Overall the booking process was fine. The only reason I have withheld a star is because, when I looked at the website the next day, I noticed the price of our holiday had gone down. This was very an... Ver mais
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Veja o que dizem as avaliações
Just talking to somebody who was friendly, helpful and very efficient. I don't like booking online because if there is any queries you can't sort them out. Talking to an actual person is so much bette... Ver mais
Lady I spoke to on the phone was very helpful and explained everything clearly. She also made me aware that if I needed any more help with arranging train to London or needed a hotel just to ring agai... Ver mais
Clear details and joining requirements sent by email, including overnight hotels etc Very quickly . Would be nice if there was an option for travelling companion to fill in their own details in form... Ver mais
Detalhes da empresa
Escrito pela empresa
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Escrito pela empresa
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Informações de contato
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, Reino Unido
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4,8
Excelente
20 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful
Helpful, efficient and friendly customer service on the phone. Thank you for having real people at the end of the line and not automated options ;-)
28 de abril de 2026
It is a very easy website to use.
2 de maio de 2026
First time bookers.
Courteous and prompt service and advice.
Easy booking process ,all necessary information shared and advice given.
Staff member enthusiastic and encouraging. Very polite.
2 de maio de 2026
Booking the holidays was made a very…
Booking the holidays was made a very pleasant experience.
28 de abril de 2026
Great itinerary with loads of…
Great itinerary with loads of information. Great price and the booking process was easy.
2 de maio de 2026
Friendly and efficient
Your booking agent was very friendly, knowledgeable and efficient. I felt much happier booking this holiday over the phone than I would have done online. It is nice to have the personal contact - especially when you are booking such a special trip.
28 de abril de 2026
Professional and friendly service
My email queries were dealt with very promptly, the booking process was very easy, helped by Simon ringing back as promised. It made me feel that my custom was valued.
28 de abril de 2026
Excellent service from Paul
Excellent service from Paul
He answered all of our questions and the booking process was very easy
we have high expectations of our trip!
1 de maio de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Very good and helpful process.
2 de maio de 2026
Resposta da Great Rail Journeys
Hi Mr Goddard,
We appreciate your feedback and are glad our process was helpful to you! We look forward to welcoming you on tour soon!
Kind regards,
Jess
Easy to book
Very clear details. Very easy to book and know there is good back up to finalise details
1 de maio de 2026
efficiency in everything
efficiency in everything, good information packs
step by step instructions and great timing.
10 de março de 2026
The booking process was excellent
The booking process was excellent. The assistant was very helpful and efficient. We are looking forward to a good holiday in Italy.
1 de maio de 2026
A great trip to Catalonia
We felt confident throughout that we were being well looked after - the tour manager was on top of everything and the hotel was excellent. Well chosen trips and a great rapport among the group. We’ll definitely travel with GRJ again.
18 de abril de 2026
Resposta da Great Rail Journeys
Hi,
We're happy to hear that your experience was good and easy! We hope your holiday allows us to earn that fifth star. Thanks for the feedback!
Kind regards,
Jess
A helpful telephone contact completed…
A helpful telephone contact completed the progress to book the holiday . Very friendly .
1 de maio de 2026
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