We recently bought plasterboard and some insulation from this online shop. Normally I don't write reviews, but this time my experience exceeded all expectations. I called them on Friday to check if th... Ver mais
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What helpful people! Special thanks to Loreta in the office . Her patience is exemplary. She is an asset to Insulation Wholesale. Driver rang when getting near . All safely off loaded , stored &... Ver mais
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We ordered a large amount of insulation for a renovation project we are working on. Lovely driver ,very helpful but only half the load. Company rectified it very quickly and the rest of it turned up t... Ver mais
A empresa respondeu
Perfect. Great prices that compete with all the industry specialist suppliers, and I buy in full artic loads direct from the manufacturers too! Returned to my business premises to find the pallets... Ver mais
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Detalhes da empresa
Escrito pela empresa
Insulation Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 350 products such as PIR insulation boards, glass wool and acoustic insulation, polystyrene insulation and screeding products at low wholesale pricing and second to none customer service.
Informações de contato
Unit A, The Triton Centre, Weston Avenue, West Thurrock, RM20 3FN, Grays,Essex, Reino Unido
- 0203 318 7316
- support@insulationwholesale.co.uk
- insulationwholesale.co.uk
4,8
Excelente
934 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Great customer service
From ordering to delivery all went quick and smooth. Easy to navigate website to great delivery driver. I was told a delivery day and the driver even gave me a call with an hour notice of his arrival. Made planning my day so much easier.
29 de novembro de 2023
Resposta da Insulation Wholesale
Dear Justin,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that your entire journey, from ordering to delivery, was quick and smooth.
It's wonderful to know that our website was easy to navigate and that our delivery driver provided excellent service. We understand the importance of communication, and we're glad that the driver's call with an hour's notice helped you plan your day more effectively.
We appreciate your business and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Perfect
Perfect. Great prices that compete with all the industry specialist suppliers, and I buy in full artic loads direct from the manufacturers too!
Returned to my business premises to find the pallets dropped in an ideal location, without any need to call me either. Some delivery drivers still have common sense. First of many orders
7 de dezembro de 2023
Resposta da Insulation Wholesale
Dear David,
Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect experience with us. Your feedback about our competitive prices and hassle-free delivery process is greatly appreciated.
We take pride in providing value to our customers, and we're glad to have met your expectations, especially when it comes to the smooth delivery of your order. We look forward to being your go-to supplier and are excited to fulfil many more orders for your business.
Thank you for choosing us, and we're honoured to be a part of your business success!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Anil,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service quick, reliable, and at a good price.
Customer satisfaction is our top priority, and we're pleased to know that our efforts to provide efficient and reliable service are reflected in your feedback.
We appreciate your business and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Quality service
Quality service. Speedy delivery. Value for money.
Definitely recommend
28 de novembro de 2023
Resposta da Insulation Wholesale
Dear Terence,
Thank you so much for your fantastic review! We're thrilled to hear that you found our service to be of high quality, with speedy delivery and great value for money. Your recommendation means a lot to us.
We take pride in providing top-notch service, and it's always rewarding to receive positive feedback from satisfied customers like yourself.
We appreciate your business and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Very Efficient Service
The whole experience from ordering on line to delivery was simple and quick. Communications were prompt and very helpful.
23 de novembro de 2023
Resposta da Insulation Wholesale
Dear Simon,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that your entire journey, from placing the order online to the delivery, was simple and quick.
Our team works hard to ensure a seamless and efficient process, and we're thrilled to know that our communication was prompt and helpful. Your feedback is greatly appreciated, as it motivates us to continue providing excellent service.
We truly value your business!
Best Wishes,
Alina Merkul
Head of Supply Chain
Outstanding beyond expectation.
I apologise it's been a few weeks, but we would like to say a very BIG THANK YOU to your Customer Service Driver who Delivered our order for the Plasterboard.
We originally ordered 2.4m Boards, but you only had 2.7m so they Kindly sent them to us at no extra charge.
The Customer Service was extremely polite and helpful in trying to accommodate the urgency of my delivery and fluctuating availability.
Our Road is very difficult to navigate in anything much bigger than a Large Van really. So when your Driver phoned and said he was arriving.....on the Fork Lift - because he had to park the Lorry many streets away, we were already impressed.
I am sure many other drivers or Companies would have said 'NO ACCESS,' But we think your Driver went Well Above and Beyond what would have been reasonably expected to carry out the final delivery of the materials to our driveway
Please pass on our gratitude to him and your company and thank you for an excellent service at the most competitive price.
Daria Willis
13 Cambridge Road
ME2 3HW
23 de novembro de 2023
Avaliação não solicitada
Resposta da Insulation Wholesale
Dear Daria,
We sincerely appreciate you taking the time to share your experience with us, and we are delighted to hear about your positive encounter with the delivery driver and our customer support team.
It warms our hearts to know that our driver's efforts to navigate the challenges of your road were recognised and valued by you. Going above and beyond to ensure a smooth delivery is something we continuously strive for, and it's rewarding to see that reflected in your kind words.
We will certainly pass on your heartfelt gratitude to our driver, and we're grateful for the opportunity to serve you.
Thank you once again for choosing us, and we look forward to serving you with excellence in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
QUICK SERVICE
I was pleasantly surprised at the speed of clicking buy and receiving my items. Thank you guys, I have your details saved for my next purchase. I will recommend you to those I know!!!
24 de novembro de 2023
Resposta da Insulation Wholesale
Dear Jem,
Thank you so much for your kind words and for choosing us for your recent purchase! We're thrilled to hear that you were pleasantly surprised by the speed of our service. Customer satisfaction and efficient delivery are among our top priorities.
We're delighted to have earned a spot in your future purchases, and we sincerely appreciate your recommendation.
Looking forward to serving you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
Brilliant products and spot on delivery
29 de novembro de 2023
Resposta da Insulation Wholesale
Dear Scott,
Thank you for your glowing review! We're thrilled to hear that you found our products brilliant and that the delivery was spot on. Customer satisfaction is our priority, and it's rewarding to know we met your expectations.
We appreciate your support and look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Very pleased with my order
Very pleased with my order. Good communication, the goods I ordered were a good price and the delivery was excellent. If I need anything else I will definitely be ordering again.
22 de novembro de 2023
Resposta da Insulation Wholesale
Dear Russell,
Thank you so much for your wonderful review! We are thrilled to hear that you are very pleased with your order and that our communication, pricing, and delivery met your expectations.
Customer satisfaction is our top priority, and it's incredibly rewarding to know we've hit the mark for you.
We look forward to serving you again in the future. Your continued support means a lot to us!
Best wishes,
Alina Merkul
Head of Supply Chain
Great service,great prices and quick…
Great service,great prices and quick delivery.
27 de novembro de 2023
Resposta da Insulation Wholesale
Dear Adam,
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our service. Providing great prices, excellent service, and quick delivery are priorities for us, and we're delighted that we could meet your expectations.
Your feedback means a lot to us, and it motivates our team to continue delivering top-notch service.
We appreciate your business and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great product at a great price
Great product at a great price.
Helpful delivery driver.
23 de novembro de 2023
Resposta da Insulation Wholesale
Dear Frank,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you're pleased with our product and found it at a great price. Our team works hard to offer quality products with competitive pricing, and it's rewarding to know we've met your expectations.
We're also pleased to hear that our delivery driver was helpful. Our team takes pride in providing excellent service from start to finish.
We look forward to serving you again in the future!
Best wishes,
Alina Merkul
Head of Supply Chain
Fast and efficiently
27 de novembro de 2023
Resposta da Insulation Wholesale
Dear Chi,
Thank you for your kind words! We're delighted to hear that you found our service fast and efficient. Providing a seamless experience for our customers is something we strive for, and your feedback reinforces that we're on the right track.
We're here to make your experience with us as positive as possible and look forward to serving you again soon!
Best wishes,
Alina Merkul
Head of Supply Chain
Fast delivery and followed delivery…
Fast delivery and followed delivery instructions.
25 de novembro de 2023
Resposta da Insulation Wholesale
Dear Luke,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received your order promptly and that our team successfully followed your delivery instructions. Customer satisfaction is our top priority, and we appreciate your positive feedback.
Once again, thank you for choosing us, and we look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
A few boards were damaged.the silver…
A few boards were damaged.the silver foil was torn. Not a massive problem but it breaks the seal on the insulation.
24 de novembro de 2023
Resposta da Insulation Wholesale
Dear Mario,
Thank you for bringing to our attention the condition of the materials delivered to your site. We sincerely apologise for any inconvenience caused.
In case of any damages, we encourage customers to get in touch with our dedicated support team. You can call us at 0203 318 7316 or send an email to support@insulationwholesale.co.uk. Our team will be more than happy to assist you.
Your feedback is valuable to us, and we hope to have the opportunity to work with you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
brilliant response time would have…
brilliant response time would have given 5 stars but for delivering to office address and not the customers as requested but would still recommend
22 de novembro de 2023
Resposta da Insulation Wholesale
Dear Chris,
Thank you for taking the time to share your review with us. Your feedback is truly valuable to us and we appreciate it a lot.
We are sorry to hear the goods were delivered to the billing address, unfortunately according to the order details on the system billing and shipping address appear to be the same. An automated order confirmation would always state billing and shipping address as soon as order is completed and paid. Delivery postcode would also be included upon delivery date confirmation.
Our support team is always here to assist you with any adjustments to the order like stock, delivery date, order details etc. before the order is dispatched.
We hope to see you shop with us soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great customer service
Great customer service, very helpful as I was shipping goods to Channel Islands. Would recommend!
16 de novembro de 2023
Resposta da Insulation Wholesale
Dear Joh,
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our customer service great and helpful. Your recommendation means a lot to us, and we're pleased we could assist you effectively.
We appreciate your business and look forward to serving you again in the future.
Thanks for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Easy to order and quick delivery
21 de novembro de 2023
Resposta da Insulation Wholesale
Dear Chris,
Thank you for taking the time to share your positive experience! We're delighted to hear that ordering was easy for you, and you received a quick delivery. Your satisfaction is important to us, and we're glad we could provide a seamless experience for you.
We appreciate your feedback and look forward to the opportunity to serve you again in the future.
Thanks for choosing us!
Best wishes,
Alina Merkul
Head of Supply Chain
great material
16 de novembro de 2023
Resposta da Insulation Wholesale
Dear Ion,
Thank you for taking the time to leave a positive review! We're thrilled to hear that you found our material great. Your satisfaction is important to us, and we're delighted that our product met your expectations.
We appreciate your support and look forward to serving you again in the future.
Thanks for choosing us!
Best wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Mr Neil,
Thank you for taking the time to leave us such a positive review!
We are delighted to hear that you found our prices competitive, appreciated our communication and that the delivery was as stated. Ensuring a seamless and reliable shopping experience is a top priority for us, and we are pleased to know that we met your expectations.
If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know. We look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Very happy finding these guys
Very happy finding these guys. Quick delivery and best price comparison to others
21 de novembro de 2023
Resposta da Insulation Wholesale
Dear Nick,
Thank you so much for taking the time to share your positive experience with us!
We are thrilled to hear that you are very happy with our service and that our delivery was quick. Providing the best prices compared to others is always a priority for us, and we are delighted to know that it made a positive impact on your shopping experience.
Your satisfaction is our top priority, and we appreciate your trust in us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Best wishes,
Alina Merkul
Head of Supply Chain
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