Great customer service ! Polite and welcoming , waiting area clean, warm and staff offered me a cup of tea.service was done in time frame stated and to high quality
A empresa respondeu
Localização
Trocar localização19 Marnin Way, Edinburgh, EH12 9GD Edinburgh, the Lothians, GB
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Veja o que dizem as avaliações
Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
A empresa respondeu
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Ver mais
A empresa respondeu
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Edinburgh
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Reino Unido
- 0131-610-0341
4,8
Excelente
647 avaliações
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Resposta da National Windscreens - Edinburgh
We appreciate you sharing! We are so happy to hear that you were very pleased with our great job and service.
I would recommend this company to anyone
I would recommend this company to anyone that’s thinking about using their services. Scott was so helpful and made me feel assured that my back windscreen was going to be fixed and no issues since. Some junkie threw a bottle of echo falls at the back but I decided to go through insurance and national windscreens were approved and I wouldn’t go anywhere else too guys there 👌🏾
8 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate you recommending our services! We're happy to hear that you felt assured with the service you received. We are grateful for your feedback and are glad the back windscreen was fixed to your satisfaction.
Communication was excellent
Communication was excellent, Technician was a real example of good practise, he really knew his job and left giving me advice and confidence on how to look after my windscreen, It is a fact that any organisation is only as good as its staff, your technicians attention and your overall service is well deserving of my five star award. Well done and thank you.
12 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience. It's great to hear that you were pleased with the clear communication and the technician's expertise. We're glad the advice provided gave you confidence in caring for your windscreen. Thank you for the five-star rating!
Resposta da National Windscreens - Edinburgh
We appreciate you sharing! We are so happy you were pleased with our great service delivered in a short time.
New windscreen
Pros New windscreen
Cons: I stay in falkirk and ok I work in Edinburgh but wasn’t really convient for where I work in Edinburgh also due to staying in falkirk it. It was easier to bring it when I was starting my shift but bad thing was I would never have managed to get away from work long enough to walk to pick the car up again so had to end up taking a days holiday of work so I had to arrange with family member to come with me to drop the car off so they could then take me somewhere else for 4 hours until the car was ready to be collected just felt a waste of a days holiday wish there was a they collect the car and return it to you even if it’s to your workplace if nearby
13 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear you're pleased with your new windscreen. We appreciate your feedback regarding the inconvenience of the location and the challenges it presented with your work schedule. We'll consider your suggestion about offering a collection and return service to better accommodate our customers in the future.
Received a really good service from National Windscreens
Received a really good service from National Windscreens. I didn’t manage to the get receptionist’s name but he was friendly and helpful. Grant who fitted my windscreen was also very nice. Totally recommend.
11 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear that you received great service! We appreciate your kind words regarding our team's helpfulness and friendliness. Thank you for recommending us!
First class service & communication…
First class service & communication from South Gyle branch, Edinburgh.
Scott, Branch Manager was knowledgeable & friendly, Shaun (windscreen technician) fitted my new windscreen efficiently and in a timely manner.
Great service, thank you!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience with our South Gyle branch. We're happy to hear that you received first-class service and that the windscreen replacement was completed efficiently. Thank you!
Edinburgh…
Customer service in Edinburgh are brilliant. The Edinburgh fitter was also very quick and friendly.
I thought there was a gap in the windscreen and have just found why it looked like a gap.
1) there's no gap
2) customer service explained it clearly to me.
I learned something new today ☺️
Thanks again for sorting everything out
9 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear that our Edinburgh team provided brilliant service! We're glad the fitter was quick and friendly and that customer service clearly explained the windscreen situation. Thank you for your positive feedback; we appreciate you choosing us.
Whole experience was very easy and car…
Whole experience was very easy and car was ready quicker than expected.
5 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast efficient service
Fast efficient service. The manager explained fully the service and timescales.
The technician explained what they had done, completed a test drive to calibrate the cameras and handed the car over with an explanation of what to do for the next couple of weeks to stop any damage to the windscreen and the sealant.
2 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience. We're happy to hear that you received fast, efficient service and that the service and timescales were explained to you. Thank you for your feedback regarding the thorough explanation provided.
Great friendly efficient service
Great friendly efficient service. More than happy with my experience. Grant was amazing.
2 de dezembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate you sharing your positive experience! We're happy to hear that you received great, friendly, and efficient service and that you were more than happy.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing! We are so happy to hear that you found our service great, polite, and efficient.
Great quick friendly sergice,no problems
25 de novembro de 2025
Resposta da National Windscreens - Edinburgh
We're glad you enjoyed your experience with our quick and friendly service. Thank you for your positive feedback; we appreciate it!
Grant the technician was very…
Grant the technician was very professional and personable
19 de novembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience with us. We're so glad that you found our technician to be professional.
Highly recommended
Excellent service. Easy to book and engineer arrived well within the time slot. Very professional and experienced. Car left immaculate with a nice new screen in just over an hour. The tracking app is great and a phone update to confirm he was on his way.
18 de novembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear that you found our service excellent and easy to book. It's great to know the engineer arrived promptly and provided a professional, efficient service, leaving your car immaculate. We appreciate your positive feedback on the tracking app and updates.
Helpful and impressed with the efficient way in which the work was done
The man who attended to replace my window was very kind and helpful and I was impressed with the quality of the work he did.
10 de novembro de 2025
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that the technician was kind and helpful, and that you were impressed with the work's quality.
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're so glad to hear that you were happy with our fast, efficient, and quality service.
Windscreen was replaced quickly Grant…
Windscreen was replaced quickly Grant was very helpful
7 de novembro de 2025
Resposta da National Windscreens - Edinburgh
We're happy to hear that your windscreen replacement was quick and efficient. We appreciate your positive feedback and are grateful for your time.
First class service and the fitter was…
First class service and the fitter was a man with experience.
5 de novembro de 2025
Resposta da National Windscreens - Edinburgh
We're glad you enjoyed your experience and appreciate the first-class service. It's great to hear the fitter's experience was valuable!
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're so glad to hear that the booking was easy and that you found our staff friendly and efficient.
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