Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
A empresa respondeu
Localização
Trocar localização19 Marnin Way, Edinburgh, EH12 9GD Edinburgh, the Lothians, GB
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Veja o que dizem as avaliações
Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
A empresa respondeu
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Ver mais
A empresa respondeu
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Edinburgh
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Reino Unido
- 0131-610-0341
4,8
Excelente
647 avaliações
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Very thorough and pleasant experience
13 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that you had a pleasant and thorough experience! We are so happy you were pleased with us.
Completed timely and car was clean
11 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you letting us know that we completed the job timely and left the car clean. We are so happy you were pleased with us.
Great service from start to finish
Great service from start to finish. Grant explained the process and we drove out in an hour. Excellent service.
15 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback and are happy the service was great from start to finish. We're glad the process was explained well and you were driving quickly.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our service was great, extremely quick, with amazing communication! We are so pleased with your feedback.
The replacement windscreen was late in…
The replacement windscreen was late in delivery, otherwise it would have been 5 stars
14 de abril de 2026
Resposta da National Windscreens - Edinburgh
We regret the delivery delay impacted your experience. We appreciate your feedback and will review our delivery process. Thank you.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our service was professional and well done! We are so happy you were pleased with us.
Great customer service
26 de março de 2026
Resposta da National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First Class Service
I recently used National Windscreens to replace my Audi A4 front windscreen and was extremely impressed with the entire experience. From the initial booking to the completion of the job, everything was handled professionally and efficiently. Especially the professionalism shown by the windscreen technician Grant.
9 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback regarding your Audi A4 windscreen replacement. We're happy to hear that you were impressed with the professional and efficient service, especially the technician's professionalism.
…windscreen replacement
The only thing that let this down was having to go to the depot and leave my car. It would have been much easier if they had offered me an at home service. The technician Grant explained everything fully when I collected my car.
8 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your feedback. We're glad the technician was helpful. We acknowledge your point about the convenience of an at-home service and will consider this for the future. Thank you for your review.
Andreas was a very neat
Andreas was a very neat, professional and knowledgeable installer. Good comms too.
I hope I remembered his name correctly. (1992 Audi 100 owner)
Thanks
6 de abril de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that the installer was professional, knowledgeable, and communicated well! We appreciate you taking the time to share your positive experience and thank you for your feedback.
Resposta da National Windscreens - Edinburgh
We appreciate you letting us know that our customer service was very good and easy to connect with! We are so happy you were pleased with us.
Friendly and experienced technicians…
Friendly and experienced technicians with standards and also fill my window washers. Great team
2 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy to learn that our technicians were friendly and experienced and met your expectations.
Excellent service from initially…
Excellent service from initially booking my car in to picking it up on completion. Straightforward and friendly
27 de março de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to learn that you experienced excellent service, from booking to picking up your car, and that it was straightforward and friendly.
Fantastic service
Fantastic service. Very professional and informative. The quality of work was exceptional.. 5 stars doesnt do them justice.
1 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing your thoughts! We are so happy to learn that you received fantastic, professional, and informative service, and that you were impressed with our quality of work.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that the communication and customer service were great! We are so happy you had a positive experience.
Fantastic service.
Fantastic service to replace smashed windscreen. Operator kept me up to date on the progress of my repair and was done in super quick time, enough time to grab and bacon sandwich and coffee . Would highly recommend.
8 de outubro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that you received fantastic service, were kept updated on your windscreen replacement, and that it was completed quickly. We're glad you'd recommend us.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our service was excellent and quick! We are so happy you were pleased with our service.
The company kept me informed as to when…
The company kept me informed as to when and where the window was to be replaced and the manager was very helpful I would recommend your company because of the manager and the window screen fitter at the Edinburgh depot who was a chap called Grant
28 de março de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that you were well-informed about your window replacement. We appreciate your kind words regarding the manager and the window screen fitter at the Edinburgh depot. Thank you for recommending us!
Scuttle trims were not secured…
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising that there was a piece of glass sitting on the wiper blade.
The offside front wing is chipped and scratched (it was repainted a week before the windscreen was replaced.
Windscreen washer is not working.
Dashboard has chips from the glass.
31 de março de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your feedback and regret the issues you encountered. We're sorry to hear about the scuttle trims, glass shards, scratched windscreen, chipped wing, non-functional washer, and dashboard chips. We'll review these points to improve our service.
Arrived on time and a quick
Arrived on time and a quick, efficient service completed well inside the time frame given. Staff member was very friendly and explained everything well
28 de março de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to learn that we arrived on time and provided a quick, efficient service, and that our staff member was friendly and informative.
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