I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to de... Ver mais
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Veja o que dizem as avaliações
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... Ver mais
A empresa respondeu
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellen... Ver mais
A empresa respondeu
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contato
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Incredible customer service from Katie Ashton
I am in the process of moving house and had decided to change provider from LilaConnect. I spoke to Katie Ashton who was able to change my mind entirely by working incredibly hard to meet my needs in my new home. I've not always found it easy to contact the provider but Katie put all of my issues to rest with the result that I will be remaining as a customer for the foreseeable future, entirely due to her intervention. Thank you - superb customer service!
7 de julho de 2026
Avaliação não solicitada
I have been with LilaConnect for a…
I have been with LilaConnect for a number of years and for the latter period of 2 years I have received poor internet service and customer service. I contacted LilaConnect to talk about the service issues I have been experiencing and instead of resolving the issue with the speeds and connectivity, a call handler urged me to upgrade my package, which never resolved my issue and has now caused me issues as the upgrade has been classed as a contract renewal and I am now unable to cancel my service - which was supposed to end in May. Due to this I have experienced consistent issues with my internet, across multiple devices and throughout a number of years. I have spoken to other users of this service and have been informed that the service is just as poor across all areas, not just my area, and that the customer service is just as poor, with technical support never resolving issues for more than a week, with a new support request being made each time. I have spoken to an advisor about this and have been told that I have to set up a payment plan, and that the contract started in august without my permission! I will be raising a complaint to OFCOM as this is unacceptable and shows the shady business practices of this company
7 de julho de 2026
Avaliação não solicitada
Russ from technical support was amazing…
Russ from technical support was amazing and patient. As I’m not very tech clever. He sorted our issue. Top man
6 de julho de 2026
Avaliação não solicitada
Well had the internet installed and not…
Well had the internet installed and not really been able to use it as it keeps dropping out not good what so ever
3 de julho de 2026
Friendly service & everthing works…
Friendly service & everthing works great and also value for money !!!
26 de junho de 2026
All the work of change over done by…
All the work of change over done by your staff, all done as planned
2 de julho de 2026
Lila connect thank you to Keith and…
Lila connect thank you to Keith and Jacob for a cracking installation and set up they left the place as clean as when they started
2 de julho de 2026
Avaliação não solicitada
Nice and friendly customer service
Nice and friendly customer service
26 de maio de 2026
Avaliação não solicitada
Following the installation of my new…
Following the installation of my new broadband, I contacted LilaConnect support about an internet speed issue I was experiencing. Kayur was incredibly helpful, friendly and informative throughout. He took the time to explain what was causing the issue, answered all of my questions and made sure everything was resolved.
1 de julho de 2026
Avaliação não solicitada
I have had an open support ticket since…
I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to delete my negative reviews, which I did twice before. I will not delete this review until my issues are permanently resolved
30 de junho de 2026
Avaliação não solicitada
Moved to a new house
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. All communication with Lila was clear, everything they said would happen did and on the dates agreed. Overall a good experience and no complaints at all.
30 de junho de 2026
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to share your experience.
I’m really pleased to hear that your move went smoothly and that activating your service was quick and straightforward. It's great to know everything happened as promised, with clear communication throughout, and that you're enjoying speeds even better than expected with a stable connection.
Providing a simple, hassle-free experience is exactly what we strive for, so it's wonderful to hear we've been able to deliver that for you.
Thank you again for choosing LilaConnect. We really appreciate your feedback and hope you continue to enjoy your service.
Kind regards,
Afruj Miah
Customer Service Team Leader
Worst decision ever keep far away from…
Worst decision ever keep far away from that company
29 de junho de 2026
Fantastic installation of my new fibre…
Fantastic installation of my new fibre this morning by the two Engineers Marcus and Martins, very professional quick, clean, tidy, and clear concise explanation on how the equipment works and how to move forward with my new setup. Very happy indeed.
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Marcus and Martins provided such a positive installation experience. It's great to know they were professional, efficient, tidy, and took the time to explain everything clearly, helping you feel confident with your new fibre setup.
I'll be sure to pass your kind words on to both Marcus and Martins—they'll really appreciate the recognition for their hard work.
Thank you for choosing Lila Connect. We hope you continue to enjoy your new fibre service, and if you ever need any assistance, we're always here to help.
Kind regards,
The Lila Connect Team
Quick response at my issue and very…
Quick response at my issue and very friendly
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you for taking the time to leave us a review.
We're really pleased to hear that your issue was dealt with quickly and that you found our team friendly and helpful. Providing prompt, approachable support is something we strive for, so it's wonderful to know we met your expectations.
We truly appreciate your feedback and your support. If there's ever anything else we can help you with, please don't hesitate to get in touch.
Kind regards,
The Lila Connect Team
Fantastic
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into the fibre switch and place the router in the centre of your property. Customer service is also fantastic. I would definitely recommend LC, especially if you work from home and want a reliable connection.
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a fantastic review.
It means a lot to receive such positive feedback, especially from someone with your experience as a fibre optic engineer. We're delighted to hear that you're enjoying the speeds, value for money, and the flexibility of being able to position your router for the best possible Wi-Fi coverage.
We're also really pleased that you've had a great experience with our customer service team. Providing a reliable connection backed by excellent support is exactly what we strive for, so it's wonderful to know we've delivered on that for you.
Thank you for recommending Lila Connect. We truly appreciate your support and hope you continue to enjoy your service for years to come.
Kind regards,
The Lila Connect Team
Antony was friendly and very helpful…
Antony was friendly and very helpful today
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you for taking the time to leave us a review.
We're so pleased to hear that Antony was friendly and helpful during your interaction. Delivering great customer service is something we take pride in, and it's always wonderful to hear when a member of our team has made a positive difference.
We'll be sure to pass your kind words on to Antony, he will really appreciate the recognition.
Thank you for choosing Lila Connect, and if you ever need any further assistance, we're always here to help.
Kind regards,
The Lila Connect Team
Best Internet in my opinion…
Never known a company that takes the time to telephone and gto through the issues I had. Explained clearly. All good. I have been with Lila for nearly 2 years now and always recommend to friends. Best provider I have ever had. Thank you to Kayur and the team at Lila. (#314229)
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for your amazing review and for your continued support over the last two years. It really means a lot to us.
We're delighted to hear that taking the time to call you and talk through the issue made such a positive difference. We believe that listening to our customers and providing clear, personal support is just as important as delivering a reliable service, so it's wonderful to know that this was reflected in your experience.
A special thank you for recognising Kayur and the team. I'll make sure your kind words, along with your reference (#314229), are passed on, they'll be thrilled to know they made such a positive impression.
It's also incredibly rewarding to hear that you recommend Lila Connect to your friends and consider us the best provider you've had. That's one of the highest compliments we could receive.
Thank you once again for your trust and loyalty. We look forward to continuing to provide you with the service you deserve for many years to come.
Kind regards,
The Lila Connect Team
Very polite and helpful really pleased…
Very polite and helpful really pleased with the broadband and thank you Anthony for excellent costomer service .I would recommend LilaConnect to everyone who was concidering there services.Thank you.
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for your lovely review.
We're delighted to hear that you're pleased with your broadband service and that Anthony was able to provide such excellent customer service. I'll make sure your kind words are passed on to him and I'm sure he will really appreciate the recognition.
It also means a great deal to hear that you would recommend Lila Connect to others. Trusting us enough to recommend our service is one of the biggest compliments we can receive.
Thank you again for choosing Lila Connect. We truly appreciate your support, and if you ever need anything, we're always here to help.
Kind regards,
The Lila Connect Team
Best customer service
Marcus and Martins came to install my new router. On time, polite and professional and talked me through the new set up. Customer service from Lila is always top notch and it's refreshing to have engineers who carry that quality on into customers homes.
30 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to leave such a thoughtful review.
I'm really pleased to hear that Marcus and Martins provided such a positive installation experience. Arriving on time, treating your home with respect, and taking the time to explain everything clearly are all things we expect from our team, so it's wonderful to know they delivered on that.
It also means a lot to hear your kind words about our customer service. We genuinely work hard to provide the best possible experience from your first contact with us through to installation and beyond, so knowing that this has been your experience is incredibly rewarding.
I'll make sure Marcus and Martins receive your feedback, they'll be delighted to know their efforts were appreciated.
Thank you again for choosing Lila Connect and for sharing your experience with us. We really do appreciate your support.
Kind regards,
Afruj Miah
Customer Support Team Leader
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