John Shepherd Estate Agents Avaliações 1.091

I would like to thank Teresa at John Shepherd for her dedication to my issue this morning with the contractors arriving as planned to my home. She was very patient and supportive in a very stressful time and is certainly an asset to the team.

Just wanted to send this as recognition she deserves.

Best regards,
Elle

Alex was very professional, knowledgable on the property viewed, and easy to communicate with!

Lara Soars-White from the Birmingham Team was very responsive when managing the property and handled my issues quickly!

Highly recommend, overall I have had no issues with John Shepards and the entire team is fab. 👏⭐️

Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.

UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.

John Shepherd have managed our property portfolio for many years - and have generally done this well. In recent years we've had Christina specifically look after us - and she has been wonderful - very responsive and helpful to us as Landlords.

For anyone renting out their property with John Shepherd, please be aware of their no-deposit scheme, as they charge you extra fees upon moving out. They added an unlawful professional cleaning charge against me on the tenancy agreement, which contradicts the Tenant Fees Act 2019 as these changes are prohibited. To dispute £320 charge, you have to pay £260 before proceeding to the adjudicator. Please be careful if you are with them, so you won’t end up in a situation like mine. They are not professional in their Derby branch

⭐⭐⭐⭐⭐

I honestly can’t thank Catie Butler enough for everything she’s done to help me with my move. From start to finish, she has been absolutely amazing.

She answered all of my questions quickly and clearly, no matter how big or small, and made the whole process feel completely stress-free. Moving can be such a daunting experience, but Catie managed to find me a home and support me every step of the way with such professionalism and kindness.

Her communication was outstanding, and she genuinely went above and beyond to make sure everything ran smoothly. I couldn’t have asked for a better experience.

Thank you so much, Catie — you’ve been incredible! 🌟

Madilynne was very professional and knowledgeable

The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.

I’m very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly.

Thank you for making the experience smooth and easy. I would happily recommend this agency.

I have lived in the apartment through john shepherd for 1.5 years. Whenever i have faced any maintaining issues, they have sent help even during night hours when it was an emergency. They have always been respectful, responsive and every staff member which has been in contact with me from viewing, moving in to moving out, every person from the team has been very polite and helpful in every way possible. I have emailed them so many times for so many queries and i have never been ignored. I trust them and would highly recommend to everyone looking for a place to rent in Nottingham.
Thank you

Lara Soars ‑ White and Simon Price are extremely helpful!

Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!

I had a fantastic experience with John Shepherd. Senka and Caitlin were incredibly helpful from start to finish. They found me a tenant for my property very quickly and made the whole process smooth and stress-free.
Their communication was excellent, they were professional throughout, and they genuinely cared about delivering a great service. I wouldn’t hesitate to recommend them to anyone looking for efficient and reliable property support.
Thank you, Senka and Caitlin, and all at John Shepherd for such outstanding service!

The process so far has been amazing and seamless. I just paid my booking amount today and Kelvin Zakeyo was my agent in the process. Amazing guy, friendly vibe, tells you everything all the way and makes sure you get everything done and checked right. Highly recommend!

Monica and Kelvin were super helpful.

Since getting in touch with John Shepherd, our experience has been really good. The team are wonderful and always quick to get back to us. Alex Shomari, in particular, has been amazing! When showing us around the property, he was super friendly and answered any questions we had thoroughly. Throughout this whole process, Alex has been really easy to get in touch with and has been super helpful - our experience so far has been 10/10! :)

They respond really fast via email, but it is a little harder to find anyone on the phone. They are quite adaptive to your needs and will find a solution that would make you happy. Havind said that there were some delays and there could be more attention to detail.

Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.

As a landlord, I have been extremely impressed with the service provided by Mandi Thandi (Letting Manager) and her team. John Shepherd Letting Agency in Sutton Coldfield.

From the very beginning, the team demonstrated professionalism, efficiency, and a clear understanding of the local rental market. Communication has been consistently prompt and transparent, and I’m always kept fully informed about tenant matters, maintenance updates, and compliance requirements.

Tenant sourcing has been handled thoroughly, with strong referencing procedures that have resulted in
reliable and responsible tenants. Any maintenance issues are dealt with swiftly and sensibly, ensuring the property is well cared for while keeping costs reasonable. Their knowledge of current legislation and landlord responsibilities in England is particularly reassuring and gives me complete peace of mind.

What truly sets them apart is their proactive approach — they don’t just respond to issues, they anticipate and prevent them. This has made the entire process smooth and stress-free.