Java Aquarium Plants Avaliações 

91
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Didn't send items ordered; no apologies, just a passive aggressive note about an illusive refund but no mention of when I'll get that, hasn't been actioned as yet. This was ordered for a Christma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Couldn't find 1-2 grow plants anywhere then came across java plants took the plunge even though no one else could get hold of any stock so was a bit dubious but I must say they are perfect. next day d... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time I’ve ordered from this site , received my live plants yesterday and all i can say is absolutely superb ! From ordering to receiving also customer service . Every individual plant was well... Ver mais

Avaliado com 5 de um total de 5 estrelas

In a world of online buying nice to be able to call, speak to Mark for advice and then receive the order promptly, all in good order despite the dumb courier leaving the box in a very hot porch withou... Ver mais


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(91)

3 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Didn't send items ordered, poor customer service

Didn't send items ordered; no apologies, just a passive aggressive note about an illusive refund but no mention of when I'll get that, hasn't been actioned as yet. This was ordered for a Christmas present so very unhappy to have wasted delivery and time to not receive my item I ordered, and leaving me now with no time to get an alternative sorted before Christmas. Customer service very very poor and unapologetic when I queried where my items were, they didn't care at all. Avoid!!

*In reply to their message, those are outright lies, no email to me about not including items in my package, no apologies for that, and absolutely no mention about refund until I left my review! Will provide evidence to trust pilot.

**In reply to their further infuriating response, they DID NOT send an email about a refund before I submitted my review, trust pilot goes into pending. However, it's totally irrelevant, they did not send out the items which I ordered, and as you can see by their constant messaging and still lack of apologies are an absolute nightmare to deal with! avoid!

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Java Aquarium Plants

Resposta da Java Aquarium Plants

The customer placed an order for 6 x 1-2-grow pots along with 6 x cold water plants of which 3 x 1-2-grow and 6 x cold water plants were sent out in time and received .
2 x 1-2-Grow pots which were ordered did not arrive in from our supplier and were omitted from the order with a note sent with the order advising of this and that the items would be refunded .
The order was received today by the customer the day after despatch ( an upgraded delivery via DPD next working day from the standard post of which the customer had selected ) and the refund for the missing items put through today on the same day as the order was received .
As per the normal banking procedure the credit card complies take from 1-3 days to credit back to customers account .
An email was also sent to the customer today advising of the reason for shortage on order and an apology for this shortage and confirmation that a refund will be issued .
I can not see what we as a company have done wrong , but the customer is fully entitled to their view .

*** in return to amended review ***
An email was sent out at 13.03:57 sec today long before a review was placed on Trustpilot very clearly stating that a refund would be completed as per our note on the invoice sent with order . The refund has been completed as promised .

*** This customer is clearly not happy about 2 items out of 11 items of the order which we were unable to send . A note was put on the invoice advising the customer that the missing items would be refunded, which accompanied the rest of the order which was delivered to them via an upgraded delivery service at no extra cost .
These missing two items were refunded on the day the rest of the order was delivered .

We fail to see why this customer has taken to sending us a barrage of emails and what we feel is a very unfare review for 2 items we were unable to supply and refunded back to them immediately. ***

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service, even when I couldn't read the website instructions correctly. Couldn't have been more helpful sorting out my mistake. Recommended.

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time I’ve ordered from this site…

First time I’ve ordered from this site , received my live plants yesterday and all i can say is absolutely superb ! From ordering to receiving also customer service . Every individual plant was well packaged , and i ordered at least 40 plants ! Every plant looked fresh and healthy . I will definitely be ordering again in the future and ive even become a member! A big thanks again

26 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Didn’t pay postage/used fraudulent stamp

Despite the fact I paid £6 for postage with my order, I got a letter in the post today saying I need to pay a £7 fee as the sender didn’t pay for postage or used a fraudulent stamp. They’re taking my money for postage and not paying for it themselves so I end up having to pay over double just to get some plants.

10 de março de 2025
Avaliação não solicitada
logotipo da Java Aquarium Plants

Resposta da Java Aquarium Plants

Hi Joey
Firstly , we have been trading for nearly 30 years now and have never come across an accusation so ridiculous. This order was sent out via Royal Mail and a paid receipt given . The postage paid by the customer was actually £4.95 and NOT £6.00 as claimed .
We have requested a copy of the so called fine / extra post letter the customer received and have informed him for whatever reason this has happened due to a label coming off the package or whatever reason we would put this right for him but as of yet are yet to receive piece this .
The email sent to us by the customer was a barrage of foul language , rather than letting us know of the situation like any normal decent person would do so we could look into this and put it right .
We feel this may even be a scam against us , so other companies be aware .

Avaliado com 5 de um total de 5 estrelas

Great service

Placed an order for some plants. Had to change the delivery due to some personal circumstances and so the fresh plants obviously arrived no longer fresh. Spoke to the team and they got a new batch sent out to me with no hassle.

Plants arrived great and are of good quality

Definitely recommend

8 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Over all just a bad experience

Over all just a bad experience

17 de julho de 2024
Avaliação não solicitada
logotipo da Java Aquarium Plants

Resposta da Java Aquarium Plants

The customer placed an order on Sunday 14th and this order would have been due out for despatch on Friday from fresh plants arriving in that morning .
This follows our terms of despatch to the letter , which are VERY clearly set out on our home page and the Delivery section on our site.
Despite only selecting the standard 1st class post which clearly states delivery within 1-3 working days from date of despatch , he expected this to be a guaranteed next day service . After a “swearing “msge back from him , stating he wanted a refund , we refunded the customer immediately and cancelled the order .
At no time did we deviate from our advertised terms of which he had ticked a box to confirm he had read before placing the order . Happy for this type of customer to take his business elsewhere .


Avaliado com 5 de um total de 5 estrelas

Fantastic Quality and Service from Java Plants

I placed an order with Java Plants on May 23rd and received it on June 1st. The order was over £140 for 16 premium items.

The Hygrophila Pinnatifida On Coco Shell is exceptionally beautiful and the Bucephalandra adds a unique touch w/ its funny name. definitely my favorites - along w/ the mossy bamboo sticks! 🎍

I currently have 4 tanks, but at its peak, I used to have about 7, for a hobby that started only a year ago. I now have fishes in the triple digits and species in the double. My aquariums are all tropical ones; mainly made of livebearers, catfishes, crayfishes, snails, plecos, and shrimp. Combined, they hold about 400 liters; all have redundancies as well as filters, which make parametres tip-top 99.9% of the time.

Now - Java Plants apparently ensures costumer only get the freshest plants possible by importing and despatching them just prior to sending them - which is kewl. Within this year - I have interacted w/ multiple vendors; they are currently my favorite; very professional and good w/ communication. The quality of their items, as many other reviews here on TP highlight, is simply fantastic. I feel my fishes have become happier w/ their plants; they love to hide or just engage w/ any piece of wood that got their amazing moss on it.

Thank you, Java Plants, for your excellent service and quality products! 🐠🦐

1 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great plants

Tried this company after buying a few plants from eBay that I wasn’t impressed with. The difference is night and day. Won’t use anyone else now.

31 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service and quality plants.

Brilliant quality and selection of 123 grow pots delivered within 24 hours to NE Scotland.

The Java team contacted me in advance to let me know that next-day delivery could not be guaranteed but they took additional time to try and get the fastest shipping they could.

Everything was well-packed and in great condition.

19 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast and Fantastic

I made a purchase on the 13th and my order arrived on the 14th

All the plants were in great condition, very healthy and lush, well priced as well.

I definitely be using Java Plants for future

14 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently purchased from Java

Recently purchased from Java, plants were delivered quickly, had a problem with one of the batch and one that was no longer in stock, the others were of excellent quality. Customer service, for the two I had a problem with, was first class and sorted to my satisfaction, pleasure to purchase from.

17 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an issue with a few plants bought…

I had an issue with a few plants bought in a package containing several varieties. Some were thriving and others faded away. I contacted Java for advice - perhaps I could be doing something better - and was told that my general routine was fine. They apologised for the plants lost and offered to replace them with similar or something different. I am very happy with their customer care.

22 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Plants

Great Product, great packaging. All the plants came in perfect condition and are growing perfectly in my new tank! Second time I by from Java Plants and definitely not the last.

4 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dreadful plants

Dreadful plants, tiny little things . It say 1 2 grow. It should read 1 2 go.
I followed the meagre instructions. Planted them and never saw them again after a week had passed. All in all, a complete waste of time and money considering they cost £16.00. Java used to sell decent size plants but it's profit before plants now. I won't be so foolish again.

2 de outubro de 2023
Avaliação não solicitada
logotipo da Java Aquarium Plants

Resposta da Java Aquarium Plants

Hi Colin
Thank you for your review .
Firstly the 1-2-Grow plants are lab grown plants by Tropica in Denmark and are supplied as small plants in tubs and are sold in exactly the same format across the board by us and all the other leading aquarium plant suppliers on line . No different .
As you state the plants were tiny it appears you may have been unaware what you were ordering and therefore possibly were introducing them into an aquarium unsuited to their requirements.
I take it that the plants arrived with you in excellent condition as if not would have expected a call from you advising us of this of which we would have either sent you a replacement or refunded you no question .

The plants were supplied to you in excellent condition on time and without any delay , so a one star rating we feel is very harsh on both the quality of plants supplied and our customer service .

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