My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Ver mais
A empresa respondeu
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Ver mais
A empresa respondeu
Great customer service, as always. Bilal was really helpful and knowledgeable and was able to help me with a discount issue I had. As a long term IQOS user, I have always found the team friendly and r... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Customer service from Azzy was very…
Customer service from Azzy was very helpful today. Thank you
1 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The employee was patient and pleasant…
The employee was patient and pleasant to deal with.
1 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi A silan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Daisy gave a lot of information about…
Daisy gave a lot of information about different types of tobacco sticks I can have and deals I can take up.
1 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Adam, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I spoke with Fadwa who was very helpful…
I spoke with Fadwa who was very helpful and fully resolved my issue. She was very professional well done.
1 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Michael.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Daisy is just the best asking great…
Daisy is just the best asking great questions and so nice #we all love daisy
1 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Evanas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The chat in iqos website it was…
The chat in iqos website it was glitchy. Jason he tried his best he was super helpful.
31 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello K Gergely, thank you for taking the time in leaving us a review. We appreciate your honest feedback.
We are focused in continuously improving our products and services in order to best meet our customers’ expectations.
Once again, thank you for your
feedback.
Marion, IQOS Team
My issue was a missing delivery
My issue was a missing delivery, I was connected to Jason who resolved the issue without fuss and it took only a couple of minutes. He is a credit to IQOS
1 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Steve, thank you so much for sharing your experience and feedback. It makes us very happy that you have sorted out a convenient solution for you with Jason.
We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Daisy was professional
Daisy was professional, courteous, easy to talk to and knowledgeable
31 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service from Freddie at…
Great customer service from Freddie at Whitecity Westfield.
30 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Daniella, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Saad was excellent
Saad was excellent in sorting my problem out of not being able to order products from the IQOS website. The website is very slow and is not easy to use with the delays.
28 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Simon, thank you so much for sharing your experience and feedback.
It makes us very happy that you have sorted out a convenient solution for you with Saad.
We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Thank you Hasnaa for a lovely chat was…
Thank you Hasnaa for a lovely chat was very helpful. Very good customer service!
28 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Maria ,thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best.
Marion, IQOS Team
I received very polite and…
I received very polite and understanding service. This is great.
28 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Zubeyde.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IT PROBLEMS persist but agent helped with alternative solution
After 3 prior attempted resolutions finally Ms Daisy helped find a solution.
The issue had been with Iqos IT systems where payment links were not being received.
Finally ms Daisy sent to an alternative email which worked .
28 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Gul, thanks for the positive review.
We are happy that Daisy was able to help you.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
AI slop website
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn't get any confirmation this time around. The customer chat and the website dev/maintenance seems to have moved to AI slop. Could you check order 1079519815
27 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Cosmin, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Farouk was very helpful with my order…
Farouk was very helpful with my order and another problem
26 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Shane, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Maria sorted it
When the AI bot couldn't help, I was immediately transferred to a person. Maria, the person who helped went through everything and sorted the problem out, gave me all the information I needed and made it hassle free. They were courteous, concise and efficient. I couldnt have asked for more really.
26 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Thomas, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
Have a great day!
Marion, IQOS Team
Hasnaa was polite and lovely to talk to…
Hasnaa was polite and lovely to talk to am very happy with the service provided
26 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Emma.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Hasnaa was very helpful friendly and…
Hasnaa was very helpful friendly and professional listened to my concerns and called me back as promised due to a problem with her pc Thankyou Hasnaa
25 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Latiya was fantastic
Latiya was fantastic, she showed me the different models of heat sticks and helped me find my favourite colour. She let my friend sit and gave her water because she had tension headaches. AbdulAziz the manager was also very kind and welcoming and made very nice conversation! This was the White City branch
25 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, thank you for the positive feedback!
Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best.
Marion, IQOS Team
Daisy was extremely helpful
Daisy was extremely helpful, very friendly and knowledgeable about the products,really great customer service
24 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Caroline, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.