Arrived on time , staff was very helpful. Whole job took a bit over 2h (as told). ADAS. calibration has been carried out right after windscreen replacement. Another happy customer can recommend... Ver mais
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Localização
Trocar localização240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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Veja o que dizem as avaliações
First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... Ver mais
A empresa respondeu
The guys had a difficult job to do, with our 1960 Buick Electra curved back window. They were nothing but professional at every interaction and we can't thank them enough. If you have an old classic,... Ver mais
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Had a windscreen replaced. Service was fantastic. Steven sourced the new windscreen within a day and had it on an overnight transport, ready to be fitted the following day. Communication was great, le... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Glasgow
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, Reino Unido
- 0141-432-1069
4,7
Excelente
1 mil avaliações
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Got pre booked to drop the car off in…
Got pre booked to drop the car off in the morning for 9am, maybe about 2 weeks in advance to replace the front windscreen.
Went all well people where nice over the phone. But Day before dropping received the message with time change to 12:00 pm which is fine then few hours later changed to 12:30 and eventually before evening went to 3:00pm and lastly got changed to 16pm.
Car was in their shop from 9am all day long and got done just after 5pm.
Next time they can arrive to our home fit the windscreen wouldn't be bother to hassle again.
11 de junho de 2026
Resposta da National Windscreens - Glasgow
We appreciate you sharing your experience regarding the scheduling changes for your windscreen replacement. We understand how frustrating it is to have your car in our shop all day due to multiple time adjustments. We are reviewing our scheduling process to prevent such inconveniences in the future.
Terrible…As you are well aware
Terrible…As you are well aware, your technician did not complete the job properly and seal a non bonded screen after fitting, causing a severe leak. Your response to this was more than poor. I have had to have the job completed myself, at extra expense… I spent four days at least getting the Landrover dried out only for yourselves to want to turn a hose on the screen to establish that it leaked. I had dried out the vehicle prior to the screen being fitted and had checked that it would be sealed when booked only to be told by the technician that they didn’t bring the sealing compound and quote” we don’t do that anymore”. Completely and utterly disappointed in the service!!
15 de junho de 2026
Resposta da National Windscreens - Glasgow
We are truly sorry to hear about the issues with your screen and the subsequent leak. We regret the inconvenience and additional expense you incurred. We are reviewing your feedback internally to prevent similar situations.
Resposta da National Windscreens - Glasgow
We're glad our team was on time and efficient. Thank you!
Your office staff were very polite and…
Your office staff were very polite and very kind in offering refreshment while I was waiting for the windscreen to be replaced,
9 de junho de 2026
Resposta da National Windscreens - Glasgow
We're so pleased our office staff were polite and kind, and that you enjoyed your refreshment while waiting. Thank you for your positive feedback!
Resposta da National Windscreens - Glasgow
We appreciate your kind words! We are so happy you were pleased.
Manager of the Glasgow branch was very…
Manager of the Glasgow branch was very helpful.
Sunroof was fitted very quickly.
12 de junho de 2026
Resposta da National Windscreens - Glasgow
We're so glad the manager was helpful and the sunroof was fitted quickly. Thank you for your kind words!
Windscreen replaced
Quick service although stated 4hrs was in and out within an hr
12 de junho de 2026
Resposta da National Windscreens - Glasgow
We're so glad we could provide such quick service for you! Thank you for your feedback.
Excellent service.
11 de junho de 2026
Resposta da National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
A very simple, easy process of booking on-line, continued updates about specific arrival times & less than 2hrs to complete the job on the day. Staff were friendly and polite, offering refreshments and advice on aftercare of the glass.
11 de junho de 2026
Resposta da National Windscreens - Glasgow
We appreciate your feedback. We're glad to hear that booking was simple and updates were continuous. It's wonderful that our staff were friendly and offered helpful advice.
GOOD SERVICE
Phoned before arriving at the promised time.
Repair carried out efficiently and quickly.
I'm pleased with the result
Altogether a success
5 de junho de 2026
Resposta da National Windscreens - Glasgow
We're so glad our technician arrived on time and completed the repair efficiently. We appreciate your positive feedback!
Resposta da National Windscreens - Glasgow
We are delighted you had a positive experience with our service. Thank you!
Brilliant
Very straight forward and the guy that came to my house to replace my windscreen was very nice and friendly. All done quickly and no mess was left.
3 de junho de 2026
Resposta da National Windscreens - Glasgow
We're so pleased to hear the process was straightforward and our technician was friendly. We appreciate you noting the quick, clean service.
Fellow came to the house was really…
Fellow came to the house was really professional no mess no problems just a really good experience.
2 de junho de 2026
Resposta da National Windscreens - Glasgow
We're so glad our professional service resulted in a really good experience for you. We appreciate your kind feedback!
The installation team were great as…
The installation team were great as they had my van turned round in just over an hour which helped me get to my MOT appointment , Steven the manager also fitted me in earlier so as I’d not have to be cutting it fine to the appointment. Great service from the team at the Glasgow branch 10/10
5 de junho de 2026
Resposta da National Windscreens - Glasgow
We are so pleased to hear about your excellent experience with our team. We always aim to provide efficient and helpful service, and we are glad we could assist you with your MOT appointment. Thank you for your kind words.
Resposta da National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very prop from start to finnish
28 de maio de 2026
Resposta da National Windscreens - Glasgow
We're glad you enjoyed your experience. We appreciate your kind words.
Resposta da National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient with great communication…
Very efficient with great communication along the way.
1 de junho de 2026
Resposta da National Windscreens - Glasgow
We appreciate you sharing our great communication and efficiency!
Technician phoned ahead to give clear…
Technician phoned ahead to give clear indication of arrival time. Job was executed with no fuss and repair satisfactory.
29 de maio de 2026
Resposta da National Windscreens - Glasgow
We appreciate your positive feedback! We are glad our technician provided clear communication and completed the repair to your satisfaction.
Great sevice ,great staff very helpful…
Great sevice ,great staff very helpful from start to finish highly recommended.
31 de maio de 2026
Resposta da National Windscreens - Glasgow
We are so pleased you found our service and staff to be great and helpful. Thank you for your recommendation!
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