Lion Air Group Avaliações 

Horseass airline!
Same thing goes for wings air!

The worst aircraft that Ive been on. Always delayed

Horrible. You have a flight at 1:55 pm and that very same morning at 8:00 am they send you and email telling you that your flight has been brought forward at 10:30 am!!! I can understand a delayed flight but this???

And it not the first time they do this me. But it is the last. I'm not coming again to Indonesia if garuda and Lion air are the only air companies

I booked a return flight with Lion Air from Jakarta to Sorong via travel agent (Opodo). On all agents websites both flights were listed as DIRECT FLIGHTS. I also added and paid for an additional 20kg of EXCESS LUGGAGE for both flights (scuba gear).

After payment conformation Lion Air sent me the eTickets stating STOP OVERS for both flights in Ujong Pandang without lsiting the excess luggage I paid for.

Opodo (which is not helpful anymore) said the airline must have changed the flights (haha, a big joke since they still lsit the flight everywhere as being direct), they can't do anything and if I have to pay for excess luggage at the airport they would re-imburse me. Opodo refused to cancel my booking and to re-imburse me for that or the excess luggage I have already paid there.

Lion Air referred to its webpage where these flights are listed with stop overs (but at all agents they are listed as direct flights) and insisted the excess luggage is not in their system. Even confirmations by the agent that excess luggage was paid for did not convince them.

Lion Air Indonesia is unorganized, unflexible, not helpful and does not co-operate with its agents. I would never ever again book flights with them and can only recommend to avoid this airline by all means.

Do not use wings air. I have been to Indonesia multiple times and they cancel on you the day before even though they know probably a week in advance they are going to cancel on you. They are an absolutely horrible airline. It deserves to go bankrupt and we need to help them along the way to get there.

A pretty good airline and cheap prices according to the service.

I can only write about my experience as I see many “poor” reviews. Booking online with Lion Air/Wings Air was simple and uncomplicated. I added additional weight for my larger backpack. The online instructions for the carry on cabin baggage was clear. Many people ignored this and at the boarding gate the additional/larger carry on baggage was tagged and charged and put into the aircraft hold. The check-in staff were exemplary. The cabin crew were all impeccable and proficient. There were delays out of direct control of the airline. The price of my flights were OK. I recommend Lion Air/Wings Air

First of all my flight is cancelled. Then the replacement flight is two hours late. No wonder they are rated as the second worst airline in the world.

Two flights. More than 7 hours of delay. Terrible experience and they don't care at all whether you have another flight to take or a connection. And nothing you can do to have a refund.
Never again. Worst airline ever.

Charged double for baggage handling, AUD$230. Flying from Bima Sumbawa to Denpasar Bali Indonesia via Lombok, charged double for baggage handling when myself, surfboards and bag didn't leave the plane in Lombok. If you can fly with someone else, do it

The worst Company in my experience. They cancelled our Flight from Balikpapan to Berau and they refused to help US to find a solution.... We asked for a refund, we spent 2 hours in the Airport for this operation.... Inacceptable. Staff at Balikpapan Airport really impolite. Never again

Horrible experience!!! They charged us extra for every kilogram our check in bags had (a lot!) at check in although the website during our booking said we had check in bags included! Flight was delayed for several hours. No information was given about the new departure time. Flight itself was not comfortable at all. Never ever again! Scam company!!

I booked in march a flight from Raja Ampat (Sorong airport) via massakar to Bali for 24th august (flight number lion JT 945 and JT 747).
5' before departure from Sorong they delayed the first flight to Massakar and we were informed that the connection was lost. In Sorong the clerk at the office proposed two options 1) a route via Jakarta arriving in Bali at 6 morning of the day after and 2) flight the morning before from massakar to Bali at 8:30.
We took five minutes to think what option was best. Then the guy told that option 1 was not possible and that maybe there could be a chance that the flight in massakar could be delayed accordingly and refused to to new tickets for the 8:30 flight.
When we arrived in massakar the flights were sold out and they offered a flight at 16:20 of the day after (yes 24 hours after the original flights).

The guys were not able to speak English and when we asked for a refund said the only option was to go at their hotel (SuperOYO 1633 Hotel Darma) and wait. The nightmarish part starts now: we were in a room full of mosquitoes, spiders and I do not know what animals. We did NOT have any clean linens and towels and I got them only when I when I literally cried at reception. No food available.
And the room was without shower.
We were too tired to look for another hotel (it was 22)

All the time we reached to them to find a solution they never communicated in English or clearly with us.

I am writing this review while I am hoping to fly my next flight to Bali.
NEVER take a flight with them, if you can choose only use Batik Air.

A lot of problem before the flight (cancellations, rescheduling, etc), but finally the flght was perfect in timing, services, assistance.
Check your flight info periodically on the website before departure to avoid surprises.

8h de retard total, sans aucune information et sans aucune indemnité..... une entreprise à fuir.

Ne jamais prendre cette entreprise si vous avez un autre vol juste après
Red Flag..... je ne serai pas surpris si j'entends un jour qu'un accident arrive à cette company !

Vols annulés sans raison.
Jakarta to dempasar jt0030 12/08/2023 annulé.
*La compagnie s'octroie un délais de 60 jours pour rembourser...
Ça a pris 1,5 mois pour moi

Malindo Air Lion Air Group DO NOT BOOK WITH THIS AIRLINE! Batik Air is THE WORST, most unreliable airline & customer care I have ever experienced in my life! I will NEVER book with this airline again & i'd advise everyone against booking with Batik air, unless you want a bad experience and customer service. I am waiting on Batik customer care to respond to me emails and provide assistance, since nothing has been done I unfortunately now have to warn others not to book with them.

two of My suitcase's wheels is broken and the fiber is cracked so there's no way for me to attach a wheel they Only gave me a compensation of IDR150.000 the suitcase worth more than that well maybe they yeeted our stuffs in the luggage Don't fly with Lionair Citilink/batik air is better (sorry for bad grammar)

Lion Air SUCK DON'T TOUCH IT

Maskapai murah ramah kantong, pelayanan bagus, mengutamakan keselataman meskipun harus delay, tapi sebagai penumpang yang bijak, harus mengerti meskipun terkadang kesal tapi jika dipikir lebih baik delay tapi aman dari pada berangkat tapi ada suatu hal yang nggak normal.

Worst Airline ever, when I Got my luggage back the staff or someone dealing with my luggage stole money from my bag!!! They have opened up my bag and have taken 150$ in total !! If u want to relax and enjoy you trip don’t ever fly with them - really a draining experience