MINTAPPLE. Avaliações 

I ordered the Ostrich Leather Apple Watch Strap and opted next day delivery, FedEx messed it up and the order is delayed.

I contacted customer support via email, throughout the process, they kept me updated and even refunded the next day delivery postage price as a token of goodwill.

I am loving my leather strap :)

The only reason this firm is getting 2 stars is because the product they eventually sent was of good quality and I’m still using it a couple of months later.

I ordered a £99 Apple Watch strap from Mintapple and delivery lead time was 4-5 business days. After the 8th business day I decided to contact mintapple and ask them what the status was with the strap. I made the mistake of contacting them on a Saturday morning unbeknown to me that their CS department don’t work weekends (in 2019). They eventually replied to an email stating that there was issues with their stock and they were waiting for a new batch which would ship to me that same week ... fair enough... but they could have been proactive and contacted me about the delay.

Another 5 business days later (on the Friday) I still had no update of shipping and decided to contact them via Facebook (on a Friday afternoon) and got the auto reply that they don’t work weekends and to email them.

So at this point I was quite annoyed and sent a message that I would be contacting my bank and charging back the £99... at which point a CS agent decided to reply “so if you’re charging this back then you won’t want me to ship your strap next week then?”... totally unbelievable response. Anyway so after some exchanges with the agent I decided to give them one last chance and they agreed to ship to me on the following Monday. The strap eventually arrived the following week (the week after they said they were shipping).

Ultimately the product was good when I finally received it but the customer service experience is quite possibly the worst I’ve ever seen from any company/industry.

It’s a real shame because there are many nice products which they offer (and their CRM marketing emails/content are paradoxically very professional) but I just won’t be ordering from them again because of that experience.

Sort their CS out and they could be a very successful business. Judging by the rest of the comments here though it doesn’t appear that they’ll be around for much longer.

Honestly don't waste your money. I ordered just after Christmas and received the first strap that was faulty, the clasp kept unlocking and I nearly lost my watch. I contacted the company who said they would send another clasp with instructions out on how to change. Clasp arrived - no instructions and when Timpson's looked at it for me it was faulty again. Customer service was terrible, no telephone number to speak to anyone, email only and they insisted it wasn't faulty. It took weeks before they refunded the money after dozens of emails. Stressful and my advice is don't use them.

Excellent - great products and fantastic service.

It seems like this is the only place you can get a response from mint Apple. I brought a Apple Watch strap on the 26/01/20 and the hadn’t used it until 08/02/20 as I wanted it fresh for when I went out. I adjusted the links, put it on and was very happy with the look. Within 2 minutes of wearing it the clasp came undone and almost feel off my wrist. It done this several times before I decided it was probably best I not wear it out. I’ve sent two emails to Mintapple via their website and I’ve had no response. I can say I’m very disappointed with the product and their customer service is pants! I would not recommend this company or it’s products to my worst enemies! Thanks Mintapple.

I ordered a grey suede iphone case. It turned up badly damaged, the suede also was of very poor quality.

I immediately emailed customer services explaining the problem. I received a rather curt response that asked for evidence of the damage.

I backed up my claim with photos of the damaged case and have not heard anything back since...that was nearly 3 weeks ago! I've had complete radio silence from the customer services team since then...

Really poor customer experience, I would advise avoiding buying products from this business.

I don't write reviews often, but i will for this occasion which is borderline scamming.

I ordered a Space Grey Apple Watch band which i got delivered within decent time. The band however is not Space Grey so it does not match the watch. Granted its close, but you can clearly see that its a brighter color than the actual watch.
The fitting that slides into the watch itself could also be better as it is a bit wobbly and doesn't fit perfectly.
Last but not least, the product has a little defect on one of the sides where a bit of color is chipped off.

I contacted them about the problem and initially received a quick reply. They even said that they have had a bad batch of the product and that it could be one of them. They asked me to send a few pictures and after i did that all communications stopped.
I contacted them 3 times to follow up over the period of a month, but i have not received a reply to this date.

I have little to no hope left for me to either get the right product or getting my money back. I know that £79.99 isn't the end of the world, but if i knew it was going to be this way then i would have purchased an original band from Apple directly and have been content with that fact that the band would be darker than the watch color as they don't offer one in space grey.

EDIT: I am still waiting for that email which you claimed to have sent me.

Having read a few very negative reviews, I did think very hard about ordering. However I can now say I am delighted with the product (Apple watch strap) and the overall service (good communication and fast delivery).
I don't know whether previous reviews were fair or not - perhaps they were and Mintapple have made improvements - who knows, but I would certainly buy from them again.

A dissapointing experience.

Just over a year ago I purchased a leather watch band from this company for my Apple Watch. Whilst I was initially impressed with the product, just over a year later it's true colours have shown through and dissapointingly the leather is showing some horrendous signs of wear with the face of the watch strap essentially peeling away in several locations. I work a sedatry job and only use the strap during work switching back to the apple sport band at weekends and over holidays etc, so the strap itself hasn't had a hard life. Given I've spent less money on entire watches that have lasted better than just the cost of this strap (whilst working at the same job and being treated in the same way) I'm disappointed it's had such a short usable life before it effectively looks cheap and broken. I've tried contacting mint apple several times both by e-mail and by their contact form to see if this would be expected, or indicative of a faulty unit and like others mention in their reviews have simply had no response at all.

If these straps were £20 a time, I'd be happy with it's life, but for the money they cost it's frankly dissapointing, and judging by my experience and many other reviews they clearely have a communication issue.

I certainly wont be using them again.

*edit*

Hi Mintapple, I see you have responded to this, but just as with many other reviewers on this page the response you claim to have sent on the 20th simply is not in my inbox (and I've been back to check). I also e-mailed you on the 28th explaining I'd had no response to my first e-mail or my contact on the contact page you have so I would have thought this would have triggered you to act at that time if you are receiving my messages? This seems to be a common response to a few reviews, perhaps you need to consider who your mail provider is or the configuration of your mail server as I think it's unlikely all of the people leaving these reviews are all having problems with their individual mailboxes. I've certainly received a large number of other e-mails on the 20th. Perhaps you could try sending me your response again as I'm intrigured as to what you had to say?

Absolutely in love with every product form Mintapple. Ordered the Alligator leather tan case, the link bracelet and an AirPod case, couldn’t be happier with the quality & delivery times of all 3 of them.

The best Airpods cover ever! After months the color is perfect and no
scratches on it 😍

I have emailed Mintapple 4 times regarding a replacement (for wrong size order) that I have paid for and still not received - no reply! Am hoping this will help get a response...

And again, I have replied to your email following your review below but no reply!! Perhaps you can give me an alternate email to write to?!?!

I have just emailed info at mintapple.co.uk again (02/01) which is the email I had originally heard from you on. Why am I not getting a response please?

- the worst customer service I've ever experience.
- do not expect them to reply your email.
- do not expect them to refund your money.

Purchased as an Xmas present. Quality of product and packaging fantastic. Will certainly be shopping here again. Thanks guys.

Slow shipping which I had to chase and chase as the shipping tracking number provided did not work. Sub standard customer service from ignorant staff whose main objective was not to help the customer but to highlight that the shipping could take up to 5 working days. My case arrived a week later.
Product very average for the price and does not seem like a good fit. I changed back to my previous case because I don’t trust it’s fit and therefore it’s ability to protect an expensive phone. I would not order from this company again.

Best strap I`ve ever bought. Very comfortable our of the box. And the strap likes taking a shower after work out :-)

Quality product and good online ordering process. I wish the shipment time from the UK to the US was faster.

This is an email I wrote to Mintapple just now. Despite the fact that they sell somewhat “high-ish end” products, they do not have their acts together, and it’s best to look elsewhere.
“I am very angry about my recent order of two alligator iPhone 11 Pro cases. Firstly, there was apparently a delay in production that was not evident from your website or the order confirmation email I received after placing my order. Then, when they were finally sent out, the delivery company you use here in the San Francisco area has been questionable at best. After receiving a door tag with their first delivery attempt, I called the company, asked them to leave the package, then signed the tag and left it on my door. The next day, the driver came by, put down the package on top of two Amazon packages that happened to be at my front door, took a photo that he sent to his dispatchers, THEN TOOK THE PACKAGE AWAY without telling his office. This led us to scramble around, looking everywhere, before worrying that the package was stolen after receiving the photo of the package at my door. Now, they cannot redeliver for several days. It has been a full SIX WEEKS since I placed the order. I have a bunch of your watch bands and wallets from a few years ago, which I like, but this whole mess and delay has not been worth it. I sent an email to your company about the missing cases that has gone unanswered. This all adds up to a company that I won’t care to order from in the future, and I will discourage anyone I can from doing so. I love exotic leathers but frankly there are other companies who can get an iPhone 11 case to me before the new iPhone 12 comes out.” I still don’t have the cases so I cannot comment on their quality.
Seriously, I would look elsewhere. Maybe the company grew too quickly? Not sure, but I won’t bother with them again.

Quite possibly the worst online company I have ever used. Placed an order for an in-stock watch strap costing £99.00. Today as I write this review, I still have not received it which marks the 35th day since order. It started with the website offering me a 10% discount for the item in my basket after I had placed and paid for it, which is something of an insult. After I did not receive the strap, I contacted them via the online form from website twice with no replay, then tried a different form under contact again no replay. I then replied to the last of the numerous communications I had received trying to sell me more stuff and finally got a replay. In this reply they stated that they had not received any of my previous communications and explained that there had been a flood that had damaged stock and that they were getting new stock the following week. The following week came and went with no communications from them at any point. Emailed again this time they said it had been despatched, even though the status on my order still said 'unfulfilled' eventually got an email some 4 days later confirming despatch. Now on the 7th working day and still not arrived and the royal mail tracking is a joke simply keeps saying that they will update when delivery is attempted. Have emailed again today but will now finally have to give up and demand a refund, which I am guessing is going to be another saga. I am now going to see if I can find and email address from the web for their CEO as they have refused to give me any contact details for anyone in seniority.

UPDATE
The strap arrived today, some 3 days late, since it was sent via 2nd class Royal Mail signed for post, that is not altogether surprising. What sort of company sends out a £100 item that is already massively delayed by 2nd class Royal Mail post?
For the record over the last 35 days of continual delays and excuses the company did not proactively contact me once, the only communication was in direct response to my emails. I have also resent them the email where I asked for details of someone in seniority to complain to, that even though they responded to this they seem to have ‘not seen’, they have now promised to forward my complaint.

Ordered a metal strap for £100 from this company 2 weeks ago assuming because they were stocked by Selfridges it would be fine. I was wrong . 2 weeks later it is yet to be delivered . I’ve written to their customer services and had replies stating in the first instance they were out of stock . If that was the case they shouldn’t have taken my money . Then on the 2nd email I was promised delivery early this week albeit they couldn’t give me a tracking number as the tracking system was not working . I have asked for a refund and received no reply . I just can’t believe that Selfridges would associate themselves with a company that treats their customers in such a manner . Actually I am not a customer . I’m just someone they have taken money from . I intend to issue proceeding in small claims court if I don’t get the order this week or a full refund

UPDATE AFTER MINTAPPPLE RESPONSE TO MY REVIEW : as soon as I posted this review (literally within an hour) I had an email notification from Mintapple saying item had been shipped and they commented on trustpilot saying the same . Yet the courier company (who they say they had problems with -Royal mail !) confirmed it hadn’t been dispatched yet . So their response was just a sham attempt to cover up the fact that now almost 3 weeks after order I haven’t had three strap I bought for over £100 and have no idea when and if i will . I have sent an email to their customer services today in 1 last attempt to get this matter resolved

Last update :item Finally received . Looks good but buckle doesn’t work properly . I daren’t complain so will take to a jeweller to get sorted