Pendant was perfect not 1 thing wrong with it. Any jewells I buy from now on are gonna be brought from iced. Customer service sets levels and the attention to detail on the piece is crazy! Well worth... Ver mais
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Veja o que dizem as avaliações
I cannot recommend this enough! The whole process from placing the order to having the amazing jewellery delivered was fantastic. Amazing customer service with clear communication and added personalis... Ver mais
I had a slight issue with a product I ordered and when I messaged about it I was not even expecting a reply just like most other brands. However, I was pleasantly surprised with quick, thoughtful, and... Ver mais
A empresa respondeu
Do not waste your money here you will never get the jewelry. They’re great at responding with stories about why your jewelry hasn’t come or it’s coming next week or whatever excuse they have. There’s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Iced London, we're not just creating jewellery – we're crafting a lifestyle. Born out of a love for hip-hop and sports culture, our brand was founded on February 1st, 2019, with the vision of offering high-quality, stylish jewellery that caters to a diverse clientele. We believe that everyone should have the opportunity to express themselves through exceptional jewellery. That's why we're dedicated to offering a range of affordable and luxury options, crafted from materials such as moissanite, diamonds, silver, and gold. Our commitment to quality, innovation, and customer satisfaction is at the heart of everything we do.
Informações de contato
Battersea Power Station, Circus Road S, SW11 8BZ, London, Reino Unido
- info@icedlondon.com
- icedlondon.com
4,4
Excelente
68 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impressive well made jewelry
Impressive well made jewelry, arrived on time with good communication from the company! Look forward to my next purchase thank you!
27 de junho de 2024
Avaliação não solicitada
Resposta da Iced London
Thank you Matthew! We appreciate your trust. Enjoy your pieces - we look forward to assisting you again soon.
- The Iced London Team
Great communication
Great communication, great products, fast delivery.
15 de maio de 2024
Avaliação não solicitada
Resposta da Iced London
Thank you Nicholas! Wear in good health.
Best regards,
The Iced London Team
Delivery on time and the quality of my…
Delivery on time and the quality of my item was just wonderful absolutely love my purchase and I will be buying from here again definitely
2 de maio de 2024
Avaliação não solicitada
Resposta da Iced London
Happy to hear you love your new pieces from us! We look forward to assisting you again.
- The Iced London Team
Great quality
Ice London made me feel good about going thru them they were professional quick to reply back and the quality of the pieces are amazing they don’t cut any corners !
8 de abril de 2024
Avaliação não solicitada
Resposta da Iced London
That's what we do my man! Thanks for the positive review. See you again soon.
- The Iced London Team
The chain and bracelet that I purchased…
The 15mm moissanite chain and 12mm mossanite bracelet that I purchased came out good. The diamonds and the gold are very detailed. They did a great job manufacturing and designing both items.
21 de março de 2024
Avaliação não solicitada
Resposta da Iced London
You made a great choice! Thanks for the positive review Tyre :)
Honestly
Honestly, there’s nothing less than 5 stars to give, and would be 6 stars if possible.
When I got the pieces bought I couldn’t stop admiring, looking and wearing them.
One can easily tell and see the quality speaks for itself. I have bought a lot of pieces for years and I can categorically say these were one of the best. Only thing I can say is that we need more pieces available to purchase from.
Thank you for your great service and masterpiece.
25 de março de 2024
Avaliação não solicitada
Resposta da Iced London
Thank you so much for the kind words. Happy to hear your appreciation for our craftsmanship!! Wear in good health, and if there's anything else you need, we're always here to help.
Best regards,
The Iced London Team
Service
Great service very rapid with email response and good quality within the items
8 de março de 2024
Avaliação não solicitada
Resposta da Iced London
Thanks Marli! Enjoy your new items :)
Pendant is excellent and they have…
Pendant is excellent and they have great response time
17 de janeiro de 2024
Avaliação não solicitada
Resposta da Iced London
Thank you for your positive review Jeff! Enjoy your new pieces :)
Iced London will try to take your money and scam you
I made a 60% deposit for a custom pendant I had been discussing with Mo (CEO of Iced London) via email. I made the deposit and confirmed if he got it via email. Mo confirmed he got it and then told me I had to pay the additional 40% upfront via PayPal Friends & Family or they would not create my custom pendant. I told them I would not be doing that and maybe consider it at a later time and asked for a refund. That was the last I heard from Mo and Iced London. Instead of making my pendant or refunding my money, Mo uploads a tracking number a day after telling me my custom would not be made if the remaining 40% was not paid upfront. Iced London states they take 4-6 weeks to make custom pendants. How did I pay the 60% deposit on 12/25/23 and you sent me something via FedEx 12/26/23!? On top of the fact they said they would not make the pendant until everything was paid upfront. Iced London clearly tried to scam me by sending something random in the mail just so the tracking can say delivered. They tried to use the PayPal grey area where buyers are not protected on custom orders. As long as any custom order paid via PayPal shows as being delivered the buyer is not protected and the seller will win any dispute made via PayPal. Luckily I was aware of all PayPal rules and regulations and did not accept delivery of the package. The package was sent back to Iced London by FedEx and now I am waiting for PayPal to process a refund. I would not do business with Iced London! Once they get your money they will ignore you like you can't see they're active on their Instagram posting new products and replying to comments. I emailed, DM'd and even texted them multiple times. No way they did not see any of those. They just chose to ignore me and try to take my money. DO NOT DO BUSINESS WITH ICED LONDON!!! They're are plenty of other companies out there.
25 de dezembro de 2023
Resposta da Iced London
Kye,
It's important to provide clarity on the sequence of events.
You initiated a custom pendant order, agreeing to a standard practice of a 60% upfront deposit. This deposit is non-refundable, as it covers part of the costs associated with creating personalised pieces.
However, you chose to cancel your order and initiated a payment dispute, which resulted in a refund of your deposit. At this point, we had already invested significant time, effort, and resources into crafting your custom pendant based on your initial order.
In an effort to uphold our commitment to customer satisfaction, we made the decision to ship the completed pendant to the address provided, despite your payment dispute and refund. We were informed by FedEx you refused delivery, creating a situation that not only undermined our trust but also incurred additional expenses for our business.
Our policy exists to ensure fairness and transparency in our business dealings, taking into account the custom and non-resalable nature of such products.
Your actions, including initiating a payment dispute after us completing your item and then refusing delivery, have resulted in a financial loss for our business. We take pride in conducting our business with integrity and do not condone deceptive practices.
Given the circumstances, we have no intention of engaging in future business relationships with individuals who engage in such deceptive practices such as yourself. We will continue to maintain the highest standards of integrity and professionalism in our operations.
Thank you for sharing your experience.
10/10 service and product
Well made product and the service and delivery were great.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Iced London
Dear Louie,
Thank you for your review! We're delighted to hear that you found our product well-made and that you had a great experience with our service and delivery.
Your satisfaction is our priority, and we appreciate your support.
If you ever need anything else in the future, please don't hesitate to reach out. We're here to assist you.
Best regards,
Faris
I recently had the pleasure of making a…
I recently had the pleasure of making a purchase for a custom pendant at Iced London.
Not only is their customer service top notch but the quality of their jewellery is outstanding.
What truly impressed me was their ability to create the custom piece exactly as I envisioned.
A brand that not only meets but exceeds expectations. Highly recommended
16 de setembro de 2023
Avaliação não solicitada
Resposta da Iced London
Dear Sam,
Thank you for your review! We're delighted to hear about your recent experience with Iced London and your custom pendant purchase.
It's wonderful to know that you found our customer service to be top-notch and that you were impressed with the outstanding quality of our jewellery. Creating custom pieces that match our customers' visions is a priority for us, and we're thrilled to have met and exceeded your expectations.
Your recommendation means a lot to us, and we appreciate your support. If you ever have more jewellery needs or if there's anything else we can assist you with, please feel free to reach out. We're here to serve you.
Thanks again for choosing Iced London!
Best regards,
Faris
Great product and Communication
Great product, and great communication from IcedLondon. I also asked for a last minute engraving and they got it done without any issues. Very pleased with the bracelet I received and IcedLondon as a whole, 10/10
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Iced London
Thank you for your fantastic review! We're thrilled to hear that you're pleased with both our product and the communication you experienced with Iced London.
We understand that sometimes special requests like last-minute engravings are important, and we're delighted that we could accommodate your needs without any issues.
Your satisfaction is our priority, and we're here to assist you with any future jewelry needs or requests you may have.
Once again, thank you for choosing Iced London, and we look forward to serving you again in the future.
Best regards,
Faris
Speedy service and great customer…
Speedy service and great customer support
20 de dezembro de 2023
Avaliação não solicitada
Resposta da Iced London
Dear Jonathan,
Thank you for your feedback! We're glad to hear that you found our service speedy and our customer support great.
Best regards,
Faris
Quality over Quantity
Alll my orders have been a blessing because they was guaranteed exactly what i wanted never have iced london failed me my last recent purchase was cuban bracelet then im going for cuban chain next but if you want quality go with iced london they are the best no competition beats them I applaud you guys for your buissness and product
Purchases : 2 rings 1 pair of earrings & 1 cuban bracelet all moissanite
5 de dezembro de 2023
Avaliação não solicitada
Resposta da Iced London
We truly appreciate your heartfelt feedback! It's wonderful to hear that all your orders with Iced London have been exactly what you wanted. Your satisfaction is our top priority, and we're thrilled to have met your expectations consistently.
Thank you for choosing us for your purchases, we look forward to serving you again, and we're excited for your upcoming Cuban chain purchase. Your kind words and loyalty motivate us to continue delivering the best quality and service.
Bella
Excellent service
My son is going to be so pleased with his Cuban chain, it’s very good quality and will look fab when worn. Great communication and very polite messages from ‘Mo’ when I had not input my address properly- he was pro active in getting in touch to ensure I received my order. Will def shop here again- thank you
18 de novembro de 2023
Avaliação não solicitada
Resposta da Iced London
Hi Alison,
Thank you for your wonderful feedback! We're thrilled to hear that your son will be delighted with the Cuban chain, and we're delighted to know that you found it to be of excellent quality.
We're committed to providing great communication and ensuring a smooth shopping experience. It's fantastic to hear that "Mo" proactively reached out to address any issues with your address, ensuring you received your order.
We're looking forward to serving you again in the future, and thank you for choosing Iced London. Your satisfaction is our priority, and we appreciate your support.
Kind regards,
Bella
Resposta da Iced London
We're thrilled to hear that you loved your custom pendant! It was a pleasure creating something unique for you. If you ever have more ideas or need our services in the future, don't hesitate to reach out.
Warm regards,
Isabella
Good bracelet
23 de outubro de 2023
Avaliação não solicitada
Resposta da Iced London
Thank you! We're delighted to hear that you liked the bracelet. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.
Warm regards,
Isabella
Ordered a pendant and it was absolutely…
Ordered a custom pendant and it was absolutely amazing! Took about 5-6 weeks to get but that was expected per the shipping description on custom products But I’m pretty satisfied. Definitely a returning customer
15 de outubro de 2023
Avaliação não solicitada
Resposta da Iced London
Thank you so much for your review! We're thrilled to hear that you found your experience to be amazing. We appreciate your patience during the time we made your custom piece - we're glad it met your expectations. We look forward to serving you again as a returning customer!
Warm regards,
Isabella
Great buy
Awesome piece with a great and delivery was on time as well. Would definitely make another purchase
14 de outubro de 2023
Avaliação não solicitada
Resposta da Iced London
Thank you for your positive review! We're glad to hear that you were satisfied with your purchase and our on-time delivery.
We look forward to serving you again in the future.
Warm regards,
Isabella
Iced London Product review
I was in the market for jewelry and I came across Iced London. I was thoroughly impressed by both the exquisite designs and the impeccable customer service. The website showcased a variety of innovative bespoke designs blending culture and beautiful presentation. The attentive and knowledgeable staff ( Faris ) ensured that my one of one bespoke design would be a memorable one. During the beginning stages Faris did great job by providing excellent recommendations and customer service ensuring my satisfaction. It took about a month to receive my product but I was blown away. The cad design had nothing on the real thing. I can’t recommend Iced London enough for a fantastic experience and amazing jewelry
25 de novembro de 2022
Avaliação não solicitada
Resposta da Iced London
Thank you for choosing Iced London and sharing your fantastic experience Anthony! We're thrilled you found our jewelry exquisite and enjoyed our customer service.
Your kind words about the brand and our team mean a lot. We're glad you appreciated our recommendations and that your bespoke piece exceeded expectations.
We can't wait to serve you again!
Warm regards,
Isabella
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