NH Hotel Group Avaliações 

Good stay, clean appartments. I only felt like the room had a bit too little ventilation after showering, couldn't use the bathroon for the first 15 mins after

A deeply disappointing experience with NH Budapest City and Minor Hotels.

I accidentally booked the wrong year and noticed the mistake within minutes. I immediately contacted the hotel and made it very clear that I was willing to pay any price difference to move the booking to the correct dates.

Instead of helping, I was passed back and forth between the hotel and third-party booking partners for days. The hotel eventually confirmed that they were willing to accommodate the change, but said they could not actually do it because of the booking channel.

The result? They kept my €332.61 and offered no meaningful solution.

Even after escalating to Minor Hotels, nobody took real ownership of the situation. The final so-called “gesture of goodwill” was simply an offer to help me make a completely new reservation with no compensation, discount, or even guaranteed availability — while the money I had already paid remained lost.

I felt mistreated, ignored and completely let down as a customer. This was supposed to be an anniversary trip that I had worked hard to afford, and the way this was handled was incredibly frustrating and upsetting.

This was not about expecting special treatment. It was about basic customer care, accountability and having someone actually take responsibility when something goes wrong.

I expected much better from NH Group and Minor Hotels.

WARNING: Think twice before booking this hotel!
I accidentally booked this hotel through Booking.com, only to realize almost immediately that I had selected the wrong property. A friend noticed the mistake, and I submitted the cancellation within approximately 5 minutes of making the reservation.
Despite how quickly I caught the error, the hotel refused to make any reasonable accommodation and simply hid behind its cancellation policy, keeping approximately $600. Their proposed resolution? A refund equivalent to about $8.
I understand that hotels have cancellation policies, and had I waited several days or a week before cancelling, I could understand the argument that the hotel may have lost the opportunity to sell the room to another guest. But five minutes? It is extremely difficult to believe that my five-minute reservation caused anything close to a $600 loss.
Policies are one thing; reasonable customer service and basic understanding are another. Mistakes happen, and businesses have the choice of whether to treat customers fairly when an obvious mistake is corrected almost immediately.
Based on my experience, this is not the type of business I would want to give my hard-earned money to. I would strongly recommend that anyone considering this hotel read the cancellation terms very carefully before booking, because you should not expect flexibility even if you realize your mistake within minutes.

We stayed at NH Porto Jardin, Portug during August.
The location was good and our room comfortable for our three nights.
However, the reception staff were very unwelcoming and not helpful when a request was made. They seem very unhappy in their work. Two males were on duty during our stay. No smiles during four days in the hotel. In contrast, our male housekeeper was charming and super helpful.
We have stayed at all kinds of accommodation during our road trip through Portugal and considering this was €200 per night, it was the weakest option. There is much better options available for the price.
I would not stay again.
The “pool” is basically a plunge pool and not an infinity, rooftop pool as described.

Extremely disappointing experience with both NH Hotel and Casa Costanera Mall’s parking service in Santiago, Chile.

The hotel waives parking charges only between 9:00 pm and 9:00 am outside those hours, guests pay CLP 35 per minute. The payment process is unnecessarily complicated, requiring guests to go to basement level -4, find a window, ring a bell, wait for the amount to be calculated, and then use a kiosk to pay.

The night before my departure, I explained to the parking staff that I had an early flight and needed to retrieve my car at 7:00 a.m. They assured me that assistance was available 24 hours a day. However, nobody was at the window, no bell was answered, there was no mobile signal, and no alternative contact information was available.

I ultimately had to pay USD 30 to retrieve my car, in addition to the parking charges I had already paid during the day. At checkout, the hotel told me I “should have called,” despite the lack of signal, contact information or available staff.

The hotel directs guests to the mall’s parking facility, while the mall provides incorrect information, and neither accepts responsibility. This is unacceptable. Guests should have a clear, fixed-fee parking arrangement and reliable access to their vehicles at all times.

I strongly recommend choosing another hotel. Santiago offers many alternatives with better organization, transparency and customer service

Schönes Hotel, großes, behindertengerechtes Zimmer, sehr freundliches und zuvorkommendes Personal, sehr zentral in Essen

I am currently staying at NH Bentota, and unfortunately, my experience has been far below expectations. This is only my second day at the resort, yet the overall service has been disappointing.

As we are travelling with our 6-month-old baby, we requested the housekeeping staff to provide an additional bin for disposing of diapers. The request was refused, and we were instead told that we should have booked a better room. Such a response was both insensitive and unprofessional.

On another occasion, we requested that our room be cleaned in the evening. When travelling with an infant, rooms can become untidy quickly, making housekeeping at flexible hours a necessity. However, we were told that rooms are cleaned only in the morning and that no evening service was available.

The dining experience was equally disappointing. The 360 Seafood Restaurant was closed by around 9:20 PM despite the advertised operating hours, and we were informed that the only available option was a risotto. Although the food at the other restaurant on the property was good, dining there was not a matter of choice but of necessity.

The reception staff were unable to provide any meaningful assistance. While the hotel offered a discount of approximately LKR 1,700 as a gesture, it does little to compensate for the poor experience or the impact it has had on what was meant to be a relaxing family holiday.

A hotel stay is about more than just a room—it is about the overall experience and quality of service. Based on my experience so far, I would recommend considering other properties if service quality and guest experience are priorities. Unfortunately, this has been a disappointing stay that has negatively affected our holiday.

Regards.
Sanchit Jain
Sanyogita Sahni
Presently staying at room 2008 nh bentota

Nous sejournons assez régulièrement à l'hôtel NH de Malaga car très bien placé, bon confort, excellent petit déjeuner. Mais actuellement plus aucun respect des clients : un concert sur la place derrière l'hôtel sans en avertir les clients. Les sans abris sont aux pieds des fenêtres et sont vraiment bruyants. Nous avons demandé à check-out tardif et l'hôtel nous avons été facturé, surprenant pour des clients réguliers! Conclusion, nous allons changé d'hôtel !

NH Lisboa Campo Grande

Room was okay nothing special, not bad for the price. However, when we checked out of the hotel, the staff members at the desk thought it was funny to make fun of my name. I guess they thought I didn’t understand them. It is disappointing that in 2026 things like this still happen.

After being transferred from The Avani Hotel in Milan to their sister hotel nh touring Milan due to overbooking, my wife and I were promised a seemless stay in the nh touring hotel. Ourstay was prepaid by credit card at the time of booking at a cost of €422.22 for a double room. We enjoyed a dinner in the restaurant and also had some food from the mini bar. This morning on checkout Paulo tried to double charge me again for the room plus the food from the night before. Initially Paulo was adamant that the room was not paid for and insisted on full payment. I left reception and had to open my cases in the reception area to find my reciepts and my initial proof of booking. I was mad and upset. Paulo's approach was very different when I produced these to him. I had an argument with him and Maria the manager. I cannot help thinking that they are out to double charge unsuspecting hotel guests. This is absolutely a disgraceful way to operate the front of house reception in a top class hotel. I would urge all future guests at this establishment to be on their guard when settling accounts for their stay as I nearly was down another €500.00 if I had not realised what he was up to. It ruined my experience totally of this hotel. Shame on Paulo

Francis and Olive Maher ( Dublin Ireland)

Referring to NH collection Murano Villa review posted by PP Goh.
The response by the General manager, Tony Veljaca was disappointing. Please retrain all your staff and at least maintain the 4-star hotel standard. We were only given a fan, worst than 1-star hotel!

Very disappointed with our experience at NH Collection Murano Villa.

We stayed here for my birthday celebration, and my husband had even arranged birthday decorations in the room (attached in this post, the arrangement was so so). Unfortunately, our first day did not go smoothly at all.

After checking in, we noticed that the air conditioning was not cold. We contacted the reception, and they initially advised us to adjust the settings ourselves. We followed their instructions, but when we returned from dinner, the room was still very warm and the air conditioning was clearly not functioning.

We called the reception at least 5 times before finally being informed that the air conditioning was actually spoiled. What disappointed us most was that we were told the hotel was fully booked, nothing could be done as it was already midnight, and we were advised to open the windows to sleep instead. Considering we paid around SGD 1,000 for a 2-night stay, this response was quite unacceptable.

Only after we complained again did the staff offer us a fan for the night. Sadly, this completely affected the first night of my birthday celebration. I also attached the pathetic fan photo in the room.

The following day, after raising the issue again, we were still told that the hotel was fully booked. We only managed to change rooms after 4pm+.

In the end, the only compensation provided was waiving the cost of the birthday decorations. Unfortunately, we do not feel that this was sufficient given the overall experience and inconvenience caused.

As i am writing this.
We booked 12 pm shuttle to ferry back to land.

We checked out at 11.30am and waited till 12.11pm.

Husband went to the reception to check and they said they just saw that they were 5 mins late. But it was already 12.11pm and told us to wait further.

The Shuttle came at 12.25

A good 1 hour wait from when we checked out. We saw that the travelers that just dropped off from the shuttle were all greeted by a lady but we were not. We seemed like not welcome by this hotel staff?

We are travelling Europe and wanted to visit a nice hotel to beautiful city of water - Venice but started and left with this experience.

Birthday disappointment,
Venice sadness.

Nh Hotel Noordwijkerhout, Housekeeping mangelhaft, Versuche seit gestern 18.04.26 Klopapier, saubere Gläser und Duschgel zu bekommen. Per Telefon und auch persönlich ohne Erfolg. Wir nehmen ab Sofort die Handtücher………

Stayed at the NH Porto Jardim hotel - an EasyJet hotel. Very good - lovely staff, good breakfasts, spotless rooms, quiet & functional. Only a short walk from Porto’s sights.

Camera freddissima ti danno una seconda chiave così almeno il riscaldamento non si spegne poi la mattina la donna delle pulizie la riporta alla recessione e camera gelata il risultato è che se non volete ammalarvi non ci andate d'inverno perché è freddissima per non parlare della polizia decisamente approssimativa

My stay at NH Collection Copenhagen was truly fantastic from start to finish. From the moment I arrived, I was welcomed by warm, friendly staff who made me feel genuinely valued as a guest. The service felt personal, attentive, and professional throughout my entire stay.

The food was a wonderful highlight, especially the breakfast, which offered a great selection of fresh, high-quality options for every taste. You can really tell that attention to detail and quality are important here.

The room was modern, cozy, and extremely comfortable. The bed was amazing, and the calm atmosphere made it easy to relax after a day exploring Copenhagen. Everything was spotless and thoughtfully designed with comfort in mind.

Overall, I felt truly taken care of during my stay. The combination of outstanding staff, excellent service, delicious food, and beautiful rooms makes this hotel a place I would happily return to. Highly recommen

NH Strandgade, Copenhagen. Nothing compares🙏🏼♥️ The most carrying and kind staff, very rare kind of generous. I will never again book any other hotel when visiting Copenhagen. This is the place to stay🥇

Stayed at Casa Suecia Madrid. Excellent location. Friendly and helpful staff, especially Concierges. Good room. Clean and well equipped. Good in-room coffee/tea and fresh bottled water each day. Amazing roof bar/ terrace for sundowners!!
Downside - rooms poorly lit
Bad experience in Restaurant on arrival with belligerent Maitre D and poor food. Pork was dry and overcooked.

Reservo en el hotel Al check in me identifico y reclamo los puntos del programa Me dicen que se cargan a la salida ( raro pues el pago es por adelantando )
Pasos unos días no veo los puntos Reclamo la factura y recibo una, por servicios que no he recibido y de menor importe Pido aclaraciones pero sin respuesta
Los puntos no me los dan porque mi programa está referenciaod a mi nombre , a mi correo y a mi documento de identidad Se excusan porque si mi pasaporte en lugar de mi DNI Absurdo
Todo esto ha pasado en el NH Royal Cali Colombia

NH Calderon in Barcelona Spain.
Awfull
Cockcroches in room
Unwarned knocking 2am at night my daughters freaked out
Very unprofessional staff

NH Madrid Zurbano.

Muy mal el trato, no me hicieron la habitación, llego a las 5 de la tarde y está sin hacer. No me dicen nada,al pedir hoja reclamaciones ofrecen hacerla más tarde; no me contestan a mi reclamación. Totalmente indefenso.