Golfthing Avaliações 

Resposta da Golfthing

10 de mar. de 2026

Hi Scott, thank you for your feedback. There was an error in the processing of your refund, this has now been resolved. The refund should be allocated to your bank in 3-5 business days. We do apologise for the delay.

Thanks

The GolfThing Team

Resposta da Golfthing

Atualizado em 9 de mar. de 2026

Hi,

We’re very sorry to hear that your order has not yet arrived and completely understand your frustration.

Your gilet is currently still in transit, and we are in the process of contacting the courier to get an update. If the item is confirmed lost in transit, we will of course issue a full refund.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which can sometimes result in longer delivery times for certain items. We are actively working to improve delivery communication and minimise delays.

If you would like a direct update or confirmation, please contact us through our website and mark your message FAO Renz, and we will make sure your case is prioritised.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 6 de mar. de 2026

Hi Ross,

Just a quick update - we have emailed the return procedure so you should now be able to initiate the return of the items.

We understand how frustrating the return process must be, and we’re sorry for the inconvenience. Our team sent an email on 23 February with instructions on how to return the item, but it’s possible it didn’t reach your inbox.

I’ll ask our logistics team to resend the return procedure to you shortly. In the meantime, you’re also welcome to contact us via the online chat on our website if that’s more convenient.

Once again, we apologise for the difficulties you’ve experienced.

Kind regards,
The GolfThing Team

Resposta da Golfthing

5 de mar. de 2026

Hi Stuart

Thank you for taking the time to leave your feedback. We’re pleased to hear the jacket fits well.

We’re sorry for any confusion regarding the battery. On the product page description we do mention that the heated gilet does not include a battery, and we provide a link to a compatible power bank that can be purchased separately. We appreciate that this may not always be immediately obvious, and we will continue reviewing our product pages to ensure this information is as clear as possible for customers.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, allowing us to offer a wide range of golf apparel and accessories.

If you would like help choosing a compatible power bank or have any other questions, please contact us through our website and mark your message FAO Renz, and we’ll be happy to assist.

Kind Regards

The GolfThing Team

Resposta da Golfthing

4 de mar. de 2026

Hi,

We’re very sorry to hear about your experience and completely understand your frustration.

Your order was unfortunately cancelled due to a courier routing issue, and we appreciate that this should have been communicated more clearly at the time. We also sincerely apologise for the delay in processing your refund. During this period, some of our support team were unavailable due to international public holidays, which regrettably slowed response times — this is not the level of service we aim to provide.

Please be assured that your refund is now being prioritised and will be processed as soon as possible. Once issued, please allow 3–5 business days for the funds to appear back in your account, depending on your payment provider.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, and we are actively improving our delivery communication and response times based on customer feedback.

If you would like confirmation once the refund has been processed, please contact us through our website and mark your message FAO Renz, and we will ensure this is handled promptly.

Kind regards,
The GolfThing Team

Resposta da Golfthing

3 de mar. de 2026

Hi Tony,

Thank you for your great feedback! We’re really pleased to hear you were happy with the delivery experience.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, and we’re always working to keep delivery as smooth and efficient as possible.

We appreciate your support and hope to see you again soon.

Kind regards,
The GolfThing Team

Resposta da Golfthing

3 de mar. de 2026

Hi,

Thank you for your feedback, please contact us using the contact form on our website and our team will advise you on the next steps for the exchange. Please mark your email FAO Renz.

Thanks

The GolfThing Team

Resposta da Golfthing

1 de mar. de 2026

Hi Ian

Thank you for sharing your experience. We understand how frustrating it can be when compression socks don’t stay in place — that’s certainly not the experience we want for our customers.

Fit can vary depending on calf size and sock length, and we’d be happy to help you find an option that offers better coverage and support. Please contact us directly so we can assist with a replacement or alternative style.

We appreciate your honest feedback — it helps us continue improving our products.

Thanks

The GolfThing Team

Resposta da Golfthing

15 de fev. de 2026

Hi Carol

Thank you so much for your lovely review! We’re really pleased to hear your husband was impressed and that you were happy with the quality, price, and delivery.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, and we’re always working to keep improving our product quality, fit, and delivery experience.

We really appreciate your support and hope to serve you again soon.

Kind regards,
The GolfThing Team

Resposta da Golfthing

14 de fev. de 2026

Hi Andrea

Thank you for your 5-star review! We’re really pleased to hear the golf pants arrived quickly, fit well, and were comfortable to wear.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, and we’re always working to keep delivery times as smooth as possible while continuing to improve product quality and fit across our range.

Thanks again for your support — we really appreciate it.

Kind regards,
The GolfThing Team

Resposta da Golfthing

12 de fev. de 2026

Hi Jo, we are sorry to hear that you have yet to receive your order. We will have our logistics team look in to this and provide an update ASAP. Please be assured this issue will be resolved.

Thanks

The GolfThing Team

Resposta da Golfthing

12 de fev. de 2026

Hi David

Thank you for your valuable feedback, we will be sure to investigate the sizing issue with our supplier for the items covered in your order.

To clarify for anyone reading, we are a UK business that source and sell golf inspired apparel internationally.

Please do not hesitate to get in contact should you want us to look in to your enquiry further. This can be done through our website, please mark your enquiry FAO Renz.

Resposta da Golfthing

9 de fev. de 2026

Hi Alexander

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that the sweater did not meet your expectations in terms of quality, and that the delivery took longer than expected.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally. That said, we fully appreciate your comments around build quality. This particular product line is one we have actively reviewed, and we are making improvements to materials, construction, and overall finish based directly on customer feedback.

We’re sorry to hear the item was disposed of, as we would have welcomed the opportunity to put this right for you. If you’d be open to it, please contact us through our website and mark your message FAO Renz, and we’ll be happy to look into this further.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 8 de fev. de 2026

Hi Dai,

Thank you for your feedback.

We would like to point out that your refund was processed on February 4th, please allow 3–5 business days for the funds to reach your account, depending on your bank.

We can also see from the correspondence on your account that we did respond to all your enquires and provided proof of delivery from the courier. However, we apologise for any inconvenience caused if this communication was not received.

Please note that deliveries handled by third-party couriers are beyond our direct control, but we do our best to assist whenever possible.

Thank you for your understanding.

Kind regards,
The GolfThing Team

Resposta da Golfthing

8 de fev. de 2026

Hi Carmedy,

Sorry the item did not me match expectations and understand your disappointment regarding the material and overall presentation.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which can result in delivery times of around 7–12 days. In this case, your order arrived in 10 days, which is within our stated delivery timeframe.

We acknowledge your feedback regarding the product description and imagery. Based on customer feedback like this, we have reviewed and updated product descriptions and have been actively improving this product line, including clearer material information and refinements to fit and finish.

If you would like us to review your order or assist further, please contact us through our website and mark your message FAO Renz, and we’ll be happy to help.

Kind regards,
The GolfThing Team

Resposta da Golfthing

7 de fev. de 2026

Hi Caroline,

Thank you for your positive feedback, we hope that you use GolfThing again. Have a nice day ahead.

Thanks

The GolfThing Team

The GolfThing Team

Resposta da Golfthing

5 de fev. de 2026

Hi Jim,

We are sorry to hear that the items did not match your expectations. Please can you contact us through our website with your order details so we can look in to your return and refund. Please mark your form FAO Renz.

Resposta da Golfthing

5 de fev. de 2026

Hi Cathy

Thank you for your 5-star review! We’re glad to hear your husband is enjoying the heated gilet — it’s great to know it’s helping him stay warm while doing sports photography.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which allows us to offer a wide range of golf apparel. We also appreciate your feedback regarding sizing. Since then, we’ve worked closely with our supplier to revise the sizing for the heated gilets, ensuring a better fit.

Thank you again for sharing your experience, and we hope future purchases meet expectations even more closely.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 5 de fev. de 2026

Hi John

Thank you for your feedback. We’re sorry the tops weren’t what you expected in terms of material.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, allowing us to offer a wide range of golf apparel. We’ve listened to customer feedback and made improvements to both quality and fit for this product line.

We appreciate your comments, as they help us ensure future products meet expectations more consistently. As a growing startup this feedback is invaluable for improvements.

We will happily provide a refund on your order, please reach out to us through the contact form on our website and mark FAO Renz.

Kind regards,
The GolfThing Team

Resposta da Golfthing

5 de fev. de 2026

Hi Marc

We’re sorry to hear that the sweater did not meet your expectations and understand why this was disappointing.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally. While this allows us to offer a wider range of golf apparel, we recognise how important accurate presentation, fit, and quality are.

Based on customer feedback, this particular product line has now completed improvements to both fit and overall quality, and updated stock reflects these changes. Feedback like yours has directly contributed to these improvements.

If this matter has not yet been fully resolved, please contact us through our website and mark your message FAO Renz, so we can review your case and assist further.

Kind regards,
The GolfThing Team