Hooks & Needles Avaliações 

546
•
O TrustScore é 4.5 de um total de 5

4,6

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Avaliado com 5 de um total de 5 estrelas

I received my first subscription box and it's great. Im having fun doing the projects and the videos are really helpful. I had some questions about patterns and the support team was very responsive, q... Ver mais

Avaliado com 3 de um total de 5 estrelas

I will start off by saying their customer service is top notch. They have been so helpful and thorough. I received some beautiful yarn through this subscription and I did enjoy the patterns in the boo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was told my package was delivered when it actually was not. Turns out this was because I had accidentally entered my address incorrectly the first time around. When I tried to figure out what was go... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have received two knitting boxes from hooks and needles. So far, my experience has been great. They provide patterns for more than one project and the materials provided are of high quality. I had a... Ver mais

A empresa respondeu

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Escrito pela empresa

Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

546 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(546)

143 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Response to my issue was answered and…

Response to my issue was answered and resolved in just a few minutes. Representative was knowledgeable and respectful.

1 de setembro de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello Teresa,

Thank you so much for your kind feedback.

We're so glad to hear that your issue was resolved quickly and to your satisfaction 😊 Our team always strives to provide fast, helpful, and respectful service, and it's wonderful to know that we met your expectations.

Avaliado com 4 de um total de 5 estrelas

Fun projects, yarn could be cleaner

The projects themselves were great, and the instruction book was easy to follow, despite the very obvious typographical errors.

The wool itself used in the yarn, however, seems to not have been cleaned and carded well. There is quite a bit of small debris still in the fibers. Not enough to effect the project, and they are easily removed from the fabric created, but the little splinters are definitely noticeable.

Still looking forward to the next box, though.

16 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there!

Thank you so much for your feedback.

We’re delighted to hear that you enjoyed the projects and found the instructions easy to follow 😊 We truly appreciate you pointing out the typographical errors - our team will definitely take a closer look to improve that for future boxes.

Regarding the yarn, we’re always working to ensure that our materials meet the highest standards. We will look into your concern about the debris in the wool. We’re glad it didn’t affect your project, but we’ll do our best to ensure a smoother experience moving forward.

We can’t wait to surprise you with the next box 🌟 Happy crafting!

Avaliado com 5 de um total de 5 estrelas

Love it!!!!

I love how easy it is to follow the videos. I did all three crafts!

4 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello Erica,

That’s amazing! 🎉 We’re so thrilled to hear that you enjoyed the videos and even tackled all three crafts. It’s great to see your creativity shine across various projects.

Avaliado com 5 de um total de 5 estrelas

Hooks & Needles is a dream come true!

Hooks & Needles is a dream come true. I have been so pleased and surprised by the crochet subscription box that I wish it would come sooner!! The products are quality and you can tell they take the time putting together their monthly booklets with patterns, ideas, and generally fun reading material. I've also had to contact customer service twice and each time I received a prompt, courteous response and my issue was resolved within 24 hours or less. I would recommend Hooks & Needles one hundred times over! You will not be disappointed!!

16 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there!

Thank you so much for your glowing review.

We’re absolutely thrilled to hear that you’re enjoying your crochet subscription box and the attention to detail in our monthly booklets 😊

We totally understand the excitement of waiting for the next box - it’s like a crafting surprise every month!

Avaliado com 3 de um total de 5 estrelas

Somewhat conflicted

I was excited to receive my first box, being a person that knows basic crocheting I was happy to get the backpack forsure but it didn't come with any instructions as to how to assemble the velcro inserts so that puzzled me. As for the first projects to pick from I'm talking extreme beginner basic a child could do it...I certainly hope the next box meets my expectations...I was hoping for the granny square handbags I had been seeing???? Purses stuff like that...

15 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello,

Thank you so much for sharing your thoughts with us! We're delighted that you were excited about your first box and enjoyed the backpack project.

We completely understand how the lack of instructions for assembling the velcro inserts would be puzzling, and we’ll ensure that clearer guidance is included in the future. We appreciate your feedback about the projects as well. Our goal is to offer a range of skill levels, and we’ll definitely take your input into account to provide more challenging options next time.

We’re committed to making sure your next box meets your expectations, and we can’t wait for you to see what’s coming next!

Avaliado com 5 de um total de 5 estrelas

I LOVE Hooks & Needles

I LOVE Hooks & Needles!

Previously, I had taken a short class at the community center to learn how to knit. We learned how to knit, purl, knit 2 together, and yarn over. After the class I knew I wanted to do more, but I was a bit lost and overwhelmed with all the options. Choosing a pattern, yarn, and needles was a lot. That’s when I found Hooks & Needles!

I decided to start with the crochet subscription box because I had never crocheted before. I was amazed how as a true beginner, I was able to make projects from the written instructions and the videos! There was enough yarn in the first box that I was able to make both the beginner headband and the intermediate bunny lovey—and they looked just like the pictures! I was hooked! So much so that I decided to get the knit subscription box as well.

I had been wanting to buy a subscription box for years, but could never find one that I thought I would actually use everything that came in the box. That all changed with Hooks & Needles. Each box comes with beautiful, high quality yarn and everything you need to make your project. It’s been great building my crafting stash. So far, I now have scissors, tapestry needles, markers, a tension ring, and of course hooks and needles. And I have the patterns to use in the future as my skills advance.

I truly LOVE this company and highly recommend to anyone that is interested in starting or perfecting their crafting journey!

13 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello Shannon,

Wow, thank you so much for the amazing review! 🌟 We're beyond thrilled to hear that Hooks & Needles has been such a perfect fit for your crafting journey.

It's wonderful to know that our subscription boxes have helped you feel confident and inspired, whether you’re crocheting your first projects or diving into knitting. We’re so happy to hear that you were able to make both the headband and bunny lovey - how awesome is that? 🧶

It’s fantastic that you’re building your crafting stash with us, and we can’t wait to continue supplying you with beautiful yarn, tools, and patterns as you grow your skills.

Avaliado com 5 de um total de 5 estrelas

So excited

So excited! Received my first hooks &needles Crochet box! I love everything in it! The yarn is so beautiful and the extras are really great! I especially love the wooden container with my yarn needles! I know I will do the headband and the bunny!

6 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello!

We're so excited to hear that you loved your first Hooks & Needles crochet box!

It’s great to know that the yarn, extras, and the wooden container with the yarn needles are all making your crafting experience even more special 💖

The headband and bunny sound like the perfect projects to get started with, and we’re sure they’ll turn out amazing!

Avaliado com 3 de um total de 5 estrelas

A great. Low-stakes way to learn new techniques

I like that I got the opportunity to learn a new technique on a smaller scale project. I loved the bird scissors and the wooden needle case. I liked the yarn although it is fairly scratchy, it is also sturdy.

I found the included needles to be cheap. The plastic circular part bends where it attaches to the wooden tips, impeding the flow of yarn across the needle.

The instructions are well illustrated (though the part that I found difficult was not adequately illustrated), But the wording is confusing, not as I typically see things phrased in a pattern-lots of extra stuff about lefts and rights when simply stating yarn in front or yarn in back would suffice.

Overall, I’m happy with the subscription and looking forward to the next box!

5 de agosto de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello Gail,

Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed learning a new technique ✨ We also appreciate your feedback on the yarn - it’s great to hear that it’s sturdy, although we understand that the scratchiness may not be to everyone's taste.

We’ll definitely take note of your experience with the needles and the instructions. Your feedback about the needle quality and wording will be shared with our team so we can improve on both for future boxes.

We’re so glad to hear you’re still looking forward to the next box, and we can’t wait to surprise you with even more fun projects!

Avaliado com 5 de um total de 5 estrelas

Great Box Of Goodies!

This box was a nice surprise! It actually contained everything needed for the projects, had little “extras”, and great patterns that were easy to follow. I am looking forward to my next box!

30 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there, Jacque! Aww, thank you so much for the amazing review! 😊

We’re so glad you loved your box and that everything you needed was included. It’s always our goal to surprise and delight our subscribers, and we’re so happy to hear you’re already excited for the next one! 🎉

We can’t wait to bring more fun projects your way! 🧶💕

Avaliado com 5 de um total de 5 estrelas

From Skeptic to Fan

I don’t often trust a company super quick and order from a new site I’ve never been on. However when I found Hooks & Needles on Instagram I was drawn in and placed my first subscription box order immediately! I was so surprised when I got my first box at how high of quality all of the products were! It was just what I needed to get back into my hobby of crocheting! When my second box was shipped I was super excited and then the worst happened! My local carrier lost my package! I started a claims process and reached out to give them a heads up (not expecting anything more than an auto generated response)… to my surprise I a personalized email came back with some guidance and reassurance that we would work together to solve the issue! Even if that meant replacing my box! Customer Service was super fast and so helpful! A A++ for me! You’ll be happy to know they found my package and delivered it to my door! I’m definitely a lifetime customer now and I have been sharing with all my crochet and knitting friends! I’m Hooked! Pun intended! 😆☺️

31 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Dear Jeanette! We’re absolutely thrilled to hear your story! 😍

It means so much that you trusted us, and we’re so happy you love the quality of our boxes! 🙌🏼

When things didn’t go smoothly with your second box, we’re so glad we could help make it right—customer care is our top priority! 💌

Thank you for sharing your excitement with your friends and for sticking with us!

You’re officially part of the family now! 🧶❤️

Avaliado com 5 de um total de 5 estrelas

Crochet box

I subscribe to the crochet box. I like several things about this box: the quality of yarn, the choice of projects, the accessories, the gifts, and the ability to change the frequency of the box. I also like that I can reuse the patterns with my own yarn.

28 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there, Harikleia! Thank you so much for sharing your feedback!

We’re thrilled to hear that you’re enjoying your crochet box experience. At Hooks & Needles, we strive to offer high-quality yarn, fun and creative projects, and little surprises each month to make your crafting journey even more enjoyable.

We're glad to know that the flexibility in box frequency and the ability to reuse patterns with your own yarn is something you appreciate.

We look forward to continuing to provide you with inspiring projects and top-notch materials.

Happy crafting! 🌟

Avaliado com 5 de um total de 5 estrelas

I loved box 1

I loved box 1 and made all 3 projects.

18 de junho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello Jennifer! We're thrilled you loved Box 1 and completed all three projects!

It's fantastic to hear you're enjoying your crafting journey with us. We can’t wait to see what you create next!

Keep up the amazing work, and stay tuned for more fun projects in future boxes!

Avaliado com 5 de um total de 5 estrelas

This would keep me in the loop of doing…

This would keep me in the loop of doing the different stitches and thank you for sharing

14 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there, Robyn! You're so welcome!

We're delighted to help you stay in the loop with new stitches. Crafting should always be fun and full of learning, and we’re here to support you along the way!

Keep experimenting with those stitches, and don’t hesitate to reach out if you need anything.

Happy crafting!

Avaliado com 5 de um total de 5 estrelas

Quality and Trust

The trust this company has earned from me is over the top. Customer service at its best! I will definitely be a long time supporter of Hooks & Needles and the quality products they offer. It really doesn't get better than this!
Karen P.

23 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Dear Karen! Your kind words mean the world to us!

We work hard to earn your trust, and we’re so happy to hear our customer service has stood out. We're excited to have you as a long-term supporter and look forward to continuing to deliver top-quality products.

Thanks for being a part of the Hooks & Needles family—here’s to many more crafting adventures together!

Avaliado com 1 de um total de 5 estrelas

Ordered a cashmere knitted poncho scarf…

Ordered a cashmere knitted poncho scarf from them months ago. Have contacted them numerous times that I never received my order. No response from them. All I keep getting are messages asking how I like my order. Have called numerous times and left messages because no one answers phone. Still no response. I had subscribed to their boxes but am cancelling because their customer service is non-existent! If I could give a minus score I would.

3 de junho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there, Patricia! We’re so sorry to hear about your experience, and we truly appreciate you bringing this to our attention.

This is absolutely not the level of service we aim to provide, and we sincerely apologize for the lack of response and the frustration this has caused. Your order should have arrived long ago, and we want to make things right as quickly as possible.

Could you please provide your order number or the email address used at checkout? We’ll personally investigate this and provide a solution for you.

We understand your disappointment and are genuinely sorry we let you down. Thank you for your patience, and we hope we have the opportunity to make it right.

Avaliado com 5 de um total de 5 estrelas

I actually love this

After my first box I'm excited to get the next! I'm fairly new to crochet and didn't quite know what to expect. I really wanted to make the basket but got intimidated so I made the headband instead- but I used the gray yarn- so I can work my way up & make the basket later. I'm currently using my own yarn to make the lovey. I gotta say this is way more fun than I expected & can't wait to continue!

15 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hello Lesley! Thank you for such a lovely and thoughtful review! 😊

We're so excited that you’re enjoying your crochet journey with us — it’s completely okay to take things at your own pace. That’s part of the fun! Starting with the headband was a great choice, and we’re cheering you on as you work your way up to the basket and beyond.

Can’t wait to see what you make next! 🧶✨

Avaliado com 5 de um total de 5 estrelas

Fixing my monthly subscription

I wasn’t ready for my monthly subscription to resume, so I immediately reached out to the email support team. Of course I was nervous, since email usually takes the longest, but within seconds I had a response and in 4 minutes (7:39 to 7:43) my issue had been resolved. I am completely blown away by the response time of the team, as well as the speed with which my issue was resolved. I love their monthly crochet boxes, and look forward to resuming in October!

8 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there, Sarah! Thank you so much for your kind words and fantastic review! 💖

We’re absolutely thrilled to hear that our support team could assist you so quickly — it’s always our goal to make things as smooth and stress-free as possible.

We're so glad you're enjoying the crochet boxes, and we’ll be here ready to welcome you back in October with another box of creative fun! 🧶✨

Happy crafting until then!

Avaliado com 2 de um total de 5 estrelas

Very disappointed

I have already left 2 reviews with no response. The box did not correspond with the patterns and the yarn was rough and an ugly color. I liked the tools given. If this is the norm, I will be canceling my subscription.

4 de julho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey there, Yvonne! We’re truly sorry to hear about your experience, and even more sorry that you felt unheard.

That’s never the experience we want for any of our members. We’re taking your feedback seriously and looking into what may have gone wrong with the pattern and yarn match.

While we’re glad the tools were a hit, we completely understand how disappointing the rest must have felt.

Please know we’ve reached out privately, or share your information with us, to help make this right. 💛

Avaliado com 5 de um total de 5 estrelas

I have been a regular subscriber to…YouTube and found a project.

I have been a regular subscriber to Corrina and her YouTube channel, Just Vintage Crochet. From her website I have seen her open many Hooks & Needles boxes. I kept thinking about it and finally took the plunge and ordered my first box. Even though I did not do the projects that came with it, I did use the hook and yarn to do 2 hats from Corrina's channel. I really loved the quality of the yarn and the feel of it in my fingers. The price was worth it and I look forward to my next box, coming soon.

16 de junho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Hey Valerie! Thank you so much for taking the plunge and joining our community — and for such kind words! 🧶

We’re thrilled to hear that you’ve enjoyed using the yarn and hook for your own creations, especially ones from Corrina’s channel.

That’s exactly the kind of creative spirit we love to see. Can’t wait for you to open your next box!

Avaliado com 4 de um total de 5 estrelas

My First Hooks & Needles Box — Here’s What I Really Thought

I’m really impressed! The box had three super-soft skeins of Woodland Whisper yarn, a nice crochet hook, some basic tools, and a cute pair of scissors. The best part was the pattern booklet with three patterns for different skill levels. I jumped in with the beginner Sailor’s Knot Headband, and it was super easy to follow.
I appreciated that the kit had everything I needed to dive right in—no extra purchases required.

What I love about Hooks & Needles:
- They strike a great balance with their contents.
- Patterns cater to both beginners and experienced crocheters.
- It feels like a mini crochet retreat delivered to my door.

One suggestion: offering digital versions of the patterns would be nice for those who prefer working from devices, but it's not a dealbreaker. Overall, this box felt like a treat and sparked my creative energy. I can’t wait for the next one!

30 de junho de 2025
Avaliação não solicitada
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Resposta da Hooks & Needles

Dear Jasmine! What a thoughtful and lovely review — thank you so much! 💕

We’re thrilled to hear how much you appreciated the variety and care that goes into each box. And we absolutely agree — digital pattern versions are a great idea, and something we're actively exploring!

Thanks again for your feedback, and happy crocheting!

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