Iced London Avaliações 

68
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Pendant was perfect not 1 thing wrong with it. Any jewells I buy from now on are gonna be brought from iced. Customer service sets levels and the attention to detail on the piece is crazy! Well worth... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot recommend this enough! The whole process from placing the order to having the amazing jewellery delivered was fantastic. Amazing customer service with clear communication and added personalis... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a slight issue with a product I ordered and when I messaged about it I was not even expecting a reply just like most other brands. However, I was pleasantly surprised with quick, thoughtful, and... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Do not waste your money here you will never get the jewelry. They’re great at responding with stories about why your jewelry hasn’t come or it’s coming next week or whatever excuse they have. There’s... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheiro

Escrito pela empresa

At Iced London, we're not just creating jewellery – we're crafting a lifestyle. Born out of a love for hip-hop and sports culture, our brand was founded on February 1st, 2019, with the vision of offering high-quality, stylish jewellery that caters to a diverse clientele. We believe that everyone should have the opportunity to express themselves through exceptional jewellery. That's why we're dedicated to offering a range of affordable and luxury options, crafted from materials such as moissanite, diamonds, silver, and gold. Our commitment to quality, innovation, and customer satisfaction is at the heart of everything we do.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(68)

25 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Customer Service!!!

I live in DC and ordered two items from Iced London. Not only did I receive exceptional customer service (which is very important to me) I got my order relatively fast! You can tell this is a professional operation. I’ll definitely order from them again!

10 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Shiny but lose

I bought some earrings and I never thought they are shiny like that It was really worth it. The one problem is that i think the left diamond if the earring is lose like when I tip on it, it makes a clicky sound ain't a big problem tho just bit annoying.

6 de junho de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you for your review Jayden! Glad to hear you like your new earrings from us.

Send us a video of the loose earring via Instagram or WhatsApp, we will look into this issue for you regarding one of the loose earrings. If it is loose we will send a replacement out right away.

Thanks,
The Iced London Team

Avaliado com 5 de um total de 5 estrelas

A+ brand

A+ brand! From quality to communication to time, all A+. Thanks again

31 de maio de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you!

Avaliado com 5 de um total de 5 estrelas

Outstanding jewellery & customer services

Honestly can not thank these guys enough the quality of their jewellery and services is absolutely unreal i recently just had my fiancés diamond gold chain refurbished and i can not believe how unreal its turned out i couldnt recommended them enough i will be buying more jewellery and using the full restoration service annually absolutely amazing thank you so much ♥️

15 de maio de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you so much for the kind words Alexandra! Glad to hear you're happy with our service, this is what we strive for. I look forward to assisting you again soon, I'm always just one message or phone call away!

Avaliado com 1 de um total de 5 estrelas

Do not waste your money here you will…

Do not waste your money here you will never get the jewelry. They’re great at responding with stories about why your jewelry hasn’t come or it’s coming next week or whatever excuse they have. There’s plenty of other websites when you can have your jewelry within a week or two I’ve been waiting over two months to get a piece of jewelry that I’ll never get I don’t like to leave reviews, especially bad ones, but this has gone way way too far. It’s very unprofessional and unsettling, especially as much money as I paid for a piece of jewelry that I probably won’t get.

19 de março de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Hey there,

Thanks for your feedback. We’re sorry to hear about your experience.

We’ve looked into this but couldn’t find your order details. We send weekly updates via email to all our customers who buy anything bespoke or made-to-order, and while there can sometimes be rare delays, most orders are delivered within the expected timeframe.

If you’re still waiting on your piece, please reach out to us directly at info@icedlondon.com with your order number — we'll get this sorted for you right away.

Appreciate your patience and hope to hear from you soon.

Avaliado com 5 de um total de 5 estrelas

I made a custom order with Iced London…

I made a custom order with Iced London and when i received the item it was exactly what i wanted and the quality was really good all through the process the communication was also really good would recommend and will also be ordering again

4 de março de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you so much for the great feedback it means the world to us!

I'm glad you’re happy with the piece and the whole process from start to finish. It was a pleasure bringing your idea to life and we can’t wait to work with you again on your next project.

Appreciate you being part of the ICED LONDON family!

Avaliado com 5 de um total de 5 estrelas

Pendant review

I ordered a pendant and it took around 7 weeks to arrive. Customer service were quick to reply to my queries and gave me an accurate estimate. My partner loved the gift so it was worth the wait! I would definitely recommend

7 de março de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thanks for taking the time to leave us a positive review Laura! Always here to help if there's anything you need :)

Avaliado com 5 de um total de 5 estrelas

10/10

I have worked closely with iced London on 4 custom pieces of jewelry and am always impressed by the quality. Their attention to detail and customer service truly set them apart from other jewelry companies doing similar things. Do not hesitate if you are considering purchasing from here!

21 de janeiro de 2025
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Truly appreciate you taking the time to leave this!
It’s been an honour working with you on each piece, and we’re proud to have earned your trust. Attention to detail and taking care of our clients is what we’re all about, and it means a lot to hear it recognised.

Can’t wait to create more with you soon! 👊

Avaliado com 5 de um total de 5 estrelas

Amazing Work

Down to earth type people, and will definitely make sure you get your money’s worth. And he will be there every step of the way to make sure what ever you want is exactly the way you want it. Their work is Solid, they dont cut corners. Definitely will be buying again. Shipping is fast too, i got my piece in two days from london to the carribean. 🔥🔥

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Appreciate you big time Shawn!

We’re all about making sure every piece is exactly what you had in mind, and it’s great to hear you felt that throughout the process. Solid work, no corners cut — that’s the standard here.

Glad your piece landed fast and clean all the way to the Caribbean. Can’t wait to create more for you soon!

Avaliado com 3 de um total de 5 estrelas

....

This company is a complete scam and I imagine all the positive reviews were paid for by them. I ordered a pair of earrings back in 2022 which I have still NEVER received to this day. Their customer service initially replied to me when I enquired about where my item is and to update my shipping details, and then went completely silent after that. I followed up multiple times regarding my order to absolutely no avail. Please avoid this absolute scam of a company.

Update: Due to this review, they contacted me and apologised for what they described as an oversight on my order. 2 and a half years later, I have finally received a refund for my order.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Hello Mr Boliston,

Thanks for your feedback.

I have looked up your information and cannot find anything on our system. Could you kindly email me a screenshot of your order confirmation, or your order number? We will look into this immediately incase it was an oversight on our end, however I am almost certain you’ve written this review about the wrong company by mistake.

We have a solid reputation built over nearly six years and scamming someone over a small pair of earrings is the last thing we’d do.

Our email is info@icedlondon.com. Please send it so we can look into this immediately and clarify any confusion.

Thanks,
The Iced London Team

Avaliado com 5 de um total de 5 estrelas

I’ve owned my iced Cuban for 11 months…

I’ve owned my iced Cuban for 11 months now and even after daily wear it is still looking brand new… my main worry with buying a piece like this was that the stones would soon fall out. After 11 months every single diamond is still in place like new and I’m amazed. I can’t praise iced London enough 🤜🏼🤛🏼

17 de novembro de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you for your kind words! We strive to provide high-quality jewellery and ensure that each piece maintains its perfect condition. We appreciate your feedback and will continue to work hard to exceed your expectations.

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, able to be worn with anything and sustains the time

28 de outubro de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thanks for your review! Wear in good health :)

Avaliado com 5 de um total de 5 estrelas

Great jewellery and great service

Second time I have bought from Iced London, they have become my permanent jeweller. Great service from start to finish, salute to Mo and the team. Nothing but 5 star service.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you George! We really appreciate it :)

Avaliado com 1 de um total de 5 estrelas

They won‘t give you a refund of the…

They won‘t give you a refund of the actual product price.

I ordered a bracelet which was too small,
I sent it back and they only gave me a 80% refund of the price (excluding shipping)

Never experienced something like that

26 de setembro de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you for your feedback.

To clarify, we provided a full refund for the product itself. The only amount not refunded was the shipping cost, as outlined in our policy. Shipping fees are non-refundable, which is a standard practice.

If you have any questions, please feel free to contact us. We're happy to help.

Best regards,
The Iced London Team

Avaliado com 5 de um total de 5 estrelas

Great product and customer service

I purchased a item from them and it was the wrong size. However, after speaking to someone in the team, who was very professional and dealt with my concerns promptly. I would deffo recommend iced London for their remarkable items and outstanding professionalism. I’m very pleased with the outcome and awaiting for them to arrange for an exchange. Thank you iced London for being proactive and making sure my concerns were yours.

15 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Custom pendant 10000/10

Custom pendant 10000/10, good communication , quick turnaround and final result better than expected. Highly highly highly recommended - and affordable too

30 de agosto de 2024
Avaliação não solicitada
logotipo da Iced London

Resposta da Iced London

Thank you for the positive review and your loyalty! It was our pleasure to turn your vision into a reality. We look forward to assisting you again soon.

- The Iced London Team

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