Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Veja o que dizem as avaliações
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
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I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Ver mais
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Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Huntingdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Reino Unido
4,5
Excelente
147 avaliações
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Resposta da National Windscreens - Huntingdon
We appreciate your feedback. We're so happy to hear you received efficient service and great workmanship from our team!
I would actually give it 4 and a half stars
I do not think 'great' is a good word for things like this. Having said that my experience was excellent from my initial phone contact with Adam, who was friendly, knowledgeable and understanding, and made a mutually convenient time for someone to visit me to repair the initial flaw in my windscreen, and then again to arrange appointment for full replacement after it was found not possible to repair. At National Windscreens premises the reception lady was equally welcoming, and the young man who actually did the job was informative, professional and customer orientated. The job took about 90 minutes which I was told would be the likely time scale.
28 de maio de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your experience. We are happy to hear that you were pleased with the service provided during your windscreen repair and replacement. It's great to know our team was friendly, knowledgeable, and professional. Thank you for your feedback.
Attention to detail has lacked (sadly) on this repair.
Residue left on screen, in driver’s view.
Over the VIN number there is a shard of black dislodged and it looks messy.
22 de maio de 2025
Resposta da National Windscreens - Huntingdon
We appreciate your feedback and regret that you found residue on the screen and a dislodged shard over the VIN. We'll review this to ensure better quality control.
Resposta da National Windscreens - Huntingdon
We appreciate your review! We're happy to hear you found our service friendly and efficient.
I was greeted by a very nice young man…
I was greeted by a very nice young man who told me roughly how long it would take to replace the windscreen and they can phone me when its ready. In fact I was in the waiting room when the car was ready. The same young man came to let me know the car was ready and explained not to wash the windscreen for a couple of days. There was no debris in the car after the windscreen had been replaced. Very pleased with the service.
19 de maio de 2025
Resposta da National Windscreens - Huntingdon
We're glad you were pleased with the prompt service and clear communication regarding your windscreen replacement. We appreciate your positive feedback about the cleanliness of your car after the service. Thank you!
Excellent service with care
Replaced heated windscreen and calibrated ADAS systems. All working perfectly. Great team and excellent communication.
12 de maio de 2025
Resposta da National Windscreens - Huntingdon
We're happy to hear that the windscreen replacement and ADAS calibration were successful. We appreciate your recognition of our team's communication and service. Thank you!
Good job good waiting facility
Took the car in very quickly for a replacement screen which great considering the damage
Good clean waiting area teas coffee internet couple of desks and TV
So it wasn’t problem waiting
Nice staff Thankyou
3 de maio de 2025
Resposta da National Windscreens - Huntingdon
Thank you for your kind words! We're delighted to hear that you found our service efficient and that the waiting area was comfortable. We appreciate your feedback about the staff and are glad they were helpful. We strive to provide a positive experience for all our customers and are pleased we met your expectations.
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