They hadn’t put the ring size on their auction information, when asked for it they wrote this to me:- “I am unable to confirm any other details or provide more photos unfortunately, as once ite... Ver mais
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Veja o que dizem as avaliações
Bought two items in Luxoris’s most recent auction. Paid and arrived two days later on the Saturday, extremely well packaged and presented. Very happy with experience received. Thank-you.
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Really happy with the service provided. The items were very well packed, they offered combined shipping at a very competitive price (which is unusual these days), and delivery was extremely fast. The... Ver mais
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First time of dealing with Luxoris, and I am very pleased to have done so. Having received the two items purchased I can confirm that the description of each on the site was factual. T... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Luxoris, we understand that for you, it’s more than just bidding; it’s about the thrill of discovery. Whether you're a passionate collector, an investor seeking value, or simply someone who appreciates the rare and extraordinary, our auctions are designed for you. From the UK's lowest buyer fees to competitive shipping prices, Luxoris makes auctions easier than ever for our customers. Discover the rare, the valuable, the unexpected with Luxoris.
Informações de contato
Reino Unido
- 0800 069 8434
- help@luxoris.com
- luxoris.com
4,6
Excelente
46 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent auction house
Excellent auction house, fast efficient communication, speedy well packaged delivery for won lots & reasonable costs alround. Would highly recommend ⭐ ⭐ ⭐ ⭐ ⭐
18 de setembro de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Andrew
Thank you for your fantastic review. We’re so pleased to hear you were happy with the communication, delivery, and overall service. Your recommendation and five stars mean a great deal to us.
All the best,
Jodi
The Luxoris Team
Excellent service
I've bought from Luxoris a couple of times and, both times, the items have been exactly as described. With good commission rates, very good p&p charges, and prompt responses to all communications, I can't fault them at all. 10/10.
26 de setembro de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi John
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that you’ve been happy with your purchases and our service on multiple occasions. We truly appreciate your trust in us and your kind words about our rates and communication.
All the best,
Jodi
The Luxoris Team
Pleasure to deal with.
Very easy process ,everything was sorted automatically without bothering me.
23 de setembro de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi,
Thank you for your lovely feedback. We’re so pleased to hear you found the process easy and straightforward.
Making the auction experience smooth and hassle free for our buyers is exactly what we aim for.
All the best,
Jodi
The Luxoris Team
Timely and well packed delivery
Timely and well packed delivery. Items as described. I would use them again.
20 de setembro de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Anne
Thank you for your kind feedback. We’re glad to hear your items arrived on time, well packed, and as described. We really appreciate your support and look forward to seeing you at future auctions.
All the best,
Jodi
The Luxoris Team
First impressions are excellent
This week was my first time buying from Luxoris Auctions. Their buyer’s commission is half of what most auction houses are charging, their packing and postage charges are equally competitive and my lots were dispatched within 24 hours of buying them. I’m very impressed.
19 de setembro de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Tim
Thank you for sharing your first experience with us. We’re delighted to hear you were pleased with our commission rates, postage costs, and quick dispatch. It’s great to know your first impression was such a positive one. We look forward to welcoming you back to future auctions.
All the best,
Jodi
The Luxoris Team
Dreadful
Dreadful, nothing but a litany of poor excuses and poor customer service to follow it up with.
11 de setembro de 2025
Avaliação não solicitada
fast service
fast service, quality items well described, well packed for posting, real auctioneers. THANKS
28 de agosto de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Lionel
Thank you for your great feedback! We’re glad you were happy with the service, item quality, and packaging and it’s fantastic to hear you appreciate our genuine auction approach.
All the best,
Jodi
The Luxoris Team
Modern and efficient service
A modern and efficient way to deal with an auction house. Clear information on shipping, efficient invoicing and dispatch of goods. Excellent wrapping of product with branded wrapping that makes your purchase feel
Special and you as a customer cared for. Good value and just a modern company making the purchase easy and a good experience.
14 de agosto de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Mike
Thank you for such a thoughtful review! We’re so pleased to hear you enjoyed bidding with us - from the clear process and efficient service to the care we put into our packaging.
It’s wonderful to know our approach to modernising auctions is making a positive impression.
All the best,
Jodi
The Luxoris Team
Brilliant Auction house and have…
Brilliant Auction house and have purchased some lovely items. Also I had a problem with a delivery, courier at fault. When I contacted Luxoris, they were so very helpful and sorted everything out for me. Cannot fault their customer service- thank you Luxoris.
11 de agosto de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Jay
Thank you so much for your kind words and for taking the time to leave us a review.
We’re delighted you’ve enjoyed your purchases and that we were able to resolve the delivery issue for you. Providing helpful and reliable service is always our priority, and it’s wonderful to know you were happy with how it was handled.
All the best,
Jodi
The Luxoris Team
My items were lost in shipping
My items were lost in shipping. (3000 value) Poor communication with generic responses. After 2 weeks of stagnation status, no resolution or concern from the auction house.
4 de agosto de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Robyn
We’re very sorry to hear about your disappointing experience.
Unfortunately, once items are with the courier, we’re limited to the information they provide, and in this case the investigation took far longer than anyone would have wanted. We completely understand how frustrating that was.
Throughout the process, we passed on every update we received from the courier. When a parcel is missing we must adhere to the courier guidelines for investigation.
I can see we have provided a full refund to you as the investigation was taking longer than anticipated. While this was an exceptional and unfortunate case, we truly regret the stress it caused you.
We take situations like this very seriously and will continue working to ensure courier issues are handled as smoothly as possible in the future.
All the best,
Jodi
The Luxoris Team
Real Sales
Although the auctions are a bit slow it's so they get maximum bids in and a fair chance to buy where other auction houses just buy their own stock to look busy and maintain some stock. At least these guys have their own internal sourcing. Great service all round and will use again.
30 de julho de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Mike
Thank you for taking the time to share your thoughts! It’s great to hear you value the fairness of our auctions and our commitment to genuine sourcing.
We’re delighted you were happy with the service and look forward to welcoming you again soon.
All the best,
Jodi
The Luxoris Team
Amazing service
Amazing service, sensible postage charges for 7 lots, unlike the majority of auction house that use postage charges to increase their profits, super fast delivery received items day after the auction and the 7 lots were packed as if they were a gift, definitely a very honest and professional auction house,
24 de julho de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Anthony
Thank you so much for sharing such wonderful feedback! Your kind words about our honesty and professionalism mean a great deal to us.
We’re thrilled to hear you were happy with our service, fair postage, and the care taken in packing your lots.
We put a lot of effort into making sure items are delivered promptly and packaged with care, so it’s really rewarding to hear this reflected in your experience.
All the best,
Jodi
The Luxoris Team
A very efficient Auction House
A very efficient Auction House, won lot and paid for Thursday and received lot Saturday, very well wrapped item - excellent service (If only all auction houses were like yourselves)!
27 de julho de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi David
Thank you so much for your wonderful review!
We’re delighted to hear that your experience with Luxoris was smooth from start to finish, and that your item arrived quickly and safely. We take great care to ensure efficiency and secure packaging, so it’s fantastic to know this stood out to you.
Your kind words mean a lot to us!
All the best,
Jodi
The Luxoris Team
My query via email was answered very…
My query via email was answered very quickly, clearly and succinctly.
14 de julho de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Brian
Thank you for your kind feedback!
We’re so pleased to hear that our team was able to respond quickly and clearly to your query. Providing a smooth and efficient service is very important to us.
All the best,
Jodi
The Luxoris Team
Now this is the way an auction house…
Now this is the way an auction house should be! Exceptional communication, the best buyers premium rate around, and professional packaging at a very fair price, if only all auction houses were like this! Fantastic buying experience ☺️
25 de junho de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Dave,
Thank you so much for your kind words!
We're absolutely thrilled to hear you had such a positive experience with Luxoris.
Providing exceptional service, fair rates, and careful packaging are all part of our commitment to raising the standard for auction houses and it's wonderful to know it’s making a difference.
We truly appreciate your support and look forward to welcoming you back to future auctions!
All the best,
Jodi
The Luxoris Team
Very efficient service
Very efficient service , good commission rates and postage rates
20 de junho de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Nigel
We really appreciate you taking the time to leave a review! It’s great to hear that our service, commission, and postage rates hit the mark for you.
Thanks for choosing Luxoris - we look forward to having you back again soon!
All the best,
Jodi
The Luxoris Team
Super polite and quick response
Super polite and quick response. Amazing support teams they have.
30 de maio de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi,
Thank you for your review.
We're thrilled to hear that you had a great experience with our support team. At Luxoris, we’re committed to providing prompt, courteous service, and it means a lot to know we delivered that for you.
If you ever need anything in the future, we’re always here to help!
All the best,
Jodi
The Luxoris Team
Excellent all round service!
Absolutely brilliant! I deal with quite a few auction houses and this is one of the best! Quick response, clear and accurate instructions and super quick delivery! Friendly team and extremely helpful and professional. Really looking forward to winning my next lots!
13 de maio de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi John,
Thank you for taking the time to leave such a thoughtful and kind review. We’re delighted to hear that your experience with us stood out among the many auction houses you work with.
Providing clear communication, accurate information, and prompt delivery are all priorities for us, so it's incredibly rewarding to know that these efforts made a positive impression.
Our team takes great pride in offering friendly, professional service, and it’s wonderful to see that reflected in your experience.
We truly value your trust and look forward to assisting you with many more successful bids in the future!
All the best,
Jodi
The Luxoris Team
Great new auction
Great new auction, easy process, efficient, product exactly as described and combined postage. Will definetly buy again.
29 de abril de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Charla,
Thanks for taking the time to leave us a review.
We’re really pleased to hear you found the process easy, the service efficient, and that the item met your expectations.
It’s also great to know the combined postage was helpful — we always try to make things as smooth and cost-effective as possible for our buyers.
Can’t wait to welcome you back to another auction soon!
All the best,
Jodi
The Luxoris Team
My first time using Luxoris Auctions
My first time using Luxoris Auctions. Lovely items for sale, low commission rates and a very efficient shipping service.
30 de abril de 2025
Avaliação não solicitada
Resposta de Luxoris Auctions
Hi Judy,
Thank you so much for your review.
It’s great to hear that you enjoyed the variety of items we have on offer. We take pride in curating unique and high-quality lots, and we’re glad that stood out to you.
We also appreciate you mentioning our low commission rates — keeping things fair and transparent for buyers is really important to us.
And of course, we’re delighted the shipping process was efficient for you. We aim to make the post-sale experience just as smooth and reliable as the auction itself.
We hope this is just the beginning of your journey with Luxoris, and we look forward to welcoming you back for many more exciting auctions!
All the best,
Jodi
The Luxoris Team
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