Great customer service ! Polite and welcoming , waiting area clean, warm and staff offered me a cup of tea.service was done in time frame stated and to high quality
A empresa respondeu
Localização
Trocar localização19 Marnin Way, Edinburgh, EH12 9GD Edinburgh, the Lothians, GB
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Veja o que dizem as avaliações
Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
A empresa respondeu
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Ver mais
A empresa respondeu
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Edinburgh
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Reino Unido
- 0131-610-0341
4,8
Excelente
647 avaliações
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Resposta da National Windscreens - Edinburgh
We appreciate you sharing that the service was great! We are so happy you were pleased with our team, and we thank you very much!
Excellent service and first class job…
Excellent service and first class job many thanks to Shaun very polite and efficient.
2 de março de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're so happy to learn that you received excellent service and a first-class job, and that our colleague was polite and efficient.
Good customer service
Good communication. I was kept informed about the appointment and progress of the repair. The job was carried out professsionally and all windscreen related functions are operating normally. It is not just a glass replacement exercise now which therefore required a workshop visit.
17 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that you were well-informed about your appointment and the repair progress. We're glad the job was carried out professionally and that all windscreen functions are working as they should. Thank you for your positive feedback!
Service was good
Service was great, only thing I’d change is the 4 hour window for getting it done. I’d rather have a specific time to arrive where they can start right away.
24 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We're glad the service was great! We appreciate your feedback and we'll review how we schedule our arrival times to improve the customer experience. Thanks for your time.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our work was quick and efficient with great communication! We are so happy you were pleased with us.
Quick service and friendly team
The service was really quick and everyone at the shop was so friendly. They were even accommodating enough to offer me a private space in their office area so that I could continue working while I waited.
12 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that the service was quick and everyone was friendly. We're also glad we could provide a private space for you to work while you waited.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our communication was good and the work was completed within the timescale indicated!
Excellent service and Grant was very…
Excellent service and Grant was very helpful. Side window replaced within an hour of arriving.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da National Windscreens - Edinburgh
We're happy to hear that you received excellent service! It's great to know the side window replacement was completed quickly and that our team was helpful.
Professional service, would highly recommend
On arrival, I was fully informed by Sean, information relating to the planned work, how long it would take and how they would communicate effectively once finished. As agreed I was contacted once work was completed to a high professional standard, I was greeted by Grant who explained my responsibilities in regards to the replacement windscreen. Both guys were polite, helpful and friendly.
18 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing your experience. We're happy to hear that you were fully informed about the planned work and how long it would take. It's great to know you were contacted once the work was completed to a high professional standard and that the team was polite, helpful, and friendly.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our team is the best and does a great job! We are so happy you were pleased with us.
Th company came to my work within the…
Th company came to my work within the alloted time and also made my car drivable before the windscreen could be installed
30 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that we arrived promptly and made your car drivable before the new windscreen installation. Thank you for your positive feedback!
The technician arrived when he said he…
The technician arrived when he said he would and finished the job in just over an hour. I couldn't ask for more
19 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that the technician arrived promptly and completed the job efficiently. Thank you for your positive feedback; we appreciate it!
Windscreen repaired in 1 hour while I…
Windscreen repaired in 1 hour while I waited, very quick and professional.
19 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to leave us a review. We're happy to hear that your windscreen was repaired quickly and professionally while you waited.
Prompt & Efficient Repair
Staff were all friendly and welcoming after my windscreen was cracked from a youth throwing a rock at my car! They fitted me in quickly so it could be repaired promptly. The fitting process was quick and very well done. Grant was able to explain clearly how to look after the new windscreen while it set in position. Highly recommend.
12 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your feedback. We're happy to hear that our staff were friendly and welcoming and that we could fit you in quickly after the incident. It's great to know the fitting process was quick and well done, and that the aftercare was explained clearly.
Easy to track technician
12 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing! We are so happy you were pleased with the ease of tracking our technician's location.
Excellent service
Excellent service. All staff very courteous and helped explain details of work done, what might have caused damage and steps to take post replacement.
10 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you received excellent service and that our courteous staff helped explain the work, potential causes, and aftercare steps.
Resposta da National Windscreens - Edinburgh
We're happy to hear that you found it easy to contact us and use our services. Thank you for your positive feedback!
Fast service
Fast service. Very friendly and informative. Job done to a high standard
8 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're so happy you received fast, friendly, and informative service, and that the job was done to a high standard.
Above and beyond
One phone call and appointment made, great communication, confirming to when the technician would arrive and a telephone call from the technician on route to me superb service.
10 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that the appointment process and communication were great, including the technician's call before arrival.
I arrived in the morning and my car was…
I arrived in the morning and my car was ready a few hours later, grant was very helpful and explained everything to me, very efficient
16 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that your car was ready quickly and that our team member was helpful and explained everything clearly. We're glad we were efficient.
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