I received my first subscription box and it's great. Im having fun doing the projects and the videos are really helpful. I had some questions about patterns and the support team was very responsive, q... Ver mais
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I will start off by saying their customer service is top notch. They have been so helpful and thorough. I received some beautiful yarn through this subscription and I did enjoy the patterns in the boo... Ver mais
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I was told my package was delivered when it actually was not. Turns out this was because I had accidentally entered my address incorrectly the first time around. When I tried to figure out what was go... Ver mais
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I have received two knitting boxes from hooks and needles. So far, my experience has been great. They provide patterns for more than one project and the materials provided are of high quality. I had a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contato
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Response to my issue was answered and…
Response to my issue was answered and resolved in just a few minutes. Representative was knowledgeable and respectful.

Resposta da Hooks & Needles
Fun projects, yarn could be cleaner
The projects themselves were great, and the instruction book was easy to follow, despite the very obvious typographical errors.
The wool itself used in the yarn, however, seems to not have been cleaned and carded well. There is quite a bit of small debris still in the fibers. Not enough to effect the project, and they are easily removed from the fabric created, but the little splinters are definitely noticeable.
Still looking forward to the next box, though.

Resposta da Hooks & Needles
Love it!!!!
I love how easy it is to follow the videos. I did all three crafts!

Resposta da Hooks & Needles
Hooks & Needles is a dream come true!
Hooks & Needles is a dream come true. I have been so pleased and surprised by the crochet subscription box that I wish it would come sooner!! The products are quality and you can tell they take the time putting together their monthly booklets with patterns, ideas, and generally fun reading material. I've also had to contact customer service twice and each time I received a prompt, courteous response and my issue was resolved within 24 hours or less. I would recommend Hooks & Needles one hundred times over! You will not be disappointed!!

Resposta da Hooks & Needles
Somewhat conflicted
I was excited to receive my first box, being a person that knows basic crocheting I was happy to get the backpack forsure but it didn't come with any instructions as to how to assemble the velcro inserts so that puzzled me. As for the first projects to pick from I'm talking extreme beginner basic a child could do it...I certainly hope the next box meets my expectations...I was hoping for the granny square handbags I had been seeing???? Purses stuff like that...

Resposta da Hooks & Needles
I LOVE Hooks & Needles
I LOVE Hooks & Needles!
Previously, I had taken a short class at the community center to learn how to knit. We learned how to knit, purl, knit 2 together, and yarn over. After the class I knew I wanted to do more, but I was a bit lost and overwhelmed with all the options. Choosing a pattern, yarn, and needles was a lot. That’s when I found Hooks & Needles!
I decided to start with the crochet subscription box because I had never crocheted before. I was amazed how as a true beginner, I was able to make projects from the written instructions and the videos! There was enough yarn in the first box that I was able to make both the beginner headband and the intermediate bunny lovey—and they looked just like the pictures! I was hooked! So much so that I decided to get the knit subscription box as well.
I had been wanting to buy a subscription box for years, but could never find one that I thought I would actually use everything that came in the box. That all changed with Hooks & Needles. Each box comes with beautiful, high quality yarn and everything you need to make your project. It’s been great building my crafting stash. So far, I now have scissors, tapestry needles, markers, a tension ring, and of course hooks and needles. And I have the patterns to use in the future as my skills advance.
I truly LOVE this company and highly recommend to anyone that is interested in starting or perfecting their crafting journey!

Resposta da Hooks & Needles
So excited
So excited! Received my first hooks &needles Crochet box! I love everything in it! The yarn is so beautiful and the extras are really great! I especially love the wooden container with my yarn needles! I know I will do the headband and the bunny!

Resposta da Hooks & Needles
A great. Low-stakes way to learn new techniques
I like that I got the opportunity to learn a new technique on a smaller scale project. I loved the bird scissors and the wooden needle case. I liked the yarn although it is fairly scratchy, it is also sturdy.
I found the included needles to be cheap. The plastic circular part bends where it attaches to the wooden tips, impeding the flow of yarn across the needle.
The instructions are well illustrated (though the part that I found difficult was not adequately illustrated), But the wording is confusing, not as I typically see things phrased in a pattern-lots of extra stuff about lefts and rights when simply stating yarn in front or yarn in back would suffice.
Overall, I’m happy with the subscription and looking forward to the next box!

Resposta da Hooks & Needles
Great Box Of Goodies!
This box was a nice surprise! It actually contained everything needed for the projects, had little “extras”, and great patterns that were easy to follow. I am looking forward to my next box!

Resposta da Hooks & Needles
From Skeptic to Fan
I don’t often trust a company super quick and order from a new site I’ve never been on. However when I found Hooks & Needles on Instagram I was drawn in and placed my first subscription box order immediately! I was so surprised when I got my first box at how high of quality all of the products were! It was just what I needed to get back into my hobby of crocheting! When my second box was shipped I was super excited and then the worst happened! My local carrier lost my package! I started a claims process and reached out to give them a heads up (not expecting anything more than an auto generated response)… to my surprise I a personalized email came back with some guidance and reassurance that we would work together to solve the issue! Even if that meant replacing my box! Customer Service was super fast and so helpful! A A++ for me! You’ll be happy to know they found my package and delivered it to my door! I’m definitely a lifetime customer now and I have been sharing with all my crochet and knitting friends! I’m Hooked! Pun intended! 😆☺️

Resposta da Hooks & Needles
Crochet box
I subscribe to the crochet box. I like several things about this box: the quality of yarn, the choice of projects, the accessories, the gifts, and the ability to change the frequency of the box. I also like that I can reuse the patterns with my own yarn.

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Resposta da Hooks & Needles
This would keep me in the loop of doing…
This would keep me in the loop of doing the different stitches and thank you for sharing

Resposta da Hooks & Needles
Quality and Trust
The trust this company has earned from me is over the top. Customer service at its best! I will definitely be a long time supporter of Hooks & Needles and the quality products they offer. It really doesn't get better than this!
Karen P.

Resposta da Hooks & Needles
Ordered a cashmere knitted poncho scarf…
Ordered a cashmere knitted poncho scarf from them months ago. Have contacted them numerous times that I never received my order. No response from them. All I keep getting are messages asking how I like my order. Have called numerous times and left messages because no one answers phone. Still no response. I had subscribed to their boxes but am cancelling because their customer service is non-existent! If I could give a minus score I would.

Resposta da Hooks & Needles
I actually love this
After my first box I'm excited to get the next! I'm fairly new to crochet and didn't quite know what to expect. I really wanted to make the basket but got intimidated so I made the headband instead- but I used the gray yarn- so I can work my way up & make the basket later. I'm currently using my own yarn to make the lovey. I gotta say this is way more fun than I expected & can't wait to continue!

Resposta da Hooks & Needles
Fixing my monthly subscription
I wasn’t ready for my monthly subscription to resume, so I immediately reached out to the email support team. Of course I was nervous, since email usually takes the longest, but within seconds I had a response and in 4 minutes (7:39 to 7:43) my issue had been resolved. I am completely blown away by the response time of the team, as well as the speed with which my issue was resolved. I love their monthly crochet boxes, and look forward to resuming in October!

Resposta da Hooks & Needles
Very disappointed
I have already left 2 reviews with no response. The box did not correspond with the patterns and the yarn was rough and an ugly color. I liked the tools given. If this is the norm, I will be canceling my subscription.

Resposta da Hooks & Needles
I have been a regular subscriber to…YouTube and found a project.
I have been a regular subscriber to Corrina and her YouTube channel, Just Vintage Crochet. From her website I have seen her open many Hooks & Needles boxes. I kept thinking about it and finally took the plunge and ordered my first box. Even though I did not do the projects that came with it, I did use the hook and yarn to do 2 hats from Corrina's channel. I really loved the quality of the yarn and the feel of it in my fingers. The price was worth it and I look forward to my next box, coming soon.

Resposta da Hooks & Needles
My First Hooks & Needles Box — Here’s What I Really Thought
I’m really impressed! The box had three super-soft skeins of Woodland Whisper yarn, a nice crochet hook, some basic tools, and a cute pair of scissors. The best part was the pattern booklet with three patterns for different skill levels. I jumped in with the beginner Sailor’s Knot Headband, and it was super easy to follow.
I appreciated that the kit had everything I needed to dive right in—no extra purchases required.
What I love about Hooks & Needles:
- They strike a great balance with their contents.
- Patterns cater to both beginners and experienced crocheters.
- It feels like a mini crochet retreat delivered to my door.
One suggestion: offering digital versions of the patterns would be nice for those who prefer working from devices, but it's not a dealbreaker. Overall, this box felt like a treat and sparked my creative energy. I can’t wait for the next one!

Resposta da Hooks & Needles
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