Hymans Robertson LLP Avaliações 133

You can stand, but they won’t deliver your pension.

They are holding up my pension like it’s their money. They have a program of delays that they seem to employ - you submit all the forms, all is well. Weeks later, the day after my pension & lump sum were due paid, suddenly my “ID picture wasn’t clear”. Why are they only examining it the day after my pension is due? I duly redo their ID process. Days later “oh, now we will need to requote” - it’s a defined benefit scheme, the agreed figures can’t change.
Calls are hung up, emails are sent at 4:59.
Delay delay delay. No money.
I want my pension.
I’ve already earned it, I don’t want to work any harder for it.
Review replies on here are “oh now you have a contact point” as if that solves anything.
I want my money. I never want to deal with you again.

Update: After posting this review I was contacted and received my lump sum within a couple of days.
My backdated pension was paid today (3 weeks later)on the scheduled monthly pay date.

I have been trying to get my Kerry Foods pension from Hymans Robertson since last year (2025). I received the original paperwork, chose my option, signed & returned the forms. My ID was sent electronically & acknowledged. I was told my lump sum would be paid on 1 Jan 2026. When it didn't appear in my bank account I contacted Hymans Robertson only to be told that, actually no... they weren't PAYING my Kerry Foods pension, they were RECALCULATING the offer. Why? No explanation. But not to worry (!), the new forms would be out soon & once I returned them FOR THE SECOND TIME, my pension would be paid in the April payroll. When I queried whether the new calculations might reduce the amount of the lump sum I had already agreed on, I was told (by the bloke whose name was at the bottom of the letter) that of course not...
On my most recent calls with the team in March, I was told that my new pension forms had been sent out to me on 18 February 2026. But they never appeared. When I rang to ask what was going on, I was told that they hadn't been sent but, no worries, they were working on it (only no longer in time for the April Payroll) and they would be emailed across to me. And that's where we are. No email. No pension.
This appears to be Hymans Robertson's modus operandi... phonecalls, emails & voicemails either get no response, misinformation (disinformation?) or a new explanation that offers hope of a resolution but just leads to the same old result - the offer I ACCEPTED & RETURNED last year has NOT been paid (as it is contractually obliged to be on behalf of my former employer). Instead I am still OWED the lump sum I agreed last year plus a full year of pension payments that i have not received. All the people i speak to are perfectly nice on the phone but their systems are clearly broken.

This company is beyond shocking. I have been trying to conclude the affairs of my late father who was a member of the BSS Group Pension Scheme and the experience is utter rubbish, especially at a time when support is really needed. Like all other reviews, phone calls are not returned, emails go unanswered, wrong documents are sent and even the wrong process was enacted for a bereavement (their words, not mine). Even the direct contact I was given after making an initial complaint is now not responding! Based on what I read of other reviews I will be pointing the Pension Ombudsman to look at this company, my experience and the reviews on TrustPilot. Will also consider a report to BBC Radio 4 You and Yours show. I will also contact Travis Perkins (owners of BSS Group) to make them aware of the entirely shoddy and unacceptable pension administrator they have appointed.

Really slow at replying if at all, I’ve sent numerous emails and left messages for a call back to no avail. They had been in touch weeks ago stating everything was settled and would be in touch SHORTLY with a payment date, I’m still waiting and haven’t heard a thing since, very frustrating when no one will reply or call back. Disappointing for a big Company!

I have been trying to call and email since November 2025, regarding taking my pension in April 2026.
I cannot get any response.
Given the negative reviews I am seeing I am extremely concerned that this company is in financial difficulty.
Update I have not received my pension. I have tried calling over 10 times sent an email and still nothing.
I think we should report them to the pension ombudsman, Martin Lewis, and the newspapers as this is unacceptable. We paid into the pension over a number of years and when we need our money we are not getting it.
It is time for action

My husband has been trying to contact you for over two weeks to take his pension, but no-one answers the phone, replies to emails, or calls back.

This is frustrating! We want to try to sort this out before tax year end since it was due out last Autumn!

He has now emailed the email address you give on here in the hope that someone does something

Edit: I have amended my review since we have now had a call back and been promised a retirement pack that should have been sent in August.

At March 2026 this company appear to be in financial difficulty. They don't respond to email or telephone requests. They withhold payments due to members without explanation. They are uncontactable.

Extremely slow responding to emails, having to send several chaser emails to try to get a response. So far I am 6 months into trying get my lump sum payment from them, it’s not even a large sum. Very poor communication and slow.

I have been phoning and leaving messages throughout January 2026 to speak with an advisor about a paymnet owed to me. Nobody has answered the phone or contacted me back. I am really quite disappointed and frustrated. I feel as though the company is avoiding me and may potentially be keeping the money for their own benefit. Communication is everything
Update mid-,February '26 - they never did contact me... I find this shocking and basically rude. Happily though, the money they owed was in fact paid at the end of January.... but what a way to treat clients .
I'm very glad that I'll never have to deal with them again.

Liars, liars, liars, liars, liars, liars, liars, liars.

What is going on with this company.
I have a pension with them and they have lost part of it to the prudential,who are the company which has really lost it so I have to settle for less in my lamp sum and less in my yearly ammount. The rest when they find it will be sent to me as s lum sum which then will be taxed again, this I am not happy about and will push for compensation from them for three incompitence.

My sentiments are the same as everyone else’s. This company is incompetent, unaccountable and untrustworthy. I have been trying to transfer my pension out to another provider for a year and have found it the single most worst experience of a company I have ever had to deal with. They stonewall you and the other provider so what could be a simple process is a strung out infuriation that results in the trying to charge another £500 to revalue the pension, because the initial value has expired as they are utterly incompetent, and then they reduce the value of the pension. It stinks of scandal and would not be surprised it a deliberate ploy. They lie through their teeth to you to pass the blame onto yourself or the other provider and it can be proven, but they don’t care. They should be shut down. I’m just sorry more people are suffering at their hands and are to suffer still because they have not yet had to deal with them. Please don’t respond asking me to email you either I want nothing more to do with you, and don’t need another 12 months of stress, lies and incompetency.

Absolutely awful company to deal with. Getting to talk to anyone on the phone is really hit and miss. They don’t contact you when they say they are going to. When you do talk to someone they are just are saying what you want to hear and do nothing about it . Stay away from Hymans Robertson.This company should be prosecuted because they are doing whatever it takes to hold on to your money and basically ignoring the person who has a right to it . absolutely criminal

What I've noticed before I start is im glad there is a space to air my concerns because I've seen with my own eyes what these companies are doing the most to not only avoid customers but either block forums or actually take your comments down with no considering to the customer
I too have been keep at the edge of my seat waiting for a reply.after sending out form after form after form .then told I sent the wrong form .I had to stop and think im looking for something you asked for and now it's wrong then no one tells you it's wrong.you got to scrape the answer when they can be asked to send a reply at the end of day on a Friday
Mums been dead for 3 years!!!! 3 YEARS !!!!!! IT was so long I forgot about it and only reminded them about me .mind you now it just feels like a game at this this point.someone said it earlier. Your missing with people's lives here.if after all the stress to know there Is a light at the end would be a blessing. But it feels like your laughing at us playing with our money that belongs to us.this has to be taken seriously. The government isn't helping and Brent is about as usual as sin .so im a sitting duck holding on waiting for someone to sort this out but nothing.its like what can we get him to fill out and send on the only link that has to be emailed over.its all set up.we the people have to sit and take it .there is no help.no support.i literally write this hoping someone would see there are genuine reasons as to why I have been emailing and getting intouch but anything incoming .anything that is owed is always dealt with such a snail pace .I shouldn't have to beg for what's mine and made to feel like im being played with.your not my parents .I thought this supposed to be a service to the public.you should all be ashamed. Im sure when you all had deaths you didn't have to put up with all this.its just the big corporate giants up to the same tricks again.and the cycle continues.

I have suffered a similar fate at the hands of Hymans Robertson as most other of your reviewers. Their customer service levels really suck. I have been trying to obtain my regular pension payments from this organisation for 6 months now and I feel like I'm getting nowhere. Firstly, there was no communication from them whatsoever at the time I retired, even though they acknowledge in all their documentation that my normal retirement date was in June 2025. After a battle to obtain the correct contact details for the scheme I am connected to due to the total lack of any information on their website, I contacted them to find out what was going on. It then took them well over a month to send me my projected benefits and instructions how to proceed, which required me to confirm that I wanted to receive my pension payments....well, duh!!! I was then instructed that I needed to send them numerous documents electronically using their dreadful software, which didn't even provide an acknowledgement that the documents had been successfully submitted. A few more weeks went by before they advised me that I had failed to submit one document, which I duly did using the same awful software process. More time passed, and then I was advised I would need to electronically submit ID information using another piece of software....this required me to supply photographs using my phone. Unfortunately the software didn't work as it was unable to detect the camera function on my phone, even though it is a late model iPhone. I then tried my wife's phone, which is the same model of phone and, lo and behold, the camera was detected....however, yes you guessed it, after several more weeks of silence my ID was then rejected. The reasons for rejection weren't given, so this meant I had no idea how to submit the ID any differently. Anyhow, I persevered, assuming the rejection was because of the use of my wife's phone, I tried my phone again, only for it to be rejected again for the same reason, so I tried using the camera function on my laptop. I am now in this period of radio silence again, have been waiting for a further few more week having no idea whether my ID has been accepted. I strongly suspect that Hymans Robertson will now come up with yet another excuse to refuse my submission and delay things even further, and I am very strongly suspicious about their motives for introducing these delays. Throughout the process, I have been regularly calling or e-mailing this company.....it is very rare to get through to anybody, and on the rare occasions I have managed to speak to their staff, they come across as very flippant, non-caring and totally unable to deal with the problem there and then...they just refer you back to their infernal process and dodgy software. Phone calls are frequently not answered, and then you are invited to leave your details, with a promise from them that they will call back...I have left several voicemails and on no occasion have Hymans Robertson had the courtesy to stick to their promise and call back. E-mails are ignored, or if they do respond, it tends to take them at least two weeks, which is just appalling in this day and age. So, I still feel I am miles away from getting these payments being paid, shocking to think this is MY MONEY. I can't believe my former employer that are a very highly regarded and long-standing British company engaged the services of such a dreadful company as Hymans Robertson to administer the pension scheme. My next port of call will be the Citizens Advice Bureau (apparently the FCA do not deal with complaints from individuals about their personal issues!!) as it a complete waste of my time trying to communicate with Hymans Roberston and I'm not sure what I can do to persuade these clowns that this is serious and needs sorting out.

I do not normally write reviews but I have had a saga going on with this company for the past year or more. I have an ancient pension policy which matured at the age of 55 which has been and gone. Paperwork filled in months ago and all security checks have been completed and passed. Impossible to get a answer from anybody and they just talk from a script. When you do finally get to talk to somebody after redialling for two hours straight they say somebody will call you back but this never happens. I had a pension forecast which told me how much money I would be receiving so I accepted that and then I had a letter telling me oopsy daisy we've made a mistake and you only get half of that now. I have now had to opt for this smaller amount after their mistake as I need my money out now! I have twice asked for their complaints department email and contact details to no avail so I am now fed up and will be going to the finance ombudsman. Since C&J Clark have moved to this company I'm wondering if anybody actually ever receives their pension. This is my money and they are now basically keeping it from me (and others by the sounds of it). Unfortunately I cannot give them zero stars.

My experience with Hymans over the three months I have been corresponding with them to start my C&J Clark pension has been nothing short of infuriating. After them providing a quotation and me uploading the identification documents their service has deteriorated into a farce without any agreed timeline.

* Zero Communication: They routinely fail to return calls as promised and leave you in the dark about the status of your application. Not once have I received confirmation of receipt (email or letter), updates on processing, or even a vague timeline to payday. It's as if your paperwork vanishes into a black hole and them with it.

* Chaotic and Incompetent: The identification requirements change with every interaction. One day your identification documents are complete and acceptable, the next they’re want something else —without explanation or consistency. Then, they are waiting on you for something you know nothing about. It reeks of disorganization and a complete lack of internal coordination.

When I exercised my right under GDPR to refuse the new IDScan bio-metric identification, the Hyman's response was shockingly retaliatory. Instead of respecting my legal rights, and following the documented identification process they had sent me with the application, they began to obstruct the process: no more emails and the customer service tone turned noticeably colder. It felt like punishment for asserting control over their usage of my own personal data—a disturbing display of disregard for privacy and customer rights, and most certainly illegal under GDPR. I am sure the ICO and Pension's Ombudsman will take a dim view of these business practices when this is reported to them, in due course.

* Contempt for Customers: Calling them is a masterclass in being treated with disdain. If you can get someone to answer, staff seem genuinely irritated that you dared to ask for clarity about your own pension. The tone borders on hostile, as if you're an inconvenience to them.

This is not just poor service—it’s a systemic failure of basic professionalism. For a company entrusted with something as critical as retirement savings, their behaviour is unacceptable.

Contrast this to other UK pension providers who managed to turn around my other pension applications inside of two weeks having been given the same information and identification, and following a similar application process.

Horrendous service.its been ages of back and forth .so long.i forgot about doing it until a letter was sent in April .I had many things to do so that would of left time to gather information.but instead I call and email.no reply .oh but when I finally got thru.i was told to ring yet another line.im actually dealing with late mothers estate and the lack of empathy and understanding wasn't there.i also have to mention that a disgusting lady called me .such a bad attitude.infact it was so bad I couldn't talk to her .she was shouting and clearly seemed feedup.i wish I got name .I just called with my info as it was asked in letter.the letter seemed straight forward but not wen I called on Tues 30th sept .she was being difficult and jot helpful e.g
Instead of asking me clearly for national insurance number she says have you no interim to which I asked her to repeat and that I'm not sure what that is but I do have my national insurance card.this is very sad time in my life right now.iam so sorry I got to deal with this ridiculous company.where are the staff what the heck is going up there.listen if you lot are busy why don't you make things easier .if u don't want to talk to the customer then why make us chase you for a silly link to upload details.
I wish to god that I have to deal with them and that I got such bad service .is it because we have to deal with you that you feel the need to treat people so poorly.furthermore why is it no one has responded .you are obviously holding funds that are not yours .well I reported this to the government already.im really not expecting much from this situation however I do know if it's funds that you are supposed to distribute correctly.from what I see it's on par with Hermes delivery service.meanwhile I'm having problems getting my form passed .the letters asked for certificates and until I contacted you all I wouldn't of known anything and now I'm non the wiser and they still have my mothers money .
I really am shocked and disgusted this is how things are done I really do hope someone does their best to straighten you all out because from ratings .it's more than bad

My wife has a Sunlife Financial of Canada Final Salary scheme administered by Hymans which has been in the process of transferring out for nearly 6 months!! Despite logging a complaint via my IFA which Hymans have missed the deadline for a response, they continue to 'fob off' with various excuses just to get you off the phone. They promise to call back... they never do. They advise that a VM message was left... It never was. How this company is still administering pensions is a complete mystery. This company is an absolutely disgrace and should be avoided at all costs.

Just unbelievably slow to do anything. Took 3 months for a retirement quote for a kingfisher final salary pension. I want to commence my pension now since getting the quote. They state all documentation can be submitted online which I have done a while ago . I’m still waiting for them to even acknowledge documentation uploaded electronically, let alone action it. Do they even have any competent staff at all or are they all AWOL pretending to WFH whilst doing nothing at all, or use some substandard outsourced service which is not being managed properly against clear SLAs. Bring people back into the office 5 days a week or put them on a PIP, manage outsourced contracts against clear deliverables and SLAs. I reckon they need some improved automation and could replace their entire staff with AI and still give a better service.