I used the Jokecard (a real joke!) once at a reputable retail store. I had at the time approximately $175CAD remaining in the card. Next time I tried to use it, it was declined (zero balance).
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Veja o que dizem as avaliações
I received two $250 Joker Mastercard gift cards for my work anniversary. I used one card for small purchases, but they both expired in June 2026. I've called twice to renew them: first on July 17... Ver mais
A empresa respondeu
I received a $25 CAD joker prepaid visa as a gift from one of my friends, it recently expired in June 2026 so I called the number on the back of the card 1 (833) 250-6810 on Sept 14th for a replacemen... Ver mais
A empresa respondeu
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... Ver mais
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1,3
Muito Ruim
218 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Balance available disappeared
I used the Jokecard (a real joke!) once at a reputable retail store. I had at the time approximately $175CAD remaining in the card. Next time I tried to use it, it was declined (zero balance).
25 de setembro de 2026
Avaliação não solicitada
Customer service is HORRIBLE
I received a $25 CAD joker prepaid visa as a gift from one of my friends, it recently expired in June 2026 so I called the number on the back of the card 1 (833) 250-6810 on Sept 14th for a replacement and requested it to be an online card. After speaking to the agent they said it will appear in my email within 3dsyd. I waited 9 days and still no email. So on Sept 23rd I called again and they said I will receive it within 24h, I even asked if I do not receive the funds again what should I do and the agent said that I will have to call back and they will expedite the process and I will receive the funds within 24h. Then I waiting another 5 days and STILL no funds so I called AGAIN for the 3rd time and spoke with an agent and they said I will receive it within 24h and it’s because the previous agents did not send it to the supervisor to get it approved and reassured me that I should receive it within 24h but now leads me to today. Even after 5 days still NOTHING. I am so disappointed and upset, I fear this Joker card is a scam. I’m going to call today and see if I can get my funds. I’m so frustrated and I hate how I need to call so many times.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Caresse,
We have read your review and know how disappointing and frustrating this experience must be, especially after contacting support multiple times regarding the replacement of your expired Joker Prepaid Visa card and being provided several timeframes that were not met. We understand your concern after waiting for the replacement virtual card, calling back on multiple occasions, and still not receiving the funds despite repeated assurances that the request had been processed. We would like the opportunity to review this matter further and help clarify what occurred. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather the necessary details and further assist you. We appreciate your patience and look forward to working toward a resolution.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/04/2026:**
Hello Caresse, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Asks for photo of Gov ID!
I tried to use this at the register it would not work - the cashier told me I had to register it. I registered it - I was on joker.ca the correct site - they required a photo of my government ID and a selfie! OUTRAGEOUS!!! Very unsafe. I two more cards I am stuck with!
No one answers the phone, it's just a robo loop. Such a SCAM.
UPDATE: Trustpilot sent me a link saying JOKER asked for more info - which never happened and asked for a reference number - which I don’t have. Apparently JOKER is asking for more details - but there is no communication from them other than their bot replies to everyone’s complaint.
Regardless their cards still ask for government ID and a selfie to register them before you can use them. Massive security risk. Oh - but it’s for our own protection. Buy VANILLA cards.
13 de setembro de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Dear JayTee,
Thank you for taking the time to share your experience. We have read your review and understand your concerns regarding the card not working at the register, the registration process, the identity verification requirements, and the difficulty you encountered when trying to reach support. Please note that identity verification may be required in certain situations as part of security and regulatory measures designed to help protect cardholders and their funds. We would like the opportunity to review your specific case and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply to it with the requested information so we can locate your account and investigate the issues you described. We appreciate your feedback and look forward to helping resolve this matter.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/21/2026:**
Hello JayTee, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Expired joker Master Cards renewal trouble
I received two $250 Joker Mastercard gift cards for my work anniversary. I used one card for small purchases, but they both expired in June 2026. I've called twice to renew them: first on July 17th for over 40 minutes, and again on August 27th for 1 hour and 21 minutes including wait times.The new cards should have been shipped after the July call and taken 3–4 weeks, which is why I called back almost 6 weeks later on August 27th. The second time, a spokesperson named Francisco said I'd get a confirmation email in 24 to 48 hours. I'm worried I'm just getting the runaround each time."
Update I received an email yesterday from Survey Monkey on behalf of the card company asking about the last phone call on August 27th.
Hopefully the reissue of the cards is going through this time.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello,
Thank you for taking the time to share your experience. We have read your review and understand your concerns regarding the expired cards, the time spent contacting our support team, and the delays you have experienced with the renewal process and follow-up communication. We know how frustrating it can be to expect replacement cards and confirmation updates and not receive them within the timeframe provided. We would like the opportunity to review your case further and help resolve this matter. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather the necessary details and assist you further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/06/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Jokercard.ca
My physical card expired
My physical card expired and I tried to call the customer service number printed on the back to request a replacement. The number doesn’t work – it either doesn’t connect or gives no option to speak to anyone.
There is no contact email, live chat, or alternative phone number listed on their website or in the app, so I have no way to request a new card or get help. As a result, I’m left without a working card and no clear way to resolve the issue.
Very poor customer service and no accessible support channel for something as basic as replacing an expired card.
------------
Update
I received an reply from Joker, and they closed my complaint because I didn't respond quick enough with a photograph of the card, very quick to auto close complaints which being very slow to help
26 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello,
Thank you for your review. We have read your comments and understand how frustrating it must be to have your physical card expire and then be unable to reach support through the phone number printed on the back of the card. We also understand your concerns regarding the lack of an accessible support channel through email, live chat, or alternative phone options, leaving you without a clear way to request a replacement card or receive assistance. We would like the opportunity to look into this further and help resolve the situation. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and assist you further. We appreciate the opportunity to review your case.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/03/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Worst gift card ever.
Worst gift card ever.
My card got compromised when I bought it. They sent me a replacement in my name, which I cannot use too.
I cannot access it online and when I call in to loom it up it gives me an automated message that the details dont match my card.
There is no one to speak to.
There is no customer service at all.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello there,
Thank you for sharing your experience. We’re sorry about the difficulties you've encountered with your gift card, including the replacement card issues, inability to access your card information, and the challenges reaching support. We would like the opportunity to investigate this further and assist you. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so our team can review your case and work toward a resolution. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/25/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I CAN'T EVEN USE IT
I CAN'T EVEN USE IT! OR TRY TO TRANSFER TO MY PAYPAL ACCOUNT!
21 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hi there,
We're sorry about the difficulty you're experiencing with your JokerCard. We'd like to help get this resolved. Please check for an email from noreply.notifications@trustpilot.com, as we've sent a request for additional information so we can locate your account and investigate the issue further. Once we receive your details, we'll be happy to assist you.
Regards,
Maurice V.
Jokercard.ca
1 star
1 star — Extremely frustrating experience
I bought a $100 Joker prepaid Mastercard and spent basically an entire day trying to get it to work. The card was properly registered, the information was correct, and I had successfully used a previous Joker card on the same website before. With this new card, however, my payment kept getting declined.
I tried many different websites, not just one, and the card was declined on multiple occasions. I double-checked everything and made sure the card was registered and that I was entering the information correctly. I paid for this card expecting to be able to use the $100 on it, but I couldn’t actually spend the money.
What made the experience even worse was the customer service. I called and was told the wait time would be around 21 minutes. I waited almost an hour just to finally get someone. I explained the problem, they asked for my card number, and then I waited another several minutes with no response before they simply hung up.
So I paid $100 for a prepaid card, did everything I was supposed to do, tried multiple different websites, spent hours trying to get it to work, and when I finally called for help, I couldn’t even get proper assistance.
I’ve used a Joker card before and had no problems, so I know these cards can work. But this experience has been extremely frustrating, and based on what happened, I would not recommend buying one.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Alex,
We're sorry about the frustrating experience you encountered with your Joker Prepaid Mastercard. We understand how disappointing it is when a card does not work as expected, especially after verifying the registration details, attempting transactions on multiple websites, and spending significant time trying to resolve the issue. We also apologize for the lengthy wait time and the difficulty you experienced when contacting customer service. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information and would like the opportunity to investigate this matter further and assist you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/18/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
C'est la pire crosse qui existe
C'est la pire crosse qui existe. Tu paie 500$ pour avoir une carte. Ca coute quelques piastres pour activation. Ensuite, je peux pas l'utiliser car elle est décliné presque partout sauf où je l'ai acheté. On demande une vérification d'identité en ligne qui n'aboutit pas. CEST DE LA GROSSE MARDE, PLUS JAMAIS JE VAIS FAIRE AFFAIRE AVEC MASTERCARD PREPAYÉ OU NON, GANG DE CRISSE DE VOLEUR.
9 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Dominic,
Merci d’avoir pris le temps de partager votre expérience. Nous avons lu votre commentaire et comprenons votre frustration concernant les frais associés à la carte, les difficultés d’utilisation chez certains commerçants ainsi que les problèmes rencontrés lors du processus de vérification d’identité en ligne. Ce n’est pas l’expérience que nous souhaitons offrir à nos clients, et nous aimerions examiner votre situation plus en détail afin de mieux comprendre ce qui s’est passé et voir comment nous pouvons vous aider. Nous vous invitons à vérifier votre boîte de réception pour un courriel provenant de noreply.notifications@trustpilot.com, car nous aurons besoin de quelques renseignements supplémentaires pour poursuivre nos vérifications et vous assister davantage.
Josh R.
Jokercard.ca
**MISE À JOUR DE JOKERCARD.CA 08/12/2026 :**
Bonjour Dominic, nous sommes désolés de ne pas avoir pu vous joindre. Nous vous avons envoyé un courriel de noreply.notifications@trustpilot.com pour obtenir vos coordonnées afin de mieux vous aider, mais nous n'avons reçu aucune réponse. Si vous avez encore besoin d'aide, veuillez nous appeler au 1 (469) 312-0084 ; notre équipe se fera un plaisir de vous assister.
Cordialement,
Josh R.
Jokercard.ca
really good selection of games
7 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Christa,
Thank you for your 5-star review! We’re delighted to read that you enjoyed our selection of games. We work hard to offer a wide variety of options so that every gamer can find something they love, and it’s wonderful to know that this stood out in your experience with JokerCard. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Josh R.
Jokercard.ca
Bought one in germany an on the website…
Bought one in germany an on the website the field does not let me write all chars thats on the card. Cant even register!?
I can give card details not user and not able to use on the website which is written on the card. Bought it last week in germany at a gas station.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Tom,
Thank you for your review and for bringing this to our attention. We're sorry for the difficulties you experienced while trying to register your card and enter the information shown on it. We'd like to investigate this further and assist you with getting your card registered and ready to use. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to securely gather your information and help resolve this issue.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/09/2026:**
Hello Tom, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Garbage
Garbage. This is the third time someone buys us this for a gift. Couldn't use it anywhere. Tried to buy a book for my kobo, declined. Tried to buy tea from David's tea, declined. Got it to work on Amazon, or so I thought - shortly after I received an email from amazon saying the payment didnt go through. Worst card ever.
27 de julho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Melanie,
Thank you for sharing your experience. We’ve read your review and understand how disappointing it must have been to receive the card as a gift and then encounter issues when attempting to use it with Kobo, David’s Tea, and Amazon. We know how frustrating it can be when a transaction is declined or appears to be successful but is later reversed. We’d like the opportunity to look into this further and better understand what may have happened. Please check for our message sent through Trustpilot, and if you do not see it, please review any emails from noreply.notifications@trustpilot.com, as we need to gather some information from you in order to investigate and assist further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/02/2026:**
Hello Melanie, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Jokercard.ca
I wouldn’t give joker visa to anyone
I wouldn’t give joker visa to anyone .
I received one last year only to find out it expired at the end of January of this year. I thought all gift card had no expiration dates
The company is only out to get your money . I would have given it a minus rather than a plus but I had no other option
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Ann,
We’re sorry about this experience and appreciate you taking the time to share your feedback. We understand your concern regarding the card’s expiry date and would like the opportunity to review your situation further. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information so we can investigate and assist you directly. We look forward to helping resolve this matter.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/28/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
UPDATE
UPDATE – July 22, 2026
Despite Blackhawk Network's public response stating that my case was being actively worked on and that I would receive an update shortly, I still have not received any meaningful resolution.
Instead, I was asked to resubmit the same documentation that I had already provided weeks earlier, including documents related to my dispute. This has only caused further delays rather than moving my case forward.
In addition, I am still waiting for two legitimate merchant refunds to be credited back to two separate Joker Mastercard gift cards. These refunds were processed on the 9th and 10th, and I have the ARN reference numbers confirming they were issued. Weeks have now passed, yet the funds have still not been returned to my cards.
At this point, I have lost confidence that my concerns are being handled appropriately. The repeated requests for the same documentation, the lack of communication, and the ongoing delays with both my dispute and my refunds are unacceptable.
Based on my experience, I intend to provide my documentation and correspondence to the law firm handling the proposed Canadian class action involving Joker Mastercard/Blackhawk Network so they are aware of what I have experienced. I hope this matter is finally resolved, but customers should not have to go through weeks of delays and repeated requests for the same information just to recover their own money.
UPDATE:2026/07/30
I have just reviewed your email dated July 29, 2026, and I believe a serious mistake has been made with my case.
The dispute that has been opened does not relate to the issue I reported.
Your email indicates that chargebacks have been initiated for the following AliExpress transactions:
July 9, 2026 – C$126.58
July 9, 2026 – C$298.08
These were legitimate purchases that I received. I did not request chargebacks for these transactions.
The issue I contacted Blackhawk Network about was completely different.
I was trying to determine why two legitimate merchant refunds issued by AliExpress have never been credited back to two separate Joker Mastercard gift cards. I was not disputing the original purchases.
The refunds I am referring to are:
Refund #1
Refund Amount: C$157.22
Refund Issued: July 9, 2026
ARN: 12305016190000016981055
Refund #2
Refund Amount: C$157.02
Refund Issued: July 10, 2026
ARN: 12305016191000015413083
These refunds are now approximately three weeks old and have still not been credited to my gift cards.
Please immediately review my case and advise:
Why were chargebacks opened against legitimate AliExpress purchases that I never disputed?
Can these incorrect disputes be stopped before they negatively affect the merchant?
Please investigate the two missing merchant refunds listed above, as this is the issue I have been trying to resolve.
At this point, I am extremely concerned that information from different cases has been mixed together. I would appreciate someone reviewing my file carefully and confirming that the correct transactions are being investigated.
7 de julho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hi there,
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delays, repeated documentation requests, and the concerns regarding your dispute and pending refunds. We would like the opportunity to review your case further and assist in reaching a resolution. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so our team can locate your account and investigate the matter in more detail. We appreciate your patience and look forward to helping resolve your concerns.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/28/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Scams and Lies
I left a comment below and Maurice V. From Joker commented to say the team is investigating. I’d love to know what they are investigating exactly as they have no information! They don’t have the card number so there’s nothing they could be looking in to. NOBODY BUY THESE CARDS!!!
14 de julho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Andrea,
We’re sorry about your experience and understand your frustration. We will help you get this resolved. To further investigate your concerns, we need to verify your information and obtain details related to the card in question. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so our team can review your case and assist you further. We appreciate the opportunity to look into this matter.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Got 2 gift cards for $250 each-SCAM
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wide spread technical outage. Now I can’t get in contact with anyone to get them replace and I’m worried that the accounts are drained (from what I read online these cards are a massive scam)
14 de julho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hi Tia,
We’re sorry about the experience and understand your concern regarding your gift cards and the difficulty reaching support. We’d like to help investigate this and verify the status of the cards. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so our team can review your case and provide further assistance. We appreciate the opportunity to look into this for you and help get this resolved.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
MONEY STOLEN
I received this card as a birthday gift, I made 2 transactions, both at tim hortons while on the road. The following day, I wanted to make an online purchase, and it declined. I went onto the website provided on the back of the card, and I had a 0 dollar balance. 2 transactions made by a PayPal account NOT linked to my email or phone number. Highly disappointed with my experience. Seems to be VERY common as I scan through reviews. How can a company continue to sell these cards when this is happening!?! :( Can't trust anything these days
8 de julho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Lacey,
Thank you for bringing this to our attention. We're sorry about this experience and understand how concerning it must be to discover unauthorized transactions on your card. We would like the opportunity to investigate this matter further and assist you. Please check your email for a message from noreply.notifications@trustpilot.com and reply with the requested information so our team can review your case and work toward a resolution. We appreciate your feedback and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
Not my first encounter but probably the last
I bought a card that I had forgotten existed. Once I wanted to check the balance of the card, it turned out that it had been completely emptied 5 days after the purchase of the latter ($60 all round) in a single transaction at a known merchant that I will not mention. I tried to contact telephone support but it didn't work and it hung up on me while I was trying to make a dispute asked for proxy number and things i didnt even know what it was. Simply ashamed of a company of such size to have such gaps at this level
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Nawar,
Thank you for taking the time to share your experience. We have read your review and understand your concerns regarding the card balance, the unauthorized transaction you identified shortly after purchase, and the difficulties you encountered when attempting to contact support and initiate a dispute. We know how frustrating and disappointing this situation can be, especially when trying to obtain assistance. We would like the opportunity to review your case further and help investigate what occurred. Please check for a message from noreply.notifications@trustpilot.com, as we have requested additional information through Trustpilot so we can locate your account and assist you further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/07/2026:**
Hello Nawar, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I've had no problems with Joker Visa
I've had no problems with Joker Visa. Once a few years ago, I tried to register a Mastercard, and my money disappeared. I've learned to never register any prepaid card and go straight to checkout. This is only with ebay auctions I've won, and it works everytime and my balance has been there everytime. I use the smaller amounts left at a physical store, and pay the balance with my debit card.
4 de julho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Andrew,
Thank you for taking the time to share your experience! We're delighted to know that your Joker Visa card has worked reliably for your eBay purchases and that you've consistently been able to use your remaining balance without issues. We also appreciate you sharing the approach that has worked best for you. Your feedback is valuable, and we're grateful for your continued trust in Joker. If you ever have any questions or need assistance, our team will be happy to help.
Regards,
Maurice V.
Jokercard.ca
Yes is true
Yes is true. Is totally a scam.I’ll never buy prepaid Jokercard anymore. I was told to wait 48 hours before the card got loaded with payments. Then I was unable to check balance. When I phoned up customer service, they told me I only have $1.70 left instead of the $25 bought.
All Jokercard is just a scam. Moreover, after phoning, they’ll try to get your personal information, saying they would send another prepaid in two weeks.
Don’r buy Jokercard and don’r give any personal information. I’ll go tell the store regarding this scammed Jokercard. Luckily is only $25, and not $250 or more.
23 de junho de 2026
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Derrek,
I’m sorry to hear about your experience and I understand your frustration, let me help you get this resolved. We take concerns like this very seriously and would like to investigate what happened with your card and balance. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather some additional details needed to assist you further. We will help you look into this and work toward a resolution as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/01/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
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