I used the Jokecard (a real joke!) once at a reputable retail store. I had at the time approximately $175CAD remaining in the card. Next time I tried to use it, it was declined (zero balance).
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Veja o que dizem as avaliações
I received two $250 Joker Mastercard gift cards for my work anniversary. I used one card for small purchases, but they both expired in June 2026. I've called twice to renew them: first on July 17... Ver mais
A empresa respondeu
I received a $25 CAD joker prepaid visa as a gift from one of my friends, it recently expired in June 2026 so I called the number on the back of the card 1 (833) 250-6810 on Sept 14th for a replacemen... Ver mais
A empresa respondeu
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... Ver mais
A empresa respondeu
1,3
Muito Ruim
218 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
the site is not checking anymore
today the site is not checking any cards i tried too many times but seems joker not working anymore
5 de outubro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Winston,
Thank you for taking the time to share your experience. We're sorry to hear you're having trouble checking your cards on our site — that’s definitely not the experience we want for our users. To help us look into this further and provide support, please check your inbox for an email from noreply.notifications@trustpilot.com. It contains a link where you can securely share your contact details with us. We’re here to help and appreciate your patience while we work to resolve this.
Warm regards,
Josh R.
Jokercard.ca
Absolute garbage
Have had these same cards in past to make online game purchases via apple. Now they have chosen to block this. It is not shown anywhere when you purchase these. What absolute garbage
4 de outubro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Darrel,
Thank you for sharing your feedback. We understand your frustration regarding the recent limitations on using our cards for Apple-related purchases, especially when this functionality was previously available. While we strive to keep our customers informed, we regret that this change was not clearly communicated at the point of purchase. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, which contains important information we need to proceed. We’re committed to resolving this issue and appreciate your patience.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/08/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Overcharged by $50+ on my prepaid visa
I got 2x $200 Joker prepaid Visa cards to use for Ubers around my city. I’ve only used $217.42 worth of Ubers (trips + tips), but Joker card declined and it shows that I’ve cumulatively used $268.90. They’ve overcharged me by $51.48. I checked the balances and all my uber transactions and they charged me twice for one of the transactions - they charged it once on one of the cards, uber informed me the card didn’t have sufficient funds so I put it on the other card only for them to not actually refund me at all. This is unacceptable. If you put in $400 into prepaid Visa cards, you should be able to use the $400, not be scammed like this. I tried to reach out to customer service as well but it’s basically all robots. I can’t get to a person.
28 de setembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Jo,
Thank you for taking the time to share your experience. We're truly sorry to hear about the confusion and frustration you've encountered with your Joker prepaid Visa cards and the Uber charges. We understand how important it is to have full access to your funds and to receive clear support when issues arise. To help resolve this, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com—we’ve sent a message requesting your contact details so we can investigate further and assist you directly. We’re committed to making this right and appreciate your patience.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/30/2025:**
Hello Jo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Poor service and poor accounting
At my request my son bought me a Jokercard that I had problems registering. Eventually, we were able to register the card and used it for one transaction on AliExpress. Subsequent attempts to purchase anything with the card failed, and it took so many attempts to check the balance on the card. When we succeeded, the balance on the card was less than it should be, meaning it recorded me as using much more cash than I actually did. I doubt if I would ever buy another Jokercard.
13 de setembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Charles,
Thank you for sharing your experience. We're sorry to hear about the difficulties you encountered with registering and using your Joker Card. We take these concerns seriously and would like to investigate further to ensure everything is resolved properly. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to collect more details so we can assist you directly. We appreciate your feedback and the opportunity to improve our service.
Regards,
Maurice V.
Jokercard.ca
Scammy card, scummier customer service
I bought a prepaid Visa card for my dad. He doesn't live in Canada so he likes to get them when he's here so he can shop online when he's back home.
We had several problems registering the card. It failed inexplicably several times after the 24-hr wait for activation. When we finally registered it, I registered it under his name and email but my physical address since it required a Canadian address.
His first purchase worked as expected. The card has not worked since. Additionally, on their website, when I check the balance, there are charges for ~$37 CAD (~$24 USD + a foreign transaction fee) which aligns with what my dad bought. But ~$50 has been taken off the card.
I called them to address the two issues and it was a nightmare. The number on the card goes to an automated system with no option to talk to a human. You have to dig through pages of terms and agreements on their website to find the number to speak to a human. Then, when I spoke to someone, I was not allowed to do anything because it was registered in my dad's name. Even though I had all the card info. After speaking with four different agents, I eventually had to add my dad to a conference call at a huge cost. The information they "confirmed" was just my address that I relayed to him. And after all that, they were not able to tell me why the card was not working. And according to their magical system, the first transaction was for ~$49 CAD plus the transaction fee. They could not tell me why this was different from the online portal.
0/5 stars. I am never using their services again and I would not recommend them to my least favourite person.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Ofotsu,
Thank you for your feedback. We're sorry to hear about the trouble you experienced with the promo code and PayPal integration. We’d like to investigate this further and help make things right. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to improve your experience.
Regards,
Maurice V.
Jokercard.ca
I received gift card for Christmas it…
I received gift card for Christmas it expired in 2026 after trying numerous times to activate , call , email for help and never getting any assistance I would say this is the worst gift card ever . Unbelievable how you cannot get any help . This card will not work and you can’t get help . Don’t buy them!!! Edit . I sent an email back to you . Edit never heard another thing after sending back information you requested . What a waste of money for the person who gifted this to me. Shame on you.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Morris,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve had activating your gift card and the lack of support you’ve encountered. That’s certainly not the experience we want anyone to have. To help us investigate and assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com. We’ve reached out to gather more information and hope to resolve this for you as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/26/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Cannot use anywhere
After a few tries I was able to register the card and check the card's balance on the website (which shows it should work), but it's only ever been declined when used at stores in-person or online. Super frustrating
21 de agosto de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Georgia,
Thank you for sharing your experience. We’re sorry to hear that your card has been declined despite showing an available balance, and we understand how frustrating that must be. To better assist you, please check for a message from noreply.notifications@trustpilot.com we’ve reached out to request additional details so we can look into this further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/23/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Andres S.
Jokercard.ca
Scammed from the company
Literally a scam, i bought a 85$ card, i use them alot but i knew something was fishy because the cards stopped working very easily.
I did two purchases and wrote how much $$ there is left, from 85$, to 52$ then 20$, when there is 20$ left, the card completely stops working and if i try to check the balance, it says that they cant do anything at the moment, which is fake because 10 seconds later, a new card works well.
Dont buy joker cards if you dont want the company stealing a part of it and making you feel like its an error from your part.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Kenji,
We’re sorry to hear about your experience with your Joker card and the trouble you faced when trying to use the remaining balance. We’ve sent you an email from noreply.notifications@trustpilot.com to gather more details so we can look into this further and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
Someone gave my son a $25 Joker card
Someone gave my son a $25 Joker card, he tried to buy Roblox online and it doesnt work. After I tried to register the card online and it asks you for a lot of personal info, including submitting your photo ID. For $25 I'm not risking identity theft, this is ridiculous.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Manuel, we appreciate you sharing your concerns about your experience with the $25 Joker card and the registration process. We understand your frustration and take your feedback seriously. To help us look into this further and work toward a resolution, please check for an email from noreply.notifications@trustpilot.com, as we’ll need to gather some details from you directly.
Warm regards,
Josh R.
Jokercard.ca
The worst gift card to have
The worst gift card to have. Lost almost over 200 dollars. Used the card in walmart and we lost the rest from a name called daisy. (Seems like a scam). Complained through the appropriate email provided. They said they cannot refund them. Please do not buy their cards.
18 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Nikita,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your gift card and the loss of funds. We’d like to review this matter further. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request more information to assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/12/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
I bought two JOKER prepaid cards from…
I bought two JOKER prepaid cards from two different stores – I haven’t been able to activate or use either of them. I’ve tried multiple times, on different websites and devices, but nothing works. I contacted the stores – they claim everything went through correctly on their end and say they can’t help. In reality, I’ve lost $100.
This feels like a complete scam – the company offers no real support, and the customer is left with nothing. I strongly warn others: don’t buy these cards, you’ll only lose your money and patience.
Update: After posting my original review, I was contacted by JOKER’s customer support. It turned out the issue was related to a security check. The team was very helpful and sent me new, working cards. I appreciate their prompt response and assistance. While the initial experience was frustrating, the situation was ultimately resolved in a positive way. Thank you for your help.
31 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Janusz,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had trouble activating your JOKER prepaid cards and that your attempts to get support have been frustrating. We understand how concerning it is to feel unsupported, especially after making a purchase. To better assist you, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com. Once we receive your details, we’ll do our best to look into this and work toward a resolution.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/05/2025:**
Hello Janusz, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
The go-to for scamming your elderly parents!!
My mother was scammed (someone convinced her to purchase a gift card for them as part of the scam). I called to try to cancel through their phone number by reporting lost or stolen. They would do nothing without the credit card number. I don't have the card! How am I supposed to know what the number is? How is anyone supposed to have their card number if it was lost or stolen? I had the receipt but apparently that was not enough. Zero care or compassion from the customer service representative on the phone. Scammers, this card is a great choice for you!
27 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Dawn,
Thank you for sharing your experience. We're very sorry to hear about this situation and understand how upsetting it must be. While certain details are required to investigate lost or stolen cards, we’re committed to assisting as best we can. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/31/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I bought it from shoppers drug Mart…
I bought it from shoppers drug Mart when I try to use it, it said it’s not activated and when I called they customer service they didn’t help me.
26 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Maizbeen,
Thank you for taking the time to share your experience. We're sorry to hear that you had trouble using your card and didn’t receive the support you expected. To help us look into this further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can better assist you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
$100 gift card - with no money in it!!! BUYER BEWARE!
This was supposed to be a $100 gift card. When I could not register or activate it online, I called customer service. The number (with live person) was not on the card - but I got it indirectly via their website. I was told by them that my $100 card (which I had not even registered or activated yet) had a balance of only 13 cents on it -and there have been some paypal transactions on this card (as some other reviewers have also mentioned). How is that even possible? I was then referred / transferred to the dispute team. The dispute team asked for my name, email, and mailing address before they could proceed to resolve the issue.
Considering this is a gift card, they should not insist on collecting my personal information to be able to assist me.
I honestly think they are scammers and other comments on this page only reiterate that suspicion. If there are multiple visa gift cards with exactly the same number, how can Joker be a legit business? If it is legit, it is certainly not one I would recommend or trust.
Is there anyone at all for whom Joker's gift card worked at first go?
I WILL NEVER MAKE THE MISTAKE OF BUYING OR ACCEPTING A JOKER GIFT CARD AGAIN
EXTREMELY DISAPPOINTED SINCE THESE CARDS SELL AT LEGIT RETAIL STORES - AND SO UNSUSPECTING CUSTOMERS WITH GOOD INTENTIONS OF GETTING SOMEONE A GIFT MAY NOT ONLY END UP LOSING MONEY BUT ALSO WASTING THEIR TIME AND ENERGY TRYING TO RESOLVE THE ISSUE WITH THE JOKER TEAM.
CONSIDERING THE ONE STAR RATING, I HAVE NO IDEA HOW JOKER IS STILL IN BUSINESS. SADLY MANY OF US DISCOVER THE LOW RATING AND NEGATIVE REVIEWS ONLY AFTER LOSING MONEY OURSELVES.
Update- July 23, 2025
The request from Joker asks for full name, phone number and email. Message for Joker - When I called you, you asked for full name, email and mailing address. When none of these were required to buy a card, why should they be required now? How do I know you won't misuse my information when you've already lost all credibility? If you genuinely want to help, you should help based on the card details. I was willing to provide email when I called but you said you will need a mailing address also- which I am not willing to share with people I don't trust. Also, you may then ask for ID verification - sorry you're asking for too much in return for a scam card that is nothing but a trouble-maker.
16 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello,
Thank you for taking the time to share your experience—we’re very sorry to hear about the issues you’ve encountered with your Joker gift card, including the trouble registering or activating it, the unexpected balance, and the concern about unauthorized transactions. We understand how frustrating and disappointing this must feel, especially when a gift card doesn’t work as expected. To investigate this further and assist you directly, please check your email (including your spam folder) for a message from noreply.notifications@trustpilot.com. We’ve sent a request to collect some additional information so our team can look into this thoroughly and work toward a resolution.
Warm regards,
Gaby S.
Jokercard.ca
The joke is on you if you purchase a Joker card
Well at least they got the name on the card right.DO NOT PURCHASE. I purchased a $50 card and by the time I paid for it go home and registered it I had balance of 23.42 on the joker card. Not to mention a $4.99 charge at the till. When I was able to see the transactions 2 of them where fees by the card company peoples and another charge that looked like it was a convenience store. Looked for a customer service # or dispute line but to no avail. Instead like so many other companies you have this long drawn out form and procedure to follow that most people dont bother. Well dont bother it got me nowhere . I received 1 call which I missed and 2 -3 days later I received an email saying the file is enclosed.What a JOKE ! As for PEOPLES please change your false name cause obviously your just another large company with billionaires making money off the working who actually support this country by paying taxes not like you bastards.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Kevin,
Thank you for your review. We’re truly sorry to hear about your experience with the card fees and the difficulty you encountered reaching support. We’d like to help resolve this matter for you—please check for a message from noreply.notifications@trustpilot.com where we’ve requested more information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
Disappointing All Around
I received a card at the beginning of the year, I couldn't register it online as the website was down, so I registered it over the phone. I continued to have issues with it not working, so I tucked it away and didn't think about it again until today, tried to register again - didn't work. Tried to call - didn't work, tried to speak to someone on the phone - didn't work. There is $250.00 gone.
14 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Dear Devon, we truly appreciate you taking the time to share your experience and we’re very sorry for the ongoing trouble you’ve faced trying to register and use your card, both online and by phone. We understand how frustrating it must be to feel that your $250 balance is inaccessible, and we’d like to help make this right. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to look into this and assist you further as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
BEWARE!!
BEWARE!!! 100% a scam! Registered card. Tried to use card and it was declined. Checked balance and an $8 charge was made, then a $242 charge was made…. Same day, 1000kms from where I was. BIGGEST SCAM OUT THERE!! Beware!!
6 de julho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Paul,
Thank you for your review. We're sorry to hear about the unauthorized charges and the trouble using your card. We take these matters seriously and want to investigate further. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to request your information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Resposta da Jokercard.CA
Dear Tyler, thank you for sharing your experience with us — we’re truly sorry to hear that your card is being declined despite having a full balance. We’d like to look into this right away and help get this resolved for you. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to assist you further.
Warm regards,
Josh R.
Jokercard.ca
Card is a scam
Card is a scam. Registered one day ago. Now I suddenly can't check balance or use it anywhere. Should've taken the hint from the company name before I bought. Please remove yourself from all convenient and grocery stores. Vanilla and The Perfect Gift Card are so much better.
26 de junho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello Hieu,
We’re truly sorry to hear about your experience and understand how upsetting it must be to register your Jokercard only to find it suddenly unusable and the balance inaccessible. We appreciate your feedback about our brand name and comparisons to other providers—your insights help us improve. We’d like the opportunity to investigate this further and make things right for you. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your details and assist you directly.
Warm regards,
Gaby S.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/01/2025:**
Hello Hieu, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
How is this business still around
How is this business still around? Website is broken, unable to register card AGAIN. Gifted another card because I guess nobody realizes this company is a sham.
Better off just returning the card and getting a different gift card.
10 de junho de 2025
Avaliação não solicitada
Resposta da Jokercard.CA
Hello, we’re really sorry to hear about the trouble you’ve had registering your card and the frustration it’s caused. We understand how disappointing this experience must be, especially when it’s happened more than once. We’d like to look into this further and help resolve it for you. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so we can assist you directly. Thank you for your feedback and for giving us the chance to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/12/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
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