Hymans Robertson LLP Avaliações 135

Just unbelievably slow to do anything. Took 3 months for a retirement quote for a kingfisher final salary pension. I want to commence my pension now since getting the quote. They state all documentation can be submitted online which I have done a while ago . I’m still waiting for them to even acknowledge documentation uploaded electronically, let alone action it. Do they even have any competent staff at all or are they all AWOL pretending to WFH whilst doing nothing at all, or use some substandard outsourced service which is not being managed properly against clear SLAs. Bring people back into the office 5 days a week or put them on a PIP, manage outsourced contracts against clear deliverables and SLAs. I reckon they need some improved automation and could replace their entire staff with AI and still give a better service.

If I could give 0 stars I would. My dad passed away in December and paid into his pension all his working life, most of it for Clarks in Street. Mum's solicitor has provided information time and again. His letters/correspondence has been ignored. He has also written letter of complaint and gotten nowhere. As it's not really part of the probate, he has stopped dealing with it as getting nowhere. Mum is entitled to sone of dad's pension and is still waiting 8 months later. She's really upset and doesn't know which way to turn. One office wants one thing, then a different office asks for the same thing again. We've had another load of forms to fill in asking for documents yet again. Was thinking of Watchdog or similar myself. They are the shi**est company. Solicitor has had trouble with them in the past with other clients. Why be this way?
UPDATE: resolved end of September. Finally got payment. No letter or apology. Mum went in and saw local MP. Coincidence???

We have been waiting for over a year for information about my late Brother's pension and was is due. Our solicitor has been writing almost weekly to them and if we receive anything at all (which is rare), it is only to say we are looking into it. This is appalling service in the 21st century and shocking in that they deal with bereaved families in such a poor manner. Maybe I should get the press involved in this very shoody company and ensure that their very poor service is exposed to the wider public (BBC watchdog me thinks!!)

I only have a small pension with Wimpey Construction, now Taylor Wimpey, but getting an statements, which they are legally obliged to do, is a joke. I have no idea of the value of my fund. I've been fobbed off for years, so this time i will take it to the Ombedsman. I have two other little pension schemes, which have apps and I can see the growth and withdraw if I so wish. This company uses security as their excuse. What pension provider will not tell you how much you have, even after going through a rigorous security check......well Hyman Robertson won't. I was told it can take up to 2 weeks to get an estimate. Still waiting.

Avoid avoid avoid!! Took me over a year to get my dad’s full pension. 3 times they got the fee wrong. Told me there was nothing in pension pot. Then every time I questioned them about it a new fee would come back. I couldn’t believe how amateur they are. The figure still isn’t right. They will try anything possible to avoid paying your pension. Customer service is shocking! So rude and arrogant. Will be taking this further

I’m absolutely disgusted with the whole process works, you would think that with over 100 years experience,1400 experts they would have got there act together by now. It’s a constant battle to get anywhere with these people. Dragging their heels at every opportunity. You are playing with people’s lives. I would rather deal with an imbecile because they would probably do a better job then these cretins.

I have a company pension through Channel4 of 24 years and I reach retirement age within a year. After over 4 months of try to get information out of them so I can take my pension, they have so far just brushed me off. I have no information or valuation. Clearly they do not value their customers. Dealing with them has been a 100% negative experience. I would advise against using this company.

I had to use this company to retrieve a pension, from day one it was a very negative experience. Took for ever to get through on the phone. I had to withdraw my pension in 2 parts all in all it took nearly 6 months to get the whole thing sorted and actually have the money in my account .
The first part arrived on the date they stated I left it a few weeks and then called them to ask about the remaining amount only to be told they had processed all I was entitled to and that the account had been redeemed. We are talking 1000's of £'so. When I questioned the gentleman on the phone he got agitated and said he wasn't prepared to discuss the matter over the phone and I'd have to wait for a written explanation.
I didn't rest as it was half of my pension pot missing . I called a couple of days later and spoke to a lovely young lady who after investigating where my money was , she told me that the payroll had made a mistake and that both parts of my pension should have been processed at the same time and it was an error on the payroll department.
I do wonder what this company are doing as had I not perssued it where would my money have ended up .
Why a company as big as my ex employer are ,they choose to use such an incompetent solicitor as these .
Eventually I had all I was entitled to safely in the bank .

This company is so bad. Been trying to locate lost pension since January 2025. Told couldn’t locate me do sent document that was sent to me back in 2022 from them to say they had located me. Then asked to log onto a link provided by them to upload confirmation of my ID. Only for it not to work. Took a few more weeks and emails before getting another link which did work. Told would take 4-6 weeks for transfer figures from the actuaries. Explained may not transfer yet but would like a pension statement to see my information which was told would be 1 or 2 days. Now 4 weeks in and still nothing. Rang and emailed again to be told it could be longer and can’t send statement as need actuaries to come back with figures. How can that be right. This is a company that has all my information but isn’t telling me nothing. I could take pension from Age 55 which was back in December but basically told ring back in 2 weeks if not had any information sent by then although they did mention there is still no guarantee that I will get this information in 2 weeks time as the person I spoke said it’s an outside firm dealing with the figures. When question who he didn’t know. This is my pension and I should be able to get figures within a week not 4-6 weeks and I should also be able to get a pension statement as they should be available every year. So why can’t I access this information. Everything feels wrong about the information provided by this company.
0 stars as told information from a member of staff was incorrect and thry shouldn’t be telling me it would be 1/2 days for a statement to come through when really it should be. Not to have no information about my pension worries me.

Absolute rubbish start with this customer service is useless trying to claim my pension cash back rung them twice waited for email to say they had received my documents they said they sent me an email and then admitted they didn't after I said I was going to a financial ombudsman I was advised by a legal person at my works I am waiting for more information from them I can see me going to financial ombudsman if something isn't sorted I also have contacts at the BBC

Trying to move a very small pension of around 14k to my SIPP. Wow £500 fee hidden as a transfer quote? I can look up my pension fund value in one click. Assuming an admin team member earns £250 a day, this works out as 2 full days to get a valuation? One for the Pension Ombudsman, consumer duty perhaps? Perhaps you can reply as to how you justify the charges?

"Please note it is the Scheme's policy to only provide a transfer quote free of charge once per 12 months. A fee will then be levied for each subsequent request by (and then provided to) a member within a 12-month period. Please be advised that this period commences from the date of our quotation. The fee for each additional transfer quote is £500.00.

I have a very small pension with them. Last year I thought I would enquire about how much it was worth exactly and my options.

For the first few times trying to call them, I was put on hold then swiftly told no advisors were available before being disconnected. I left my details when asked to do so, but no one called me. When I eventually got someone to speak to, I was told an information pack would be emailed to me. Some time after, I received this via email with no decision forms attached. Again I called and emailed, I was sent out an information pack in the mail, Again no decision forms enclosed. I had decided to take all of my money as it was such a small amount.

This all started in October 2024. At the beginning of December 2024, I was promised that the correct forms would be sent out, I went on holiday for a week, came back and had received nothing. I called again and was told the forms would be sent out and it would take a month all in to receive my money.

After sending the decision form back, a month later I had heard nothing, this was February 2025. I called again and was virtually laughed at when I said I had been told everything would be settled in a month.

I contacted them again in March to find out the progress and said I would be taking this to the pensions ombudsman as I wasn't happy with the way they were dealing with thing's. A couple of days later I was sent an email explaining the final amount I would receive, I only had to fill out part 1.3...maybe you have already guessed, this part was not attached. I have now waited 5 working days for a response. I contacted the email address that most have been asked to use on trustpilot yesterday, unsurprisingly I have had no response from that.

6 months ago I started this process, I have never know such an incompetent company.

I am extremely suspicious of the way they are conducting themselves, seems to be a theme of 'forgetting' to attach documents, these 'delays' experienced by most seem quite sinister to me now. As most have said here already, I would encourage people to report them to the pension ombudsman and get them to look into their practices.

I also agree with the person who questioned the responses given to reviews blaming a 'third party'. You have contracted this company so the blame is with you ultimately so stop trying to hide behind that, we are not stupid.

Zero stars... They are without doubt the worst company I have ever dealt with. Repeatedly sent documents and after weeks of delay say they want a different one, or that document wasn't correct. Always citing agreement with trustees and their standard terms. Simply do not care at all. Pension due to 90 year old mother has not been paid for 4 month's! C&J Clarks should be ashamed of the way their pensioners are treated, shame on you...

In reply to Hymans response. Firstly, interesting you can reply immediately to an online review, but do not respond to emails and phone calls? Secondly, there are already 2 complaints in place, which apparently take at least a month to look at.

Hymans do not pay your pension on time and on the agreed date and have no clear policy available to read on their website about adding on interest payments if they do decide to drag their heels. The Pension Ombusman recently ruled that all pension providers should provide this information and not to give interest to customers on late payment of pensions is quote: "inequitable" (e.g. compare with base rate plus 8% is the way the Govt charges you if you're late making a pension payment to them).
My first monthly pension payment was made on 6th March, but not the 25% tax free withdrawl amount which was over £100,000 and due also 6th March. When I called to complain, (as they do not answer emails - terrible customer service by the way), "Oh sorry we've got a big back log of payments due - I can see it should have happened, now you've flagged this I'll try to get the payment prioritised" This is supposed to be a reputable finance company. If they do this trick for everyone it's worth millions to them in interest.

Nothing changes with this company this is my second
time of writing a review the previous has disappeared
It is now nearly 12 months trying to recover money owed just one delay after another other more information the trustees require .The admitted responsibility 4 months but still waiting for payment.
Clarkes should look at these people and take there pension scheme some where else as this company has no clue how run the business

I've been trying to speak to someone at this company about my pension for 3 months now (4th Nov 2024 to 28th Jan 2025). I've sent six e-mails and phoned multiple times; after waiting in a phone queue it goes to answerphone and disconnects.

I dont even want to give one Star! Truly terrible experience YET AGAIN from a company that couldnt punch its way out of a paper bag. Why oh why did Clarks outsource its Pensions department to Hymans is beyond me. Trying to get information via a pension enquiry form is like pulling teeth. Emailed and called countless times, either no answer or 'we will be in touch shortly' its MY pension and I want to know specific information that should be available at a touch of a button. WHY is it so difficult to get the information about MY money???!!! I think your trust pilot reviews speak for themselves.

Truly the worst customer experience of my life. I first contact Hyman Robertson in January this year to start the withdrawal of my pension pot, nearly 11 months later, I feel no closer to receiving my money, yes my money not Hyman Robertson money.. Every excuse under the sun has been offered for the lengthy delays and the excuses have been unbelievable. I will be reporting them to the financial ombudsman for their misconduct. I recommend more people take this route as well.
Customer service is appalling with staff not being able to answer simple questions.
So Hymans Robertson requested I send them an email, which I did immediately and 7 days later I still haven’t got a reply.
They can’t blame that on third party administrative services.
What a pitiful company. They need to be investigated for their actions in withholding funds.

Wow shocking… moving my pensions to Pension Bee, all previous pensions were smooth and easy to move. Hymans though who believe “ transferring your pension is a complex decision” decide to send a thick envelope with dribble, killed a rainforest to supply the paper and have made the forms and process as complex as possible to let’s be honest put a person off from transferring out your money. Embarrassing company!

Worst company ever. Took me over a year to get my dad’s pension and I still haven’t got the full amount. They make mistake after mistake after mistake! They even told me there was no money in the pension pot. It’s laughable how bad they are. They delay and delay and sell everything. Ignore emails ignore phone calls. They need investigating because they are nothing short of cowboys. Do no trust them!! They will lie and lie and lie over and over again.