Lion Air Group Avaliações 

Zwei Flüge gecancelt, Anschlussflüge dadurch verpasst und keine Entschädigung. Niemand fühlt sich zuständig und der "dumme" Tourist darf sich schön neue Flüge buchen. Aber das Geld wird natürlich schön eingestrichen. Sollte man sich definitiv selbst ersparen.

Cancelled my flight with no reason why or options i.e. refund or change

I have had to apply for a refund which I have been told could take 30 days.

Lion Air's website is not functional at all. I discovered you may book your flight through the Airasia.com website even on Lion Air flights. I would recommend using a credit rather than a debit card for your purchase. If your flight is cancelled and you struggle to get your money back you can contact the credit card issuer directly to get your refund.

I don’t think they even deserve a one star but that is the lowest option!

LION AIR GROUp STEAL YOUR MONEY. The group includes Lion Air, Wings Air, Batik Air, Batik Air Malaysia, Thai Lion Air, and Super Air Jet.

Lion air cancelled our flight and we were unable to use their website to book a new one or get a refund. They have a system where their airlines blame each other and no system to support customers. Their website purposely does not work so you can’t request refund and when using their WhatsApp chat they just send you in circles and say you have to speak to another airline in their group.

I went to the airport to ask for someone to help but similarly to the WhatsApp customer service they could not help. They could not even phone someone to help but told me to use the link to request a refund which constantly has an error every time I have used it in the last few days, another clear example of fraudulent practice

I have still not been able to speak to anyone and have had no responses to emails.

A return flight from Surabaya to Toraja Airport costing 600€ for two adults has turned into a nightmare of buying 4 additional tickets valued 1500€ (not refunded) in order to travel. Continues changes to schedule, staff very unprofessional, apps and website full of bugs, wrong information to customer. My holiday was completely ruined and I spent hours to fix the problem myself ( buying, obviously, new tickets each time)

Unreliable airline. Has a policy to cancel last minute the flight and rebooks you in other time. Also we boarded earlier in the aircraft and didn't have air-conditioning. It was suffocating to wait 1+ for the take off in a packed plane with broken air-conditioning.

Evitez de choisir cette compagnie et ses filiales (Batik Air, Wings Air). Je voyage à travers l'Indonésie depuis de nombreuses années et j'ai eu souvent des retards ou des annulations de vols. Je préfère payer un peu plus cher en utilisant Garuda Indonesia. Je suis alors plus confiant sur cette compagnie qui ne m'a jamais déçu.

After I booked I read all the horrible reviews but luckily I have a different experience. The downside was that our first flight from Makassar to Surabaya was delayed 2.5 hours. That meant that we missed our international flight to Kl. So I went to the information desk to ask what the possibilities were. And to my surprise the offed to rebook our ticket for free the next morning, free hoel with breakfast and a free ride to the international Terminal. All went very smoothly.
The plane was clean and the seating oke for a budget airline

Mein Flug von Makassar nach Ternate wurde ohne Ankündigung um 3 Stunden verschoben. Kein Voucher für Wasser oder Essen . Man sitzt 6 Stunden im Flughafen, der nicht einmal Wasser oder Internet anbietet. Wird ständig vom Personal angelogen. Zweimal wurde uns nach Reklamation ein Voucher zugesagt, 2 mal passierte nichts. Die sollten ihren Namen von LION AIR in LIAR -AIR tauschen. Vor einer Stunde sprach ich mit einem weiteren LION-AIR Mitarbeiter, auch dieser versprach sofort Essen und Wasser. Raten Sie Mal? Nicht und wieder nichts. Die Unfähigkeit dieser Airline wurde bestätigt.

This is THE WORST airline I have ever flown and that is saying a lot because I have traveled with dozens of regional airlines on every continent (safe for Antarctica).
I had booked two tickets on a DIRECT, MORE EXPENSIVE flight a couple of months before the departure date. 10 days before the flight, they canceled my original flight and rebooked us on a flight that was scheduled for almost 8 hours earlier. It departed 30 minutes after we got into Jakarta, making in impossible to catch seeing how we had to go through immigration, collect our bags, and get 3 miles away to another terminal.

After a FULL WEEK of me emailing them daily, they finally rebooked us to a NON-DIRECT flight that was in the middle of night, so we lost $125 for our non-refundable hotel room we had booked.

THIRTEEN HOURS BEFORE DEPARTURE, they canceled that flight and rebooked us automatically on the same flight I had already told them we couldn't make. I try to contact them within 10 minutes of receiving the cancelation email and go on to send them FIVE EMAILS which they never answer on the day of our flight.

Luckily, my husband somehow manages to get in touch with someone on WhatsApp after waiting for over two hours for a chat response and we are then rebooked on an even worse flight, with a layover (9 hours instead of the 3-hour direct one), that is much cheaper than the original we booked, not to mention the $125 we lost for our non-refundable hotel room because of flight cancellations.

The second leg of the flight we were rebooked on is now 4 hours delayed and it is entirely unclear why when the plane is right outside and your staff has offered no apology or explanation, no refund, no nothing.

If you want to get ANYWHERE, it is imperative that you do not book with Lion Air, Thao Lion Air, Batik or any airline in that atrocious "family".

Lion Air Group will leave you stranded. Without doubt. Customer service online is virtually non existent - it’s a WhatsApp No. but you can only message) and the response I did get after 2 hours appeared to be from someone who worked in the local fish and chip shop. They had no idea…
My flight with Super Air Jet (booked through Batic Air) was continuously cancelled in the 10 days running up to my booking. As I had an onward long haul connection from Jakarta I decided to cut my losses and rebook with another airline (that did appear to fly regularly).
AVOID LION AIR GROUP AS YOU WILL BE LEFT ON YOUR OWN

Eine komplette Katastrophe. Stornierungen ohne das man informiert wird, keinerlei Kundensupport, keine Hotline. Nur ein Alibi-Whatsapp Chatbot, der einem in keinster Weise hilft wenn der Flug ohne Ankündigung und Begründung storniert wurde. Es wird Gebrauch davon gemacht, dass es dort keine Fluggastrechte gibt

What a company.. we booked 2 Flights Some weeks ago. For the first flight, we got an e-mail that the flight has cancelled, But there was an free alternative earlier that day. Allright, can deal with that..
the second flight; also cancelled. This time no alternative. Stranded at the other side of the world with no help from the company. We requested our money back, But the other reviews here, i’m not expacting that to happen. We Will see, But Lionair wont see us again..

Don't travel with this company, they've canceled a flight and aren't offering me an alternative. Besides, I've requested a refund to my agency so that they can refund me, and they're not doing it. Terrible customer service, they don't help me on WhatsApp and don't respond to emails. It's a scam!

Mehrere Inlandsflüge innerhalb Indonesiens wurden einfach ohne Angabe von Gründen gecancelt. In zwei Fällen bekam ich keine Information und erfuhr von der Stornierung erst am Flughafen. Die Folge: teure Ersatzflüge, verpasste Anschlüsse, zusätzliche Hotelkosten. Der Service für die anschliessende Reklamation und Rückabwicklung ist eine Katastophe. Ich muss leider von dieser Airline abraten.

à éviter! les vols sont annulés au dernier moment, ou retardés sans explications...

LIE ON AND WINGS AND BATIK WORST AIRLINE GROUP ON EARTH ..

Had a flight on Batik Jakarta to Labuan Bajo.. arrived at Bandara 2 hours early and the flight is not listed on the board for checking.. went to cust service they said counter 22. went there and after checking computer go back to customer no service ..back to Cust service and they said flight cancelled...What ?. no notice just show at airport and cancelled..I know some Bahasa and I was yelling very loud, pissed.as hell..they put me on super air jet...ticket said Bajo but actually Bali...pissed again went to transfer desk got new ticket and .....Batik Delayed again it was not even supposed to Arrive on Bali till 1, then delay again, then again and board said arrival of aircraft was 4:30 gate 2.. I just walked around abd around and stopped at get 1 to charge my phone.. at 4:25 I looked at the board and it said last call gate 6..ran like hell and got to gate just in time ..they apologized for the delay and gave.you a plastic cup of water and box of cold chicken...I laughed said BODOH SEKALI...VERY STUPID..

ARRIVED 6 HOURS LATE..

Horrible experience with this airline. First of all, they canceled my flight without even sending a proper notice about it, I had to find out by accident and follow up with them to clarify. Then I had to message multiple times with customer support to even issue a refund which then took 2 weeks to confirm, and in the end they told me it would take 60 working days!!! to refund the money to my local Indonesian bank account. What a scam, they are holding back my money although it's their fault to cancel the flight... I'm outraged and will never book with them again!

Been flying Lying air for years. We make a joke about their name cause they are nearly always lying about the departure time. Today had to take 2 connecting flights and ofcourse had 2 times a delay. Both for technical reasons 🤔🤔🤔. But you can also decide to fly garuda and pay nearly double 😉😉

I booked return flights between Makassar and Sorong. Having read so many horror stories about Lion Air, I was really worried particularly about flight cancellation and delay. But my experience turned out to be quite positive, there was no glitch and I did not find it much different from other more reputable budget airlines. I will book again.