Capitalize Avaliações 

3.882
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Scott (I think that was his name) was phenomenal. He was so patient as we figured out the logistics of a retirement acccount transition from TIAA to Betterment. He was my advocate during the whole int... Ver mais

Avaliado com 3 de um total de 5 estrelas

It did not do what it was supposed to do. It said the money will be deposited in my IRA account in 8-12 business days but it took the double or more. Their integration to look into my 401K account w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Friendly, personable and experienced. Very nice to have an intermediary that can help walk through the conversion process. From Derrick to Stephanie to Scott, the whole team has been a pleasure to wor... Ver mais

Avaliado com 5 de um total de 5 estrelas

Communicate was awesome, steps were clear, process was seamless. The customer service was top notch. (Very unusual these days) only thing that didn’t mesh up exactly…. My check arrived prior to my mai... Ver mais

Detalhes da empresa

  1. Serviço financeiro não-bancário

Sobre Capitalize

Escrito pela empresa

Don't leave your old 401(k) in the dust.

We find, consolidate, and roll over your retirement savings into one account — for free.

Start your free rollover Learn More

We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:

  • Transfer your 401(k) assets from previous jobs into a new or existing IRA
  • Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
  • Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.

Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(3.882)

692 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy, stress-free rollover experience

Working with Capitalise was easy and stress-free. My financial advisor recommended rolling a few of my accounts into one, and Capitalise handled almost everything. They sent the necessary paperwork, contacted the appropriate companies, and kept me updated throughout the entire process. I only needed one phone call to approve the two transactions; everything else was handled by email. Everyone I worked with was professional, helpful, and easy to communicate with. I highly recommend Capitalise!

7 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My 401K was lost during this experience

Unfortunately, my 401(k) was lost during the rollover process, which caused a huge amount of stress. Nathanielle from capitalize emailed me a ton of questions back-and-forth but refused to actually give me a phone call and instead emailed me a phone number that I could call to a different department. When I tried calling the phone number there were no agents available and no one ever called me back.
To be honest, this was not the best experience. I initiated a rollover, probably about eight weeks ago now and it just finally landed in my SoFi account yesterday. I was highly disappointed with this experience and as you can imagine losing someone’s 401(k) should’ve at least warranted a phone call from your company.

13 de agosto de 2026
Avaliação não solicitada
logotipo da Capitalize

Resposta da Capitalize

Hi Tina

thank you for sharing your feedback. We are truly sorry your rollover experience did not meet expectations. At Capitalize, we pride ourselves on making this process seamless, and we are disappointed that we missed the mark for you. We take your comments seriously and are already using them to improve our internal processes. A member of our Customer Experience team will reach out to you directly today to address your specific 401(k) questions and help resolve this.

Avaliado com 5 de um total de 5 estrelas

Rollovers made simple

Capitalize helped me with a roll over of my IRA funds. They made it simple by scheduling the appointment, sending me reminders, being on the line with me and by proving me with envelopes to promptly mail my checks. They gave me updates until my money was deposited in the right accounts. No fuss. No hassle. Just simple.

26 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Absolutely horrible experience with the…

Absolutely horrible experience with the most incompetent company who did absolutely nothing helpful

29 de julho de 2026
Avaliação não solicitada
logotipo da Capitalize

Resposta da Capitalize

Hi Charles,

thank you for sharing your feedback. We are truly sorry your rollover experience did not meet expectations. At Capitalize, we pride ourselves on making this process seamless, and we are disappointed that we missed the mark for you. We take your comments seriously and are already using them to improve our internal processes. A member of our Customer Experience team will reach out to you directly today to address your specific 401(k) questions and help resolve this.

Avaliado com 5 de um total de 5 estrelas

The process was 'quick'

The process was 'quick', Victor walked me through it all, got on the phone with who needed to be talked to and managed the process smoothly.

30 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was able to work with Capitalize…

I was able to work with Capitalize twice this week to help with rolling over 401k accounts. Both times I had knowledgeable and helpful agents walking me through the process and things have gone smoothly.

24 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Gave the wrong address to my 401k and…

Gave the wrong address to my 401k and check was lost in transit

23 de agosto de 2026
logotipo da Capitalize

Resposta da Capitalize

Hey Ryan -- thanks for reaching out with your feedback. We’re really sorry for the experience you had. At Capitalize, we make the rollover process easy for our customers, and we’re disappointed that your experience wasn’t in line with the norm here and our high bar.

We’ve reflected your feedback in our internal processes as we’re constantly looking to provide a better, more streamlined experience to our users.

Thanks again for the honest feedback-- our Customer Experience team will reach out to you directly to discuss the questions you have regarding your 401(k).

Avaliado com 5 de um total de 5 estrelas

The process was made easy for me

The process was made easy for me, the account holder, because Capitalize contacted the relevant party at Fidelity which saved me the hassle of being transferred repeatedly if I had called myself. The pre-paid and self addressed envelope that allowed tracking of the rollover check's progress was also helpful and reassuring.

20 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

impossible to reach out.

22 de agosto de 2026
logotipo da Capitalize

Resposta da Capitalize

Hi Selimhan,

Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar. We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.

Best,

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