GS Equestrian & Country Avaliações 

Still waiting for delivery from order placed on 31st August no contact ive had to chase clearly something is failing if your waiting on delivery's I suggest you be honest as this going on reviews is doing your company no favours at all very disappointed

Delivery much slower than expected. Placed an order based on products showing as in stock on their site, but delivery was over a week later. Not sure I'd use them again to be honest

Sizes are extremely small and they charge you for returns!! Am a size 12 bought size 14 and don't fit!!

Placed an order based on a quoted in stock availability. Had to chase several times and received a pack of differing lies about the delivery status. Finally got an admission of no availability and a refund after 'getting heavy' with the hapless order administrator. The last time we had a similar problem, the offending supplier ended up going bust and this Company is going down the same route,

Really really poor. Paid on a Wednesday for next day delivery and on Friday still nothing sent. I had to call up and find that the product not coming even though I took the day off work - and could be shipped Friday when it was Friday I needed it for!!!! Would not recommend and very very disappointed

Absolutely poor customer service. Purchase a thinline muzzle and headcollar. Wrong size was sent due to an error on their website (fair enough), sent back for a replacement and took forever to arrive. Then it arrived and the headpiece was missing. They said they would send a replacement. It never arrived. I had to chase them and the replacement headpiece arrived and is completely the size. It has taken around 6 weeks so far. The customer service is so slow and I've even been asked for photographs! Emailed about the headpiece and still haven't had a reply. I will think twice about using this company again in the future. £80 on a muzzle that I can't use!!!!

Have used GS for years without a problem - unfortunately a recent issue with delivery has really highlighted their poor customer service. The order was sent in two deliveries and the second part never arrived. I have tried to get in touch via email and via live chat and keep receiving the same copy and pasted message letting me know they have raised a claim with Royal Mail which will be resolved in 30 days. The order was made 2 weeks ago! I have highlighted the urgency of this and 6 weeks to resolve is unacceptable. Won’t be using them again in the future.

Would not use this company again ordered 5 trailer ties and 2 were faulty and had to send back at my own expense so now out of pocket. Messaged the company several times but no reply so obviously not very happy and still out of pocket.

I have used this company many times. They are generally good value for money and post items quickly. I love their riding tights.
I have just however received some derma gel and and HY leather headcollar. They took a number of weeks to arrive. The derma gel, I've since found out is a few quid more expensive than other online stores. The leather headcollar also has a different type of spring clip than shown on the photo. I would not have ordered this if I had known. They should not sell items that don't match the pictures as I'm sure this is not in line with CMA regulations.

Good prices. Had a problem with parcel force re delivery but customer service sorted it with just one phone call. Thank you Lindsay

Easy to order and quick delivery.

I've shopped with GS Equestrian about 3 times over the last several months and they're my go-to for horse kit (as we've clearly reached that time of our lives...). Above and beyond customer service that makes it easier to buy/return without faff or hurdles.

We're now beginning to consider horse hire/ownership, and this will be my first stop if/when that time comes.

Have used this company before but didn’t leave a review. My dogs are currently wearing their second pony skin leopard print collars and they have been great. Offered the matching lead and a gorgeous pony skin belt for myself. All delivered fast and exceptional quality. Really sturdy leather with quality chunky hardware. Very happy and will shop again

Fine as long as there isn't a problem as their customer service is non existent! My order didn't arrive long after it was due, so I chased it up with them. They didn't even have the courtesy to reply to my email, instead sent the order out on a 'standard' delivery service. As they didn't send it out by the time they were supposed to, you would think they would upgrade the delivery service as a matter of course. Took 2 weeks to receive the order in the end. Save yourself the headache and order from elsewhere!

I ordered a pair of wellies in their sale - cheaper than some plastic equivalents on the market - delivered within a week and great product - no complaints at all. Great service and product.

I have purchased 2 head collars on separate occasions from GS Equestrian. I didn't realise that they actually offer a 'wrong size' service which if I had been paying attention, I could have sent the first one back as it was too big (my fault) but nevermind, I'll remember that next time! The Head Collars arrived quickly on both occasions and we're well packaged. I would definitely use them again.

I was a bit worried as I only checked trustpilot after I'd placed my order and the reviews weren't great, but I had a really positive experience with them. Ordering was easy and my items arrived quickly. I also had to contact customer services a couple of times and return one item (just due to size, not faulty) and they were really responsive. Would shop there again.

Great store. Never had a problem

If I could give this company zero stars I would. I placed an order before Christmas, for items that were supposedly in stock and would be with me in time for Christmas. Nearly 3 weeks later, there is absolutely no sign of the items. All the company can tell me is that they've had a "technical difficulty" and they're "investigating" what has happened to my order. They've tried to push the blame on to Royal Mail, but when I check the tracking number on the RM website, RM say they're still waiting for the parcel. Interestingly, every time I contact GS Equestrian, the despatch information seems to update at their end, but not at RM's end. I also made a comment about this poor service on GS Equestrian's Instagram page and that was deleted... so clearly this company has something to hide. My advice: look and spend your money elsewhere because this company behaves very badly and doesn't rectify any issues quickly at all, despite holding on to your money. It's disgraceful, and is blatant theft, and it seems there are others who have had the same experience. Avoid, avoid, avoid.

Horse rug lost by royal mail and they are showing no interest whatsoever in helping. Making me wait over a month for an item I needed weeks ago is not acceptable