I used the Jokecard (a real joke!) once at a reputable retail store. I had at the time approximately $175CAD remaining in the card. Next time I tried to use it, it was declined (zero balance).
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Veja o que dizem as avaliações
I received two $250 Joker Mastercard gift cards for my work anniversary. I used one card for small purchases, but they both expired in June 2026. I've called twice to renew them: first on July 17... Ver mais
A empresa respondeu
I received a $25 CAD joker prepaid visa as a gift from one of my friends, it recently expired in June 2026 so I called the number on the back of the card 1 (833) 250-6810 on Sept 14th for a replacemen... Ver mais
A empresa respondeu
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... Ver mais
A empresa respondeu
1,3
Muito Ruim
218 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pissed the F--k off…
Well you definitely stand by the name (Joker) your cards are a joke. I got one for Xmas that was damaged and unusable. Tried calling customer service and waited 2.5hrs on hold. Got impatient waiting so long. I am not the only one who got
A damaged card for Xmas. You need to watch your staff they're ripping you off. Never ever will I use Joker or any other prepaid card again. There is my vent I'm done. I will constantly call until we are reimbursed.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Angeline,
Thank you for sharing your feedback. We’re very sorry to hear that you received a damaged card and experienced such long hold times when trying to reach our customer service team. We understand how frustrating this must be and appreciate you bringing it to our attention. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and work toward a resolution. We value your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello Angeline, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Website didn't work for registering…
Update: I received an email from Jefferson, a representative of Jokercard.CA. He asked for information about the 2 cards I was trying to check the balance of. I provided him with the information for both cards. Awaiting next steps.
And...When I went back to their website, I was successfully able to check the balance on one of the cards. I had no success with the other card.
I'll update my review if my remaining issues with the card are resolved.
Website didn't work for registering card. Couldn't check the balance...for multiple cards. No customer service representatives when I called two customer service numbers. Their automated menus were not helpful. Scam operation.
Please note: I did get a "response" from Joker. They have a 100% response rate on Trust Pilot. Check out all their "form" responses to all the negative reviews on Trust Pilot. They have done NOTHING to resolve their lack of an online or phone response. Scammy outfit.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Colin,
Thank you for sharing your feedback. We’re very sorry to hear that you experienced issues registering your cards and checking balances, and that you were unable to reach a representative for assistance. We understand how frustrating this must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and assist further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello Colin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Clue is in the name
Clue is in the name i suppose, card was compromised before i even had a chance to attempt a purchase with anything. which is apparently, a disgustingly common occurrence. As you would expect there is no real support and the contact phone line is "dead" as in, automated message and that's it, for those grabbing one of these as a gift, rethink your choices, it isn't worth the trouble.
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Winter,
We’re sorry to hear about your experience and understand how frustrating this must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
Joker Gift Cards Are an Embarrassment to Visa
If you enjoy spending six hours on hold for four straight days with no resolution, then a Joker gift card is for you.
I was initially promised a replacement virtual card within 24–48 hours—something that never happened. When I called back, a customer service representative claimed his phone records showed I was promised the replacement at 5:30 p.m. on December 26. However, when I called again on December 28 at 11:30 p.m., he argued that 48 hours had not yet passed.
I was then transferred to a supervisor who stated that my original card was never activated—despite me having a Loblaws receipt clearly showing the card was activated for $200.
I’ve dealt with fraudulent Visa cards before, and in every case the issue was resolved through customer service. This experience was entirely different. Joker has taken no responsibility, leaving me no choice but to open a dispute with my credit card company.
Joker gift cards are an embarrassment to Visa—and even more so in nearly 2026. Let’s start with the basics: December 26 to December 28 is two days. Yes, 28 minus 26 equals 2. Apparently, math is hard.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Stan,
We’re very sorry to hear about the difficulties you’ve experienced and understand how frustrating this situation must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025:**
Hello Stan, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
J’ai reçu une carte de 500 $ comme…
J’ai reçu une carte de 500 $ comme cadeau le jour où je l’ai activé il y avait des transactions frauduleuses ils ont tout pris. J’ai contacté le service client qui est aussi pourri après des semaines de communication avec eux j’ai reçu une nouvelle carte et à l’activation, c’est la même chose tous les 500 $ ont été prélevés.
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Bonjour,
Nous sommes désolés d’apprendre ce qui s’est passé et comprenons à quel point cela peut être frustrant. Nous voulons examiner cette situation et vous aider à la résoudre rapidement. Veuillez vérifier votre boîte mail pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin d’informations supplémentaires pour vous assister. Merci de nous avoir alertés et de nous donner l’occasion de corriger cela.
Josh R.
Jokercard.ca
Horrible Dispute Process
2026-01-01:
Seems my case was escalated then approved. I really hope my experience was an exception and not common.
Original:
Filed a dispute for a transaction. Repeatedly asks for info I already sent and then they close the dispute stating they didn't receive a response. Wouldn't be surprised if this was intentionally frustrating to deter any disputes.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello,
We’re sorry to hear about the challenges you’ve faced and understand how frustrating this must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Opened up my $200 gift card that I…
Opened up my $200 gift card that I received from my employer and the instructions were glued to the front blocking the card number. The card is made of paper and I used goo b gone and it still wouldn’t come off. I called joker and waited 1.5 hours on hold to be told the card was never activated at the register.
The name of this company checks out. They are actual jokers and scammers. I wonder how many cards have the instructions glued to the front and people give up with this joke of a company jumping through all these hoops and they just pocket the money. Total scam.
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Jared,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We want to help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
I bought a 500 pp MC at shoppers and…
I bought a 500 pp MC at shoppers and tried to register it and use it. Registered fine but didn't work when I tried to use it. Called customer support and they created a case for me. Customer service asked me for the activation approval, my id and I provided. After a week of hearing nothing I called again. Told to be patient. Then I was contacted again and asked for a copy of my utility bill. It's been two weeks and no resolution. I can't buy groceries for this week now and I'm really upset with this company. Terrible. Don't use them.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Anne,
Thank you for sharing your experience. We understand how frustrating this situation must be and we sincerely apologize for the inconvenience caused. To assist you further and resolve this as quickly as possible, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information from you. Your cooperation will help us expedite the resolution.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joker card Visa doesn’t work
Joker card Visa doesn’t work. When we try to register or check the balance online it gives an error message. When you try to call the number it says they are having technical issues and hangs up.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your Joker Visa card and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your cooperation.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Joker visa not working
I receive the joker visa card as a gift and it's not working. The website shows me an error message àd when I tried to call them, it was very frustrating. It's automatic answers without any solution. And there is no email adress. I don't knowwhat I can do. Very very disoppointed
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Fatma,
We’re sorry to hear about your experience and appreciate you sharing this feedback. We understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Balance stolen
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to the scammer's email. can't dispute transactions using Visa form online either. Customer service is bad can’t talk to a real person to get help.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Ben,
Thank you for sharing your concerns. We’re truly sorry to hear about this situation and understand how serious it is. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and assist you further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
Regards,
Maurice V.
Jokercard.ca
it's happened once before, and it'll happen again to more people.
The biggest problem with buying any of joker's visa's or mastercard's is that even though you can activate them, you can't use them to buy anything online.
Thus meaning, the purpose of its very own design doesn't work. In it's own way way, it is false advertising.
If/When you try to call customer support, there is no real customer support. It is handled by a poorly made AI, likely scrapped together by someone who can't write any type of coding language.
It is a major scam due to one flaw that could likely be easily fixed, but won't be.
2025-12-19
Received a link via email that had malware in it, the company name speaks for itself. It is truly a joke.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Jody,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to investigate this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. Your input is important to us, and we appreciate the opportunity to make things right.
Regards,
Maurice V.
Jokercard.ca
i wish they had under 0 rate stars
i wish they had under 0 rate stars , i purchase a card for my boss today exactly he tried to use it today online first time next to my eyes he open the package and as soon enter the information was decline in less than 5 min the balance $ 0 what a shame i went to shoppers drug mart where i bought it and complain and advice a lot of people to stop selling or buying this company cards really first time this happened to me and thanks god was just $100 but the best things that my boss was planing to get prepaid gift cards for the our customers and employees so was a alert for our company to get away from this company .
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Faycal,
Thank you for sharing your experience. We’re truly sorry to hear about the issue with your card and understand how frustrating this must have been. We’d like to investigate this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com so we can securely gather your details and resolve this matter as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/19/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
It's a total scam
It's total scam. I got mine card from Rexall yesterday it was activated by cashier . But when I was trying to use it online. They ask for registration. When registering it shows error Everytime. When call to customer service there is nothing to do . Don't know what to do now.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Sandeep,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced when trying to register and use your Joker card, and we understand how frustrating this must be. We want to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/17/2025:**
Hello Sandeep, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I recently received one of these Joker…
I recently received one of these Joker cards for my birthday. Even though it’s been 2 weeks since the purchase of it and even activating online(along with the “opt-in” bs) it still doesn’t work and now I can’t even check my balance on my phone or pc as some people recommend. What a joke of a company.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello,
Thank you for sharing your experience with us. We’re sorry to hear that your Joker card hasn’t been working even after activation and that you’re unable to check your balance online. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/17/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Customer service is an absolute 0 can’t…
Customer service is an absolute 0 can’t even talk to a real person to get help on top of that I just spent 50$ on the card says I have 50$ gets declined on every single online purchase what a waste of money and time go and shove it where it stinks
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Caleb,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we need to verify some details regarding your card and transactions. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Jokercard.ca
Scam do not buy!!
Activated card with balance of $120.00 went to Winners to make a purchase and it was declined "unable to support" payment. Checked online and it was $0 balance. Went to the Shoppers Drug Mart it was purchased at and simultaneously had a fraud alert on my phone. Total scam and my poor kid lost her birthday money and I'm dealing with credit bureaus now. Will contact HQ for SDM tomorrow and advised local police of incident already. It's almost Christmas and the thought of the amount of people that are going to be scammed is sickening! Apparently right after activation the full $120 was paid to an unknown website! My kid is heartbroken and feels bad that people are losing money. So long story short DO NOT BUY, TOTAL SCAM!!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Carole,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered and understand how upsetting this situation must be, especially during the holiday season. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more details so we can investigate and assist you further. Your feedback is very important to us, and we’re committed to resolving this matter as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
I got a 100$ gift card
I got a 100$ gift card, I go to register, type in all the info, says try again, type in the info, says try again, been repeating since July
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Lyriq,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered while trying to register your gift card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
I will never use this card again
I will never use this card again. It worked once and then my remaining balance disappeared.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Bruce,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your card balance. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this matter promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
Deliberate sabotage in registration process
Absolutely horrible.
Deliberate sabotage during the registration process with the hope that you never use the money. Have send 5x different documents which were requested but not accepted.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Halvard,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced during the registration process and the document verification steps. Your concerns are important to us, and we want to resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
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