Golfthing Avaliações 

Resposta da Golfthing

10 de fev. de 2026

Hi Marti

Thank you for sharing your feedback. We’re sorry to hear that the delivery time and the product quality did not meet your expectations.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which allows us to offer a wider range of golf apparel.

We are also actively listening to customer feedback and are currently reviewing and improving select product lines to enhance quality, fit, and overall finish.

If you’d like us to look into this further or discuss a resolution, please contact us through our website and mark your message FAO Renz.

Kind regards,
The GolfThing Team

Resposta da Golfthing

5 de fev. de 2026

Hi Terry,

We’re sorry to hear that the fit and quality did not meet your expectations and understand how disappointing this can be.

We can confirm that your return has now been processed and a refund has recently been issued. We are actively listening to customer feedback and are currently working to improve product quality and fit across our range, with updates already underway on specific items.

Thank you for taking the time to share your experience, as this feedback helps us improve.

Kind regards,
The GolfThing Team

Resposta da Golfthing

4 de fev. de 2026

Hi Bob, we are sorry that the item did not fit as you expected. We do provide a size guide on our product pages to help our customers. Please contact us through the website and mark FAO Renz, we can then arrange an exchange or refund.

Resposta da Golfthing

Atualizado em 31 de jan. de 2026

Hi Giles

We’re sorry to hear about your disappointment and appreciate you taking the time to share your experience.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally. This allows us to offer a wider range of golf apparel, which we deliver using global express courier services. In this case, your order was delivered in 14 days, which is within the timeframe stated on our product pages.

We’re sorry to hear that the two pairs of trousers were not consistent. When issues like this are reported, we request photographs to verify the fault, confirm the correct item was sent, and address the issue directly with our supplier so we can prevent it happening again. We understand that the items had already been returned, which limited our ability to do this.

Once the return is processed, the refund will be issued in line with our returns policy. We appreciate your patience while this is completed and take feedback like this seriously as we continue to actively improve our product consistency and quality.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 26 de jan. de 2026

Hi Darren,

We’re sorry to hear you’re frustrated. Your order was placed just 10 days ago and is currently with the local courier. To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which allows us to offer a wider range of golf apparel but can result in longer delivery times for some items.

We are actively working to grow and improve our products and service, and feedback like yours helps us make the shopping experience smoother and more reliable for everyone.

If you’d like a specific update on your order, please contact us via our contact form and mark your message FAO Renz, and we’ll be happy to assist you promptly.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 23 de jan. de 2026

We take feedback seriously, but we cannot find any record that confirms you have been a customer with us. We have flagged your feedback for review with Truspilot. We do not “con” customers, and refunds are always issued where they are authorized and in line with our policy. If you believe this review was posted in error or you have a genuine concern, please contact us directly, through our contact form, with your order details so we can investigate and assist appropriately. Please mark you email FAO Renz.

Resposta da Golfthing

14 de jan. de 2026

Hi Mr & Mrs Downie

We’re sorry to hear that the jumpers didn’t meet your expectations in terms of quality and overall presentation. That’s not the experience we want customers to have.

This particular product line is currently under review, and we are actively improving it through customisation and upgraded finishing, based directly on customer feedback like yours.

Thank you for taking the time to share your experience — it helps us identify where improvements are needed. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 14 de jan. de 2026

Hi Simon

We’re genuinely sorry to hear how disappointed you were with your order, especially given the amount spent and the expectations you had. That’s not the experience we want customers to have, and we understand why this was frustrating.

We take feedback around product presentation, branding, sizing, and overall quality very seriously. We are currently working on improving and customising selected product lines, including branding and fit, based directly on customer feedback like yours, to ensure a more consistent and premium finish going forward.

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally, which allows us to offer a wider range of golf inspired items. We aim to be transparent about this and continue improving how we communicate delivery expectations.

We did offer a refund, and while we regret that your experience led you to feel this way, we appreciate you taking the time to share such detailed feedback, as it helps us identify where improvements are needed.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 13 de jan. de 2026

Hi Carolyn,

Thank you for your review — we’re really pleased to hear you’re happy with the items you ordered. We’re sorry they didn’t arrive in time for Christmas, and we understand how disappointing that can be when buying gifts.

As a UK-based business that sources and ships some products internationally, delivery times can be longer during December due to increased seasonal demand. We’re actively working to make delivery expectations clearer from the outset.

Thanks again for your feedback and for choosing us.

Kind regards,
The GolfThing Team

Resposta da Golfthing

12 de jan. de 2026

Hi Brian
We apologise for not matching your expectations, particularly around sizing and delivery time. That’s understandably frustrating, and we appreciate you taking the time to share your feedback.

We’ve listened carefully to customer feedback and have since reviewed and adjusted sizing guidance on this product to help ensure a better fit going forward.

To clarify for anyone reading, we are a UK-based business that sources and ships products internationally, which can result in longer delivery times, particularly during December due to increased seasonal demand. We’re actively working to improve delivery communication so expectations are clearer from the outset.

Thank you again for your feedback. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz.

Kind regards,

The GolfThing Team

Resposta da Golfthing

11 de jan. de 2026

Hi Lisa,

We sincerely apologise for the frustration this situation has caused. We did send a follow-up email on January 7th to check if the gloves were working after the advice to charge for 20 minutes, but it seems there was a miscommunication regarding your replies, which led to the enquiry being closed.

Our customer service agent, Renz, will process a full refund for your order and confirm this with you. We truly appreciate your patience and feedback, as it helps us improve our service.

Kind regards,
The GolfThing Team

Resposta da Golfthing

11 de jan. de 2026

Hi Elizabeth,

Thank you for your review! We’re sorry the socks didn’t arrive in time for Christmas, but we’re really pleased to hear they made a great birthday gift and that you were delighted with the waterproof feature.

Thanks for choosing us — we hope they keep your son comfortable out on the course!

Kind regards,
The GolfThing Team

Resposta da Golfthing

10 de jan. de 2026

Hi Kenneth

We’re very sorry to hear that the jumper didn’t meet your expectations, particularly in terms of how it was presented, the fit of the collar, and the delivery time. That’s not the experience we want for our customers.

We are currently reviewing and improving this product line, including overall presentation and finishing details, based on feedback like yours. This is an active improvement that is currently underway.

To clarify for anyone reading, we are a UK-based business that sources and ships products internationally, which can result in longer delivery times for some items, especially during busy periods. We appreciate that this was frustrating and are actively working to improve delivery communication. Delivery information is available on each product page and our shipping policy

Thank you for taking the time to share your feedback. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz, and we’ll be happy to review this with you directly.

Thanks

The GolfThing Team

Resposta da Golfthing

9 de jan. de 2026

Hi L. Homles

Thank you for your kind feedback! We’re really pleased to hear that the size swap was smooth and that you’re happy with the quality of the item. Providing clear communication and making sure customers get the right fit is very important to us.

Thanks again for your support — we hope you enjoy wearing it!

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 7 de jan. de 2026

Hi Nigel

We’re sorry to hear that your experience didn’t meet expectations, particularly around product quality and delivery time. We aim to offer good value-for-money products, and it’s disappointing to hear that this wasn’t reflected in your order.

To clarify for anyone reading, we are a UK-based company that sources and sells products internationally, which can impact delivery times particularly during December due to seasonal courier volumes. We’re actively working to improve both our delivery communication and product quality.

We appreciate you taking the time to leave feedback. If you’d like us to look into this further, please contact us via our contact form and mark your message FAO Renz.

Kind regards,
The GolfThing Team

Resposta da Golfthing

7 de jan. de 2026

Hi M

We’re very sorry to hear that the product you received fell so far short of your expectations. We take concerns around product quality and accuracy of product images extremely seriously, and it’s disappointing to hear this was your experience.

Feedback like this is reviewed carefully, particularly where it relates to stitching and overall finish, as it helps us identify issues with specific batches or suppliers and make improvements going forward.

We appreciate you taking the time to share your experience. If you would like us to look into this further, please contact us via our contact form and mark your message FAO Renz, and we’ll be happy to review this with you directly and form an appropriate resolution

Kind regards,
The GolfThing Team

Resposta da Golfthing

6 de jan. de 2026

Hi Ian

Thank you very much for the great review! We’re really pleased to hear you were happy with the price, description, and delivery, and it’s great to know you’ve shopped with us before. We truly appreciate your continued support and hope to see you again soon.

Many thanks,
The GolfThing Team

Resposta da Golfthing

5 de jan. de 2026

Thank you for your review! We’re really pleased to hear that your son loves the water bottle. We appreciate you taking the time to share your feedback and hope it gets plenty of use.

Kind regards,
The GolfThing Team

Resposta da Golfthing

4 de jan. de 2026

Hi Carol

We’re really sorry to hear that your order didn’t arrive in time for Christmas — we understand how disappointing that must have been. Despite, this we hope that you had a nice Christmas and New Year

To clarify for anyone reading, we are a UK-based business that sources and sells products internationally. During the Christmas period, delivery times can unfortunately be affected despite our best efforts.

We appreciate you taking the time to leave feedback, as it helps us continue improving our delivery communication around peak periods.

Kind regards,
The GolfThing Team

Resposta da Golfthing

Atualizado em 4 de jan. de 2026

Hi,

We’re sorry to hear that your experience didn’t meet your expectations. We understand that delivery times can be frustrating, particularly for items sourced internationally, and as a growing company we are using all this feedback to actively improve both shipping communication and product quality.

To clarify for anyone reading, we are a UK-based company that sources and sells products internationally, including our own branded items.

We really appreciate your feedback as it helps us continue improving our products and service. If you’d like, please get in touch via our contact form and mark your message FAO Renz, so we can look into this further and assist you directly.

Kind regards,
The GolfThing Team