Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Veja o que dizem as avaliações
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
A empresa respondeu
I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Ver mais
A empresa respondeu
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Huntingdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Reino Unido
4,5
Excelente
147 avaliações
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Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback and are glad we could provide a swift replacement. Thank you for your review!
They responded quickly to my online…
They responded quickly to my online booking with a telephone call to discuss the job, turned up when they said they would and did a good job replacing the windscreen.
21 de agosto de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with our prompt response and efficient service in replacing your windscreen. Thank you again.
Good service and prompt fitting at depot
21 de agosto de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your feedback. We are so happy to hear that our service was good and the fitting at the depot was prompt!
Very Unreliable and unprofessional…
Very Unreliable and unprofessional service. Cancelled my appointment 3 times. When questioned they say the booking was only provisional eventhough I had confirmation emails from them.
20 de agosto de 2025
Avaliação não solicitada
Resposta da National Windscreens - Huntingdon
We regret to hear about the multiple cancellations and the trouble this caused. We'll investigate the booking issues. Your feedback is important to us.
Quick,reliable, and good quality
Quick, reliable and good quality.
The technician was amazing
16 de agosto de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you taking the time to leave us this great review! We're so glad to hear you found our service quick, reliable, and of good quality.
Terrible communication
Terrible communication told 9-:30am called at 10am to see where technician was told would be midday turned up at 2pm mucked up my whole days work lost a day's wage through no communication whatsoever from you!
14 de agosto de 2025
Resposta da National Windscreens - Huntingdon
We regret to hear about the poor communication and the technician's late arrival, which disrupted your day and caused a loss of income. We'll review what happened to prevent this in the future. Thanks for your feedback.
Fast efficient service at a convenient…
Fast efficient service at a convenient location.
6 de agosto de 2025
Resposta da National Windscreens - Huntingdon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Amazing
Amazing. The gent call me couple days early to make me aware he can do a mobile replace. Instead on the garage. On Friday the technician arrive very polite change the windscreen in 1 hour.5*
1 de agosto de 2025
Resposta da National Windscreens - Huntingdon
We're happy to hear that you had such a positive experience with the mobile replacement. We appreciate you mentioning the technician's politeness and the efficient service. Thank you for your 5-star review!
Polite and friendly staff, great service
Polite and friendly staff to deal with and a great service.
25 de julho de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your positive experience! We're so happy to hear you found our staff polite and friendly and that you received great service.
I wouldn’t use again
Really poor experience, booked in for an appt 2 weeks later as they couldn’t fit me in before I went away (even though common vehicles model) and I got there, waited around for 2 hrs and when I went to go and see if my vehicle was ready they said it wasn’t as they had to go and collect the glass as it hadn’t been delivered. When I asked why no one thought to tell me they all pointed fingers at colleagues claiming they thought the other had. When they actually did change my glass it was 21 mins from the glass being out to replaced and checked, why the 2 hr appointment? And why not get the glass delivered a day in advance rather than risk on the day delivery for pre-booked jobs!!!
29 de julho de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you bringing this to our attention. We are sorry to hear about the delay and miscommunication regarding your appointment. We will review our procedures to prevent this from happening again and ensure a better experience in the future. Thank you for your feedback.
Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff very knowledgeable and helpful.
28 de julho de 2025
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback! We're so happy to hear that you found our staff knowledgeable and helpful.
No customer care.
I liked the initial communication to arrange an appointment. Arrived 8,30am building appeared empty. Ventured into a empty reception rang a bell a guy eventually came and took my keys. About a hour later I got a call telling me that they had not got a screen for my car and needed to source one which would add a hour or more. Why??? they new my car type and exact model days before.???? After 6 hours I hadnt heard whether the car was done. So I walked b ack to the office, entered the reception and rang the bell. A lady eventually appeared and found my keys and I left. It was done ages ago but nobody called me. 5 hours hours in Dunelm killing time is a ordeal. Usually you are advised that the car is ready and told not to wash the screen with a pressure washer etc. Terrible customer service and no communication. Last time I used Autoglass and they were brilliant.
14 de julho de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you encountered with communication, the delay due to the screen sourcing, and the lack of notification when your car was ready. We will review our processes to improve our service and ensure better communication in the future.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your experience with our fast and efficient service! We are so glad you were satisfied with our work.
Excellent service from start to finish
8 de julho de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you taking the time to share your positive experience with our excellent service from beginning to end. Thank you!
Prompt and Professional
Fast response for all communication, with utmost effort to help and make the whole experience smooth. The work was scheduled within 24 hours on first contact for the day I chose and completed within 3 hours of the scheduled time. I can only recommend the full team.
9 de julho de 2025
Resposta da National Windscreens - Huntingdon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent customer service before…
Excellent customer service before during and after.
3 de julho de 2025
Resposta da National Windscreens - Huntingdon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Huntingdon
We're happy to hear that you had a positive experience with our teamwork and after-care service. Thank you for your kind feedback!
Very helpful team all round.
Very helpful team all round.
Knowledgeable technician.
1 de julho de 2025
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback and are so glad our team and technician were helpful and knowledgeable!
Efficient and friendly service
Welcoming staff at reception. Provided accurate timescale of when job likely to be completed and delivered on-time. Technician provided advice on aftercare. Useful waiting area with complementary drinks available.
24 de junho de 2025
Resposta da National Windscreens - Huntingdon
We're happy to hear that you found our reception welcoming and the service timely. It's great to know the technician's aftercare advice and our waiting area were useful to you. Thank you for your feedback.
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