I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to de... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... Ver mais
A empresa respondeu
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellen... Ver mais
A empresa respondeu
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contato
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Antony was professional and friendly
Antony was professional and friendly, he knew all about the product and was happy to help
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear Antony was professional, friendly, and able to help with your enquiry. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Great experience very nice people…
Great experience very nice people helped a lot was willing to chat and did the work correctly thanks a lot Nikki and Jake
4 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Jasmine,
Thank you for your great feedback!
We’re really pleased to hear you had a positive experience and that Nikki and Jake were friendly, helpful, and got everything sorted for you. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Kayur was very helpful and resovled my…
Kayur was very helpful and resovled my issues quickly
4 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Elisha,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was helpful and able to resolve your issues so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Fantastic ISP
Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a lower price.
4 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re delighted to hear you’ve enjoyed such reliable service over the years and that Jayed was able to help you with your renewal and upgrade.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Had a great experience dealing with…
Had a great experience dealing with Joanne Bott and Kayur Patel both were a great service.
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Ben,
Thank you for your great feedback!
We’re really pleased to hear Joanne and Kayur provided such a positive experience and excellent service.
They’ll be delighted to hear your kind words.
Kind regards,
Customer Support Team 💜
Keith came to install the WiFi set and…
Keith came to install the WiFi set and he was such a nice person and really helpful.
4 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Kiran,
Thank you for your great feedback.
We’re really pleased to hear Keith was so helpful and made the installation a positive experience. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Internet issue.
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very patient and supportive throughout the call and even stayed on after his finish time. He was very clear in his instructions and kept them really simple to understand. Internet working correctly now and I will recommend Lila to everyone from now on.
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Jonathan,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Lenny provided such patient and supportive help, and that everything is now working as it should. It’s great to know you felt supported throughout and appreciated the updates – we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
It’s a lot faster than any other…
It’s a lot faster than any other broadband network and it is cheaper than any other network. I recommend anyone to get lila broadband
25 de maio de 2026
Resposta da LilaConnect UK
Hi Mr Dutton,
Thank you for your fantastic feedback!
We’re delighted to hear you’re enjoying the speed and value of the service.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Good price
Good price. Agreed set up date, kept informed but very slow to respond to a query with regard to full house coverage and still awaiting a solution.
1 de junho de 2026
Resposta da LilaConnect UK
Hi Kim,
Thank you for sharing your feedback.
We’re pleased to hear you were happy with the installation and communication, but we’re sorry for the delay in responding to your query regarding full home coverage.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi Aso,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear you’re receiving very good service and finding it easy to use.
Kind regards,
Customer Support Team 💜
Best ISP in my 31 years
Having issues with no Public IP address recently (Pokemon Center Queues), informed Anthony of the problem, he understood and offered us the promotional package upgrade at a small extra monthly cost including the price lock which will help us a lot, we have no intentions of leaving this company with the support and care they put into their customers. Thank you Anthony for going above and beyond. Thank you Lila for providing excellent internet and excellent services all round.
2 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Josh,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Anthony was able to support you and provide a solution that worked well for you. It’s great to know you feel so well looked after — we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Anthony was great help very straight…
Anthony was great help very straight forward sign up would definitely recommend
2 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Conrad,
Thank you for your great feedback! We’re really pleased to hear Anthony made the sign-up process straightforward and provided such helpful support. We really appreciate your recommendation.
Kind regards,
Customer Support Team 💜
We had martins and Marcus fit new Lila…
We had martins and Marcus fit new Lila they were great from start to finish and very helpful
26 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Jeff
Thank you for taking time to provide your feedback!
We’re really pleased to hear Martin and Marcus provided such helpful service from start to finish. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Great Customer Service very helpful
Great Customer Service very helpful stayed over on the call when I phoned up late as they were closing at 6 would definitely recommend Anthony
1 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi, Thank you for your feedback!
We’re really pleased to hear you received helpful support and that Anthony went the extra mile by staying on the call for you.
Kind regards,
Customer Support Team 💜
Upgrade installation
Martin and Marcus came out to my home to upgrade the connection, the job was done in a professional manner and I was well informed about any potential changes that could occur especially within the first 24-48 hours of it being installed, been with Lila connect for a few years now and I can honestly say it’s the best internet provider that I’ve ever had. I can’t fault them.
1 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Michelle,
Thank you so much for your fantastic feedback!
We’re delighted to hear Martin and Marcus delivered a professional upgrade experience and kept you well informed throughout.
It means a lot to out team to know you’ve had such a positive experience with us over the years – we really appreciate your continued support.
Kind regards,
Customer Support Team 💜
Great service very profrssional
Great service very profrssional. Martins and marcus.
1 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Jon,
Thank you for the fantastic feedback – we really appreciate you taking the time to share it!
It’s great to hear you found the service professional, and we’ll be sure to pass your kind words on to Martins and Marcus 😊
Kind regards,
Customer Support Team 💜
EVERYTHING WENT WELL,FROM INSTALLATION.
EVERYTHING WENT WELL,FROM INSTALLATION, & CONNECTION,
VERY PLEASED WITH THE RESULTS.
22 de maio de 2026
Resposta da LilaConnect UK
Hi Alan,
Thank you for your feedback!
We’re really pleased to hear everything went well from installation through to connection, and that you’re happy with the results.
Kind regards,
Customer Support Team 💜
A satisfied customer .
Really pleased everything went well with the installation. I would recommend to anyone. I was recommend by a neighbour so entirely satisfied.
27 de maio de 2026
Resposta da LilaConnect UK
Hi Mrs Adams,
Thank you for your great feedback!
We’re really pleased to hear everything went smoothly with your installation and that you’re satisfied with the service. It’s good to know you’re neighbour recommend us too.
Kind regards,
Customer Support Team 💜
Adam and Jake both cracking lads both…
Adam and Jake both cracking lads both did a brill job and got the Internet back on after 4 days
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Marysha,
Thank you so much for your fantastic 5⭐ review!
We’re really pleased to hear Adam and Jake were able to get your internet back up and running after the service disruption.
We’ll be sure to pass on your kind words – they’ll be delighted to hear it!
Kind regards,
Customer Support Team 💜
Adam and Jake came and got me back up…
Adam and Jake came and got me back up and running and did the job propley
29 de maio de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Niomi,
Thank you so much for your 5⭐ review!
We’re delighted to hear that Adam and Jake got you back up and running and completed the job properly.
We’ll be sure to pass on your kind feedback to them – it really means a lot.
Kind regards,
Customer Support Team 💜
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.