishes was taken into consideration with understanding. The hole experience was very professional and friendly.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Golden Leaves Funeral Plans
Dear Josie,
Thank you for your review.
We’re so pleased to hear that the person who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Perfect company
I had a great forst appointment when things were clearly explained no hard selling or force just information and the brochure for me to think things over. I like that there was no pressure I signed up and was extremely happy to have my funeral sorted so loved ones after my passing dont have to do it.
13 de novembro de 2025
Resposta da Golden Leaves Funeral Plans
Dear Ms. Drew,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
My funeral
it was so great to beable to talk to a real person an not over the phone.He explained everything in detail so I could understand it all well done
13 de novembro de 2025
Resposta da Golden Leaves Funeral Plans
Dear Mrs. Wilcox,
Thank you for your review.
We’re so pleased to hear that the person who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
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