Independent Assessment Services Avaliações 

Wish I could put minus a star.
A supposed Nurse was sent to do a home assessment on a child next door, (as I am a retired Nursing Tutor which I did not declare) My neighbour who is a single Dad to a disabled daughter asked me if I would sit in when this IAS rep came To do a home assessment. I was there throughout the hour and the lack of experience was evident to me but I did not comment, when the claim was refused and the neighbour received the report I could not believe it. All zero . Also the whole report was complete blatant lies.
How on earth do these people get away with it.
I now believe every person who has the very sad experience of these people. I have written a formal complaint on behalf of the neighbour and have started a petition with local Mps to change the way all of these vulnerable people are being treated.

Horrendous i got JANE AFRIN from Inverness and was horrendous if you get her just hang up and get a different person she lied and twisted report ive hsd to get MP and victims crime commissioner involved, definitely put complaint in about this snide person

like many others got there on time 4 my partners appointment to be told it had been cancelled .we was not informed of this in anyway . However as my partner has mainly mental health issues he kicked off .we were then told there was a nurse who was available to see him .Was sent to another building and was intervied by a so called nurse (who knows nothing about mental health) with security sitting outside . We both answered all her questions honestly and also physically (raise your arms bend your legs ie).However when we received dicison was very taken back by what the nurse had wrote down and what we said ? we scored 0 on everything .My partner has been receiving dal for the past 20 years or more and even by the medication he's prescribed (by a shrink and doctor ) you will no they have a problem .but like so many he kept good eye contact and a good rapport with the assessor.They must be told what to say (as so many of us have the exactly same reply )as to meet company's targets so there contract gets renewed each year .This company puts profit before people .To many of us have received exactly the same response from pip to see and know that this company is fraudulent .

Please note this is only from my recent experience receiving a telephone assessment. Prior to this I have had nothing but issues and incorrect assessments which fortunately I have had support to change even though hard work causing me much upset and taking time. However my last assessment even though for some items I scored 0 points where I should have scored at least 1 or 2 the outcome of the assessment concluded that at last I received what I should have been entitled to for a long time, back dated as well. Lastly, for the first time the assessor seemed to be understanding and made me feel at ease.

The person who carried out my assessment for PIP review lied. She put words in my mouth stating that I said I can attend appointments and get taxis when what she was actually told was that I am housebound and my gp and District nurses make home visits. I am in the process of making a complaint at the suggestion of PIP when I phoned them. Also referred to a very large full thickness skin tear which required an overnight stay in hospital and months of dressings and treatment as a 'scratch' . I am furious and disgusted. I have sent a copy of gp letter stating I am housebound to PIP.

My PIP claim was denied after an assessment conducted in my home by TONY BULLOCK from Independent Assessment Services. I was confused, as I exceeded the points threshold required to qualify for Enhanced Mobility. I called the DWP and requested a copy of the report sent to them by the assessor (always do this - odds are that the assessor has lied on your report). He had lied, literally made things up, and twisted things I'd said. It was only due to the secret mobile phone recording I'd made that I was eventually able to win my tribunal by proving the assessor had lied.

1) ALWAYS REQUEST A COPY OF THE ASSESSMENT REPORT FROM THE DWP - YOU ARE ALLOWED TO DO THIS

2) IF YOU CAN'T ARRANGE FOR YOUR ASSESSMENT TO BE OFFICIALLY RECORDED, SECRETLY RECORD IT USING A MOBILE PHONE PLACED SOMEWHERE DISCREET (make sure you are not seen starting the recording - do it before you enter the assessment building or before the assessor enters your home. If the assessor sees you are recording without permission they have the right to terminate the assessment. Make sure the screen is off and place the phone somewhere within earshot but not in a conspicuous place that makes the assessor suspicious)

3) DO NOT TRUST THE ASSESSOR. IT IS THEIR JOB TO SAVE THE DWP MONEY BY DELIBERATELY GIVING SOME CLAIMANTS LOW SCORES. ALWAYS RECORD THE ASSESSMENT. ALWAYS REQUEST A COPY OF THEIR REPORT.

I THINK IT'S TIME WE STARTED NAMING AND SHAMING THESE HP ASSESSORS

My wife's 5 year PIP award ended 11/01/20. In October 2019 DWP wrote and asked her if she wanted to reapply. This she did as her health conditions haven't improved. DWP received her application and supporting evidence on 11/11/19. DWP scanned the papers and sent to IAS who received it mid December. Not one call or message from IAS. Contact made to DWP by us to confirm the above. Contact made with IAS... 'yes we have the papers she will have to wait until we have someone to do the Face-to-Face at home'. In the meantime the DWP stopped her payments and the Motabilty Car has been recalled as payments have stopped. Still nothing from IAS and all phone calls have been met with the same response. DWP suggested a weekly call to IAS to keep asking when the assessment would be done. 17/03/20 all Face-to-Face assessments suspended for 3 months. IAS will contact applicants shortly. Still nothing heard and the last call two days ago was met with 'we are waiting for the DWP to tell us what to do next'!!! Words fail me to describe how unprofessional and inept the IAS has been.

It’s amazing how many of you seem to have the same copy and paste comments about not showing any distress even though you were in tears I had the exact same letter with the same response and things just tweaked to look like it was written for me here and there. I feel like they have generic letters wrote out to deny people but then change things here and there. I was in tears and had to try and stop a panic attack as I started to hyperventilate but apparently there was no clear signs of psychological distress! This is disgusting treatment and absolute lies. The fact that the Assesor couldn’t find a tissue so had to pull roll from the bench so I could wipe my tears away and I had to stop due to hyperventilating is rather an obvious sign!

Independent assessment service is run by crooks. Employees 99.999999 are morons.and couldn't catch covid 19 if in a room with a million people. Not fit to call themselves nurses. Are crooks liers cheats. Not fit to wipe my bottom. Threaten people. Management are bigoted cheats. All money oriented. Fact people who have killed themselves because
these jokers . Get £50 for every extra assessment they carry out.do not meet the dwp standards. Fact over 200 cases being opened against this company who changed its name from atos in a way to hide.away.its directors threaten legal action against any web site that pops up against ias. Over 30 million in income from dwp. Shows this company not fit for purpose.

Had a terrible experience.. Was sent a reassessment letter on Friday to go to Middlesbrough.. I'm in Sunderland almost 40miles away and also had a doctors letter saying I needed a home assessment. Was told this was impossible and must attend Sunderland (echo office) 3 days later. Against my doctors advice I attended to be told they where too busy to see me for my appointment time! I produced my doctors letter (which they already had) and a home visit was arranged and I was told that I should never of had to attend in the first place. Very difficult to deal with and very upsetting

I have had a few assessments, the latest was 6 month ago, and I am currently waiting for another because the last assessor falsified the report that was sent to the DWP.

Due to this I was only awarded 4 points from that assessment even though I suffer from mental health issues, which can make me a danger to not only myself but other members of the public, I also have mobility issues due to tendon and muscle damage in my ankle. But after informing the IAS about this I was forced to attend an assessment, I was highly medicated to reduce the risk of me becoming aggressive and potentially causing harm to myself or someone else, but according to the report I was able to fully engage with the assessor, answering all questions (lies) the person who attended with me answered for me.

I have had to reapply for PIP again and once again I have been told that I have to attend an assessment centre because the assessor won't come to my home because there's the potential of me becoming aggressive.

Wouldn't you think it would be more safer to assess me in a location where I feel safe and I am less risk to others, rather then putting others in potential danger?

They say that Health care professionals have determined that this is the best way to assess me but after enquiring, it has become apparent that these so called health professionals are nothing more than general office managers with no actual medical training especially in mental health, also I have been informed by a person that works at one of the assessment centres ( I won't disclose the persons name as its her job) that non of the assessors are fully qualified mental / physical health doctors but are basic trained health care advisors who only go on basic training courses, (so just enough training to allow them to work in the position that they hold.)

After saying this to the person in the call centre she referred to her line manager straight away who has now said that a request for them to complete the assessment without me attending has been put on the system and a "health care professional" will be in contacted.

The IAS is an absolute joke and it's no wonder they had to rename from Atos Healthcare, (Google Atos Healthcare and read the reviews, you will be shocked).

More,
Falsifying of reports to the DWP
Bullying of patients and staff

I would suggest everyone that is forced to attend an assessment to always take someone with you and always record the assessment and if the assessor refuses to allow you to record the assessment ask for a manager straight away and make a formal request for that assessor to be investigated because it's obvious that that assessor has something to hide or was potentially going to falsify the assessment report.

If the assessment is stopped because of the assessor refusing to be recorded make sure you get a letter off the manager that state why the assessment was stopped because they will lie and tell the DWP it was you who stopped the assessment and you will potentially be penalised for it when it wasn't your fault.

That should read minus 1m.
These people are a joke, they pretend to care, give the impression that you will be treated with dignity and respect, then produce a report that is nothing more than lies, no wonder there have been so many suicides connected to them. Made a claim in July 2019, eventually had the assessment January 2020, nothing I told the assessor was included in her report, including suicidal tendencies relating to PTSD, according to her there are no signs of mental health issues, which of course is why I have now been referred for urgent treatment via the local PCLS team. The assessor doesn't even know the meaning of the medical terminology Analgesia. Thanks to her lies I came very close to being yet another one of their statistics. It would appear that their medical practitioners ultimate goal is to cause the death of as many disabled and long term sick as they can. FIRST DO NO HARM! The only reason these so called medical practitioners work for the likes of IAS and CAPITA is they are unemployable anywhere else, if indeed they are qualified at all. CAPITA is well known for hiring bullies and goons, it would appear that IAS are the same. Why do our Government continue to use such reprehensible companies?

Considering I am only allowed to change my appointment once or risk having my claim denied, they have now cancelled twice.
The first the day before the assessment appointment , the second 5 minutes before while I was already at the centre.
Rather than cancel a later appointment for someone who hadn't yet left home and seen me they sent me packing with an insincere apology.
Bear in mind my appointment was 8.30am which meant I had to wake at 5am in order to allow my limbs to come to life, they go numb in my sleep, just so I could get turned away.
Incompetence in the least , uncaring and unprofessional.
When I called to make yet another appointment I got told the soonest was a month away which takes my wait from applying to get assessed to 6 months!
I'm the meantime I'm existing in poverty unable to get the help I need to "live".

My overall impression of the experience is one of a "fist in a velvet glove". In my opinion the process is set up to give you a feeling of being treated with respect and dignity while the reality is that it is quite a brutal and almost de-humanising process. Simple things like choosing a building for the assessment of people with disabilities that you have to walk to...as in its placed in a pedestrian courtyard so you cannot be driven to the door is very ... well....suspect is the word that comes to mind.
I'll leave it there....but there is so much more I could say....but what is the point?
I would add that during the interview I was asked how I knew which of my husband's symptoms were related to his Parkinson's ... at the time I thought well conversely how can you tell that they are not? But after thinking about this matter I would now say that I have known this person since I was 16 years old. I've lived with him since I was 18 years old....that's a total of 40 years....so if anyone has an insight into how the condition has affected him it would be me.
I mentioned in the form that my husband has a tendency to get lost in his phone....I know this is a common problem and that the mention it with regards to the condition is probably not something that a person without Parkinson's or someone who lives with a person with this condition would or could understand how it affects him much more.
I also mentioned that I cut his food up for him as he can no longer use a knife. The most considerate gentle and compassionate way I could think of to deal with this issue is to cook meals that don't require a knife but can be eaten with a fork or spoon. I've never mentioned this to my husband as it seems cruel to do so. But I had to talk about it in front of him....and it hurt my heart to have to do so.

they think they're above diagnoses that consultants and doctors make. How can a doctor say you're disabled and they claim you're not. Also, they claim that because you can walk across the room that means you're able to walk outside, with Agoraphobia!

Went with my son to have pip assessment today to be told by receptionist that the assessor had not arrived. I then rang the pip assessment head office in Stockton to be told there IT wasn’t working so assessment wouldn’t go ahead. Advised her that someone should have rung me after an hours drive to get to centre. She replied “oh well it’s nothing to do with me” !

I went to my assessment yesterday in Sheffield. I have been on DLA High mobility for over 10 years, got indefinite award as problems from birth and not going to improve. I was expecting at least 2 people to take my assessment, but there was only one and by the overall impression, she had no medical training or knowledge and would be like me at work taking details for such an important reason. I expect to be turned down and face an uphill struggle as reading past reviews to be passed straight away is a miracle. I have worked all my life and the amount I get allow for the little extras that being disabled can cost. I have been suffering with worry since the first letter I received at the end of August.

Please report health care professionals to the body that oversees their profession. Please record your assessment in open if you can otherwise in secret.

Independent Assessment Services, aka Atos IT Services UK Limited, are a company, a business, not there to be honest must to mislead so that they can make more gains, more profit. There more people they deny PIP benefits to, the more they earn. Even though this costs taxpayers even more because of the additional appeals they have to pay for.

The average reviews are set for every 2 years, thus were a claimant might receive the PIP benefit now, s/he might not following another assessment. Even though they are fully entitled to the benefit, this will be stopped so Atos can justify their charges. It's a race to the bottom, and the disabled suffer while Atos directors get richer and nurses and other health care professionals go on abusing those they owe a duty of care to.

I can only reiterate what others have said. LIARS LIARS LIARS!!! IAS are riddled with rot. Managers are liars. Write letters full of lies. They ignore instruction from the DWP. They clearly think they are above the law. The nurses that work for them should be struck off as they break their Nursing code of conduct ALL the time. They lie & lie & it starts right from the moment your application is sent to IAS from the DWP. They lie, ignore & dispute what you have said in your application, what doctors / consultants / family etc have written in letters. Its actually pointless giving them any letter from a professional because one manager told my husband it means nothing because it is up to them not a doctor & they ignore what they write. They apparently can over ride the highest consultant & dispute diagnosis. The ordinary staff at DWP know what is going on but are helpless as it comes from on high. The stress that IAS create is a disgrace & I really really hope that all of them one day get their come uppance.