LilaConnect UK Avaliações 

Marcus and Martin came before the appointment time they were very helpful polite and explained everything about the box and the router and what happens if the lights go red.

You’re a very reliable network, the guy who I had spoke to was incredible Jayed Alam, he gave me an amazing offer for my contract.

Luke and Keith arrived as scheduled,
Very polite on arrival, Explained the scope of work required.
Very tidy when work was completed.
Explained all set up and working, advised ref downloading app to assist with extender.

Martin and Marcus came to my house and they were brilliant and were lovely lads . Credit to the company

Over the years Ive had numerous suppliers of broadband and its quite tiring if I am honest. A lot of empty promises, claims well above reality on speed and FULL HOME CONNECTIVITY.

Moving over to Lila Connect was a decision I took after doing a bit of research and the deal offered was great in comparison to the retention offer from my previous supplier that begins with V!

So installation was painless, the lads did all the outside stuff, left no mess behind, on time and friendly. The inside stuff was fitted and the area left spotless too.

Down to the speed. The wifi was flawless, full reception top down to the kitchen and into the garden. I was impressed as the house is a large 19th century, thick brick built property.

Reliability - outages/throttling speed at busy times, had not been an issue at all. There has been less than 5 outages in 2 years. Peak times havent affected our service in anyway.

We have a very tech busy household, working from home, streaming music and apps like netflix, youtube and prime, mobiles x6, tablets x2, 3 laptops, 2 android tv boxes, 1 game computer and heating, lighting and tech controlled by a home hub.

The only reason we are leaving Lila is because we are moving out of the Lila service area. Gutted to be honest as the service is way better than any other I have used.

The customer support team have been excellent on the occasions that I have needed to speak to them, which isn't many times as there haven't been any problems.

I called to speak to CS about moving the service and unfortunately cant so have had to cancel. I spoke to Katie Sawyer who was friendly, professional and very helpful. She's a credit to Lila Connect and the service provided.

If you are unsure and doing your research, please take this as a 100% happy customer and we would highly recommend the services provided.

Called up to get a upgrade, spoke with Antony Turner who ran through everything and got me a appointment the following week to get some new kit installed. Very happy with the service so far from Lila. Oh and saved a few quid to improve me speed.

Lila phoned me to tell me my contract was up they offered me 1 gig internet for a penny more than 500 mb for 12 months then the price increases after that a couple of quid the chap even offered a new router aswell I'm well chuffed with them

Lila connect - TERRIBLE SERVICE. WARNING.

In the winter of 2022, Lila installed full fibre broadband, and begun marketing heavily at "affordable full fibre".

I took out a 2 year contract with them, and at first, it was without a hitch. Until there was a problem.
Within the last 6 months, ive had dozens of unplanned outages, usually during the day, disturbing my work as i frequently work from an home office. But, these things happen right? Just give them a call and see how long it will be off right? Dont bother. All you get is a sarcastic conversation from a teenager telling you they can not tell you anything about when it will be restored.

Anyway - I could look past that on occasion as things happen.

Then theres the wifi issue. "1GB+ download speeds". Yeah, if you are hardwires 2 foot from the router maybe. I am currently approximately 8 meters away from my router, and have 30mpbs download speed on the wifi. Basically, they ship out the cheapest equipment they can and if you complain, they spew a load about strength dropping off, they only guarantee speeds to the box.. which i get. But other competitors are now offering similar speeds with full fibre, which do not pump out the most budget equipment on the planet. Terrible Terrible Terrible.

You want my advice? Stick to a decent name provider with actual customer service skills and decades of reliable service. Sky offer similar speeds and at a cheaper price.

If you are considering.. please do not do it.

Anthony from Lila upgrades team did me a deal extending my contract locking my price, no mess no hassle just straight forward good service.

Awesome job thanks 👍

alex and paul were great, quick job, cleaned up after no hassle great work.

Spoke too Antony from lilaconnect today about renewing my Contract gave me a great deal very highly Recommend Indeed.Very Polite customer service great very happy customer.

Clearly explained and worked perfectly

Easily done to renew good service

Very fast, and friendly guys Martin's and Marcus.

It was connected with no mess or fuss , the guys Marcus and Martins where friendly and extremely helpful nothing was to much trouble would reccomend the company and these guys

Great service, Antony was very helpful. Answered all my questions and helped navigate setting up an account

I’ve been a LilaConnect broadband customer for some time now, and unfortunately my overall experience has been quite frustrating. I’ve faced multiple ongoing issues, including weak connection, slow WiFi speeds, and concerns around pricing. The most pressing issue, however, has been the consistently poor WiFi performance from the Zyxel router.

Over the past few months, I’ve noticed a clear decline in speed and reliability. Despite raising these concerns several times, the support I initially received felt very scripted and repetitive — focusing on basic troubleshooting like router placement, channel changes, and interference from other devices, without actually resolving the root problem.

That said, I want to highlight a very positive experience with Kayur from the 2nd Line IT Support team. Kayur was excellent — he understood the issue immediately, came prepared, and communicated clearly and professionally throughout the call. He demonstrated strong technical knowledge, explained everything in detail, and ensured all my questions were fully answered. Most importantly, he engaged with me like a valued customer rather than just following a script.

I can honestly say that if it wasn’t for Kayur’s support, I was very close to cancelling my contract with LilaConnect. His approach made a significant difference and restored some confidence in your service.

LilaConnect — I would strongly encourage your teams, especially customer service and retentions, to review this interaction. There’s a lot to learn from how Kayur handled the situation. This is the level of service customers expect.

I hope going forward that the quality of both your service and support becomes more consistent.

The change over was so easy , the 2 young men that came out were polite and professional ,and importantly the price was very competitive and l was more than happy

Absolutely amazing customer service from technical engineer Russ. He showed genuine compassion and concern when we're having issues with our wifi, and went above and beyond to solve the issue. Top guy thank you!

I received outstanding support from Kayur at LilaConnect and wanted to share my experience. I had been dealing with persistent packet loss, lag in online games, and broader upstream issues. From the very beginning, Kayur handled my case with professionalism, clear communication, and genuine dedication.

He kept me updated at every stage, explained the steps in a straightforward way, and clearly cared about getting the issue fully resolved. Thanks to his efforts, everything is now fixed, and my connection is stable and performing exactly as it should.

Support like this truly makes a difference. I can confidently recommend both LilaConnect and Kayur for their reliability, expertise, and excellent customer service.