I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to de... Ver mais
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Veja o que dizem as avaliações
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... Ver mais
A empresa respondeu
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellen... Ver mais
A empresa respondeu
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contato
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great installation team
After a few delays of which I was kept updated , the installation was completed today by Nikki and Cavan,they were friendly, efficient and explained the process clearly,the site was left spotless ,and the equipment was up and running before they left ,thankyou both
23 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to share your feedback.
I’m really pleased to hear that, despite the earlier delays, you were kept well informed throughout and that the installation was completed smoothly today by Nikki and Cavan. It’s great to know they were friendly, efficient, and took the time to clearly explain the process to you.
I’m also glad to hear they left everything clean and tidy and made sure your equipment was fully up and running before they left, that’s exactly the standard we aim for.
I’ll make sure your kind words are passed on to Nikki and Cavan. They’ll really appreciate the recognition.
Thank you again for your patience and for choosing LilaConnect.
Kind regards,
Afruj Miah
Customer Service Team Leader
Dont signup
No after service, no response on helpline
Speed decline post cooling ooff period
13 de junho de 2026
I've had 2 of you engineers at my house…
I've had 2 of you engineers at my house to installed the internet upgrade they have done a fantastic job, you need more engineers like Marcus and Martin.Nice 1 lads
23 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to share your feedback.
I’m really pleased to hear that Marcus and Martin did a fantastic job with your internet upgrade. It’s great to know the installation went smoothly and that you were happy with the service they provided.
I’ll make sure your kind words are passed on to them, they’ll really appreciate the recognition.
Thank you again for your support and for choosing LilaConnect.
Kind regards,
Afruj Miah
Customer Service Team Leader
I had Martins and Marcus come out to…
I had Martins and Marcus come out to install my internet and they were really friendly and did a really good job and even helped to put my stuff back which was really nice of them
23 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to share your feedback.
I’m really pleased to hear that Martins and Marcus provided such a positive installation experience. It’s great to know they were friendly, did a good job, and even went the extra mile to help put things back in place for you, that kind of care and attention really makes a difference.
I’ll make sure your kind words are passed on to them, they’ll really appreciate the recognition.
Thank you again for choosing LilaConnect and for your lovely feedback.
Kind regards,
Afruj Miah
Customer Service Team Leader
Amazing lady and the guy I spoke to…
Amazing lady and the guy I spoke to today brilliant and he went above and beyond
22 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Barry,
Thank you for your kind words!
We’re really pleased to hear our team went above and beyond and made such a positive impression. We’ll be sure to pass on your feedback.to Kaia & Russ.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi Janet,
Thank you for your feedback!
We’re really pleased to hear everything went well and that you found the LilaConnect set up efficient.
Kind regards,
Customer Support Team 💜
Kayur was professional and very…
Kayur was professional and very helpful. Seems to have dorted my problem. After nearly a week of losing fsith in lilaconnect Kayur has gone a long way to restoring it
22 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Derek,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was able to resolve the issue and help restore your confidence in the service. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Once I spoke with Kayer he was able to…
Once I spoke with Kayer he was able to explain the issue and deal with it. I was getting very poor speed and multiple items in the house kept dropping connection.
Kayer was able to get the strength back to high speed and now everything works correctly.
great customer service and tech support
11 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Mark,
Thank you for your feedback!
We’re really pleased to hear Kayur was able to explain the issue clearly and get everything running at the speeds you expected. It’s great to know your connection is now stable and working well.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi Mrs Higgins,
Thank you for your kind feedback!
We’re really pleased to hear the engineer provided great customer service and that you’d recommend Lila, this means a lot to our team.
Kind regards,
Customer Support Team 💜
Upgrade Installation
My upgrade installation was completed today by Marcus and Martin. They completed the install quickly and professionally, explaining everything before leaving. Taking their shoes off before entering the property and offering multiple times to clean up the very small amount of dust, which I said I was more than happy to sort once they left. Both are small details, but take the service provided to the next level. All in all a very happy customer!
22 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Lindsey,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Marcus and Martin delivered such a professional and thoughtful installation. It’s great to know those extra touches made a difference and elevated your experience. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
SWITCH
The switchover took place without any problems, you could say it was unnoticeable, if it weren't for the physical replacement of the router with a new one, I wouldn't have known that I had already been switched. I was very positively surprised.
11 de junho de 2026
Resposta da LilaConnect UK
Hi Przemyslaw,
Thank you for your feedback! We’re really pleased to hear the switch over was so smooth it was barely noticeable. It’s great to know everything went seamlessly for you.
Kind regards,
Customer Support Team 💜
Quick Issues resolved
Faced a few issues with speed and connectivity usually a reset helps out. Happened a few times and usually a quick call, they update the ware inside and away I go. Russ is super helpful, explains in a good manner and double checks it all 👌
20 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Sam,
Thank you for your feedback!
We’re really pleased to hear Russ was so helpful and took the time to explain everything clearly while getting your issue resolved. It’s great to know you feel supported when things do arise.
Kind regards,
Customer Support Team 💜
The review is for the installation…
The review is for the installation organised by lila and carried out by freedom fibre. Luke and cavan did a great job of putting the new cable in and putting everything back clean and how it was
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Paul,
Thank you for your feedback!
We’re really pleased to hear Luke and Cavan did a great job and left everything clean and tidy after the installation. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Worst experience with lilaconnect
Worst experience with lilaconnect. Internet has been down for more than a day. Raised ticket in support and no response or acknowledgement. No one picks up calls as well. This is a nightmare service. Very unprofessional. I have been their customer for more than 3 years. But none of that matters now. There has been radio silence maintained from Lilaconnect on all my request.
19 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Sri,
Thank you for sharing your feedback.
We apologise for the delay in responding and for the inconvenience this outage has caused.
We can see your case has been escalated and an assurance engineer is now booked. Please be assured your service fault is being treated seriously, and our team will continue to progress this until the issue is resolved.
Kind regards,
Customer Support Team 💜
Marcus and Keith brilliant service…
Marcus and Keith brilliant service really nice guys
19 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Thank you for your great feedback, Natalia!
We’re really pleased to hear Marcus and Keith provided such brilliant service and made a great impression. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
all good but why are we not on network 6
9 de junho de 2026
Resposta da LilaConnect UK
Hi Sim,
Thank you for your feedback – we’re really pleased to hear everything is working well overall.
Our network are receiving ongoing improvement updates, which may explain the current setup you’re seeing and may be available in the future.
Kind regards,
Customer Support Team 💜
Excellent service from Lilaconnect fast…
Excellent service from Lilaconnect fast response to the problem from Jayed Alam sales advisor and Shaun the engineer thanks 😊
18 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you so much for taking the time to share your feedback.
I’m really pleased to hear that you received a fast and effective response from the team. It’s great to know that both Jayed Alam and Shaun were able to support you and get everything resolved quickly and smoothly.
I’ll make sure your kind words are passed on to them, they’ll really appreciate the recognition.
Thank you again for choosing LilaConnect and for your lovely feedback.
Kind regards,
Afruj Miah
Customer Service Team Leader
Excellent renewal and upgrade
I've been a Lila Connect customer for 3 years and they've been nothing short of perfect. Customer service and my current interaction with Jayed was exactly what you want from a contact renewal and upgrade. Double the speed for a slightly cheaper price. Excellent!
18 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Gavin,
Thank you so much for your excellent feedback!
We’re delighted to hear you’ve had such a positive experience over the years, and that Jayed was able to support you with your renewal and upgrade. It’s great to know you’re enjoying both improved speeds and great value.
Kind regards,
Customer Support Team 💜
Wifi upgrade
Was on the line with Antony Turner, already been with Lila 18 months and just upgraded my package. Process was really smooth and i got a discount. Very nice talking to Antony too would recommend :)
18 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Sadik,
Thank you for sharing your experience!
We’re really pleased to hear Antony made the upgrade process smooth and straightforward, and that you were happy with the support and the deal.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Thank you for your feedback, Imreen! We’re really pleased to hear you found the service helpful and within budget. It’s great to know you’ve had such a positive experience.
Kind regards,
Customer Support Team 💜
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