Ordered dresses on 29th August. Emailed customer service email and talked to chat bot as well as Evri to try and trace the parcel. No response from Needs no Label and Evri advised to raise dispute w... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Couldn’t recommend NNL more. I’d ordered multiple dresses for the races back in April. Decided on one and returned the others. Royal Mail decided to misplace my return which I eventually located. This... Ver mais
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From order to delivery 2 days notification at every stage, ordered same dress 2 colours and very pleased with both, sizing was great bit tight on the tummy but nothing a bit of magic shape wear won’t... Ver mais
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Have never ordered from this website before, needed a dress for my engagement party, they had a champagne sequin style I liked and it was much cheaper than another one I'd seen elsewhere. The dress ar... Ver mais
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Detalhes da empresa
Escrito pela empresa
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Informações de contato
4,2
Muito Bom
168 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The quality and sizing did not meet my…
The quality and sizing did not meet my expectations. The dress was see through and the UK size 12 was equivalent to a UK size 8.
29 de outubro de 2025
Resposta da Needs No Label
Hi Patricia,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the dress didn’t meet your expectations. This particular style is one of our bestsellers and is usually very well received, so we’re disappointed to hear it wasn’t the right fit for you.
Please do get in touch with our customer care team at customercare@needsnolabel.com — we’d love to look into this further and help find a solution.
Many thanks,
NNL
The blouse I ordered was with me in…
The blouse I ordered was with me in 48hrs I think it was wonderful, the blouse itself is fab so glad I bought it
29 de outubro de 2025
Resposta da Needs No Label
Hi Sharon,
Thank you so much for your lovely review! We’re delighted to hear your blouse arrived so quickly and that you love it — we’re so glad you chose to shop with us.
We really appreciate your support and hope to see you again soon!
Thanks,
NNL Customer Care
Absolutely love my jumpsuit
Absolutely love my jumpsuit. Such quick delivery will definitely order again. Thanks Sara Davies for showing us it 😍
29 de outubro de 2025
Resposta da Needs No Label
Hi Beverley,
Thank you so much for your lovely review! We’re thrilled to hear you love your jumpsuit and that it arrived so quickly.
We really appreciate your support and look forward to welcoming you back again soon!
Many thanks,
NNL Customer Care
Resposta da Needs No Label
Hi Elaine,
Thank you for your order and for sharing your excitement! We can see your parcel was delivered on the third working day after you placed your order, which is within our usual delivery timeframe. We hope your dresses have now arrived safely and that you love them.
If there’s anything else we can help with, please don’t hesitate to contact our customer care team.
Many thanks,
NNL Customer Care
Awful quality
Ordering and delivery really good, quality, AWFUL.
Dresses are so poorly finished. Pity because they’re actually quite nice.
Zip in one is so poorly finished it won’t zip up without so much force as to near rip the fabric. Just poor quality construction.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Philippa,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the dresses didn’t meet your expectations in terms of quality and construction. This is certainly not the experience we want for our customers.
Please reach out to our customer care team at customercare@needsnolabel.com — we’d like to look into this for you and help resolve the issue. Your feedback is very important and helps us improve.
Many thanks,
NNL
Beautiful dress and very quick…
Beautiful dress and very quick delivery. Unfortunately it's too small but will order again
19 de outubro de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Alison,
Thank you for leaving us such a lovely review and we’re so glad you’ll be shopping with us again!
Many thanks,
NNL Customer Care
Probably not a good idea to send an…
Probably not a good idea to send an email asking how you have done when the goods haven't arrived yet...
6 de outubro de 2025
Resposta da Needs No Label
We are sorry to hear about your recent experience and completely understand your frustration. We can see how disappointing it must have been to receive an email regarding feedback on an order that had not yet arrived.
Following review, it appears that your original parcel was unfortunately lost in transit with the courier. Our Customer Care team had to conduct a full investigation into the matter. Once the loss was confirmed, a replacement dress was dispatched on a Next Day delivery.
We really appreciate you taking the time to leave feedback, as it helps us improve and ensure situations like this are handled better in future. We hope your new order arrives safely and you love your new dress.
Thank you again for your patience and understanding.
NNL Customer Care
As good service very nice dresses for…
As good service very nice dresses for my cruise. So good had two dresses fit beautifully. Good company many thanks
1 de outubro de 2025
Resposta da Needs No Label
Hi Joan,
We’re so pleased that you love our product and hope you feel amazing in them on your cruise! Thank you for taking the time to write a review!
Many thanks,
NNL Customer Care
I ordered dresses but unfortunately…
I ordered dresses but unfortunately they did not suit me, so I returned them, eventually I had a refund but it was pending in PayPal for over a week and then it defaulted, I contacted customer services last Thursday and they came back to me that day to say they would contact the tech team as they were not aware of the issue and to be rest assured that it would be sorted asap, nothing happened I then emailed again yesterday and they came back to me this morning, I asked for this to be sorted by the end of the day and heard nothing and still £181.13 short, I will also contact PayPal as this has not been resolved, I find the whole situation very strange
18 de setembro de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Jo,
Thank you for your review, and we're truly sorry for the frustration and delay you've experienced with your refund.
We did encounter a technical issue with PayPal that affected the processing of some refunds, including yours. Unfortunately, this led to your refund being delayed and showing as pending for longer than it should have. Please rest assured this was not intentional, and we completely understand how concerning and inconvenient this has been.
Our team was in constant contact with PayPal to resolve the issue, and I'm glad you have now received your refund. We’re also taking this matter seriously to ensure it doesn’t happen again.
We truly appreciate your patience and are very sorry for the trouble this has caused.
Many thanks,
NNL Customer Care
Resposta da Needs No Label
Hi Vanessa,
We are so pleased that you have had such a great experience shopping with us and hope to see you again soon!
Thanks,
NNL Customer Care
Resposta da Needs No Label
Hi Paula,
Thanks for taking the time to leave us a 5* review, we really appreciate it and hope to see you again soon!
Thanks,
NNL Customer Care
Really love this brand
Really love this brand. I’ve had so many pieces from here now and the quality never fails! Such perfect pieces that I can rewear time and time again. I most recently purchased the black Bardot midi dress and it’s just a perfect LBD!!!
13 de agosto de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Kirsty,
We are so pleased to become a brand that you love and really appreciate you taking the time to leave this review. Enjoy your NNL pieces!
Many thanks,
NNL Customer Care
Gorgeous two piece
Gorgeous two piece, something in my wardrobe I will reach for again and again!
22 de julho de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Carys,
We are so pleased to have provided you a staple co-ord in your wardrobe, this is always our aim!
We hope to see you again soon!
Many thanks,
NNL Customer Care
Beautiful dress
Beautiful dress! Stunning colour and quality. Perfect fit. Nicest dress I’ve bought in a long time!
7 de agosto de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Fiona,
Many thanks for leaving this review, we are so pleased that you love the dress!
NNL Customer Care
Beautiful Dress
Great service from NNL The parcel was delivered within a day.
The dress is so beautiful lovely fit and nice material in fact so good I went straight on line and ordered more!
1 de agosto de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Claire,
Thank you so much for taking the time to leave us a 5* review! We are so happy that you received the experience we strive to achieve for our customers and hope you continue to enjoy our product!
Many thanks,
NNL Customer Care
Beautiful dress
The dress I ordered arrived very promptly and it's beautiful. Items that are described as midi are always maxi on me, as I'm only 5'4". Shame, but I take that into consideration when ordering.
29 de julho de 2025
Resposta da Needs No Label
Hi,
Thank you for leaving us such a great review and we're so pleased that you loved your dress! We hope to see you again soon.
Many thanks,
NNL Customer Care
Loved the dresses
From order to delivery 2 days notification at every stage, ordered same dress 2 colours and very pleased with both, sizing was great bit tight on the tummy but nothing a bit of magic shape wear won’t solve. Good quality, lined and importantly exactly as seen on screen 👏👏
1 de agosto de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi there,
Thank you for leaving us such a great review and product feedback is always something we welcome and take on board. We're so glad you loved your dresses and hope to see you again!
Many thanks,
NNL Customer Care
Lovely maxi dress
From ordering to receiving the dress was only a few days. The dress came and it is gorgeous. I ordered the blue with gold pattern long dress in a size 12. It fits perfectly. A bit tight round my tummy but with the right control underwear on that will be fine. Wearing in September for a wedding so no photos yet!
Would definitely order again.
23 de julho de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Michelle,
Thank you for taking the time to leave us a 5* review and are so glad you love the dress. We hope to see you again soon!
Many thanks,
NNL Customer Care
Poor experience
I didn’t rate the quality of this skirt. There was too much material in the stomach area. I am a size 12 and ordered a 12 and a 14. The 14 fitted but was a little snug, the 12 didn’t even turn up. Dealing with customer services was not a good experience. I have now been refunded for both so they eventually resolved the issue.
2 de julho de 2025
Resposta da Needs No Label
Hi Debbie,
Thank you for your feedback. We're sorry to hear that your experience with Needs No Label didn't meet your expectations. While we're glad the issue was eventually resolved and you received your refund, we understand that the process should have been smoother. Your comments have been shared with the relevant teams so that we can improve going forwards.
Many thanks,
NNL Customer Care
I did not receive my order yet
I did not receive my order yet. and it says order received. This is not done. Utterly poor service. Return the money first.
6 de julho de 2025
Avaliação não solicitada
Resposta da Needs No Label
Hi Lavanya,
I can see from looking into your order that your parcel was delivered on the 5th July. Someone from our customer care team will be in touch with you shortly.
Many thanks,
NNL Customer Care
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