Hymans Robertson LLP Avaliações 131

I am having a terrible experience with this company, sent off for quotes in January and still waiting, they are supposed to reply to your phone call within 21 days this didn't happen, rang again and finally got an email asking what I wanted still no call or reply to my request, do not recommend them.

Absolute shower! Try getting a password reset for your pension portal. They have outsourced their call handling who can only take a message and read bland statements saying 'we'll endeavour to get back to you within 20 days'!

Hymans Robertson are a complete disgrace. 1 out of 5 is lowest score I can give as unable to give minus scores. They have no understanding of good customer service. More importantly the serious financial problems they are causing for scheme members who are now relying on their pension income but cannot access it because of delays and more delays. How the pension ombudsman isn't asking questions about how this company is run is beyond me.

As administrators of my company pension, I contacted their Glasgow office back in February asking for my pension but due to delays and lack of response had to put the date back. Like everyone else I'm now in complete limbo as nobody responds in a timely manner. Emailed a complaint to them a few weeks ago but no response. Still have no idea when I'll be able to get my pension put into payment by them. Was hoping now for 1 July but can't see that happening.

They need to get more staff for their Glasgow office or divert their resources from their London HQ office to manage this situation as they are not improving. Reputational damage has been done and I would not recommend them to anyone based upon my experience so far.

Next option is to contact the ombudsman.

Completely useless. Please dont send me that email address tried that many times !and the urgent number they give is just a call handler who takes details and advises a 20 working day wait. 6months trying to resolve. Formal complaint being made.

Very hard work. I have been trying to claim a small babcock pension since last October. They have had my paperwork since 3.3.26 which I wrote on it to send the authorisation link and they have just emailed to ask if I want the link sending . Every time you email or contact them it takes about 4 weeks to respond. The person that answers the phone just takes a message.What a terrible service. I told them last year I wanted the pension for April 26 and here we are in June and no sign of it yet. Its very frustrating. I am considering contacting the fca to complain

Naively I assumed obtaining my pension would be pretty straight forward and based my financial planning on that assumption, my mistake! My application has been acknowledged and I have been through the Photo ID protocol and now nothing has/is happening. I don't know if waiting five weeks for any sort of update is optimistic but it seems Hymans Robertsons are now cut off from any normal lines of communication. No reply from multiple emails including a request for a Internal Dispute Resolution Procedure (IDRP) application pack and now they have employed a telephone answering company to take all calls to the 4382 number. These people politely tell you that they have no access to your account details but they assure you that your message will be urgently passed to Hymans Robertson but don't call again within 20 days. As a result of all this I am in some financial difficulty . Some idea, some indication of what is happening and when I will at least receive my lump sum payment. I wonder if the Babcock International Group Pension Scheme trustees are even aware of what is going on.

Shocking - I have rung the employee dedicated telephone number within Hymans numerous times and no response apart from they take 20 days to reply! I have also e-mailed numerous times and only had a snapshot response from one of their employers who still ignores my transfer forms request. I have now referred it to the Pensions Ombudsmen as 6 months of chasing is unacceptable + a further 12 months of Aviva chasing them as well. Absolute Delay tactics by them.

Hymans Robertson are JOKE ,15 November 2025 i started in the mean time and have spoke two with false promises ,Even Travis Perkins have stepped in now to solve my pension ,Good luck people trying to get your pension out of HYMANS ROBERTSON

* added to TP on behalf of partner

I claimed my FSS pension around the 6th March 2026 for my pension lump sum and monthly payment to start in May 2026, the month of my 60th birthday. I completed all documents as required, including evidence of my former married name, F******** and the subsequent divorce paperwork. I also provided electronic evidence as per your systems, plus provided the evidence by e-mail as requested despite using your systems. This evidence proved my identity and address etc in the my current and maiden name of Ph*******

My first complaint is the seemingly endless e mails asking to provide evidence, but with no other contact to explain why. 

My next complaint is that every time I chase to enquire I get through to someone,  whom although pleasant, will only say - I will pass the message on.

This has been going on a number of times now and yet I still have not had the courtesy of a response or a call or letter saying that my claim is OK or if there is an issue.

Today, I called the number 01212128145 to again be told a message will be passed on and that it will take 20 days before I can expect a response. Going by previous experience, I will not get a reply and are again being fobbed off. I am discusted to note that the agent told me the number was only a call centre and could only pass message on without help or resolving issues. I was not aware that this was the case.

As stated above, I wanted my payments to be made in May 2026. It is now May the 15th and I am none the wiser, having had no response to my calls or queries.

Therefore, as you have not responded so far and as you have not provided a complaint process within the paperwork or e mails provided, you leave me no choice, that unless you provide and answer as to when I can expect my lump sum payment and monthly pension payment within 3 working days, I will make a formal complaint to the Finacial Service Ombudsman, asking for retribution and compensation. 

The clock is ticking.

Absolutely horrendous experience - my father has young onset dementia and has had to be moved into care because of changes in behaviour and the need for specialist care. At such a stressful time in our lives, the last thing we need is further emotional distress. We urgently need to access his pension early to financially support him and my mother. It took over 6 weeks to receive any form of reply to my email (with absolutely no timescales or further information provided). I have also made over 20 phone calls and have left multiple voicemails. I have only once managed to get through on the telephone and incorrect information was provided to me on this call. Disgusting company with absolutely no consideration or care for customers - either they are in financial difficulty or act in this way to delay having to send payments. Avoid at all costs. I will be reporting to the financial ombudsman.

I also note that someone has mentioned that this organisation does not actually manage the administration - if this is the case, then they are still responsible for communicating with customers and providing clarity around timescales. I have never experienced such shocking customer service in my life.

I am an IFA, we do a lot of business with HRIS. Their service is excellent and their performance is first rate.

I am sad for them that they have been given so many 1 start reviews for poor pension admin when THEY DON'T DO pension admin (that is the job of pension administrators and scheme trustees) they only pick funds - something at which they excel!

... and no they don't pay me commission - but they do look after my personal money! :)

Absolutely appalling service. I have repeatedly tried to contact them by email and phone regarding my late mother’s pension, and have been met with silence. Calls go unanswered, emails are ignored, and the only communication I received was to request money back, despite her pension appearing to remain in credit.

They have also been unwilling or unable to clearly explain whether funds are due to the beneficiary, or how any balance should be paid. This lack of transparency is extremely frustrating.

This is an incredibly sensitive matter involving bereavement, and the complete lack of compassion, urgency or basic customer service has made an already difficult time even more stressful.

I would strongly advise others to think twice based on my experience.

Their Pensions Helpline (0121 210 4382) is never answered. I have called 15 times over the last three days at different times without getting any further than an answerphone telling me there is no-one available to take my call.
So I left a message asking for a call back. 48 hours later, still waiting.
I also emailed them. 48 hours later, still waiting.
Abysmal service.

Hymans are absolutely terrible, communication is appalling not sure how they get new business.
They have been processing my pension application for over two months and still no sign of the process being anywhere near completion...I have emailed no reply called left messages no call back I did manage to speak to an " Adam" who advised my claim was with the accounts department who were checking my figures but give me no clue when this process would be complete ...its terrible how do I go about making a formal complaint?... this can't be acceptable to the Finance Ombudsman.

Still nothing,they don’t want to know.

I too am waiting for my pension and as I have now left work its my sole income. I rang and left my number numerous times and didn't get any call back. I managed to speak to 1 lady who I actually had faith in but still find it unbelievable I can't get a date for when I will receive my cash lump sum. Suggest more training on systems for some employees and a more clear time line.

Updated review Hymans Robertson have responded to my previous review.
They said we understand that a member of our third party administration services team have been in contact with you and that you have a dedicated point of contact for your enquiry.
I would just like to say so far i have not received any contact regarding my enquiry.

I am honestly shocked by how this company is run and that they are allowed to get away with it by the financial ombudsman. They are holding on to my pension that should be in my possession. You cannot speak to anyone. They cut you off asking for your details and they will call you back, but the calls are never returned. How is this even legal?

You can stand, but they won’t deliver your pension.

They are holding up my pension like it’s their money. They have a program of delays that they seem to employ - you submit all the forms, all is well. Weeks later, the day after my pension & lump sum were due paid, suddenly my “ID picture wasn’t clear”. Why are they only examining it the day after my pension is due? I duly redo their ID process. Days later “oh, now we will need to requote” - it’s a defined benefit scheme, the agreed figures can’t change.
Calls are hung up, emails are sent at 4:59.
Delay delay delay. No money.
I want my pension.
I’ve already earned it, I don’t want to work any harder for it.
Review replies on here are “oh now you have a contact point” as if that solves anything.
I want my money. I never want to deal with you again.

Update: After posting this review I was contacted and received my lump sum within a couple of days.
My backdated pension was paid today (3 weeks later)on the scheduled monthly pay date.

I have been trying to get my Kerry Foods pension from Hymans Robertson since last year (2025). I received the original paperwork, chose my option, signed & returned the forms. My ID was sent electronically & acknowledged. I was told my lump sum would be paid on 1 Jan 2026. When it didn't appear in my bank account I contacted Hymans Robertson only to be told that, actually no... they weren't PAYING my Kerry Foods pension, they were RECALCULATING the offer. Why? No explanation. But not to worry (!), the new forms would be out soon & once I returned them FOR THE SECOND TIME, my pension would be paid in the April payroll. When I queried whether the new calculations might reduce the amount of the lump sum I had already agreed on, I was told (by the bloke whose name was at the bottom of the letter) that of course not...
On my most recent calls with the team in March, I was told that my new pension forms had been sent out to me on 18 February 2026. But they never appeared. When I rang to ask what was going on, I was told that they hadn't been sent but, no worries, they were working on it (only no longer in time for the April Payroll) and they would be emailed across to me. And that's where we are. No email. No pension.
This appears to be Hymans Robertson's modus operandi... phonecalls, emails & voicemails either get no response, misinformation (disinformation?) or a new explanation that offers hope of a resolution but just leads to the same old result - the offer I ACCEPTED & RETURNED last year has NOT been paid (as it is contractually obliged to be on behalf of my former employer). Instead I am still OWED the lump sum I agreed last year plus a full year of pension payments that i have not received. All the people i speak to are perfectly nice on the phone but their systems are clearly broken.