Great customer service ! Polite and welcoming , waiting area clean, warm and staff offered me a cup of tea.service was done in time frame stated and to high quality
A empresa respondeu
Localização
Trocar localização19 Marnin Way, Edinburgh, EH12 9GD Edinburgh, the Lothians, GB
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Veja o que dizem as avaliações
Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
A empresa respondeu
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Ver mais
A empresa respondeu
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Edinburgh
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Reino Unido
- 0131-610-0341
4,8
Excelente
647 avaliações
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I arrived in the morning and my car was…
I arrived in the morning and my car was ready a few hours later, grant was very helpful and explained everything to me, very efficient
16 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that your car was ready quickly and that our team member was helpful and explained everything clearly. We're glad we were efficient.
When I arrived for my appointment I was…
When I arrived for my appointment I was slightly early so I was waiting outside as they didn’t open until 08:30 at around 08:15 Grant I think his name was called me and I told him I was outside and he said he was ready to start the job, upon giving Grant my car I asked him if there was some place I could sit to crack on with some of my studies whilst they fixed the car up straight away he spoke to his boss to which they fired the heating on in a little side office and allowed me to get on with it in peace so I could focus they helped me navigate some customer WiFi and even brought me a lovely cup of tea! Absolutely amazing team and the job was done much quicker than I had anticipated! Would recommend these guys! Thankyou to Grant & team for looking after me!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da National Windscreens - Edinburgh
We're happy to hear that you had such a positive experience! We appreciate you highlighting the team's efforts to ensure your comfort and productivity during your visit. It's great to know that the service was completed efficiently. Thank you for recommending us!
Amazing service very friendly and…
Amazing service very friendly and efficient
6 de fevereiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our service was amazing, friendly, and efficient! We are so happy you were pleased with us.
Excellent comms re arrival time on the…
Excellent comms re arrival time on the day before and update in the day. Friendly and good explanation post fitting instructions
30 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the communication regarding the arrival time and the fitting instructions.
Fast friendly and efficient.
Fast, efficient and decent friendly staff who kept me updated on how long the job would take. Got stuck in massive traffic jams and phoned ahead to advise I would be delayed. They still managed to fit the job in with no fuss and it was completed quickly. First class experience with great staff at the Edinburgh branch.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to share your experience. We're happy to hear our Edinburgh branch provided a first-class experience with fast, efficient service. We're glad our staff kept you updated and accommodated your delay. Thank you!
Resposta da National Windscreens - Edinburgh
We appreciate you sharing! We are so happy you were pleased with our fast and efficient service and that you found our work excellent.
Resposta da National Windscreens - Edinburgh
We are so happy we could provide such prompt service! Thank you for your feedback; it means a lot to us.
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We are so glad to hear you found our service fantastic, professional, and friendly from start to finish.
Brilliant service
Brilliant service, went the extra mile and left a perfect finish.
16 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We are happy to hear that you received brilliant service! We appreciate you taking the time to leave us such positive feedback.
Easy to deal with and excellent results
Dealing with National Windscreens (to arrange repair of chips in the windscreen ahead of an MOT) was straightforward and pretty inexpensive (thanks to my car insurance). Actually dealing with the technician on the day for the repair was entirely hassle free, with a great result.
16 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that arranging your windscreen chip repair was straightforward and inexpensive. It's great to know you experienced a hassle-free repair with a great result. Thank you for your positive feedback!
Staff were friendly and welcoming
Staff were friendly and welcoming , their service was prompt and efficient. Would certainly recommend to friends and family.
15 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and welcoming, and that our service was prompt and efficient. Thank you for recommending us!
Great service
Great service, they ensured I was comfortable while I waited and everyone was friendly.
Also when there was an additional problem with my bonnet they helped to fix it and walked me through the problem and solution, very helpful.
The person who done my windscreen was grant and he did a great job!
9 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that you were comfortable while waiting and that everyone was friendly. It's great to know that we could help with the additional bonnet issue and explain the solution clearly. Thank you!
extremely professional service great…
extremely professional service great workers
6 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that the service was extremely professional with great workers! We are so happy you had a positive experience.
Resposta da National Windscreens - Edinburgh
We're happy to hear that booking was easy, and our staff was friendly and helpful! Thank you for your positive feedback.
Resposta da National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The professionalism off The repairs…
The professionalism off The repairs that were carried out on my car
Thank you very much for the engineers who completed the repairs their experienced people thank you once again
1 de janeiro de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear you were pleased with the professionalism of the repairs carried out on your car and the experienced engineers who completed them. Thank you!
Straight forward and doing what was…
Straight forward and doing what was asked.
18 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear that everything went smoothly and according to your expectations. Thank you for your positive feedback; we appreciate it!
Very easy and quick to to book
Very easy and quick to to book .
Arrived on time and fixed my windscreen within no time . Very efficient.
13 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear that booking was easy and quick for you. It's great to know our service was efficient and timely in resolving your windscreen issue. Thank you!
Very friendly
Very friendly, helpful and competent staff a pleasure to deal with.
17 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff were friendly, helpful, and competent.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing! We are so happy to hear that you were very pleased with our great job and service.
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