I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to de... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... Ver mais
A empresa respondeu
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellen... Ver mais
A empresa respondeu
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contato
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Adam and jake were friendly and rapid…
Adam and jake were friendly and rapid nice dudes in general and no hassle 👌
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you for your great feedback! 😊
We’re really pleased to hear Adam and Jake were friendly and efficient, and made everything hassle‑free. We’ll be sure to pass on your kind words to them 👌
Kind regards,
Customer Support Team 💜
Marcus and martain
Marcus and martin came out today and our internet .done in 2 mins . absolutely brilliant
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Courtney
Thank you for taking the time to provide your brilliant feedback.
We’re really pleased to hear Marcus and Martin got everything sorted so quickly.
Kind regards,
Customer Support Team 💜
Marcus & martins amazing
Marcus and martins came out today and did our internet. Sorted it within 5 minutes. Excellent service amazing!!!
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Heather,
Thank you for your great feedback!
We’re really pleased to hear Martin and Marcus got everything sorted so quickly and delivered such an excellent service.
Kind regards,
Customer Support Team 💜
Fast and courteous response.
Queried the first payment transaction as it was not what I was expecting. Got a reply with sincere apologies and confirmation that the transactions would be as I expected. Fast and courteous response.
27 de maio de 2026
Resposta da LilaConnect UK
Hi Robert,
Thank you for taking time to provide your feedback!
We’re really pleased to hear your query was handled quickly and courteously, and that everything was clarified as expected.
Kind regards,
Customer Support Team 💜
Absolutely great service
Absolutely great service. Martins and Marcus installed fibre connection quick and in proffesional manner. Fully recommend Lila connect to everyone. Thank you
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Greg,
Thank you so much for your great feedback!
We’re delighted to hear Martins and Marcus delivered a quick and professional installation, we'll be sure to pass on your kind words to them.
We also really appreciate your recommendation, it means a lot to our team.
Kind regards,
Customer Support Team 💜
Adam & Jake very good and friendly
Adam & Jake very good and friendly
28 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear Adam and Jake were very good and friendly. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Matias and Marcus very helpful and…
Matias and Marcus very helpful and informative engineers
28 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Loricik,
Thank you for your great feedback!
We’re really pleased to hear Matias and Marcus were helpful and informative throughout. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Jake and Adam were sent out after our…
Jake and Adam were sent out after our Internet went down. They found the issue and fixed it quickly, great service!
28 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Sophie,
Thank you so much for your lovely 5-star review! 😊
We’re really pleased to hear that Jake and Adam were able to get everything sorted so quickly after your internet went down.
We’ll be sure to pass on your kind feedback to them—they’ll really appreciate it!
Kind Regards,
Customer Support Team 💜
Adam & Jake were superb
Adam & Jake were superb! Nothing too much trouble 👏👏
28 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Andrew,
Thank you for your great feedback!
We’re delighted to hear Adam and Jacob were superb and went above and beyond. We’ll be sure to pass on your kind words to them 👏
Kind regards,
Customer Support Team 💜
Adam and Jake arrived on time quick…
Adam and Jake arrived on time quick efficient polite .
28 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Keith,
Thank you for your great feedback!
We’re really pleased to hear Adam and Jake arrived on time and delivered a quick, efficient, and polite service. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Mohammad was really helpful
Mohammad was really helpful, super polite and informative. I had a odd request to to issues with my plug but Mohammad sorted this for me even when he went and got more information he was really quick and my issue got resolved quickly
26 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Thank you for your kind feedback, Amy!
We’re really pleased to hear Mohammad was so helpful, polite, and quick to resolve your issue, even taking the extra time to get the right information. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Brilliant,fixed a problem in no time 😊
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Joanne,
Thank you for your brilliant feedback!
We’re really pleased to hear the issue was resolved so quickly 😊
Kind regards,
Customer Support Team 💜
I am very pleased
I am very pleased, I didn't expect the internet to work so well. I recommend with confidence.
25 de maio de 2026
Resposta da LilaConnect UK
Thank you for your feedback, Ramona!
We’re really pleased to hear you’re happy with the service and that it’s performing even better than expected.
We truly appreciate your recommendation.
Kind regards,
Customer Support Team 💜
Spoke to Kayur today about my WiFi…
Spoke to Kayur today about my WiFi issues and within the hour responded and resolved my issues delivering massive improvements to the WiFi, thanks again 👍🏻
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi James,
Thank you for your great feedback!
We’re really pleased to hear Kayur was able to respond quickly and resolve your Wi-Fi issues so effectively. It’s great to know you’ve seen an improvement. We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Luke was fab
Luke was fab, didn't waste any time getting my internet back on, peace and quiet from the child now yayyyy, thank you Luke 👍😁
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Louise,
Thank you so much for taking time to provide your feedback.
We’re really pleased to hear Luke got everything sorted quickly for you — and glad the peace and quiet is back! We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Luke gave me my xbox back YAYYYYYY…
Luke gave me my xbox back YAYYYYYY THANK YOU LUKE , BEST FRIENDDDDD
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Amba!
Thank you so much for your amazing feedback! 😄
We’re thrilled to hear Luke was able to help get everything sorted. Happy Gaming!
Kind regards,
Customer Support Team 💜
Lack of staff i am guessing
Internet keeps cutting out. Waited nearly an hour on the phone and gave up to talk to someone. Chat I waited 30 mins.
It was not very clear in chat if an engineer was needed or if i was getting a call 'when are you available' was the question I was asked? It was clarified what they meant after I asked if they meant a site visit or a phone call.
I then got an email to tell me an engineer is visiting today between 2pm-6pm and within 6 mins of the email arriving they have arrived. Which is super quick (I am on priority because of disability). I think a call would have been good to inform of this as then their is an expectation you are in. Whilst i am writing this the engineer has left for a second time and has not even let on.
The original install was fine, alot of debating as to whether they would use existing cables or install new ones, 'easier for us if we disconnect your BT and switch it between the boxes'
i have had them for a month and it does keep breaking up a bit and cutting out here and their which i was informed might be a loose cable, which might explain why today its completely gone.
Whilst the issue has now been sorted, and chat messenger has improved and were helpful it was impossible to speak to any human physically over the phone or in person.
Jamie was nice on the web chat. thank you so muich
(Lila connect sent me link to review, but i don't use links in emails so found them myself )
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Kay,
Thank you for sharing your feedback.
We’re sorry to hear about the connection issues and the difficulty reaching us — we understand how frustrating that must have been.
We’re pleased the issue has now been resolved and that our web chat team, particularly Jaimie, was able to support you.
Your comments on communication and contact availability have been noted and will be reviewed.
Kind regards,
Customer Support Team 💜
Martin and Marcus Installation Team
The instillation team of Martin and Marcus were great!. Quick, friendly, tidy and polite. The house was in a bit of a mess as we have just moved in and not had time to unpack properly. They worked around state of the house and delivered a great service much appreciated guys !!!
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Tins,
Thank you for your great feedback. 😊
We’re really pleased to hear Martin and Marcus delivered such a friendly, tidy, and accommodating service. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Spot on
Adam and Jake were really efficient and installed the new service exactly as I wanted.
Highly recommended.
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Derek,
Thank you for your great feedback!
We’re really pleased to hear Adam and Jake delivered an efficient installation and set everything up exactly as you wanted. We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Mohamed was very helpful with my…
Mohamed was very helpful with my question and was very pleasant
27 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Stuart,
Thank you for your great feedback!
We’re really pleased to hear Mohamed was helpful, pleasant, and able to assist with your enquiry. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.