milk.run Avaliações 

Bad business!
The delivery person left my food in the street on a main road. It was then stolen. Still waiting in a refund. There is no customer service here

Highly concerned about ethics. I ordered a couple of bottles of wine with an order tonight and when the delivery person finally arrived he said he needed to take a photo of my license to keep as a record. This is the first time this has ever happened, I have usually asked to show ID and share details. Never has anyone asked to take a photo to keep as a record of my ID for a delivery. I do not know the driver and felt this was a scam. They record ID’s and when I called to question they could not explain why or how this is actually a legal process or what they use this information for. I will not order from Milk Run again, it is not the same experience as before Woolies took it over with lovely delivery service and decent people. It was so unclear when I called to ask if this is true, the help line could not clearly explain and just apologies for “inconvenience caused”, help centre now seems to be offshore with the standard responses too which is sad. This whole experience seems very unethical to me and highly concerning, particularly as I am obviously over the legal age as my license says so.

Milk.Run was once an excellent business and then Woolworths happened. We first started using Milk.Run in 2020 and literally within 10 minutes of placing the order, every time, the person delivering our order was knocking on our door. Enter Woolworths who fire sale buy Milk.Run after using its monopoly power to destroy its business model and delivery time goes from 10 minutes to 1 hour and 45 minutes. Not only this, the quality of the goods they deliver are way down. Way to go Woolworths for wrecking everything. I will never use this service again!

Might work if your local shop is a proper Woolworths. Ours is a metro. Arriving home from overseas so to organise lunch I ordered ham, avocado, tomato, lettuce, cheese and Jumbo white rolls.

The avocado is like a rock and they substituted white jumbo rolls for stale dry wholemeal small rolls which are like rocks. Won't be doing that again.

Absolutely terrible service , order was delivered to completely wrong address and then after providing proof of this they refused to refund a $87 dollar order.

Fix BACK SOON on your bakery ..... BACK SOON permanetly shows on 99% of your bakery rolls ...
Every single day ...every single minute...BACK SOON....BACK SOON ..

Everyday items are much more expensive.
Some specials are better priced .... so what's the point ?

Despite a previous bad experience where the key ingredient was not delivered I gave this another go. Tonight making pasta with pine nuts, tuna and pumpkin. Delivery was made without these ingredients. Very disappointed and now ordering take away.

Completely crap, missed the first order I placed. I was sick with covid so didn't want to infect people at the shops. Order was late and they Sent me picture of a delivery that went to a different address, where with a quick google search you can see was completely different to my place. Now I've got no food to eat, will have to order pizza instead.

A few issues with deliveries here and there, but customer service usually decent, providing refunds and vouchers when necessary. About a 10% markup over in-store prices, but they have free delivery deals and coupons pretty frequently that knock the price down. Overall a better experience to grocery shopping via Uber eats/Doordash (but be aware that they outsource their delivery drivers to these companies).

They outsource their drivers to uber or doordash. I've had 2 deliveries to wrong houses and been abused by another because I wouldn't walk down the street and meet him when he was waiting at the lights because he didn't want to park. I was at work alone and couldn't so he abused me. Don't use.

I have appreciated Milk Run. I've been sick for the last few days and not able to go and shop. Milk Run has been reliable. Thank you.

The Milkrun app wouldn’t process my order. I tried several times using different payment methods and nothing. I reported the problem to their support who wrongly diagnosed the issue and gave me a voucher. The issue wasn’t fixed so the voucher was useless. Eventually their support team just gave up replying to me and left me with an app that didn’t work at all. A total waste of my time and energy. Don’t bother.

Based West Sydney.
Don't bother. Seemed really good initially with all the savings. Once I linked my everyday rewards card the prices jacked back up to normal Woolworths prices and some prices even higher. Waste of time BUT the 5000 points are worth the $50 spend upon sign up... the only benefit.

I have placed an order and waited and waited for it to get picked up. I dont see a point of paying more on each item if they cant provide proper delivery . useless app

Milk run was good until it join with metro, missing items all the time, prices are double when in store.
Delivery’s not being completed but no update from staff to inform you?

Customer service is shocking

Was both a loyal MILKRUN and Metro customer for years, however it has gone to the dogs now. Jacked up pricing significantly, plus delivery fees, gotten slower and today - order sat in nowhere land for 1 hour - tried calling - but the phone lines are turned off, tried chats and got barely responsive non answers - only to be told the order wasn’t going to come and they’d refund it. Still no refund processed. Order still sitting there saying error and it’s been 2.5 hours. They’ve stopped responding. Spent thousands across MILKRUN and metro and won’t ever spend a cent again. I’m done.

MILKRUN managed to turn a 30-minute delivery, from a store which was just a 15-minute walk away, into a MILKMARATHON. After 2.5 hours of waiting, I called to inquire about the delay, only to be told they would be rebooking a driver. The second call revealed that the first person I spoke to had mistakenly cancelled the order. Timeliness matters, and this experience left much to be desired. The delivery arrived a whopping 3 hours later. I might consider MILKRUN as a last resort, as long as I am not in a rush. Hoping for improvements in their service…if I do. 🥛🐢🕒😐

It is absurd that a brand that once took pride in achieving a 15 minute delivery now takes over two hours to deliver within a suburb. Most orders have missing or incorrect items, stock is always out, the social media marketing insults their customer base, and the prices are simply woolworths prices. Woolworths should just give up on this one.

Gone waaaaaaay down hill since Woolworths bought it. It’s almost like they regret it and put no resources into it. No stock, wrong orders delivered, drivers who don’t read the instructions.